engage 12 Jan-Mar 2015 | ISSUE 23
@JurongHealth
MARCH
BUMPER ISSUE
Bringing you the latest in and around JurongHealth with this special bumper issue.
Ng Teng Fong General Hospital receives TOP! 04-07
Hosting Health Minister at the Ng Teng Fong General Hospital
16-17 Remembering Alexandra Hospital
34
Clinching Gold at the Singapore Health Awards
HIGHLIGHTS
08-09 spotligHt
10-29
in and aroUnd
30-32
serViCe iMproVeMent & serViCe QUalitY
33-35
eMploYee engageMent
36
in tHe pinK oF HealtH
WRITER Clara Chua EDITOR Tessa Monteiro EDITORIAL ADVISOR Casey Chang
FOCUS
gearing Up for
Our Community 12 March 2015 was a special day for us when we received the Temporary Occupation Permit (TOP) for the Ng Teng Fong General Hospital (NTFGH)! Following the Clinic Tower’s TOP on 9 February 2015, the Ward Tower received its TOP on 12 March 2015. In the days ahead, we will dive full steam into commissioning activities and preparations for the opening of NTFGH by July 2015 to serve the public. As of March 2015, all basement and outpatient facilities, most wards and critical care areas have been handed over to end-users from our main contractor, GS Engineering. Over at the Jurong Community Hospital (JCH), work on the Mobility Park has also commenced with the fabrication of an MRT train carriage. When completed, the Mobility Park, a first in Singapore, will house an MRT train carriage, a bus carriage and a decommissioned taxi for elderly patients with special needs to practice riding on public transport as they prepare to be discharged. Under the supervision of trained healthcare staff, the Mobility Park will support patients in overcoming barriers, expanding mobility ranges and improving their overall physical function as they regain the confidence to return to independent-living. A temporary occupation Permit (toP) is a temporary occupation permit issued by the Building and construction Authority of Singapore. it allows the owners to occupy it after key regulatory requirements have been met. A building can only be occupied when TOP or a Certificate of Statutory completion is granted.
With the infrastructure in place, we continued to rigorously test our IT system and workflows through integrated rehearsals to ensure that our future operations will be seamless and coordinated. From 23-27 March 2015, Department Full Dress Rehearsals (FDRs) took place for colleagues to familiarise themselves with work processes. At the Emergency Department, colleagues underwent ten scenarios together with staff from Clinical Support (Laboratory, Pharmacy, Radiology), Operational Support (Finance, Portering, etc) and Clinical Services (Ear, Nose and Throat – Head and Neck, General Surgery and Ophthalmology). Such trainings are crucial to align all with the new processes and workflows at the future hospitals to minimise hiccups and service lapses when we eventually open.
03
Areas handed over as of April 2015 Basement Area / Room
Location
Tower B Basement 2 Tower B Basement 2 Tower B Basement 1 Tower B Basement 1 Tower B Basement 2 Tower B Basement 2 Tower B Basement 2 Tower B Basement 2 Tower A Basement 1 Tower A Basement 2 Basement 1
Biomedical Engineering Workshop Central Sterile Supplies Core Lab (Cold and Clean Rooms) Environmental Services Administration Facilities Management Food Service Housekeeping & Portering Materials Management Department Medical Records Office Mortuary Other Areas in Basement 1 (Including Car Park, Lift Lobby, Escalator, Common Corridor, etc) Other Areas in Basement 2 (Including Car Park, Lift Lobby, Escalator, Oasis, Common Corridor, Loading/Unloading bay, etc) Inpatient Pharmacy Security Soiled Linen TPCC (A)/JurongHealth - NCIS Cancer Services (B)
Basement 2
Tower B Basement 2 Tower B Basement 1 Tower A Basement 2 Tower A Basement 2
Tower B Area / Room
Location
Tower B L2 Tower B L2 Tower B L2 Tower B L2 Tower B L2 Tower B L1
Administration Admission & Business Office Bed Management Contact Centre Discharge Pharmacy Emergency Department Fever Facility Administration P1, P2 and P3 EDTU Endoscopy ICU (Including Administration A and B) Kidney Unit Lobby (Including Lobby Counters and Visitor Registration) MRI OT (C2, C4 and C6) Other Peri-operative Areas Radiology (Tower B) Subsidised and Non-subsidised Ward (L5) Subsidised and Non-subsidised Ward (L6) Subsidised and Non-subsidised Ward (L7) Subsidised and Non-subsidised Ward (L8) Subsidised and Non-subsidised Ward (L9) Subsidised and Non-subsidised Ward (L10) Subsidised Ward and Rehabilitation(Inpatient) (L11) Subsidised Ward (L12) Subsidised Ward (L13) Subsidised Ward (L14)
