I KNEW I’D BE WELCOME

Growing up in Jordan I nursed both my parents; I studied nursing so I could give them better care. I soon realised mental health care was for me – the compassion and tender loving care that’s needed matched with what I felt I could offer.

After 20 years of nursing and studying in Dubai, I moved to England. I’d heard about the high standards of health care and friendliness of the people and both my brothers live here. One is married to a Scouser, so I knew I’d be made welcome!

I’m now a mental health practitioner with Mersey Care’s 24/7 mental health telephone line, part of our crisis service. We talk with people who call because they are in emotional distress and get them the help they need.

We may work on phones, but we’re not a call centre – we’re specialists in supporting people in a crisis. Some callers just want someone to listen to their problems, but others may need immediate action. I recently spoke to someone who had suicidal thoughts, she fully intended to act on them and had planned how to do it. I was able to help her change her mind and receive urgent help – doing that gives me great job satisfaction.

My job is challenging, but you learn to develop professional boundaries and find ways to switch off when you go home. I’m always looking to develop, and there are opportunities to do that at Mersey Care.

I’d say if you feel like I do then give it a go.

Spread Your Wings

If you’re interested in finding out more about working for Mersey Care, visit: merseycare.nhs.uk/working-us