CODE OF ETHICS AND CONDUCT
CODE OF ETHICS AND CONDUCT General considerations
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Letter from Management
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Corporate culture
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Code of ethics and conduct
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Associates
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Customers
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Suppliers and service providers
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Shareholders
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Government and society
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Doubts or violations of the Code of Ethics and Conduct
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Fidelity agreement
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GENERAL CONSIDERATIONS The Company's adoption of ethical and behavioral principles reflects its type of organization. Its respect for individual differences and the growing concern with social responsibility, in which socioenvironmental and health and safety issues are included in the dayto-day business management, reflect their relationships with their associates and with society. Each individual has their own standard of values. Therefore, each associate must reflect in order to reconcile their individual values with the Company's cultural values. All associates must act in accordance with the Code of Ethics and Conduct in their relationship with co-workers, customers, suppliers, government and society. It is important to mention that this Code does not replace current legislation. Whenever you are faced with what you think is a delicate ethical decision, ask yourself the following questions:
• Is it legal? • Is it ethical? • Is it in accordance with Corporate Culture? • Will it reflect well on me and my business? If the answer is "No" to any of these questions, do not adopt the conduct. If you are in doubt about what to do or how to behave, ask for guidance, discuss the matter with your manager or the People & Management area.
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LETTER FROM MANAGEMENT Dear associate, Credibility is a relevant and non-negotiable asset in our Company. It is based on our culture, ethical principles and the relationship between the Company and its various public segments. This relationship establishes expectations regarding our performance, quality and diversity. It also includes our personal and professional commitment to always act with honesty, integrity, responsibility and respect. That's where you come in! As an associate, you have the responsibility to preserve the Company's image and reputation. Each associate is a representative of the Company. An associate diagnoses problems, provides solutions and puts the actions that make our Company tick into practice. Thus, it is important that each one acts in accordance with our principles and values. At this point, leadership plays a key role as a reference and example of behavior, encouraging good practices and the development of its teams. This Code of Ethics and Conduct aims to help all of us follow the rules that we believe are paramount both within and outside the Company. The Code applies to all associates and service providers and presents values and commitments that must be shared by all stakeholders throughout our value chain, including partners and suppliers. It is imperative that you read and understand it. Please check it often. Management
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CORPORATE CULTURE The Corporate Culture of Lojas Americanas is present in each of our actions: it is our "way" of being and doing things. The main characteristics of our Culture include orientation towards results, meritocracy and customer appreciation. Our Corporate Culture is expressed through the Company's Mission, Vision, Values and Principles, as listed below:
Mission Making dreams come true and meeting people's consumption needs, saving time and money and exceeding their expectations.
Vision "To be the best retail company in Brazil." The best company consists of: • Being considered as the best option for purchases by Customers; • Being considered as the best return in the segment by Shareholders/Investors; • Being considered as the best option for professional development by Associates; • Being considered as the best distribution channel by Suppliers; • Being considered as a socially and ecologically responsible company by Society;
Our values • Having the best people;
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• • • • •
Being a good "Business Owner"; Seeking excellence in operations; Focusing on the customer; Delta - Doing more and better every day; Being obsessed with results
Our principles PEOPLE • A big and challenging dream makes everyone row the boat in the same direction; • Good people, working as a team, growing to the measure of their talent and being rewarded for it, are the company's biggest asset; • Choosing people that are better than themselves, training them, challenging them and retaining them is management's main task; • Leadership, for instance, is vital, both in heroic attitudes and in the small gestures of everyday life. METHOD • Focus is essential. You cannot be great at everything; one must focus on the essentials; • Everything needs an owner with responsibility and authority. Debating is good, but in the end someone has to make the final call; • Common sense is as good as great knowledge. Simplicity trumps over complication. RESULT • Being obsessive with costs and expenses, which are the only variables under our control, helps maintain long-term survival; • Understanding speed, urgency and zero complacency as factors for a lasting competitive advantage; • Ethics, hard work and consistency are the foundation for the Company's growth.
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CODE OF ETHICS AND CONDUCT Associates 1. Respect for laws All associates are responsible for their acts within the Company's premises and during the performance of their work. Each one is committed to know and respect the laws and regulations in force, applicable to their activities, as well as the internal procedures of the Company.
