PROPERTY MANAGEMENT
OUR DIFFERENCE on the beautiful Sunshine Coast, Aspex Property is a locally-owned, family-run Located business specialising in property sales and management. The team at Aspex Property pride themselves on providing a service and customer experience that is tailored to each client’s individual needs and required outcomes whether they’re buying, selling or investing. At Aspex Property, we set high standards and are continually growing through innovation while maintaining good old fashioned customer service. Our values underpin the way we act, behave and grow as a local business and through our interactions with clients, our team and our community.
“Success doesn’t come from what you do occasionally. It comes from what you do consistently.” Unknown
property mangement | property sales w w w. a s p e x p r o p e r t y. c o m . a u
PAULA ANDERSON-STEVENS
Principal / Licensed Real Estate Agent
“Integrity is doing the right thing even when no one is watching.� C S Lewis
A
s Principal of Aspex Property, Paula Anderson-Stevens sets a high standard for her team. Paula is committed to ensuring the Aspex Property values are upheld through all interactions with clients and the community.
Paula brings her experience and strong negotiation skills to the team, always working towards exceptional results and an excellent outcome for buyers, sellers and investors. A focus on customer service combined with her knowledge and enthusiasm sees Paula provide her clients with the best possible service. She is honest and reliable, always dedicated to her role as Principal and assistant to those wanting to break into the property market, sell or invest. Paula has a genuine passion for helping people and loves to interact with a wide range of community members. It is clear Paula loves her job and helping clients achieve their dreams and goals.
When not assisting in sales and listings, Paula enjoys a game of golf, watching all sports, cooking, spending time with family and friends and has been known to enjoy a coffee and a chat.
SUE ANDERSON-STEVENS
Business Manager
“Train people well enough so they can leave, treat them well enough so they don’t want to.” Sir Richard Branson
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usiness Manager Sue Anderson-Stevens brings over 25-years’ experience to the Aspex Property team. Having worked in project and business management, she is well-equipped to help Aspex Property grow and thrive in the bustling Sunshine Coast market. Her passion and focus on great results push Sue to work hard and uphold the Aspex Property values. As a strong leader, she demonstrates effective communication and negotiation skills alongside her passion for helping people and businesses grow. For Sue, structure and organisation is key to a business’s success and her excellent knowledge in understanding diverse business and strategy development is a huge asset to the Aspex Property team.
When not working Sue enjoys trying to keep fit so she can keep up with her twin teenage daughters, any activity near the water, being barefoot and hanging out with her family and friends.
REBECCA O’BRIEN
Business Development Manager
“If you don’t like something, change it. If you can’t change it, change your attitude” Mayo Angelou
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usiness Development Manager Rebecca O’Brien brings to the team over 8 years of experience and knowledge. Covering all aspects of the real estate industry her natural engaging personality and advanced communications skills has allowed her to build strong relationships and great respect in the industry. Her positive attitude, attention to detail, teamed with genuine honesty ensures that she can provide her clients with exceptional customer service. It is clear to see how Rebecca’s focus on Customer experience and dedication to Property Management has built her an excellent reputation with both Landlords and Tenants. Rebecca’s strong work ethic, passion and good humor has made her a perfect fit to uphold Aspex Property’s company values.
When enjoying down time Rebecca spends quality time with her beautiful family, enjoying a glass of wine and laughs with friends
Thank you for considering Aspex Property to look after your Investment Property. We understand that maintaining a good relationship and honest communications with both our clients and tenants is the way for success. Our team would be delighted to manage your investment with your individual needs in mind. Please contact the team at Aspex Property at any time and we look forward to assisting you.
MARKETING YOUR PROPERTY Advertising your property allows us to reach all potential tenants. We put a strong focus on securing the highest quality tenants through our proven marketing techniques. These include: ONLINE
• RealEstate.com.au • HomeSales.com.au • TheHomepage.com.au • AspexProperty.com.au • Homehound.com.au • Rentfind.com.auRent.com.au • Aspex Property – Social Media
• A professional “For Rent” signboard will be used at the property if appropriate.
• Open homes and Property viewings. • Professional Photography. • Professional Copywriting.
“I can not recommend Aspex Property enough. While we were travelling last year, Paula successfully resolved a number of tricky tenant problems for us. There is no comparison when it comes to exceptional service from Sue and Paula. These guys score 10/10 in my books and I wouldn’t use anyone else.” - Shayle Woods
Brightwater
TENANT SELECTION Signing the right Tenant is without doubt the most important part of the entire process. We begin with the end in mind. We understand that you require a tenant who is stable, respectful of the property and financially sound. We combine our experience with comprehensive tenant checks to ensure any associated risks are minimised. Our process includes: • • • • • • • • • • •
Meeting all prospective tenants at the property. TICA Credit Checks (Australia’s largest Tenancy Database) Previous rental history checks Proof of income or accountants report (if self employed) Employment details or Business references (if self employed) Personal References Proof of Identity checks Conduct an ingoing interview with the selected tenant. Bond is paid to the Residential Tenancy Authority (RTA). All required RTA documents would be completed to commence the tenancy. Complaint management policy
RENT COLLECTION, PROCESSING AND ACCOUNTING • Rent is collected in advance and paid directly into our trust account. • We have a strict zero tolerance policy for rent arrears. • Disbursements of rental trust funds are paid monthly. • Payment of invoices (if required) • End of Financial year statement • Aspex Property uses online Property Management software with owner’s portal.
