Just For Canadian Dentists 2015-01 January February by Just For Canadian Dentists

january/ february 2015

life + leisure

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+ SHERRY revival + patient LOYALTY + storm watching + northern lights photography

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seychelles Carnaval de QuĂŠbec + snowy charlevoix

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Just for C

de nti sts life + leisure

january/february 2015

contents

january/february 2015

Publisher Linh T. Huynh

Editor Barb Sligl Art Direction BSS Creative

Contributing Editor Janet Gyenes

Editorial Assistant Adam Flint Contributors Timothy A. Brown Michael DeFreitas Dr. Holly Fong Janet Gyenes Manfred Purtzki Dr. Kelly Silverthorn Roberta Staley Cover photo Michael DeFreitas Senior Account Executive Monique Nguyen

17 33

Account Executives Lily Yu Wing-Yee Kwong

Production Manager Ninh Hoang

Circulation Fulfillment Shereen Hoang

CE Development Adam Flint

Sales, Classifieds and Advertising In Print Circulation Office 200 – 896 Cambie Street Vancouver, BC V6B 2P6 Canada Phone: 604-681-1811 Fax: 604-681-0456 Email: info@AdvertisingInPrint.com

clockwise from top left: michael defreitas; B. sligl; michael defreitas

Just For Canadian Dentists is published 6 times a year by Jamieson-Quinn Holdings Ltd. dba In Print Publications and distributed to Canadian dentists. Publication of advertisements and any opinions expressed do not constitute endorsement or assumption of liability for any claims made. The contents of this magazine are protected by copyright. None of the contents of the magazine may be reproduced without the written permission of In Print Publications. In Print Publications 200 – 896 Cambie Street Vancouver, BC V6B 2P6 Canada

FEATURES

17 Seychelles 33 Charlevoix

DEPARTMENTS

8 photo prescription

5 January/February mix 25 CE calendar 37 sudoku 38 small talk

Embrace the cold

11 pay it forward A philanthropic practice in Montreal

13 motoring

with Dr. Jack Lipkin

The green drive revolution

14 the hungry dentist

Printed in Canada.

cover photo

The Seychelles is party central during Carnival, but it’s also a nature and privacy lover’s retreat. Story on page 17.

Sumptuous stroganoff The future’s so bright…if new dentists take advantage

22 the thirsty dentist

want to reach us? check out our website!

East of Québec City is a winter wonderland

COLUMNS

21 the wealthy dentist

www.justforcanadiandentists.com

Celebrate Carnival off the coast of Africa

Sipping to the sherry revival

32 practice management

Patient retention is stronger than you think

January/February 2015 Just For Canadian dentists

from the editor

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Just For Canadian dentists January/February 2015

nother new year, another opportunity to reset and recharge. Makes sense to make it a bit of a party. Mark the start of 2015—and get a last hurrah in before you really tackle those resolutions in earnest—with une grande fête, mais bien sûr! The best winter party going? Carnaval de Québec (page 5). A two-weeklong celebration of winter, it’s all about embracing the cold—and Bonhomme, the rolly-polly, charming snowman who may just be the most popular guy in the province. Snag a hug outside his grand ice castle…if you can make it past his adoring groupies. Seriously. If the thought of a fête on ice gives you chills (literally and figuratively), then there are plenty of other carnivals to choose from, from Rio to Venice, including the lesser-known Carnival in the Seychelles, where things are hot and steamy (page 17). For a quieter, more introspective start to the new year, go to the very ends of the country to Tofino for some storm watching and end-of-the-world-worthy cuisine (page 6). Or hole up in the fabled lake country of George Clooney. No, not Italy’s Lake Como…but Lake Lugano, a mere half hour away in Switzerland. And, yes, Clooney has been spotted here as well. While you’re channelling the southern Europe lifestyle—sipping grappa, of course—move west to Spain for some sherry. There’s a revival of this wine going on, making it more of-the-moment than you might think. This isn’t your grandma’s tipple (page 22). And while you’re discovering new (or rediscovering old) things in 2015, take another look at green machines (page 13). From Toyota to Tesla, driving eco is smart and sexy. Ground zero of this green drive revolution? Ever-more-hip Portland. Time to get in on this cool factor. However you start 2015—partying on ice or sand, sipping caribou or sherry, exploring Lugano or Tofino— we’re happy to embark on another year of adventures with you. Thanks to all our readers, contributors and advertisers for your continued support. Happy New Year! feedback@InPrintPublications.com

snow bound

mix

c’est carnaval!

fest

[party] carnaval de québec

Walk the wintery streets of Québec City between January 30 and February 15, and you’ll encounter jovial folk adorned with Bonhomme effigies and canes 1 or, rather, vessels for caribou 2 , the wine/ whisky/maple syrup brew that’s almost as popular as the charmingsnowman 3 . Suitably fortified, party-goers tour impressive ice sculptures and edifices (like Bonhomme’s palace, complete with shower—no peeking! 4 ) and stroll in UNESCOdesignated Vieux-Québec, datingfromthe 17th century 5 , past Château Frontenac 6 . There are fair grounds, sledding, maple syrup taffy, queues de castor (beaver tails) and, yes, poutine 7 . This party is so fun, hardcore revellers come back year after year 8 . Bonne fête! — B. Sligl carnaval.qc.ca/en/

B. Sligl

3 January/February 2015 Just For Canadian dentists

mix

January/February

winter in the west

on the edge

m bi n g o c h c n bea term a C s e h C on o, B , Tofi n h c a e B

way west

Stay + surf at Cox Bay at the Long Beach Lodge. And gaze at that sunset. longbeachlodgeresort.com sip

Post surf: a well-deserved pint of Tofino Brewing’s Tuff Session Ale. tofinobrewingco.com slurp

Pair that beer with Clayoquot Climax oysters from The Fish Store & Oyster Bar in Tofino. Divine. 250-725-2264

What lies on the far edge of the west coast besides dine stellar storm watching and some serious coldwater surfing? Canada’s best new restaurant, Wolf in the Fog. Given this top honour by enRoute magazine, the elegant yet down-to-earth eatery in Tofino is fast becoming a destination itself. Named for an earlymorning vision on the beach, the Wolf in the Fog is all about celebrating local bounty and beauty. Set as it is on the edge of the ocean, the culinary influence comes from local fishers and foragers—think authentic, rustic and end of the road. Signature dishes from Chef Nick Nutting include Bamfield Seaweed Salad and Braised Humboldt Squid, and cocktails that conjure Tofino in a glass, whether Jamie’s Tears (made with salt water) or the Cedar Sour (see page 14). And the design of the restaurant exudes the same out-in-the-wild-yet-ohso-sophisticated vibe, with roughhewn wood, gleaming copper, funky artwork made out of surfboards and even an apropos ethereal wolf comprised of driftwood pieces. wolfinthefog.com — B. Sligl

Just For Canadian dentists January/February 2015

More info at Tourism Tofino {tourismtofino. com} or Tourism Vancouver Island {vancouverisland.travel}.

Best in the west—and all of Canada.

