2 minute read
LET'S TALK ABOUT TEXT
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Life can feel tough – but when you’re young talking about it can be even tougher. A new text service in Sefton, Merseyside, means anyone aged from 11 to 19 who has a concern or needs support can text their school nurse anonymously.
Paula Lawrenson, team manager at Mersey Care’s school nurse service, (above) explains why the text service will make it easier for people to discuss difficult issues.
“Young people are used to going into chat rooms and texting, it’s their way of communicating. Boys are unlikely to pick up a phone, but they will text. It’s also much easier to discuss something personal or embarrassing by text.
“If they don’t feel able to share their thoughts and feelings, they become anxious, or they might go to a website or blog and get misleading information which creates further distress.”
What happens when someone texts?
“They’ll get an automated message right away and a nurse will text them within 24 hours, in reality it’s much sooner.” Paula stresses that the text line is not an emergency service and anyone in crisis should use theservices in the panel on this page.
What do people text about?
“Mental health issues are by far the most common topic discussed, with growing numbers of young people telling nurses that they are having thoughts of self harm. Managing friendships and learning how to make and keep friends is a big issue for some pupils. COVID has affected young people quite badly and exam times are stressful.
“No question is too silly or embarrassing. We’re here to make sure you get help for things that can be hard to talk about”, said Paula.
Text messaging is available Monday to Friday (excluding bank holidays) from 9am to 4.30pm on 07312 263 291. You will receive an automated message straight away and a nurse will reply within 24 hours.
Who can text?
• Anyone in Sefton aged 11 to 19 – even if they have left school – can use the service which is powered by messaging platform, ChatHealth
• If you need urgent help visit an NHS Walk in centre or call 111
• In an emergency, dial 999 or go to A&E (Emergency Department). The automated message will also signpost you to these services.