Tower B L3 Tower B L4 Tower B L2 Tower B L1 Tower B L1 Tower B L3 Tower B L3 Tower B L1 Tower B L5 Tower B Low-rise Tower Tower B Low-rise Tower Tower B Low-rise Tower Tower B Low-rise Tower Tower B Low-rise Tower Tower B Low-rise Tower Tower B High-rise Tower Tower B High-rise Tower Tower B High-rise Tower
tower A Area / Room
Location
Auditorium Executive Office Administration (Excluding C-suites Office and Board Room) Lobby Counters and Visitor Registration MRI Rooms Outpatient & Retail Pharmacy Radiology (Tower A) Training Rooms Tower A Level 2 Tower A Level 3 Tower A Level 4 Tower A Level 5 Tower A Level 6 Tower A Level 7
Tower A L1 Tower A L8 Tower A L1 Tower A L1 Tower A L2 Tower A L1 Tower A L1 Tower A L2 Tower A L3 Tower A L4 Tower A L5 Tower A L6 Tower A L7
Focus
Hosting
Health Minister
at THE NG TENG FONG GENERAL HOSPITAL
05 On 2 January 2015, Health Minister Gan Kim Yong and colleagues from the Ministry of Health visited the Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH) to stay abreast of the construction at our hospitals. Previewing the Emergency Department (ED), Operating Theatres (OT), Intensive Care Unit (ICU), Wards, Laboratory Medicine, Food Service, Specialist Outpatient Clinics (SOC) and JCH, they met with various Heads of Department and staff, and learnt about our exciting journey ahead and the new features at NTFGH and JCH. These include the Window for Every Patient in our unique fan-shaped wards to improve ventilation and infection control, and the One Queue, One Bill process that will save time, and make visits to the SOC a breeze. At the ED, OT and ICU, mini ceremonies were also conducted to officially handover these areas to the respective teams, with keys exchanged between our main contractor, GS Engineering and the Heads of Department. The visit culminated with a tour of the level two link bridge, one of the five link bridges in our integrated development that will connect NTFGH and JCH to public transport via Jurong East MRT and bus interchange as well as with neighbouring malls and amenities. We look forward to serving our community soon!
Ms Koh Kim Luan (Deputy Director, Nursing) and Dr Quek Lit Sin (Head, Emergency Medicine), first and second from left, receiving the keys to our future Emergency department from main contractor, GS Engineering.
Focus
Clinical A/P Gerald Chua (Division Head and Senior Consultant, Medicine) and Mr Ng Kian Swan (Assistant Chief Operating Officer, Service Operations and Director, Operations, Jurong Community Hospital), first and second from right, takes Health Minister through the new Specialist Outpatient Clinic that will pilot the seamless One Queue, One Bill process to save patients time and streamline outpatient appointments.
Madam Kuttiammal Sundarasan (Chief Nurse, Nursing Administration), right, shares with Health Minister the improved ventilation and better infection control patients and healthcare staff can look forward to at the new fan-shaped wards.
All suited up to enter the Operating Theatre.
Dr Fareed Kagda (Senior Consultant, Orthopaedics), left, receiving the keys to our future Operating Theatre.
07 Dr Tan Chee Keat (Head and Senior Consultant, Intensive Care Medicine), centre, shows Health Minister some of the new processes piloting at the new integrated Intensive Care Unit.
Mr Richard Woo (Executive Chef, Food Service), left takes Health Minister on a tour of the Basement 2 kitchen.
Exploring the outdoor gardens that will connect the Ng Teng Fong General Hospital to Jurong Community Hospital to offer patients a natural healing environment.
spotlight
Building two HospitalS from Scratch Since receiving the Temporary Occupation Permit for the Ng Teng Fong General Hospital (NTFGH) on 12 March 2015, commissioning activities, testing of systems and processes have been further stepped up as we look forward to serving our first patient in the west. Aptly, we shine the spotlight on the Hospital Planning department, responsible for achieving this milestone to find out more about what it does to build NTFGH and Jurong Community Hospital (JCH) safely from scratch. Formed in 2009, the department is helmed by Mr Tan Tai Soon (Director, Hospital Planning) and is divided into five teams namely, Clinical, Architecture and Interior Design, Mechanical and Electrical System (MES), Technology and Master Systems Integration and Site. Each team specialises in an area of construction and coordinates with all parties involved in the area. Across the hospital, they also work closely with Hospital Planning (HP) colleagues in the other units, internal stakeholders, vendors and the consultants and contractors on site. Through this broad distribution, every area or zone at NTFGH and JCH will have a HP colleague overseeing construction to ensure no corner of our new hospitals is neglected.