Bamfield Seaweed Salad at Wolf in the Fog

tofino photos: b. sligl; restaurant photos, courtesy of wolf in the fog

stay

The curvaceous drive to Tofino takes you past lakes, through ancient cedar groves and across the spine of Vancouver Island’s mountainous centre to reach the end of the road, the island, the country, the continent. Here, the sea is wild, the air bracing, the land windswept. Especially in winter. It’s storm-watching season. Watch the waves or wade out into them—if you dare, with dry suit on and surfboard tucked under arm. Beachcomb or bushwhack. Sip a local brew and slurp a justshucked oyster. Then repeat. Often. And be sure to experience the Wolf in the Fog.

show your style

January/February

mix

Craft work Inspiration is everywhere, from Toronto to Vancouver. Embrace some creativity with this trio of items Written + produced by Janet Gyenes

quirky keepsake

editor’s

pick

wear

sultry scarves

Summer heat. It won’t arrive in Canada for many months, but Vancouverbased designer Mona Sultan finds inspiration in the blistering days she recalls from her native Syria. That ripple of energy is infused in the design of her digitally printed and hand-hemmed silk scarves. “I layered and mixed photographs along with geometric shapes and scribbles to convey my longing for the summer heat of my home town,” she says, describing her favoured technique: photomontage. As a trained graphic designer, Sultan sees a duality in her work: motifs, such as palm trees and monstera leaves from her Print series are obvious when the fabric is flat, but take on a new life when wrapped around its wearer. Available in March. From $210, monasultan.com

instant adventure Fact: we’ll never give up our digital cameras, but there’s something nostalgic about holding a printed photo in your hands. The Lomo’Instant offers ease: you get to gear analogue point-shoot-print in one fell swoop. Bonus: you can still fuss with filters and lenses (the Sanremo, right, comes with wide angle, portrait and fisheye lenses), so you can art direct your own adventure. $169, shop.lomography.com

snap + see

instant inspiration

The Tooth Fairy’s origins remain rooted in folklore, but one thing is for sure: these adorable felt pockets will make kids look forward to losing one of their pearly whites. Toronto-based designer Michelle Matsui screen-prints the grinning teeth onto cotton fabric. The method “allows me to indulge my love of give vibrant, saturated colours in my textile designs,” she says. The pockets are sewn from eco-felt, which is made from recycled plastic bottles, offering a cozy and sustainable spot for such toothy treasures—and whatever the Tooth Fairy leaves in return. $10, kemptonjones.com

tooth treasure January/February 2015 Just For Canadian dentists

p h o t o p r e s c r i p t i o n m i c h a e l d e f r e i ta s Michael DeFreitas is an award-winning photographer who’s been published in a wide variety of travel publications. With his initials, MD, he’s been nicknamed “doc,” making his photography prescriptions apropos.

embrace the cold

Don’t put your camera away this winter—discover new photo opportunities

Send your photos and questions to our photography guru at feedback@ inprintpublications.com and your shot may be featured in a future issue!

Between 10pm to 2am from November to March is prime aurora viewing in the Northwest Territories. Plan on spending four to five days to make sure you see them. Although you

can use your smartphone, you’ll get much better results with a digital SLR camera, tripod, remote shutter release and wide-angle lens in the 14mm to 28mm range. Start with these

camera settings: > Shoot in manual mode. > Set aperture to f4. > Set shutter speed to 8 seconds. Adjust shutter speed depending

Just For Canadian dentists January/February 2015

on the brightness of the aurora (weak 10 seconds, active/bright 5 seconds). If you don’t have a remote shutter release, use your camera’s self-timer to eliminate camera shake. Include a bit of

foreground/trees/buildings for perspective. Check out Canada’s NWT (spectacularnwt.com) and Astronomy North (astronomynorth.com) before planning your trip.

michael defreitas

northern lights

capturing the

t was almost midnight when I parked my car on a frozen, snow-covered lake a few miles north of Yellowknife on a quest to photograph the northern lights. After presetting my camera controls I trudged through foot-deep snow to set up my tripod a short distance from the car, recalling an Inuit guide’s comment about how he could gauge the temperature by the noise of the snow he walked upon. Well, I didn’t need the crunch of my footsteps to tell me how cold it was. Let’s just say that -46 Celsius is darn cold. After aiming my camera at the northwestern sky (the most likely spot for aurora this night, I was told), I hustled back to the warm car. Soon after removing my gloves to warm my hands, I noticed a faint wisp of green light in the northeastern sky. Go figure. I sprinted back to my camera and grabbed the tripod legs to swing it around. Big mistake. A burning sensation shot through my hands. I instantly released my grip and luckily the tripod fell away. Whew! As I retrieved my gloves from the car I chuckled at the thought of trying to open the car door with my hands frozen to a tripod. Of course, by the time I got back to the camera, Mother Nature had switched off her lights. However, the aurora gods were on my side and a few minutes later green streaks of light burst across the southeastern sky. They swirled and danced like enormous silk curtains blowing in the wind. For the first time I didn’t notice the biting cold as I snapped dozens of pics before the mesmerizing lights faded into the darkness. Northern lights are only one of the great photo opps waiting for those who brave the cold. I love the contrasts of snowy landscapes and the bright colours people wear when they are playing in the snow. Yes, cold weather photography has its challenges on equipment and your body, but with some simple preparation it can yield some great shots.

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photo prescription [continued] Besides staying warm, the most difficult aspect of shooting snowy scenes is getting the exposure correct so you actually get white snow. This problem is less noticeable with cameras offering matrix metering, but I find I still have to adjust the exposure. Most cameras use mid-grey biased meters that tend to render whites darker by reducing the exposure. So if you shoot on auto without any exposure compensation > Make sure batteries are fully charged. Keep a spare in your inside coat pocket. you are likely to end up with grey snow. go bright against white The easy way around this, especially if you are shooting in jpeg > In extreme cold the skin on your face Find a pop of colour— mode, is to set your exposure compensation dial to +1 or +2 (you may stick to the camera’s metal red or yellow is great— areas. Besides my lips, I dab lip balm will need to try a few settings). Forcing when shooting a large on the likely metal spots where my your camera to overexpose should expanse of snow. It’ll add face contacts the camera. yield whiter snow. Of course, if you interest and a focal shoot in raw mode you can snap away > Flat snow lacks contrast. Look for point amidst all that contours, tracks or uneven surface and adjust the exposure in the warmth white. shadows to add a bit of contrast to of your home with image software. large sections of snow. The other big problem with cold > Straight snow scenes tend to look is keeping condensation at bay. Never monotone. Add a dash of colour when bring your camera from the cold possible (person in red or yellow ski straight into a warm moist environjacket). ment (car or house). Place it in a plastic bag and allow it to reach room temgear up Snowy daylight scenes tend perature before removing it. This will to have a bluish cast because of the refleckeep any moisture from condensing on and/or in your camera. To be safe, I also toss in one tion of blue sky on the snow. Try setting your camera’s white balance control to of those silica gel bags to help absorb moisture. “cloudy” to warm it up or attach a warming Of course, it goes without saying that a big obstacle to shooting in winter is keeping filter to your lens. Warming filters come in warm. Dress in layers for the worst-case situation that you can remove as you get hot; you three styles: 81A, 81B and 81C in ascenddon’t want to perspire because that will only make you feel colder. Wear wool gloves with ing order of strength. I often use a Tiffen the fingertips missing and mittens over top. Also, I wrap a scarf over my mouth so my breath 81A ($20 – $50 depending on lens size). doesn’t ice up my camera. Now embrace that cold!