2. Representing the Company Organizational reputation is an asset built over time, but it can be destroyed in one go. As such, everyone must act in the best interests of the Company, putting the values and principles of our Corporate Culture into practice in the workplace. Maintain a standard of conduct at official events and whenever you wear clothing, badges and other objects that identify you as an associate. Additionally, the same pattern of conduct is expected in interactions with customers, suppliers, other associates, the market and society in general, whether by physical or virtual means. Make sure, at all times, that your personal opinions are not mistaken for those of the Company.
3. Access to education and development activities The Company seeks to be recognized by its members as a source of constant learning and development. To this end, it offers training aimed at improving the skills needed for day-to-day business and strongly encourages all associates to attend higher education, extension, post-graduate and language courses.
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Our Corporate Culture values the dissemination of knowledge. New training programs and on-the-job projects are always created with the aim of qualifying associates on the dynamics of retail.
4. Security and health Preserving the health and physical integrity of our associates is a constant concern. The Company is committed to the procedures and instructions that regulate and safeguard health and safety at work, and strictly obeys the laws and regulations related to Occupational Health and Safety. HOW TO PROCEED: • If you observe a situation that threatens your physical integrity or that of other associates in the workplace, you should notify them to the manager in charge and to the Company's Work Safety area. • You must always comply with the Company's Health and Safety policies. • You should always work using personal protective equipment (PPE) or uniform when their use is mandatory.
5. Valuing diversity The Company believes that diversity contributes to different visions of the world and enriches work, improving the service to all clients. Any form of discrimination, including those relating to: • • • • • • • • • • •
Ethnicity; Origin; Gender; Sexual orientation; Religious belief; Political or ideological conviction; Unionization; Social class; Presence of disability; Marital status; Age.
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This principle or guideline applies not only to recruitment, but also to all decisions related to training, promotion, employment and working conditions in general.
6. Relationship In carrying out the work activities, the associate deals with the most varied public segments. All associates must protect the Company's reputation in these relationships, helping to maintain the image of an ethical and responsible company. Some of these segments are listed below: Among associates Relations between associates must have cordiality in terms of treatment, trust, respect and a dignified and honest conduct, irrespective of any hierarchical position, job title or function. Affectionate relationships It is not advisable for any associate who, in any case, has as their attribution the exercise of hierarchical power, to maintain a family relationship (up to the second degree of kinship) or intimate or loving relationships with subordinates. In this context, the following family members are considered: grandparents, parents (including stepmothers and stepfathers), children, grandchildren, cousins, uncles and nephews. If the associate in the exercise of hierarchical power, or promoted to that condition, has among their subordinates any other associate that is their family member, boyfriend or girlfriend, companion, spouse, or any person with whom they have a familial, intimate or loving relationship, the fact shall be brought promptly to the attention of their immediate hierarchical superior and to the People & Management Board. Thus, the possibility of transferring any of the associates involved to another team, sector or division will be evaluated, in order to avoid possible ethical conflicts or conflicts of interest in the exercise of their respective functions.
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Right to Information Each manager undertakes to communicate and disseminate the Company's rules to all associates, as well as institutional information, so as to ensure that their activities and those of the Company are exercised with consistency and quality. Participative management The Company provides a favorable environment, with an emphasis on dialogue, and encourages the associate's participation so that they can effectively contribute to the Company's management. Loans between associates Associates who need a financial loan should not obtain one with people who work or wish to work in the Company. Loans must be requested from financial institutions, including those with commercial relations with the Company, provided that they do not use such relationships to influence their personal loan. Media Requests for financial or business information by the media, the financial community or the public should always be submitted to the Board. No one may respond personally to such requests, since any inadequate or inaccurate answers (including a simple challenging of a statement) may result in unfavorable publicity or seriously affect the Company's legal standing. Requests for interviews or statements should be directed to the Communication Management. Social media Lojas Americanas is in the main social networks and has associates responsible for managing the content published in them. However, it is worth remembering that protecting the Company's image is everyone's responsibility. Thus, one must: • Forward to the Ombudsman complaints from clients posted on social networks so that they are dealt with in an appropriate manner;
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• Understand that rules of information confidentiality also apply to social networks; • Understand that the disclosed information is the responsibility of the associate and not of the Company; • Share through one's profiles only the content that has been previously published by the official pages; • Ensure that content postings and photos of events, trainings, meetings and day-to-day activities of the Company do not disclose strategic or confidential information, or expose the image of associates and third parties in an unauthorized manner; • Remember that one's profile may be viewed not only by colleagues, but also by customers, shareholders and competitors. Competitors It is in the Company's interest to operate in a fair market and to lead by example. It is up to each associate to maintain this relationship of cordiality, always attempting to preserve our corporate image and confidential information. The competitiveness of marketed products must be exercised on the basis of fair competition. No comments should be made that could affect the image of competitors or contribute to the dissemination of rumors about them, and the competitor should be treated with respect. It is legitimate and necessary for the business to obtain market information, but this information may not be acquired by illegitimate procedures.