09 Clinical Dr Ivan Chan Deputy Director, RHS Development Ms Lye Siew Lin Senior Nurse Manager, Nursing Administration Ms Michelle Lo Assistant Manager, Hospital Planning The Clinical team partners consultants, contractors and end-users to to design spaces that suit user workflows and coordinate installation and commissioning activities in clinical areas such as the Emergency Department, Intensive Care Unit (ICU), Laboratory, Operating Theatre (OT), Radiology and wards for a thorough inspection and safe handover to end-users. Some of these include the installation of the nursing call and pneumatic tube systems, and the testing and commissioning of pendants, ventilators and other equipment in the ICU. For the OT, the team also ensures key equipment like the Hybrid Imaging systems, OT lights, pendants, X-rays, anaesthetic machines and endoscopy stacks are delivered, installed and tested. Architecture and Interior Design Ms Wei Suat Nee Deputy Director, Hospital Planning Ms Pu Chui Yin Senior Manager, Hospital Planning Ms Stella Wong Assistant Manager, Hospital Planning Mr Willie Chai Senior Executive, Hospital Planning Ms Kathleen Tan Senior Executive, Hospital Planning
Coordinating and managing the hospitals’ design and construction, this team works with endusers on design requests and integrates them into actual equipment. Working with users and consultants, this team ensures that space designs are functional and look good as they manage the Master Planning and Schematic and Detailed Design via workshops that help to galvanise inputs from users, consultants and Mechanical and Electrical consultants to produce an ideal workplace. The team’s attention to detail enables end products to be aesthestically-pleasing, within budget and consistent across both hospitals. Mechanical and Electrical Systems Mr Kelvin Quek Senior Manager, Hospital Planning Ms Nina Lee Engineer, Hospital Planning Mr Bob Chua Executive, Hospital Planning The Mechanical and Electrical Systems team is responsible for ensuring that Mechanical and Electrical infrastructure provisions are carefullyplanned and laid out to power up NTFGH and JCH. Working with the Architecture and Interior Design team, interior design consultants and project managers, this team conducts site inspections, building handovers and records all building and equipment defects. They also arrange for induction and training programmes for end-users to test new systems, and serve as a one-stop resource for other testing and commissioning activities. To-date, it has successfully facilitated the power, water and gas turn-on, just to name a few, and manage the solar panel, fire protection, lifts and escalators, and the hospitals’ security access control systems, amongst other systems required for NTFGH and JCH.
As a bridge between hospital end-users and appointed consultants/contractors, the Hospital Planning (HP) team translates end-users’ concepts and ideas into reality on-site. HP is grateful to all for their patience in areas where things could have been done better and would like to thank all for their support and patience as the JurongHealth family strives together to open NTFGH and JCH in 2015.
Technology and Master Systems Integration Mr Eddie Tan Senior Manager, Hospital Planning Ms Judy Tan Engineer, Hospital Planning Several IT-based systems are incorporated in our new hospitals as we go paper-less. To ensure these systems work seamlessly together, the Technology and Master Systems Integration team manages the Master Integration of these systems. They work closely with Clinical, Nursing and the Facility Management colleagues to achieve an integrated and digitised hospital environment as well as with appointed vendor, Johnson Controls International, and fellow IT colleagues to evaluate best practices, review processes and conduct visioning exercises to achieve it. To-date, six visioning workshops that involved over 150 JurongHealth staff from clinical, operations and the technical teams, have been conducted to look into Unified Communications, Contact Centre, Patient Entertainment System, Queue Management and Appointments, Multi-functional Interactive Boards and Bedside Terminals, etc for NTFGH and JCH. Site Mr Tan Boon Leong Resident Assistant Project Director, Hospital Planning Mr Lim Chiok Khai Senior Resident Architect, Hospital Planning Mr Foo Nam Seng Senior Resident Engineer, Hospital Planning Mr Ng Soon Kwan Senior Resident Engineer, Hospital Planning Ms Sharon Lim Assistant Manager, Hospital Planning The rough and tough areas on site are handled by this team, who divides its role between Quality Control and Safety and Housekeeping. Responsible for overseeing day-to-day operations on-site, this team keeps a tight rein on construction with our main and sub-contractors to ensure timely and quality work is done and matched against approved drawings and specifications. They also perform regular checks to uphold safety and hygiene on-site.
IN & AROUND
A Guide to Defects-Checks Conducting defects checks at the Ng Teng Fong General Hospital has become a norm for some of us as we frequent our future home to prepare for a safe move-in. Just what does it mean to conduct a “defects check”? We share with you the basics behind this buzzword!
• • • • •
Spot a defect? Write it down on a small piece of masking tape Paste it over the defect Take a picture Complete a list of defects that caught your eye Submit it to Hospital Planning within three days from the handover date.
Depending on the stage of commissioning, defects can be classified into:
Category A
Functional defects that affect operations:
• • •
Air-conditioning/power supply failure Doors that do not close properly or have no locks Incomplete ceiling panels
Category B
Minor functional/aesthetics defects that that do not affect operations:
• • • • • •
Incomplete carpentry works Missing light fixtures Poorly-fitted door mechanisms or doors that are difficult to close Uneven ceiling boards, walls or floors Mis-aligned switches Slanted wall edges
Category C
Minor aesthetics defects:
• • •
Uneven paint on walls Stains or scratches on counters, doors, walls, floors, etc. Mis-aligned door handles
11 Readying Our People: Familiarisation is Key Department Full-Dress Rehearsals (FDRs) kicked off on 23 March 2015 as colleagues acquired crucial handson skills to familiarise themselves with the workflows, systems and processes at the future Ng Teng Fong General Hospital (NTFGH). The week-long department FDR involved teams from Emergency Department, Specialist Outpatient Clinics (SOC), Intensive Care Unit, High Dependency Unit, Inpatient Wards, etc who went through a series of process-mapping, table-top exercises and technical walk-throughs to iron out preliminary issues, review systems’ functionality and conduct staff training. For example, at the SOC, colleagues walked through a typical outpatient journey from registration to consultation and the collection of medications at the Pharmacy to identify gaps and review ways to provide a seamless patient journey. Likewise, at the ED, scenarios include receiving patient from an ambulance or P3 (minor emergency), registration, triage, consultation, laboratory and X-ray orders, right down to admission into an isolation ward or extended diagnostic treatment unit. At each of the Department FDRs, colleagues had the opportunity to get hands-on of the new technology piloting at NTFGH. These include our new Electronic Medical Record system and the various new interfaces. Importantly, they gave teams the window to finetune processes and retest systems.