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14/08/2014 9:49:05 AM

michael defreitas

PRO TIPS for shooting in the cold

pay i t f o r w a r d

r o b e r ta s ta l e y

Roberta Staley is an award-winning magazine writer and the editor of the Canadian Chemical News, published by the Chemical Institute of Canada. She is also a magazine writing instructor at Douglas College and a graduate student at Simon Fraser University.

a complicated kindness

A Montréal dentist works at a clinic that has deep roots in helping the poor

courtesy Dr. paul sweet

s the young woman settled into the dental chair at the Jim Lund Clinic in Montréal, it was clear to Dr. Paul Sweet, even before she opened her mouth, that the patient would likely have health problems. It was apparent in her wan appearance, the resignation in her eyes, the exhausted demeanour. Pregnant, and with two young tots in tow, the Québécois woman was only in her 20s. But her teeth, when she opened her mouth, looked like they had endured a lifetime of neglect. The news wasn’t good. Every tooth would have to be extracted, Sweet told her gently. There was nothing he could do to save them. The young mum and her children left the Jim Lund Clinic, and Sweet never saw her again. Two years later, however, the memory of the woman still haunts him, and he hopes she received the dental help she so desperately needed. “That was one of the saddest and most extreme cases that I’ve ever seen,” Sweet says. Sweet has been director of the Jim Lund Clinic for four years, providing dental care to patients, including children aged 10 and up as well as adults, three days a week. (Another dentist works the other two days, while Sweet spends the rest of his week at Clinique Dentaire Deschamps.) The clinic— the only one of its kind in Québec—was created as a partnership between Sweet’s alma mater, the McGill University Faculty of Dentistry, and Welcome Hall Mission, which has been helping the city’s poor since 1892. The clinic also trains dental students, residents and dental hygienists. Sweet, as a clinical instructor at McGill University, oversees their work. Located in a converted warehouse adjacent to railway tracks in the workingclass neighbourhood of Saint-Henri, dental care is only one of numerous services available at the red-brick building, which also offers addiction services, low-cost housing, medical care and shelter for the homeless. About 60 patients a week partake of the clinic’s free dental care. Sweet and his colleagues only do fillings, extractions and cleanings; more elaborate and time-consuming procedures, such as root canals and dentures, are not available.

“People come in with dental infections, lots of cavities and advanced periodontal and gum disease,” says Sweet. Often, the patients “don’t know how bad their teeth are,” because their energies are focused on day-to-day survival. “These people have other priorities than taking care of their teeth,” Sweet says. The Jim Lund Clinic opened four years ago to serve Montréal’s “underserved and underprivileged,” Sweet says. It was created in honour of the memory of Jim Lund, who was dean of McGill’s Faculty of Dentistry from 1995 until 2008. Lund emphasized public service and universal accessibility to dental care and the clinic opened to tackle what Sweet describes as a desperate need among Montréal’s poor. Many are immigrants and refugees from Middle Eastern and African nations like Algeria, Morocco, Egypt and Syria, as well as Eastern Europe and South America. Exacerbating their poverty is a lifetime of dental neglect. “These patients come from countries where there is no standard of care. And if there was care, it was poorly executed,” Sweet says. Yet “they would rather deal with the pain than go to a dentist because they had so many negative experiences when younger.” The situation is worsened further by the diet of poverty: cheap processed foods and soda pop, which “dissolves the teeth,” Sweet says. In one sense, Sweet seemed destined to head the Jim Lund Clinic. He comes from a family of health professionals; his dad and grandfather were physicians, his mother and aunts nurses, his sister a veterinarian. But rather than medicine, Sweet chose

Dr. Paul Sweet chose dentistry as a profession in part for its inherent artistry: “It requires an eye for detail and, as a bit of a perfectionist, this appealed to me.”

to pursue dentistry as a profession, not only because of the close interaction with patients but also because of its inherent artistry. “It requires an eye for detail and, as a bit of a perfectionist, this appealed to me,” says Sweet. If the pursuit of dentistry appealed to Sweet’s perfectionism, the Jim Lund Clinic spoke to his humanitarianism. Sweet attended a Jesuit high school in Montréal, absorbing its philosophy, “Men for Others,” which emphasizes duty and obligation towards humankind. Following five years of dental school, Sweet undertook a one-year Advanced Education in General Dentistry (AEGD) program at the University of Rochester in New York. Upon his return to

Montréal, Sweet was hired by McGill to head the newly opened Jim Lund Clinic. Although he could make more money working full time in private practice, Sweet’s work with the needy fulfills a drive to help others. “I think that as health professionals we have an ethical responsibility to help the poor of the community, says Sweet. “Poor oral health is an important public health problem that is due, in part, to limited access to dental care and a lack of oral health education.”

January/February 2015 Just For Canadian dentists

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Just For Canadian dentists January/February 2015

motoring

D r . k e l ly s i l v e r t h o r n

Dr. Kelly Silverthorn is Just For Canadian Dentists’ automotive writer. He tries to keep one convertible and/or one track-day car in the family fleet.

going green

Checking out Portland’s Drive Revolution and testing Teslas, Toyotas and more

courtesy tesla motors

ortland screams green, making it the natural choice for North America’s leading electric car media’s annual gathering. The city has long been a progressive innovator in urban planning, including public transportation, as well as bike and pedestrian friendliness. Oregonians are also proving to be early adopters and champions of the electrification of transportation. Fittingly, I took an electric train from the airport to downtown Portland. Then an electric streetcar. Followed by a Toyota Prius cab to my boutique hotel. Our assigned drive routes for the Drive Revolution Event were mostly in the downtown core. Here, it makes sense that a full-electric car is an urban household’s second car. Many mainstream manufacturers have developed a full-electric car—the “new” worldwide Big Three (Volkswagen, Toyota and GM), as well as Nissan, Honda, Ford, Chrysler-Fiat, Mitsubishi, Smart, MINI, Mercedes and Kia. The field is evolving rapidly, but not all models are offered in all markets or even released for sale to the public. (Tesla occupies a different part of the price, performance and utility marketplace, and was not present at Drive Revolution, but it’s still drool-worthy; see right). The electric cars present approximated the driving experience of a model-matched gasoline-engine car during our drive loops, including acceleration, braking, handling, and ability to exceed all speed limits. I’ll posit that the Portland-present VW Mk 7 eGolf and the pending next generation Toyota ePrius will prove to be this era’s benchmark full electrics. Yet, every car present was more than competent for 99% of my usual car trips—where my needs are basic transportation for up to two people with limited gear and less-than-60-miles roundtrip. So why then, has the full-electric car not yet conquered the marketplace? After all, electricity as fuel is almost free when compared to gasoline (in Portland, with both cheap gas and electricity, fuel costs are typically 12 cents per mile by gas and 2 cents per mile by e-juice for comparable models). The answer comes back to battery technology. Even with gains in efficiency in the past five years, battery technology is still

limiting engineering and marketplace. To give more than the typical 80 miles of EPArated range would require yet more expensive batteries, which in mainstream electrics are already more than $10,000 per car more expensive and more than 600 lbs heavier than gasoline-powered versions of the same cars. Effectively, the e-car trade-off is range versus price/weight. If money is no object, the über-expensive, range-friendly Tesla is the heavyweight full-electric car for you. As it is, governments have decided to incentivize consumers to support the purchase of full-electric cars. In the US, the federal government gives $7,500. Canada’s feds give nothing. States and provinces are quite variable in their support, with a max of $5,000 in Georgia and $8,500 in Ontario. The full-electric car buyer typically still ends up paying an upfront capitalcost premium for an electric car over a gas-powered cousin—mitigated by the on-going much lower fuel costs. Warranties are usually better/longer for a battery drivetrain than a gasolinepowered one. Reliability, crashworthiness and resale value of full electrics do not seem to be issues. Rather, the full-electric car driver needs a change in mindset. Gone are the days of unlimited continuous range, punctuated by five-minute gas stops every 300 miles. Welcome to plugging in whenever and wherever you can, and becoming a voltage snob (preferably dining on 240V or better circuits). Those who struggle to keep their cell phones charged may not have the personality to go full electric. Forget to plug in your e-car overnight and you may not have enough charge for tomorrow’s commute. The car companies are employing clever ways of making the range and other realities of electric cars more palatable to consumers—like free towing and a free loaner car if you drain your charge. Or free access to the

Green can be gorgeous…and orange. The Tesla Model S Roaster amidst the “snow monsters” of Mount Zao in Japan (below). teslamotors.com

gas-powered fleet of a rental car partner for premeditated trips that outstrip their e-car’s range capabilities. Also free collision coverage, free home charger and so on. Society is playing a supportive role too, particularly with charging away from home. In Oregon there are 944 mostly fee-based public charging sites, 760 of which are 240V or better. The 240V is a technical sweet spot as all three standards (Asian, SAE/Euro/NA and Tesla) spin in that electron orbit. Electric cars have month-on-month sales gains since numbers were first tracked. Look for ever-more charging sites at shopping pla-

zas, community centres, ferries and employers of all kinds. Also look for bylaws to march in lock-step, like new condo developments required to provide visitor e-charging spots. The evolution of etiquette at public charging stations will also be fun to watch, with smartphone alert apps playing a starring role. The electrification of transportation is coming. Portland will show the world how the electric car can fulfill an ever-larger part of our transportation needs. Depending on your jurisdiction (and daily commute), government subsidies may make fullelectric cars a viable ownership proposition. And quantum leaps in battery technology could spell the end of fossil-fuel cars within our lifetimes.