7. Compliance with financial commitments Associates must fulfill their financial commitments arising from purchases or any other obligations assumed in the scope of personal relations, performed or contracted in any branch of the Company and subsidiaries, in order to preserve their image and not to compromise the relationship and professional activity. Internal consumption The consumption/use of any product for sale in our physical establishments, without prior payment, is not allowed.
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8. Clube de Compras/Compra Associado Lojas Americanas associates have an exclusive benefit, previously registered, on purchases made in all physical branches of the store network ("Compra Associado") and also on the websites of Americanas.com, Submarino and Shoptime ("Clube de Compras"). This type of discount cannot be used under any circumstances for any purpose other than for the purchases of the associate, and purchases cannot benefit third parties with the exclusive discount granted through the "Clube de Compras or "Compra Associado". The badge and/or the password of these benefits cannot be lent to third parties.
9. Donating products and supporting projects All donations of products and sponsorships made by the Company to social institutions must be in accordance with the Product Donation and Project Support Policy. The Communication area is responsible for verifying, approving and holding partnerships and sponsorships for cultural, social and sports projects, carried out through federal, state and municipal tax incentives. The Sustainability area is responsible for approving and supporting all social and environmental projects, as well as approving and supervising all donations made by the Company.
10. Conflict of interests There is a Conflict of Interest when an associate is able to influence a decision of the Company or other associates or managers that may result in some personal gain, direct or indirect, for themselves, their family members or friends. Associates must ensure that their actions do not conflict with the Company's interests, nor do they damage the Company's image and reputation. Personal relationships should not prevail over the associate's professional conduct.
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Business transactions must be conducted in accordance with the interests of the Company. No one, whether an individual, commercial entity or company (legal entity), who maintains relationships with any associate, may obtain any benefit due to the position of this associate within the Company. In addition, no associate may benefit from his/her role in the Company. Recruitment and selection policy Any increase in the number of employees must be approved by the Board of Executive Officers, and no member will be admitted without submitting to the selection process. Being hired at the Company does not consider any relationship of kinship, or any relationship of any nature. The process strictly obeys the principles of competence and potential. No associate is allowed to condition the maintenance of the existing commercial relationship between the customer/supplier and the Company to any kind of favor in terms of hiring or career advancement. Political activities The Company respects the right of its associates to participate, as citizens, in the political life of the country. However, it is strictly forbidden to carry out political-partisan activities in the workplace and/or in any way involve resources of the Company. Associates may not wear company uniforms or badges when participating in such activities or wear clothing depicting political parties, candidates or stickers at the Company's premises. It is also prohibited to advertise any form of political advertisement on the premises, in publications or in any assets, movable or immovable, owned by the Company. From an individual point of view, each associate remains free to make personal contributions to candidates and political parties of their choice. Personal contributions are the responsibility of each individual. The Company accepts no responsibility or liability for the personal contributions of its associates. Freedom of association and collective bargaining The members are assured the rights of free trade union association and collective bargaining.
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Use of alcohol and illicit drugs The use of alcohol and illicit drugs by associates during the exercise of professional activities and at the Company's premises is prohibited. All associates must ensure that their on-the-job performance and judgment capacity are not affected by the consumption of substances that may in any way compromise them. Gifts or giveaways No member may accept gifts, favors, participate in events, or receive loans or special benefits from persons or companies with which the Company has or aims to have business relations. The gift or benefit that may be sent will be received in the name of the Company at any of the commercial addresses and forwarded to the care of the Administrative Services Department at the Company's headquarters or to the care of the People and Management area at other locations. If a gift is sent to a private address, the associate must act in the same way and promptly write to the supplier, with a copy sent to the Board, thanking them and informing that gifts can only be sent to the Company's business addresses. Associates must inform all suppliers about the policy for gifts or giveaways. Sources of revenue The Company does not allow, under any circumstances: • The creation of lists or raffles in the Company's premises; • The reception tips for the performance of duties and functions performed in the Company; • The commercialization of any type of merchandise or product for personal use within Company premises. Parallel Activities Parallel activities are considered as the performance, by the associate, of other professional activities besides those performed at Lojas Americanas.