Major processes tested at individual department FDRs: Specialist Outpatient Clinics
Emergency Department
Peri-Ops (Operating Theatre, Day Surgery Operating Theatre, Endoscopy)
Intensive Care Unit/High Dependency Unit
JCH @ NTFGH & JCH
Inpatient
C linica l S upp o rt & Allied H e a lth S er v ices Radiology
Allied Health
Laboratory
o per ati o n S upp o rt S er v ices ( O S S ) Environment Services
Material Management Department
Portering
Kitchen
Facilities
Biomedical Engineering
General Services
Other S upp o rt P r o cesses Finance
Medical Affairs
Corporate Planning
Hospital Planning
IT
Non-EMR Systems
Building Systems
Medical & NonMedical Equipment & Interfaces
I T, Systems a nd E quipment IT Hardware
Electronic Medical Record (EMR) Systems
C risis M a n ag ement P r o cesses Code Blue
Fire Drills
Downtime Contigency
Surge Capacity
IN & AROUND
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13 BASIC comes to JurongHealth The Basic Assessment and Support in Intensive Care (BASIC) Instructor and Provider course was recently conducted for colleagues of the intensive care unit (ICU) and high dependency (HD) Unit. Coorganised by Dr Tan Chee Keat (Head and Senior Consultant, ICU), Ms Prema Balan (Senior Assistant Director, Nursing Education, Nursing Administration), Ms Clarice Wee (Nurse Clinician and Advanced Practice Nurse, ICU) and Ms Angela Lim (Nurse Educator, Training & Development), over 45 nurses and doctors from the Emergency Department, ICU and the HD Unit benefited from the session to reinforce the importance of safe and quality care in the ICU and HD unit. BASIC aims to equip beginner and intermediate Registered Nurses with competent skills to provide expert care for critically-ill patients. Delivered by Ms Emily Fitzgerald (Clinical Nurse Specialist, Malcom Fisher Department of Intensive Care Medicine, Royal North Shore Hospital, Australia), Ms Larissa Sirotti
(Registered Nurse, Neurosurgical Intensive Care Unit, Royal North Shore Hospital, Australia), Mr Peter Lai (Nurse Consultant, Intensive Care and Advanced Practice Nurse, Queen Mary Hospital, Hong Kong) and Ms Ho Ka Man (Operation Manager, Intensive Care Unit, Prince of Wales Hospital, Hong Kong), 13 of our nurses from the ICU, HD and Training and Development are now eligible to be course instructors for subsequent runs of BASIC after completing their course. They can also participate in lecturing and networking with critical care nurses locally and internationally to deepen skills.
Ms Prema Balan (Senior Assistant Director, Nursing Education), left and Madam Kuttiammal Sundarasan (Chief Nurse, Nursing Administration), right, stands with a participant.
By offering BASIC at JurongHealth, we have become the fifth centre internationally, and the first in Singapore, to equip our nurses with critical care skill training. BASIC will be offered again in OctoberNovember 2015 and two to three times yearly for nurses of other hospitals in Singapore to obtain critical care skills.
All smiles from a happy ICU team.
Ms Emily Fitzgerald, left and Ms Ho Ka Man, right stand with a graduate of BASIC.
IN & AROUND
Co
s n o i t a l u t a r g n
otees m o r P 2015 to our
179 colleagues celebrated their promotions with loved ones, friends and colleagues on 4 February 2015 specially arranged for them by the Human Resources department. Opening the evening, Mr Foo Hee (Chief Executive Officer) shared his joy at this round of promotion, expressing gratitude to all for their hard work. He encouraged all to continue with their good work serving our community in the west at Ng Teng Fong General Hospital from the middle of this year. Of the 179 promotees, we congratulate:
78
Administration and Ancillary colleagues
46
Allied Health staff
32
Nursing colleagues
17
Clinicians
We also welcome six colleagues newly-appointed Management roles. In recognition of their efforts, each promotee received a gift and personalised card onstage from CEO and their Head of Department. A memorable evening, we wish this round of promotees the very best as they enjoy the fruits of their labour!
ProViDinG
Holistic Care
for diaBetes
On 6 February 2015, we added the Diabetes Integrated Care Pathway (ICP) programme to our slate of ICPs offered at JurongHealth as we aim to offer seamless and integrated care to patients. Recognising the contributions made by a multi-disciplinary team comprising clinicians, nurses, allied health professionals and community partners, the Diabetes ICP strives to provide integrated diabetes care and support to patients. The team will partner community providers such as general practitioners, polyclinics and family medicine clinics to do so as they bring care right into the heart of the community. Going forward, workshops and outreach programmes will also be lined up to support patients to lead more empowered lives.
15
IN & AROUND
Remembering Alexandra Hospital – A Walk Down Memory Lane With months to go before our big move, we pay tribute to Alexandra Hospital (AH) which has been our base for the past five years where we built our team from strength to strength. Rich in history as the former British Military Hospital (BMH), let’s head down memory lane to uncover what some of your favourite haunts used to be: NoW
ADMINISTRATIVE BLOCK
THEN
Barrack Block
oTHER INTERESTINg NUggETS…
A Chinese café by the name of QCat was a hit with soldiers for its steak and chips. It was located near the BMH.