January/February 2015 Just For Canadian dentists

t h e h u n g r y d e n t i s t D r . h o l ly f o n g Dr. Holly Fong is a practising speech-language pathologist with three young children who’s always trying, adapting and creating dishes.

meatless main

Go for a wellbalanced Burgundy or American chardonnay to pair with this dish. Try the 2009 Viré-Clessé Domaine Émilian Gillet Quintaine (below)—it has just ometimes the right amount it’s nice to of oak. indulge and have something rich, especially when cooking for guests. It’s easy when you have a crowd of meat lovers. But what to cook for vegetarians? As a host, I’m not too fond of just offering vegetable side dishes with a meat course. Why make someone uncomfortable? The trick is to offer a sumptuous main dish in which no one will miss the meat. A favoured dish is mushroom stroganoff that has no beans or soy and is not heavily laden with carbohydrates. Browning a variety of mushrooms provides depth of flavour and texture and, combined with cream and spices, offers a meaty or savoury fullness that satisfies even the most committed carnivores. A bonus timesaver is that the mushrooms and onions may be cooked ahead of time and then reheated when preparing the sauce at the last minute. (I usually make extra to use over pork or chicken on another day.) Serve the stroganoff over egg noodles or—my preference— nutty basmati rice cooked with a few fragrant cardamom pods. A well-balanced Burgundy or American chardonnay with some creamy oak and good acidity is an ideal pairing with this dish. The 2009 Viré-Clessé Domaine Émilian Gillet Quintaine has just enough oak without being overpowering. The wine has hints of lemon, grapefruit, green apple and honey with a pleasing long elegant finish. Enjoy.

This rich and savoury stroganoff will satisfy vegetarians and carnivores alike

1 kilo white button mushrooms 500g shiitake mushrooms 300g beech mushrooms 300g chanterelle mushrooms 300g porcini mushrooms or substitute with portobello mushrooms 1 large onion, peeled, ends trimmed 2 garlic cloves, peeled, ends trimmed 4 tablespoons sherry 1 tablespoon paprika ½ tablespoon ground coriander ½ tablespoon freshly grated nutmeg (1 clove) 5 tablespoons finely chopped flat parsley salt unsalted butter canola oil 2 ½ cups sour cream Cardamom Basmati Rice 2 cups basmati rice 4 cups cold water 3 cardamom pods

Wash and trimstemends of the mushrooms, then slice or separate into pieces. You’ll end up with what may seemto be too many mushrooms but they will cook down significantly. Cut onion into thin slices. Mince garlic and add to onion. Set aside. Smash cardamompods and cook with rice. Heat a tablespoon of canola oil with a half teaspoon of butter in a large pan over high heat. Swirl to coat pan. Add button mushrooms to cover the bottomin one layer. Do not stir; let sizzle to brown. If you have too many mushrooms, they’ll steam, releasingliquid. Spoon off any excess liquid into a bowl bigenough to hold all the mushrooms. Let mushrooms brown before stirring. Continue cookinguntil mushrooms are golden brown. Add a pinch of salt. Remove to large bowl. Deglaze pan with ¼cup of water, scrapingoff brown bits to add to

cooked mushrooms. Clean pan before repeatingprocess with the rest of the button mushrooms. Then, brown the shiitake, beech mushrooms and portobellos, if using. Because chanterelle and porcini mushrooms release plenty of liquid, cook themlast and cover pan with fewer mushrooms to promote browning. With your last batch of mushrooms, add onion mixture to the browned mushrooms. Stir fry until softened but not coloured. If preparing ahead of time, stop and add mixture to the rest of the cooked mushrooms before refrigerating. Reheat before addingthe rest of the ingredients. Return mushrooms to pan. Add sherry, spices and sour cream. Stir and cook for 5 minutes. Stir in most of the parsley. Remove fromheat, place on serving platter and sprinkle remaining parsley over top. Serve with the basmati rice.

{try this} Cedar Sour

WHISKY COCKTAIL, by the bar manager, hailey pasemko, of “CANADA’S best NEW restaurant,” WOLF IN THE FOG (SEE PAGE 6) Combine in a cocktail shaker: • 2 oz cedar rye * • 1 oz lemon juice • ¾ oz lemon thyme syrup** • 1 egg white Dry shake without ice and then shake again with ice. Double strain into a chilled rocks glass. Serve neat and garnish with cherries. *Cedar Rye • 1.14 L bottle Wiser’s Deluxe Whisky • 4 inch section of a cedar shim or shingle Sterilize the cedar shim by scrubbing off any dirt or dust and then soaking in warm salt water for 1 hour. Then soak in warm fresh water to remove any saltiness left in the wood. Chop the wood down and put

(serves 8 – 10)

Just For Canadian dentists January/February 2015

in a clean glass jar with the Wiser’s. Let stand 5 – 7 days and then filter out all wood particles from the rye. **Lemon Thyme Syrup • ¼ cup fresh lemon thyme (Or alternatively, ¼ cup regular thyme and the rind of half a lemon) • 4 cups sugar • 4 cups water Combine water and sugar in a saucepan. Bring to a boil and remove from heat. Ensure the sugar has completely dissolved. Place the lemon thyme in a container and pour the hot sugar syrup over it. Let cool before refrigerating and leave overnight to infuse. Strain out herbs the next day. Keep refrigerated.

photo courtesy of wolf in the fog

Mushroom Stroganoff

Sum ptuo us strogan o ff a cr e am y ch ardon n ay

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t rt ar av veel lt ha et w hom rld e

Paradise found

Paradise! the most overused word in travel…unless you’re talking about the Seychelles story + photography by michael defreitas

clockwise from top left

Mahé’s lush rainforests and postcard bays. > Performer at the Carnival International de Victoria street parade. > Grand Anse Beach, La Dique. > Another performer at the Carnival parade. January/February 2015 Just For Canadian dentists

travel the world lone six-foot Brazilian beauty with long, shapely, fishnet stocking-covered legs sashays across the stage in a scant, sequined costume. Her tall, sparkling, feathered headdress whips back and forth, and her golden stilettos are a blur as she quick-steps to the rhythmic samba beat. A minute later, a bevy of glittering costumed beauties join her on stage amid camera flashes, lasers and raucous drummers. Reacting to the extravaganza of colour and music, the crowd breaks into applause and starts bouncing to the captivating beat, which then motivates the on-stage revelers to up the tempo even more. The perfect start to another festive night in Rio, you ask? Well, think again. This is Carnival International de Victoria in the Seychelles. Each April, traditionally dressed revelers from around the globe descend on the Seychelles to strut their stuff on the streets of Victoria, the capital. Besides the Brazilian