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Parallel activities that are carried out outside working hours, that do not conflict with the activities and attributions performed in the Company ("Conflict of Interests") and with the segment of operations of Lojas Americanas may be exercised, provided they do not impair the associate's performance in the Company. The following parallel activities are forbidden: • Associates providing services to Lojas Americanas as a supplier, even if outside working hours; • Associates participating in the approval of the contracting of suppliers or service providers of which they or their family members are members; • Associates using business relations to obtain benefits related to the parallel activity; • Associates using strategic and/or confidential information of Lojas Americanas in lectures, courses and/or any public manifestation in which they are involved. In case of doubts, consult the People & Management area.
11. Harassment The Company believes that maintaining an environment free of violence or threats is essential for the development of a healthy work environment. This means that inappropriate language or gestures or any type of violence will not be tolerated. Moral harassment It is unacceptable for any associate to be exposed to humiliating and/or embarrassing situations, no matter how they are involved. Any negative conduct that destabilizes the relationship between associates in the work environment will be assessed and punished to the fullest extent. Sexual harassment Any form of sexual harassment is forbidden. Any such behavior, if proven, will be subject to the sanctions provided by the laws in force, including dismissal with cause. Sexual harassment. Art. 216-A. (Criminal Code) - Embarrassing someone with the purpose of gaining advantages or sexual favors,
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with the agent making use of their condition as a hierarchical superior inherent to the exercise of employment, position or function.
12. Financial and business records All parties are responsible for ensuring accurate and complete business and financial records. This accuracy is reflected in the reputation and credibility of the Company and ensures compliance with the legal obligations of the Company, as well as those of its business partners. Thus: • Always record and classify transactions in the appropriate accounting period and under the correct account and department. Do not delay or accelerate the recording of revenues or expenditures to achieve budget goals; • Budgets and balance sheets must be supported by appropriate documentation; • Ensure that all reports are complete, accurate, timely, and understandable; • Never falsify documents or insert any information that compromises their documentary value; • Do not distort the actual nature of any transaction; • Comply with local tax obligations and ensure that, in commercial negotiations with suppliers, no price reduction is granted in return for tax evasion, piracy, contraband or misplacement; • Payments should be made only to the person or company that actually supplied the goods or rendered the services to the Company and with the collection of the due taxes. Upon notice of omission, falsification or inaccuracy in the accounting and financial records, or in the information on which such records are based, or in other communications, or any violation of internal controls, any associate shall report the fact immediately to his or her management or to the Board.
13. Data manipulation Lojas Americanas values the accuracy and quality of all company records. All Company information must reflect the real scenario, in a complete, organized and reliable manner. The manipulation of information and/or results will not be allowed under any circumstances.
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Excellence in records management allows Lojas Americanas to make decisions more consciously and effectively, as well as to comply with its legal obligations in many situations.
Who is responsible for ensuring the quality of the records? Only associates from the financial and accounting areas? All associates, regardless of their area, are responsible for ensuring that records are made with quality, whether these records refer to sales, expenses, performance appraisals, inventory, hours worked, business variables, or any other record made within the company.
14. Use of Company resources The resources of the Company are intended to help associates achieve the objectives of the business and those of the Company itself. The misuse or waste of these resources, including the working time of associates, impairs the operations and performance of the business and the Company. The use of the Company's assets or information for personal gain or advantage will not be tolerated. All associates are responsible for taking action against theft, misappropriation, misuse, loss, leakage, damage or sabotage of any Company assets or information. The incidents must be reported by Disk Alerta by calling 0800 282 25 50 and emailing diskalerta@lasa.com.br.
15. Information security The Company's associates and service providers, regardless of their relationship, function or hierarchical level, are responsible for protecting the technological assets and information they use, in both physical and digital environments to which they have access, while respecting the policies and mechanisms of control and employee protection, and must ensure that all nonpublic information is kept under the utmost confidentiality.