A makeshift laundry room known fondly as The Flying Dhoby in the BMH earned its nickname for its ability to churn clean clothes out quickly. Did you know that the current Administrative Block used to be a three-storey Barrack Block which housed a dining room, recreation room and a Sergeant’s Canteen for up to 240 soldiers? Each level had 80 iron beds, wooden cupboards and metal lockers. A Sikh cobbler used to set up shop under one of the staircases to mend the boots of soldiers. He also made really good chaplets (a form of Christian prayer beads). NoW
AUDITORIUM
THEN
Chapel
The auditorium for our CEO and CMB Townhalls, orientations and special days was once a place of worship. Known as the hospital’s Chapel, soldiers, patients and hospital staff would come together for sermons, and as many as 340 newborns were also baptised at the Chapel. Today, a baptismal font stands as a testament of what it used to be.
Soldiers at BMH loved nothing more than a mug of Su Su or lemonade doused in one quarter mug of a beer, on a hot day.
17 What Alexandra Hospital Means to Me engage chats with some of you to uncover your fondest memories of aH:
I will miss the AH Garden Café (canteen). It may not boast the widest variety of food, but it will always be a place close to my heart as that’s where my colleagues and I lunched and bonded. Mr DeNNis cHUa
The many fond moments of my team in the kitchen. Many friendships were forged here.
To be able to co-exist with all kinds of feathered friends, butterflies and squirrels, and our rich WWII history.
Mr Harris Foo
cliNical a/p geralD cHUa
Senior Executive, Food Service
Division Head and Senior Consultant, Medicine
Pharmacist, Pharmacy
Arun, who could be seen sweeping the gardens every morning as we enter AH. I will miss seeing him work so cheerfully and having a smile for everyone.
The colonial structure that is uniquely AH’s. Not everyone can work in a building with such a rich history.
Ms preMa BalaN
Senior Executive, Clinical Operations
Senior Assistant Director, Nursing Administration
Blk 22 - the sweet-smelling mangoes, occasional pythons and cute playful squirrels outside our window. Such memories are priceless. Mr BerFie TaN Senior Executive, Corporate Planning
I will miss ordering tea from the canteen’s drink stall aunty. Every morning, her cheerfulness and ability to remember our orders brightens my day. She’s someone who offers that personal touch that warms the heart.
Ms sHaleeN THoMas
Ms KoH YeN cHiNg Patient Service Coordinator, Specialist Outpatient Clinic
The scenery and soothing environment.
The quaint environment and charming architecture.
Ms sereNe TaN
MUHaMMeD HaFiZaN
Senior Administrative Assistant, General Services
Senior Executive, Human Resource Management
IN & AROUND
Ushering the Year of the goat Spreading festive cheer this Chinese New Year, our Senior Management went around Alexandra Hospital to distribute mandarin oranges to patients and visitors on 17 February 2015. Led by Mr Foo Hee Jug (Chief Executive Officer), A/Prof Cheah Wei Keat (Chairman, Medical Board), Ms Joanne Yap (Chief Operating Officer), Clinical A/P Gerald Chua (Division Head and Senior Consultant, Medicine), Dr Yang Kok Soong (Director and Senior Consultant, Epidemiology), Dr Allen Wang (Director, CMB Office), Dr Hwang Chi Hong (Director, Medical Affairs), Ms Chee Thong Gan (Assistant Chief Operating Officer, Clinical Services and Director, Allied Health) and Ms Casey Chang (Director, Communications and Service Quality), they partnered colleagues from Nursing, Community Relations, Communications and Service Quality to bring Lunar New Year cheer to areas such as the Emergency Department, Wards, Specialist Outpatient Clinics, Pharmacy, etc. Close to 435 mandarin oranges were distributed. We wish all a happy and healthy year ahead.
19
IN & AROUND
Handmade cards that warm the heart... Students from St Anthony’s Primary School made our patients’ day with these thoughtful, handmade cards that wished them well. These brought cheer to our patients’ faces who could not be home for Lunar New Year.
21
Hosting students from
anglo chinese Junior college
Here to spread festive cheer to our staff for working through the Lunar New Year, students from Anglo Chinese Junior College rubbed their contagious joy off all when they stopped by Alexandra Hospital on 18 February 2015 to wish staff a Happy Lunar New Year.
in & Around
Healthy Home, Happy Family
On 31 January 2015, over 200 colleagues rolled up their sleeves to give 16 homes a good scrub-down at Healthy Home 2015. Organised for the third year running by the Community Relations department, colleagues reported at Boon Lay Drive with pails and mops in hand to kick off their mission. Apart from participating in a worthy cause, Healthy Home 2015 also allowed staff to demonstrate their spirit of volunteerism as they improved the living conditions of 16 families. Replacing faulty door locks and light bulbs, they presented residents with new bed frames, mattresses and storage containers. These were purchased with the combined pledges received in December 2014 under the Wishing Tree initiative. Over $5,000 was collected individually and as departments.