The

Seychelles

beauties, last year’s three-day extravaganza of colour and rhythm featured more than 1,500 participants from 27 countries, including tumbling Chinese acrobats, Himalayan musicians, Maasai tribesmen, Indonesian dancers and even a few high-stepping cowgirl cheerleaders from the United States. “It’s called Carnival International, which means the world is coming together,” says Alain St. Ainge, the country’s minister of tourism and culture. “Even the United Nations, when they meet, you find politics overtakes the important things of listening to each other. In the Seychelles, people come here and forget their politics, forget religion, forget the colour of skin. They’re here for a good time.” Like ivory-fringed emeralds floating in a turquoise sea, the Seychelles bring new meaning to the word paradise. Scattered over 155,000 square miles of Indian Ocean, a few degrees south of the equator, Africa’s smallest nation is strategically located between Africa, Asia and the Middle East. It truly lives up to its unique international “crossroads” reputation by attracting visitors and residents from every corner of the

bring new meaning to the word [side trip] Vallée de Mai Nature Reserve Situated in the heart of Praslin island, UNESCOdesignated this reserve a World Heritage Site in 1983 to protect the last stands of coco de mer palmtrees and the rare endemic black parrot. The parrot’s future depends on the sustainability of the Vallée de Mai and surroundingpalmforest, its last refuge. Botanists believe this palm tree evolved froman aquatic plant that once grew at the bottomof the sea. The palm’s nut is the largest seed in the plant kingdom. Also, the reserve is the last remainingplace to find the Seychelles’ five other endemic palmspecies livingtogether. The reserve is too small to be self-sustainingin any natural way, but it’s still the last remaining ecosystemthat contains the components required for the continuation of the species. Hopefully, with the continued assistance fromconservation groups around the globe, this slice of Eden remains on earth to enchant future generations of locals and visitors alike.

globe. And unlike its more Indo-cultured neighbours Mauritius and Madagascar, the Seychelles boast a solid African heritage. Of course, Carnival is only one of the country’s many distractions, and with 115 islands to choose from, you’re bound to find one that fits your definition of paradise. Of the 42 permanently inhabited islands, Mahé, Praslin, La Digue, Cousine, Frégate and North Island attract the most visitors, each with its own character. The Seychelles has even become a favourite decompression destination for the rich, famous and royal. Prince William and Kate Middleton, the Duke and Duchess of Cambridge, honeymooned here in 2011. Home to 90% of the country’s population, rugged granite-topped Mahé is blanketed in tropical rainforest and bordered with postcard bays and white sandy beaches. It’s the most developed of the islands and the main international port of entry and transit hub for interisland travellers. And it’s in the capital of Victoria that the country’s melting-pot culture is most apparent, especially at the local market, where you’ll find a wide variety of food, produce, textiles and crafts from across Africa, Asia and

Just For Canadian dentists January/February 2015

paradise

other Indian Ocean nations. The city’s focal point—a throwback from its British Colonial days—is a scaled-down 1903 replica of Big Ben, London’s famous Houses of Parliament clock tower. Outside of town, luxury resorts such as the Four Seasons, Banyan Tree and Double Tree Hilton Allamanda Resort & Spa hug many of the island’s top beaches, but some smaller strands, such as Anse Soleil on the southwest coast, offer a more intimate setting. With its small beach bar, it’s ideal for those wanting a bit more seclusion. Although its beautiful coastline and beaches are its major attractions, Mahé’s splendid Morne Seychellois National Park offers a look at the island’s interior. The park contains four vegetation zones stretching from coastal mangrove forests to the peak of Morne Seychellois (the island’s highest point at 2,970 feet). Created in 1979, the park’s 12 miles of walking trails provide access to historic sites, grand vistas and the island’s indigenous flora and fauna. From Mahé, many visitors take the one-hour ferry or 20-minute flight to Praslin, the nation’s second-largest island. Besides an abundance of stylish upscale resorts including Raffles, Dhevatara and Constance Lémuria, gin-clear waters and Anse Lazio, the

travel the world

clockwise from top left

Beaches, like this one at the Four Seasons Resort, are part of Mahé’s allure. > Performer in the street parade during the Carnival International de Victoria. > Beachside at Raffles Resort Praslin. > Victoria’s Arul Mihu Navasakthi Vinayagar Temple, the only Hindu temple in the Seychelles. > Red fish at a roadside market in Praslin. opposite Vallée de Mai Nature Reserve in Praslin.

travel the world

Praslin beaches are spectacular at sunset—or anytime of day. right Joyous participant at Carnival International de Victoria’s street parade.

Grilled shrimp in Praslin. left Giant tortoise at L’Union Estate, La Dique.

magnificent strand of white sand that Giorgio Armani rates the world’s best beach, Praslin also boasts two UNESCO World Heritage sites. The Aldabra Atoll is the world’s largest raised coral atoll and home to a large population of endemic giant tortoises. The second site is the lush Vallée de Mai Nature Reserve with its 6,000 endemic coco-de-mer palm trees (see sidebar). Averaging almost 40 pounds, this tree’s nut is the world’s largest. Like a tropical-paradise magazine ad, bewitching laidback La Digue, a 30-minute ferry ride from Praslin, boasts seductive ribbons of soft white sand alongside lush jungle and jade-green waters. Probably the country’s most photographed beach (a favourite in travel brochures) is Anse Source d’Argent, with its towering weathered-smooth granite boulders scattered across classic white sands. The more secluded sensuous arcs of Grand and Petite Anse on the islands southeast coast are the go-to spots for the world’s top fashion photographers and bikini-clad models. And yet, despite being a backdrop for the high-fashion set, this island’s main forms of transportation remain bicycles and ox-carts, making it a retreat suited more to nature lovers than jetsetters. Of course, that doesn’t mean you have to compromise on luxury. The fashionable and intimate Le Domaine de L’Orangeraie spa resort makes sure of that. The island’s many secluded bays provide the perfect stranded-in-paradise backdrop for those seeking privacy, while the Veuve Nature Reserve, in the island’s interior, is home to the rare endemic black paradise flycatcher (only about 100 of these birds remain). Along the southwest coast you can explore the old L’Union Estate plantation and copra-processing factory (now an open-air museum). The estate is also home to a few dozen 100-yearold giant tortoises. From ancient tortoises to sunbronzed supermodels, this multi-island destination is like a microcosm of the world at large. As St. Ainge says of his country, “When visitors come to the Seychelles they impart aspects of their own cultures, which in turn add to our cultural mélange and uniqueness.” And I’ve now brought back some of that sparkle and samba beat to keep me going this winter.

if you go

Find you r way to paradise

Brazilian performer at the Carnival International de Victoria. right Vallée Double Tree Hilton Allamanda Resort & Spa Mahé.