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The following guidelines help protect Company information: • Ensure that all information assets have access control in order to record, monitor and prevent unauthorized persons from viewing, modifying, storing or sharing information; • Your identification (login, password, access to systems/networks, etc.) is unique and non-transferable and you must have access only to the information and processes that are indispensable to your activities; • Protect all confidential records and avoid sharing and printing them; • Whenever you are away from work, store all paper in the drawer and lock your computer; • In no case you may disclose confidential information to third parties that are not part of the Company (including family members); • Do not work with confidential information in public areas where conversations can be heard and data confidentiality can be compromised; • Handle confidential information accurately and discard it so as to prevent its recovery if it is no longer necessary for the Company's affairs; • You, the associate or the service provider, are obliged to report immediately any security incidents of which you are aware, allowing them to be recorded, evaluated and processed. The incidents must be reported by Disk Alerta by calling 0800 282 25 50 and emailing diskalerta@lasa.com.br. The Company's Information Security directives and guidelines can be found in the Company's Information Security Policy. All of the Company's public information can be found on the Investor Relations website http://ri.lasa.com.br. If you believe you have information that should be disclosed to a third party, seek Board approval before you do so.
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What is non-public information? Any information that the Company has not disclosed or made available to the general public, which includes information related to: • Associates; • Contracts; • Strategic and commercial plans; important administrative changes; new product launches; mergers and acquisitions; • Technical specifications; • Prices; • Proposals; • Financial data, product costs, expansion plans, etc.
Use of inside information Trading shares or securities on the basis of nonpublic substantial information or providing them to persons who can trade them is against the law and may result in legal proceedings and administrative and criminal penalties. If you have privileged information about the Company, suppliers, or competitors, it is your duty not to carry out any commercial operation that benefits from the use of this information, in order to obtain gain or advantage of for yourself or for third parties. Privacy The Company respects the confidentiality of its associates' personal data (such as personal records, photographs and place of residence). Only the data necessary or legally required for the effective performance of the Company and compliance with legal obligations are requested and retained or eventually disclosed in compliance with specific legislation. NOTE: The Company reserves the right to monitor the use of computers, fixed telephones, smartphones, tablets, cell phones, radios and other equipment available, network systems and activities, including but not limited to e-mail, voice mail, use of the Internet and any information stored on such equipment, systems or servers, under appropriate circumstances and for the purpose of protecting the information and security of the information and content traffic stored in such equipment and systems, always with respect to the applicable legislation.
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Customers 1. Communication The Company provides communication channels for its clients to express their opinions. In addition, there is a commitment that all requests, complaints and requests for information are answered within pre-established deadlines and with the appropriate quality. Right to Information The Company undertakes to provide clear and correct information about its products and services. Responsible Marketing The communication, marketing or publicity actions developed by the Company and its subsidiaries are based on our values and principles and respect the legislation and self-regulation codes of the sector, ensuring alignment with ethical principles and respect for the consumer, citizens and the environment.
2. Service The client must obtain answers, even if they are negative, to his requests, in an appropriate manner and within the expected timeframe. Within customer service, basic assumptions should be considered: • Treat the client with empathy and enthusiasm; • Listen carefully to the client's questions and answer them according to the procedures adopted by the Company; • Transmit security and credibility to the client; • Do not use informal words, diminutives or offensive words; • Do not end the contact with the client without the doubts being clarified; • Do not use, delete, copy or pass on any confidential customer data you may have access to.
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3. Quality of products and services The Company is committed to the permanent improvement of the quality of its products and services. Should any product be required to be exchanged, the Company undertakes to do so by following, in addition to the aspects already contained in the Consumer Protection Code, internal procedures established and previously informed to the client.
Suppliers and service providers 1. Equality Honesty towards suppliers and service providers is an essential requirement for healthy and lasting relationships. Therefore, suppliers should be considered as partners. The Company gives all its potential suppliers and service providers fair and uniform treatment. Its decisions are based on objective criteria such as price, quality, reliability and honesty of the supplier, thus promoting a fair and egalitarian selection.