23 Beyond spring-cleaning, we also connected with our community through educational booths set up by Dietetics and Nutrition, Dentistry, Infection Control, Lakeside Family Medicine Clinic, Medical Social Services, Physiotherapy and Occupational Therapy to allow residents to learn about healthier eating habits, dental care, careful spending, fall prevention, etc.
in & Around Graced by guest-of-honour, Mr Lawrence Wong (Minister for Culture, Community and Youth, Member of Parliament for West Coast GRC and Advisor to Boon Lay Grassroots Organisations) and Mr Johny Tan (Chairman, Boon Lay Zone D GRC), the residents enjoyed a morning of fun and meaningful activities, as well as early Chinese New Year celebration with the appearance of a lion dance troupe and God of Fortune. A worthy cause that will leave many reliving their involvement, we share with you some highlights.
25
in & Around
A tribute to our Fou nding Pr ime Minister
Mr Lee Kuan Yew
Between 23-27 March 2015, JurongHealth joined the rest of Singapore to pay tribute to our founding Prime Minister, the late Mr Lee Kuan Yew. A Reflections Corner was set up at the Seminar Room where close to 800 colleagues, including JurongHealth board members, colleagues at the Ng Teng Fong General Hospital and Jurong Medical Centre, penned their heartfelt tributes to the late Mr Lee, which will be binded into a book to be presented to the Prime Minister’s Office. On 25 March 2015, Mr Lim Yong Wah (Chairman, JurongHealth Board) led an intimate sharing session where other Board members such as Mr Low Wong Fook and Mr Latiff bin Ibrahim also recounted their personal experiences of the late
Mr Lee. Joining them in heartfelt reflections were Mr Haider Sithawalla (Chairman, JurongHealth Fund Board), Mr Foo Hee Jug (Chief Executive Officer), Ms Joanne Yap (Chief Operating Officer) and Madam Kuttiammal Sundarasan (Chief Nurse, Nursing Administration). Together with other colleagues present, they observed a minute of silence in respect for the late Mr Lee. In solidarity, our staff also lined the streets of Queensway on 29 March 2015 with the rest of community for a final farewell to the cortege of the late Mr Lee. Huddled under umbrellas and braving torrential rain, they waved and bade Mr Lee one last goodbye. #rememberingLeeKuanYew
27
#rememberingLeeKuanYew
in & Around QUALIT Y
Quality in All That We Do To inspire and uphold quality in all that we do, the Quality Management Office conducts regular activities to encourage a culture of quality at JurongHealth. The first quality initiative took place on 8 October 2010 and was graced by Dr Mark R Chassin (President and Chief Executive Officer, The Joint Commission) to raise awareness on the importance of quality at work. Since then, yearly initiatives have been conducted to help more embrace this quality mindset, with themes such as Raising the Bar in 2013 that challenged colleagues to step out of their comfort zone, and Quality Everywhere, Everytime in 2014 that inspired more to weave quality in all aspects of their lives.
Quality Bites to Chew On! Safety
Avoid inflicting harm on a patient as you care for them
Effectiveness
Provide services that have been backed by scientific knowledge
Patientcentredness
Provide respectful and responsive care in line with a patient’s needs, preferences and values. Let patient-centredness guide in all clinical decisions
Timeliness
Reduce waiting time and delays to uphold patient care
Efficiency
Avoid wasting equipment, supplies, ideas and energy
Equitability
Provide consistent and quality care that takes into consideration a patient’s gender, ethnicity, geographic location, and socio-economic status Mr Foo Hee Jug (Chief Executive Officer, JurongHealth) presenting guest speaker, Dr Mark R Chassin (President and Chief Executive Officer, The Joint Commission) with a token of appreciation at the first Quality initiative.
29 Eat to a Healthier You Clueless and confused as to how to eat healthily and by how much you should eat to meet your daily dietary intake? The Health Promotion Board’s My Healthy Plate takes the stress out of this as it shows you exactly how much to eat off a plate.
Fill half your plate with fruits and vegetables, one quarter with whole grains and another quarter with meat or others
Use healthier oils
Limit salt, sugar and alcohol intake
Choose water
Stay active
At JurongHealth, the model has drawn positive response from our dietitians who use it frequently to advise patients on daily dietary requirements. Ms Jesslyn Chong (Senior Dietitian, Dietetics and Nutrition) shared that “the visually-stimulating model allows patients to relate more easily to what is being advised.” Ms Elisa Mak (Dietitian, Dietetics and Nutrition) has been using My Healthy Plate which she says was far more effective than simply telling someone what to eat or avoid, with the clear visual guide of the recommended servings from the different food groups.
Fruits & Vegetables
meat & OTHers *Ad
apte
whole grains
oa d from on B the Health Promoti
rd
Here’s to you eating healthily!
service QUALITY Ms Koh Ang Hong Principal Physiotherapist, Physiotherapy
Ms Asmah binte Mohamed Yusoff Therapy Assistant, Physiotherapy
Ms Siti Nabilah binte Mohd Ridzwan Patient Service Associate, Specialist Outpatient Clinics
Ms Rosnani binte Amat Samsuri
Thank You We shine the spotlight on the staff in our midst, who touch the lives of patients by going the extra mile.