Air Seychelles offers service from a number of European and African gateways and has a codeshare arrangement with Etihad Airways. Most international passengers arrive via Abu Dhabi or Dubai, which makes an ideal pre- or postSeychelles stopover. For more info go to Seychelles Tourism at seychelles.travel/en/home.

t h e w e a lt h y d e n t i s t m a n f r e d p u r t z k i Manfred Purtzki is the principal of Purtzki & Associates Chartered Accountants. You can reach him at manfred@purtzki.com.

new optimism

The future for young dentists has never been brighter

Dentistry was once considered the most desirable profession in the country in terms of income and prestige

of confidence or New year, they continue to pitch the comprehensive treatment plan long after the patient has stopped listening. Learning the art of patient communication is critical, and it makes the difference between producing $25,000 a month or $60,000. The boost in income will go a long way in paying down the student loan. Young dentists starting their careers today have to know the dental market and the business side of practising dentistry. Business focus alongside top-quality dentistry provided with the highest integrity is the formula for professional success, prosperity and a bright future.

bright future!

solution from November/ December 2014 contest

a great opportunity to become a practice owner for a small investment. Or you may wish to consider a scratch start-up in a growing area of the city. Pick a retail space in a visible location—something at least 1,800 square feet or sufficient for six operatories to allow for patient growth and future partnership. Many smaller clinics only have two to four operatories and simply cannot grow revenues to offset rising expenses because they’ve already reached capacity. Be sure to set a tight budget for building the space and purchasing equipment. All this is moot— and you’ll never reach income potential— unless you hire the best people and give them leading-edge business systems. There are good people out there who are not happy in their current positions and will jump ship for a challenging opportunity and inspiring work climate. Scout the right person yourself or hire a headhunter. And your practice must have business focus with good systems in place to monitor the operation on a daily basis and enable you to take remedial action as necessary. When it comes to the business side of practising dentistry you need to expand your network of advisors to include non-dentist consultants. No matter what career path you choose, either as an associate or practice owner, you must learn how to provide excellent new patient experiences on a consistent basis. And you need to create trust quickly with your patients, or they simply won’t accept your treatment plan. Many young dentists have problems communicating with patients. For example, they use clinical jargon to hide their lack

sudoku 2 harder solution 7 3 5 1 8 4 6 2 9 9 8 2 3 7 6 4 5 1 4 1 6 9 2 5 8 7 3 8 4 1 2 3 7 5 9 6 3 5 9 4 6 8 2 1 7 2 6 7 5 9 1 3 4 8 5 7 8 6 1 2 9 3 4 1 9 4 8 5 3 7 6 2 6 2 3 7 4 9 1 8 5

Puzzle by websudoku.com

solution from page 37

entistry was once considered the most desirable profession in the country in terms of income and prestige. However, many new dentists today are rather depressed about their career prospects. At first glance, going into practice today may not look as appealing as it once did. The demand for dental services is declining as cash-strapped Canadians cannot afford treatments not covered by dental insurers, who are constantly trimming coverage. Overpopulation of dentists—especially in urban areas—makes it almost impossible to get a full-time associateship. Then there’s the threat of large corporate dental providers taking an increasing market share. In addition, practices for sale are scarce and very expensive. For example, it would take $1 million today to purchase a practice that was only worth $500,000 a few years ago. It seems no surprise that an estimated two-thirds of dental practices show declining revenues each year. But, despite the doom and gloom, the future for young dentists is bright. If there are no attractive associate positions available where you want to practise, then create a position. Contact the dentists with declining revenues. Offer a deal: you’ll build up patient flow by expanding practice hours to evenings and weekends. If the trial period is successful, you can buy into the practice at a set price that excludes the goodwill of your patients. The selling dentist will love the idea of boosting patient revenues and lowering his or her share of the overhead. And you get

sudoku 1 easier solution 2 4 6 5 1 9 3 8 7 7 3 5 4 8 6 2 1 9 9 8 1 3 7 2 4 6 5 6 1 4 9 2 5 8 7 3 5 9 7 1 3 8 6 2 4 8 2 3 7 6 4 5 9 1 3 7 2 6 5 1 9 4 8 1 6 9 8 4 3 7 5 2 4 5 8 2 9 7 1 3 6

Puzzle by websudoku.com

January/February 2015 Just For Canadian dentists

the thirsty dentist janet gyenes Janet Gyenes is a magazine writer and editor who likes to dally in spirits, especially when discovering something like corenwyn jenever (a gin-like Dutch spirit)—straight or in cocktails like the “bramble.” Have a boozy idea or question? Send it to feedback@inprintpublications.com

sherry revival

Southern Spain’s celebrated wine is far more than grandma’s tipple

tiny ladder—about eight inches long—rests against a sherry glass that’s sitting on the dirt floor of the bodega at González Byass, located in the heart of historic Jerez de la Frontera in southern Spain. It’s a literal leg up and offering of sorts to the mice who once darted among the barrels, angling for a sip of spilled sherry (framed photos show them, whiskers well in the tipple; it’s a happy co-existence). Any creatures here today are likely lurking in the cellar’s shadows, where the winery has produced its famed Tío Pepe sherry since 1841. Despite its long and colourful history, sherry is a bit of a mystery to many, especially people whose first taste was Harveys Bristol Cream or something similar. The super-sweet

{sipping tips}

beverage had the reputation as being the go-to of grandmothers and great aunts, not serious drinkers, but it’s still produced—and pleasing palates worldwide. To confuse matters, cream sherries aren’t anything like creamy liqueurs at all. They’re not made with spirits and they don’t contain any dairy. But as with every misnomer, there’s a backstory. According to Harveys, when an aristocratic lady sampled its Bristol Milk sherry, along with a new, dark sherry, she declared: “If that is milk, then this is cream,” and so the name stuck. So what is sherry? Like Portugal’s port and Madeira, sherry is a fortified wine, which means that pure grape spirit is added after fermentation. That boosts its alcohol content

from about 11% to the range of 15 – 18%, depending on whether it’s a drier or sweeter wine. Also similar to port and Madeira, fortification is what helped keep the wine from spoiling when it was transported overseas in barrels centuries ago. Today, Harveys Bristol Cream is still being produced, from vine to bottle, in Jerez and shipped to Bristol, England. But back to Spain. A trio of towns (Jerez de la Frontera, Sanlúcar de Barrameda and El Puerto de Santa María) comprise what’s known as the sherry triangle. The southern region of the country, Andalusia, is hot and dry and the albariza soils are white and chalky. Buildings are whitewashed to keep the heat from continued on page 24 >>

Sherry is meant to be sipped at cellar temperature, but try it on the rocks as an apéritif. Or use it in cocktails, like the Duke of Marlborough (below) or pair with a stronger spirit (we like tequila).

sip +

1 Real Bodega de la Concha, built according to Gustave Eiffel’s plans, 1869 2 100-year old Palomino grape vines 3 Flor forming on future fino sherry

m ustsam pl e :

Tío Pepe’s Fin o En Ra m a sh erry

3 Just For Canadian dentists January/February 2015

Duke of Marlborough 1 oz. dry sherry 1 oz. sweet vermouth 1 dash orange bitters 1 twist orange peel Method Fill glass with ice, add all ingredients, mix thoroughly. Strain into a cocktail glass with ice.

janet gyenes

go!

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thirsty [continued] penetrating the thick walls and winds off the sea keep the summer sun from feeling oppressive. It’s here that white Palomino grapes thrive and, while unremarkable for table wines, their low acid is ideal for making dry sherry, better known as fino. It’s a light, crisp and even salty wine that’s often served chilled and sipped as an aperitif. Although Palomino is the predominant sherry grape, Pedro Ximenez—PX—grapes and sometimes Moscatel, are also grown; however they’re naturally sweeter. When PX grapes are picked, they’re left to dry out in the sun to concentrate their sugars even more before they’re pressed. At González Byass, row upon row of Palomino grapevines covered in green leaves stand out against the pale, crumbly landscape, but the campy vineyard tour train I’m on blasts by, rattling its way to the next stop. Make no mistake, despite being familyowned, González Byass is not a quaint little vineyard. It’s big business—15 million litres of Tío Pepe sherry is resting here—and guests aren’t allowed to wander off on their own. Blood-red geraniums planted in black casks along the path guide the way inside one of a series of bodegas. Here, massive

