3 minute read
Powering Connections While We’re Apart
Every year we ask our people to choose a charity for us to work with; this year, inspired by one of our own Macmillan Volunteers, we put our hearts, expertise and presence behind Macmillan Jersey.
We all know someone who has been affected by cancer, and with each person’s experience there is a story. For many, Macmillan Jersey plays a huge part in that story, supporting them and their loved ones in good times, and bad. Together, we raised over £25,000 for Macmillan Jersey and I’m delighted we were able to play a part in helping them carry on their invaluable services in such a challenging year.
All of JT’s successful work is made possible by the many talented and dedicated people in our teams, and once again, their hard work was recognised beyond our shores. We brought home prestigious awards for digital innovation in how we look after our customers, and exceed their expectations. We were also shortlisted as finalists in the World Communications Awards (known fondly as the ‘Oscars’ of the telecoms industry – for those within it!), and in the Connected Britain Awards, for the work we are doing with the Internet of Things (IoT). These accolades from our peers are a recognition of the commitment to innovation and progress that we strive for, even during adversity.
There is no doubt that a crisis, such as the COVID-19 pandemic, is going to bring about irreversible changes in everything we do; that will bring both challenges and opportunities. But we will emerge from it more strongly, showing commitment, adaptability and solidarity.
At JT, we are united by a common culture of values, flexibility and co-operation.
7 DAYS TO MAKE A DIFFERENCE WACKY WAlK BBQ
MOviE NIgHt
HOST YOUR OWN RElaxATIoNDAy
COFFEE MORNING
QUIZNIGhT GAMES NIGhT
EVENT ThEmE
SEE yOU ThERE!
This September we’ve partnered up with JT and revamped the greatest coffee morning into a new 7-day event. We’re asking the community to come together to host their own events and help raise vital funds to support Islanders affected by cancer. www.macmillanjersey.com EVENT DEtAILS
WhEN
WhERE
What has been an incredibly tough year has also become our finest hour, there is so much to be proud of, and grateful for. Whatever role you played – office, operations, logistics, retail, contact centre, supplier, shareholder, family, friend, neighbour or customer. Thank you, we couldn’t have done it without you.
We talked, we listened, we worked together
Last year our people rose to the challenges that came our way and responded to the crisis with a sense of urgency, purpose and genuine empathy. Their expertise, dedication and ability to adapt shape who we are and because of that we worked together to turn obstacles into opportunities.
They showed immense courage and strength, turning in for work every day even if it was from under the stairs, the spare room or the kitchen table - they did it with smiles on their faces and a heartfelt desire to serve others.
New ways to communicate
In 2020 we had 1 JT Connect Roadshow before lockdown, we then moved online to stay in-touch with our people. I hosted 15 Q&A webinars supported by a member of Exco on each occasion – no question was off limits, honesty and transparency was always on the agenda.
Over 50% of JT People tuned in live to each webinar, with our US and Australian teams and those working in the Call Centre and Retails outlets catching up by watching the video on our internal JT Exchange channel.
Over 600 people paid a real living wage – we believe in paying our people a fair wage which is why we’ve been certified by the Living Wage Foundation since 2017
Connect Q&A Webinar with Nicola Reeves, Group HR Director, Graeme Millar, CEO and Daragh McDermott, Managing Director, Channel Islands
I couldn’t be more proud or more excited as together we begin an exciting new phase for JT as we seize the opportunity we now have to re-shape the way we do things.