Associate Patient Service Coordinator, Specialist Outpatient Clinics
It was my first time at Physiotherapy and I was pleasantly surprised by your polite counter staff. Ms Koh attended to my calf injury and showed professionalism and good knowledge of my condition. This made me feel safe in her care. She was also very reassuring, which helped me bear my pain better. Mr Peter Leong Senior Patient Greeter, Service Operations
Mr Leong is someone you will not miss if you visit Alexandra Hospital. Excellent in his service, he is also cheerful and helpful. A visit to a hospital is stressful enough, but having a warm greeting by him will instantly put you at ease. Dr Chua Ai Ping Senior Consultant, Medicine
Dr Tewani Girish Harkishan Consultant, Medicine
Ms Subathra Subramniam Dr Wilson Chong
Ms Jasveer Kaur
Senior Consultant, Emergency Medicine
Enrolled Nurse, Ward 10
Dr Ahmad Syahir bin Mohd Rosli
Ms Phimy Philip
Medical Officer, Emergency Medicine
Enrolled Nurse, Ward 10
Mr Johnson Ng
Ms Norazrina binti Baharudin
Healthcare Assistant, Emergency Department
Staff Nurse, Ward 10
Ms Ker Yok Tin
Your nurses were a pillar of support at the lowest point of my life. Firm in their care, professional, decisive, and clear in their explanations, they lent a helping hand cheerfully and all the time. They are truly Angels in White!
Senior Enrolled Nurse, Emergency Department
I wish to thank Dr Chong and team for their dedication. They operated on my son even though it was lunch time and showed responsibility and professionalism. They were also extremely knowledgeable and skillful and extended the care and concern that every patient should have. Thank you! Ms Zheng Guifeng Patient Care Assistant, Ward 5
She is attentive, responsive and quick. Be it helping patients take a bath, change diapers or clear up the stools, she does it cheerfully. A great staff!
Dr Fareed Husain Yusuf Kagda Senior Consultant, Orthopaedics
Staff Nurse, Ward 12
Ms Rena Anak Deri Staff Nurse, Ward 12
Ms Nurzillah Binte Abdul Ghani Patient Care Assistant, Ward 12
Everyone in this team was really obliging, understanding and helpful. I appreciate their patience, assistance and humility. They deserve to be commended for nursing patients back to health and for giving us a new lease of life! Ms Seah Yi Lin Senior Medical Social Worker, Medical Social Services
I thank you from the bottom of my heart for your kind assistance in facilitating my Medifund application. My Registrar, Orthpaedics whole hospital visit was made very pleasant by you. Special thanks to Dr Fareed and Dr Tan who took the time to explain to me the different medical terms Your convivial personality and dedication to give your best to each patient is a joy to witness. You are an and made sure I understood what I was agreeing asset to JurongHealth. Keep it up! to. In doing so, they helped me make an informed decision. Thank you for your time. Dr Audrey Tan
Dr Athena Wang
Dr Yeo Ping Leong
Resident Dentist, Dentistry
Dental Officer, Dentistry – Jurong Medical Centre
Ms Ho Fang Ting
I would like to thank Dr Yeo for his professional advice and overall concern on my dental problems. He puts me at ease with his explanation and I look forward to be under his care again.
Dental Hygienist, Specialist Outpatient Clinics
Ms Nurul Shofiah binte Khasan Dental Assistant, Dental Clinic
Ms Ho and Ms Shofiah were very patient and took time to explain things. Dr Wang also showed excellent medical skills. They are valuable assets to your team! Dr Luke Low Family Physician and Associate Consultant, Health and Wellness
Ms Lui Kok Wah Senior Staff Nurse, Lakeside Family Medicine Clinic
Norfaezah binte Mustafa Senior Enrolled Nurse, Lakeside Family Medicine Clinic
All your doctors and nurses at the Lakeside Family Medicine Clinic were very friendly and cared for patients from the heart. They even extended this care to the families of patients. Detailed in their explanation, they made sure we understood what was being said. They deserve all the praise. Dr Angela Ngauw Senior Resident Dentist, Dentistry
Ms Ita Coffey Senior Physiotherapist, Physiotherapy
She left a deep impression on me with her compassion, kindness and warm and friendly disposition. She’s just great! All at Emergency Medicine Everyone in the Emergency department wowed with their service. I have never encountered this before, thumbs-up and a job well done! As a team, you delivered the highest level of care comparable to those at private hospitals. Keep up the marvelous service. Ms Zaleha binte Puteh Patient Care Assistant, Ward 2
Zaleha is a good worker and I hope more will take notice of her. She helps me whenever I need assistance. Whether it is wheeling me to the ward or assisting me in other ways, I wish to be under her care again if I am warded.
She’s really awesome. I had a very positive dental experience and look forward to the next visit. Keep up the good work!
Dr Raphael Chan
Mr Glen Li
Ms Zhang Chunyan
Staff Nurse, Intensive Care Unit
Senior Staff Nurse, Ear, Nose and Throat (ENT) Head & Neck Surgery
A helpful and cheerful nurse, who left a deep impression on me with his attentiveness and professionalism. We need more staff like him who makes healing a breeze. Dr Liu Jiaying
Senior Consultant, Ear, Nose and Throat (ENT) Head & Neck Surgery
Dr Chan is very friendly, patient and considerate. Ms Zhang too was very gentle and caring and offered encouragement when I was sad. She even visited me after work. I am very touched.