>> continued from page 22

{glassware} copita barrels or butts, as The chalk slashes Sip sherry in the they’re called, are aren’t the only marks traditional copita glass stacked on top of each on the barrels. In (also used for whisky bodegas Los Reyes and other, which is part of tastings), or just use La Constancia, celebrities the fascinating solera a rosé glass. such as Portuguese system of blending and writer José Saramago, aging sherry. The oldest American filmmaker barrels sit on the bottom Steven Spielberg, and Brazilian race car and each year some wine from the driver Ayrton Senna, have scrawled their younger barrels above is mixed in. By the signatures on the barrels. Kings, queens and time sherry makes it into the bottle (after other dignitaries have also visited, and the resting for a minimum of five years) it can work of architect Gustave Eiffel is seen in the be composed of several vintages of sherry Real Bodega de la Concha, a seashell-shaped or even up to a 100, which contributes to its cellar that was built here in 1869 according complexity. to his plans. Some of the sherry butts bear single or Back outside, 100-year-old vines thick as double slash marks drawn in white chalk. my arm, crawl up the walls of the buildSingle means the wine is destined to be a ings. They shade the corridor that leads to a fino. A barrel that’s been outfitted with a special spot at the bottom of some narrow transparent bottom shows some telltale stairs. It’s the private stash of the fino sherry’s signs of how fino sherries come to be. In this namesake—Tío Pepe—or Uncle Joe as the barrel, a heavy crust forms on the top of the founder of González Byass called him. Tío young wine. Called flor, it’s a yeast that proPepe created his ultra-dry sherry in 1841, tects the sherry from oxidization, plus gives a handful of years after the winery was it some of its nutty flavour. During the aging founded. Perhaps he retreated to this quiet process, if the flor is thin or doesn’t form, the and cool spot to sample some sherry. And wine will become darker and sweeter, which maybe some diminutive creatures hid in the is characteristic of oloroso sherry, indicated shadows, hoping for a sip to drop. by a double slash.

The 36th Australian Dental Congress Wednesday 25th to Sunday 29th March 2015

Invitation from the Congress Chairman On behalf of the Local Organising Committee of the 36th Australian Dental Congress, it is with great pleasure that I invite you to attend Congress and enjoy the river city of Brisbane. Over three and a half days, highly acclaimed International and Australian speakers supported by contemporary research, will present a wide range of subjects relevant to practice. These presentations will be complimented by hands on workshops, Lunch and Learn sessions, specific programmes for members of the dental team. Social activities will be available for relaxation purposes. The Brisbane Convention and Exhibition Centre is adjacent to the Southbank Precinct on the banks of the Brisbane River. Nearby is the Queensland Performing Arts Complex, the Queensland Museum and the Queensland Art Gallery and Gallery of Modern Art. A comprehensive industry exhibition will be held alongside the Congress enabling delegates access between scientific sessions to view the latest in equipment and materials. Come and join us for the scientific programme, the opportunity to meet colleagues and the experience Brisbane has to offer. Dr David H Thomson

Educating for Dental Excellence Congress Chairman 24 Just For Canadian dentists January/February 2015 36th Australian Dental Congress

facebook.com/adacongress twitter.com/adacongress youtube.com/adacongress adc2015.com

lugano / cairo / seattle / playa mujeres / tulsa … | c a l e n d a r

A n intern ation a l guide to con tinuing denta l Education

winte r 2015 + beyond Boats on Lake Lugano

Lugano deli

lugano

Lake Lugano, as seen from atop Monte San Salvatore Chestnuts of the Ticino region

View from Kurhaus Cademario Hotel & Spa

Lakeside sign for the village of Morcote

Hiking in chestnut forest

lugano is a bit of Italy in Switzerland. This is where the Swiss escape to for some Mediterranean lifestyle and dolce far niente…here’s why you should do the same (CE events in Switzerland are highlighted in blue.)

B. Sligl

he Swiss have a saying about what one does in the holiday region of Ticino, in the southeastern tip of the country that juts out into Italy. Dolce far niente! It translates to “sweet doing nothing.” This is where the Swiss go for rest and repast—and Mediterranean-style sun. Lots of it. And risotto and grappa. In Lugano, it’s like you’re in Italy but with Swiss bliss thrown in. On the shores of Lago di Lugano, the town is surrounded by green-clad mountains, easily accessed—even by funicular. Look down upon Lugano’s colourful rooftops from the top of Monte San Salvatore, then hike through chestnut trees and the fairytale-like slopeside village of Carona. Stop in a grotto, a rustic eatery set under trees serving local fare: homemade salmì of rabbit, busecca, risotto, polenta, cazzöla, zabaglione…Sated, continue to the lakeside village of Morcote for a pint of local brew—and risotto served out of a Grana Padano cheese wheel—before taking a boat back across the lake to Lugano. Yes, Swiss bliss. In Lugano itself, meander the historic town with its squares, arcades and ornate Italianate Lombardy style buildings. Visit Chiesa Santa Maria degli Angeli to see one of

Switzerland’s finest murals, painted by a prodigy of Da Vinci (the master has a cameo in the crucifixion scene). Find more art at the Museo Cantonale d’Arte, with paintings by the likes of Klee and Degas. Lugano is also known for the “Ticino School” of architecture. Seems artist types have always been drawn here; Hermann Hesse loved this region so much, the famed writer made Ticino his home. But it’s the landscape and mild climate that really beckon with sub-tropical plants, magnolias and camelias, which people come to see bloom in the spring. Or maybe to spot George Clooney, who’s been known to explore the region by bike. Lake Como in Italy is a half hour from Lugano, as is Lake Maggiore. It’s all about dolce far niente…so find a seat by the lakeside promenade and sip ratafià (or nocino), a liqueur made from walnuts and indulge in some marroni (try the vermicelli-like sweet chestnut purée—divine). Then retreat high above the town to Kurhaus Cademario Hotel & Spa, with its incomparable views of the lake. Despite its small-town, large-on-lifestyle vibe, Lugano is about more than blissing out. It’s Ticino’s largest town, Switzerland’s third most important financial centre and a

rather sweet conference destination. And the more practical beauty of lounging in Lugano is that even though it feels like you’re in some Mediterranean enclave that’s exclusive to you and Clooney, you’re actually The Swiss Pass is not far from anywhere else in simply brilliant. Valid for just about Switzerland. You can take the all modes of public train north to Zurich in a morntransportation in the ing, passing by spectacular country, from gondolas scenery en route. Or go west to trains—and even museums. There’s to Geneva or Bern for a conferno better way to get ence, passing through the Alps around in Switzerland. (make a stop in Zermatt to see swiss-pass.ch the Matterhorn; this year is the 150th anniversary of the first ascent of the iconic mountain). And trains run flawlessly—like Swiss clockwork, of course. So you can work and play with Swiss ease. — B. Sligl For more on Switzerland’s Ticino region and Lugano, go to ticino.ch/en and luganoturismo.ch/en. For more on Switzerland, go to myswitzerland.com.

January/February 2015 Just For Canadian dentists

Endodontics

Cosmetics/Aesthetics

Anesthesia

ce calendar ce when where

sponsor

contact

website

888-581-4448

sedationconsulting.com

Apr 17May 03

Seattle Washington

I.V. Sedation Training For Dentists

Conscious Sedation Consulting

Apr 24-26

Vancouver British Columbia

Inhalation And Oral Sedation In Dentistry

UBC Continuing Dental Education

877-328-7744 See Ad Page 29

dentistry.ubc. ca/cde

May 15Jun 07

Clemmons N. Carolina

I.V. Sedation Training For Dentists

Conscious Sedation Consulting

888-581-4448

sedationconsulting.com

Through 2015

Western Canada

FOCUS Dental Education Series: Part II

F.O.C.U.S.