2. Compliance with laws and commercial contracts Every supplier and service provider is required to comply with current environmental, fiscal/tax and labor laws and to comply with the agreements entered into in the commercial contracts. The Company reserves the right not to contract services, or to interrupt the business relationship with suppliers that do not meet these criteria. Business with ill-reputed suppliers will not be tolerated. All associates are expressly prohibited from making any improper, doubtful or illegal payment or from favoring customers, suppliers or competitors for the granting of undue benefits. The Company emphasizes that all commercial contracts must be approved by the Legal Department.
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3. Quality of products and services The Company supports and guides its suppliers for the constant improvement of their processes, products supplied and services provided, always in accordance with the established quality standard.
4. Copyright The products developed by the suppliers exclusively to the Company and its subsidiaries, based on their orientation and support, are owned by the Company, and their commercialization is forbidden to third parties, without the proper and express authorization of the Board of Directors of Lojas Americanas.
5. Information security Confidential data of Lojas Americanas must be treated by suppliers and service providers in a responsible and respectful manner, ensuring their exclusive use for the development of the products of the activities and services rendered to the Company.
6. Health and safety The Company commits itself to the procedures and instructions that regulate and preserve safety and health at work and strictly complies with the laws and regulations related to Occupational Health and Safety. Thus, the Company reserves the right not to contract services or to establish commercial relations with suppliers, partners or service providers that endanger the health of their own employees or who tolerate such practices in their value chains, including: • Forms of compulsory or harmful labor that breach labor rights provided law; • Use of child labor; • Any form of sexual abuse or exploitation, as provided by law, including that of children and adolescents; • The practice of actions that constitute moral harassment.
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7. Valuing diversity The Company does not tolerate discriminatory practices by its suppliers, commercial partners or service providers, as we believe that diversity contributes to different worldviews and enriches work.
Shareholders 1. Use of sensitive information The Company undertakes to keep under confidentiality any information that may interfere with the market value of its shares until its official publication in a uniform manner, to the entire investor community and to the market in general, following procedures established by regulatory bodies that govern publicly traded companies.
2. Risk management The Company undertakes to protect its assets and image by continuously evaluating and managing the risks of its business.
Government and Society 1. Social and environmental responsibility Many of the activities inherent to the marketing of products have an impact on the environment and the communities in which the Company operates. It is the Company's responsibility to reduce these impacts and contribute to: • Disseminate environmental awareness; • Adopt initiatives to reduce the consumption of energy, water and supplies and to increase the selective collection of the waste generated by all the Company's facilities; • Adopt ecologically correct attitudes, which includes having thousands of suppliers and millions of customers as multipliers of this environmental policy; • Preserve the environment and generate a better quality of life
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for the next generations.
2. Public authorities and legislation The Company obeys all the laws that regulate its activities. Consultation with the Legal Department should be a habit whenever there are doubts regarding legislation.
3. Fight against corruption Corruption is unacceptable in the Company, whether practiced by our associates, suppliers and service providers, or by any participant in our value chain. This behavior is not in accordance with the Corporate Culture, does not benefit the communities and represents a burden for the Company. Bribery is a form of corruption and is illegal. Bribery is the act of giving money, property, or other benefits to a third party to obtain an illicit or immoral advantage or thing.
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Doubts and violations of the Code of Ethics and Conduct When you encounter an improper conduct by an associate, consult your manager, Director, the People & Management Board or the Loss Control Department, or contact Disk Alerta by calling 0800 282 25 50 and emailing diskalerta@lasa.com.br. All those involved in ethical complaints will be reserved their rights to privacy and confidentiality, and any forms of coercion or reprisal will be unacceptable. The participation of all associates is essential to the construction of the Company's reputation. Their commitment to the values, principles and norms of conduct, expressed in this Code, are indispensable. Violations of the Code of Ethics and Conduct result in disciplinary action or dismissal.
Validity This Code of Ethics will be reviewed annually and will be updated whenever there are changes in legislation or when the Company deems it necessary to maintain its proper functioning and credibility.
Fidelity agreement It is required that all associates sign the Term of Commitment and Fidelity to this Code (Annex 1), committing themselves to ensure the application of the rules and principles contained therein.
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ANNEX I I understand that this Code of Ethics and Conduct divulges the Company's Values and Principles, reflecting a commitment to professionalism and transparency. I declare that I have received it and I undertake to read it and to fully comply with it in all my actions at work. , Full name: CPF: Signature:
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