Associate Consultant, Ear, Nose and Throat (ENT) Head & Neck Surgery
Dr Baxi Rahul Ramnik
Dr Liu provided me with long term care and was always very dedicated and prompt!
Ms Xu Xiaohong
Ms Wendy Chow Patient Service Associate, Specialist Outpatient Clinics
She was very caring and put me at ease during my procedure. She also explained my results patiently and gave clear instructions on medication and aftercare.
Resident Physician, Medicine Senior Staff Nurse, Diabetes Centre
They were both really helpful and displayed exceptional care to me. Every consideration should be given to them for your hospital’s service awards. Well done!
31
imes aits T r t S e From th 15... on 6 February 20
m Foru
SERVICE IMPROVEMENT
A New Way to Delight Many patients and their caregivers have expressed gratitude to our nurses and Patient Service Associates (PSA) for purchasing small items like medicated oil and tiger balm on their behalf when they need it. This feedback prompted Service Quality, Service Operations, Pharmacy and Food Service departments to look into ways to facilitate easy and convenient access to these areas.
The A+ in Delight joint initiative was launched in the wards to provide staff with items such as Tiger Balm, combs, birthday candles/lighters and vouchers, just to name a few, should the need arise. Nurses, Allied Health Professionals and PSAs can now reach for any of these items to attend to the emergency needs or special occasion of a patient of caregiver.
WHAT’S IN A BOX? Adapter
Medicated oil
Birthday candles
Nail clipper
Body powder
Pastry of the day
Carpark vouchers
Reading glasses
Cafeteria vouchers
Sanitary pad
Comb
Shaver
Eye mask
Tiger Balm
Handphone cable
Vaseline
iPhone and Samsung mobiles only
EMPLOYEE ENGAGEMENT
A joint initiative between Psychology Department and the Employment Engagement Team, Min dfulness on the Move wa s launched recently to staff transit to the Ng Te help ng Fong General Hospi tal together mindfully. As countdown to our move, we it is normal for many to feel the stresses of imp deadlines and increased ending workloads. Mindfulness invites you to be more present, eng aged and less judgment moment as you connect al in the with yourself and others . Inviting you to sit, bre transit to new environs athe and in a purposeful way, you can be a part of Mindfu the Move by: lness on
33
EMPLOYEE ENGAGEMENT
Clinching Gold at the Singapore HEALTH Awards
Team win at the HRM Awards. Standing from left: Mr Muhammad Hafizan bin Hassan (Senior Executive, Human Resource Management), Ms Seow Muay Muay (Senior Staff Nurse, Health for Life Centre), Ms Lee Chiew Lan (Principal Physiotherapist, Physiotherapy), Ms Grace Lee (Assistant Director, Human Resource Management), Ms Amelynn Tan (Assistant Director, Human Resource Management), Dr Hsann Yin Maw (Principal Epidemiologist, Epidemiology) and Mr Timothy Chua (Principal Medical Social Worker, Medical Social Services). Sitting from left: Dr Thomas Soo (Consultant, Health & Wellness Clinic), Ms Anna Fok (Chief Human Resources Officer) and Ms Tan Wei Wei (Deputy Director, Community).
The Health Promoting Health Services (HPHS) Committee and HPHS-Employee Health & Wellness Sub-Committee at JurongHealth have been jointly working to improve the health and wellness of colleagues at JurongHealth. Guided by a four-pillar framework, it invites staff to Be Active, Eat Right, Think Positive and Appreciate Much. Some of the spin-offs include the Cycle to Work, Ride the Bike @AH, Fun Fridays at Five (F3), 30-3-3, Touch to Cook, MindCare, Mindfulness on the Move and the Fish Tank, Fish Notes & Fish Awards initiatives. Recently, these efforts were recognised at the Health Promotion Board’s Singapore H.E.A.L.T.H. Award 2015 where JurongHealth bagged a Gold Award as well as a Special Recognition Ikeda Spa Prestige Award for Best Health & Well-being on 6 March 2015 at the HRM Awards 2015. Kudos to the team for their continual efforts to keep us in the pink of health!
35 FISH! Notes Closing Ceremony To build a culture of mutual respect at JurongHealth, Employee Engagement launched a FISH! programme last year to encourage colleagues to pen notes and appreciate someone they were working with. The initiative ended on 6 February 2015 with close to 6,000 FISH! notes received by senior leaders, managers, supervisors and staff. During the initiative, 12 FISH! notes were handpicked monthly by Mr Foo Hee Jug (Chief Executive Officer) to commend staff for demonstrating our IPOEM values. To date, over 84 colleagues have been acknowledged. Though the programme has ended, you can still get your hands on a FISH! note from the Human Resource office or lobby of the New Office Block to pen an appreciation to someone.
36
in the pink of health
1
8 7
Get your calcium and Vitamin D from milk, cheese and yoghurt.
5x
Have five or six small meals instead of three big meals.
o t s p 8 Ti
2
Enhance flavours with natural spices and herbs. Avoid salt and sugar.
Eat in moderation, even food that are low in fat.
3
6 Pick colourful fruits and vegetables!
Opt for wholemeal rice, noodles, bread or crackers.
5 Snack on fruits or a glass of low-fat milk.
4
Eat fish! An excellent source of nutrition, it also aids in healing.