MAINTAINING YOUR ASSET Our objective is to provide a safe and
comfortable home for your tenant whilst ensuring your asset value is maintained so that you can realise the capital value when required. Our processes and procedures include: • Qualified and licensed tradesman providing quality and timely workmanship with competitive rates. • Contractors inducted into our processes and service standard agreements. • Quick responses to all requests for maintenance and repairs. • Detailed Work Orders with agreed expenditure limits. • Maintain timely and direct communications with you on all maintenance issues. • Comprehensive inspections and photos, keeping a record of all potential maintenance requirements. • Respectful liaise with tenants to minimise any inconvenience. • Addressing all complaints and issues in a timely manner.
Mountain Creek
ROUTINE INSPECTIONS Routine inspections are carried out during a tenancy to inspect the asset and identify any potential risks and maintenance that will be required to maintain the capital value of the property. After each inspection we provide you with a report, along with photographs, detailing the condition of the property and you will be notified of any maintenance issues. The routine inspections will be well communicated and carried out in a manner that will not inconvenience the tenant/s.
SCHEDULE OF INSPECTIONS
4
MOVE IN
MONTHS
Entry condition report (Form 1a)
Routine Inspection
8
MONTHS
12
MONTHS
Routine Lease Renewal /Rent Inspection & Compar- Review or Exit Condiative Rent Appraisal tion Report (CRA)
LEASE RENEWAL AND RENT REVIEWS • Rents are reviewed every 12 months and at the end of a fixed term lease. • Renew lease or provide notice to tenant to vacate. • Negotiate rent increase and lodge extra bond payments if applicable. • Provide a copy of a new General Tenancy agreement (Form 18) to all parties END OF TENANCY By ensuring we have a robust process and procedures up front this will lead to a trouble free vacate. We complete a comprehensive entry report at the commencement of the tenancy to ensure the property has been left in the same condition (fair wear and tear expected) at the end of the tenancy. A copy of both the entry and exit condition report will be provided to you. All photos taken will be stored on file. The RTA will only return Bond to the tenant if the Exit Condition Report is satisfactory.
Sippy Downs
OUR VALUES WE HAVE INTEGRITY We are committed to the highest standards of ethical and professional behavior.
WE ARE DRIVEN We are motivated to work hard to meet or exceed our client’s expectations.
WE HAVE PASSION We will build and maintain long-term relationships that make a positive difference in our client’s lives.
WE COMMUNICATE We will respond promptly to all enquiries, concerns, negotiations and requests.
WE ARE ONE TEAM We will ensure a supportive, trusting and fun environment.
WE ARE SOCIALLY CONSCIOUS We respect and promote our community. We are active and involved members of our community and our industry.
Harmony
OUR CUSTOMER’S EXPERIENCE GREAT AGENT “Paula was personable and honest, very easy to get along with. Seamless process and nothing was too much trouble. Paula went beyond and was very considerate. Paula ensured the process was easy for both my tenants and myself.” Erica Bolam
HONEST, STRAIGHT SHOOTER “Selling your home can be a difficult time and the right agent can make all the difference. We found Paula to be honest, trustworthy and comforting to deal with, she sold our house in record time with very little fuss and managed to get us a fair and solid price. I would use Paula again in a heartbeat.” Chrissy Bell
OUTSTANDING SERVICE! “I had 2 properties to sell and was quite the novice to say the least! Paula explained, negotiated and communicated brilliantly throughout the short time it took to sell both. Paula is honest, hard-working and all in all a great person! Thank you so much.” Suzette Gouw
A DREAM AGENT “Paula is an incredible Agent and makes the buying process a true pleasure. With her valuable market knowledge of the local area and joyful yet professional manner, Paula makes buying a home an absolute breeze. Keep up your outstanding work Paula.” Kelly McKinnon
DOWN TO EARTH “Paula made the leasing of my property stress-free & was very easy to deal with. She was helpful, honest & contactable at any time of the day or night. Would highly recommend.” Karen Turner
THINKING OF CHANGING YOUR INVESTMENT PROPERTY MANAGEMENT TO ASPEX PROPERTY? The good news is changing to Aspex Property is real easy. If you are thinking of changing your property management company, the process is easier than you think. All you need to do is contact the team at Aspex Property and we can take care of everything for you. Our office can arrange the transfer of management of your investment property or properties even if there is a fixed term tenancy in place. There are no costs and your current agent can’t apply penalties unless you agreed to these in your management agreement. We can help advise you. All you need to do is inform us that you’d like us to takeover the management of your portfolio and sign an Authority to Act (Form 6). We then complete the following steps:
1
We provide you with a template letter to notify your existing property management agency with your intention to terminate your agreement. Typically your notice period will be 30 days.
2
We will arrange for all the relevant paperwork and keys to be collected from your previous agent and notify relevant authorities of changes.
3
We will contact your tenants and reassure them there will be little disruption, arrange a meet and greet and property inspection, then walk them through an Aspex Property Tenant Welcome Pack.
With Aspex Property, life was meant to be easy.
DESIGN.PRINT
SIGNS
your property our priority
PO BOX 1479 Mooloolaba QLD 4557 Phone – 0431 847 986 paula@aspexproperty.com.au www.aspexproperty.com.au