604-922-3465

drracich.ca

Through 2015

Vancouver British Columbia

AAID Vancouver MaxiCourse

Vancouver Maxicourse

888-teeth-99

vancouvermaxicourse.com

Apr 17

Vancouver British Columbia

Incorporating Clinical Advancements In Conservative Esthetic Dentistry, Dr. Lou Graham

Vancouver & District Dental Society

604-461-4171 See Ad Page 28

vdds.com

Jan 24Feb 04 2016

Tahiti & The Society Islands

Cementation Sanity â&#x20AC;&#x201C; Eliminating Confusion & Problems With Indirect Restoration Placement

Kennedy Professional Education Seminars

877-536-6736 See Ad Page 4

kennedyseminars.com

Ongoing

Vancouver British Columbia

Course #1 Shaping, Cleaning,And Obturation Of Root Canal Systems Course #2 Re-Treatment & Other Complex Cases

Endodontics Unsponsored

ce@vancouverrootcanals.com

vancouverrootcanals.com

Interdisciplinary Dental Education Academy

650-578-9495

ideausa.net

new CE to

You Get? A Tailor-Made Course For Alumni Just For Canadian Dentists be placed

Foster City California

Mastering Your Endodontic Excellence: How Far Can

Mar 13-23

Beaches Turks And Caicos

Endodontic Solutions: Strategies For Performing Endodontic Treatment Predictably, Profitably & Painlessly

Kennedy Professional Education Seminars

877-536-6736 See Ad Page 4

kennedyseminars.com

Multiple Dates

Geneva Switzerland

Geneva Summer School, Courses TBA

University of Geneva

41-22-37971-11

unige.ch

Jan 31Feb 07

Maui Hawaii

35th Annual Hawaiian Dental Forum

Dental Seminars & Symposia, LLC

952-922-1707

dentsem.com

Dental Seminars & Symposia, LLC

952-922-1707

dentsem.com

877-737-7005

pestravel.com

Feb

For:13-14 Issue: Fax:

Feb Attn:

General Dentistry

topic

07-14

Jan 27Email: Feb 08

Jan / Feb 2015

604 - 681 - 0456

Advertising Print 35thin Annual Hawaiian Dental Forum

Kauai Hawaii

Australia & New Zealand Cruise

Professional Education At Sea / Comprehensive Dentistry Copy sentDentistry to admaterial@advertisinginprint.com Society

Feb 02-06

Maui Hawaii

Adventure And Learn, Hawaii

UBC Continuing Dental Education

877-328-7744 See Ad Page 29

dentistry.ubc. ca/cde

Feb 08-15

Eastern Caribbean Cruise

Dental Infection Control And Safety - 2015 Whatâ&#x20AC;&#x2122;s In Your Infection Control Program?

Continuing Education, Inc./University at Sea

800-422-0711

continuingeducation.net

Feb 19-21

Whistler British Columbia

Ski And Learn

UBC Continuing Dental Education

877-328-7744 See Ad Page 29

dentistry.ubc. ca/cde

DENTAL CE CRUISES

SPRING BREAK

CARIBBEAN

ALASKA

March 14 - 21, 2015 Dental Excellence

June 14 - 21, 2015 Oral Pathology

1-888-647-7327 26

Just For Canadian dentists January/February 2015

COMPANION CRUISES

FREE

GREECE TURKEY CARIBBEAN &

July 11 - 18, 2015 The Challenging Dental Practice

www.seacourses.com

September 20 - 27, 2015 Pediatric Dentistry

Canadian $ pricing

Implantology

General Dentistry

calendar

when

where

topic

sponsor

contact

website

Feb 24Mar 09

Malaysia & Myanmar Cruise

Dentistry At Sea / Dental Healthcare Delivery Emerging Healthcare Issues

Professional Education Society

877-737-7005

pestravel.com

Feb 26-28

Chicago Illinois

150th Midwinter Meeting

Chicago Dental Society

312-836-7300

cds.org

Mar 08-22

Thailand

Adventure And Learn, Thailand

UBC Continuing Dental Education

877-328-7744 See Ad Page 29

dentistry.ubc. ca/cde

Mar 14-21

Western Caribbean Cruise

Dental Excellence

Sea Courses Cruises

800-647-7327 See Ad Page 26

seacourses.com

Mar 19-21

Winnipeg Manitoba

Western Canada Dental Society Bonspiel

Western Canada Dental Society

306-359-3945

wcdentalsociety.ca

Mar 25-29

Brisbane Australia

36th Australian Dental Congress

Australian Dental Association

02-9906-4412 See Ad Page 24

adc2015.com

May 07-10

Nashville Tennessee

Music City Dental Conference

Tennessee Dental Association

615-628-0208

tenndental.org

Jun 16-28

Ireland Tour

Blarney And Guinness With VDDS

Vancouver & District Dental Society

604-461-4171 See Ad Page 28

vdds.com

Jul 12-25

Western European Cruise

Dentistry At Sea / Dental Healthcare Delivery

Professional Education Society

877-737-7005

pestravel.com

Aug 02-09

Alaskan Cruise

Topic TBA

877-536-6736

kennedyseminars.com

Through 2015

Multiple Locations

Dental Implant Continuum Seattle,WA, Chicago, IL, New York, NY, Boston, MA And Additional Cities Located In Warmer Locations!

Implant Seminars

305-944-9636 See Ad Page 30

implantseminars. com

Through 2015

Multiple Locations

Live Patient Program Miami, Florida, Santo Domingo, Dominican Republic, San JosĂŠ, Costa Rica, Rio de Janeiro, Brazil

Implant Seminars

305-944-9636 See Ad Page 30

implantseminars. com

Multiple Dates

New York New York

Comprehensive Implantology Continuum, Part 1 (6 Weekend Sessions) Jan. 10-11, Feb. 7-8, Mar. 14-15,Apr. 18-19 & May 2-3

Columbia University College of Dental Medicine

212-305-7124

dental.columbia. edu/ce

Jan 09Feb 27

Cairo Egypt

Implant Course

Arab Society for Continuous Dental Education

114140335

ascde.com

Jan 10

Edmonton Alberta

Implant Complications - Dr. Kevin Lung

Manhattan Centre For Dental Studies & Technologies Ltd.

780-428-2799 See Ad Page 9

manhattantrainingcentre.ca

Jan 16-18 Mar 06-08

Edmonton Alberta

Exciting World Of Implants Module 1

Manhattan Centre For Dental Studies & Technologies Ltd.

780-428-2799 See Ad Page 9

manhattantrainingcentre.ca

Jan 22Feb 03

Australia & New Zealand Cruise

Implants For GPs

Mindware Educational Seminars

888-574-8288

mindwareseminars.com

new CE to Kennedy Professional Education Seminars be placed

THE BUSINESS OF

DENTISTRY! BE PROFITABLE & BE PREPARED! To register visit: profitable-practice.com/news-events

This seminar is a joint presentation from noted industry leaders to discuss accounting trends, legal issues, digital technology & the market for practice sales.

January/February 2015 Just For Canadian dentists

Oral Pathology

Occlusion

Medical / Dental Issues

Implantology

ce calendar ce when where

topic

sponsor

contact

website

212-305-7124

dental.columbia. edu/ce

Feb 03-08

New York New York

Comprehensive Implantology Continuum, Part 1 (2 Weeklong Sessions)

Columbia University College of Dental Medicine

Feb 20-21

Gainesville Florida

Sinus Augmentation Techniques For Dental Implant Patients

University of Florida

352-273-8481

ce.dental.ufl.edu

Apr 15-19

San Diego California

1 Year Fellowship Program

California Implant Institute

858-496-0574 See Ad Page 16

implanteducation.net

Apr 24-26

Honolulu Hawaii

Cadaver Hands-On Program

California Implant Institute

858-496-0574 See Ad Page 16

implanteducation.net

Jun 10-12

Bern Switzerland

Master Course In GBR And Sinus Grafting Procedures

Center for Continuing Dental Education University of Bern

41-31-31243-12

ccde.ch

Jul 13-25

Cinque Terre Tuscany & Amalfi Coast

Profitable Implant Treatment; Make More Money Before You Get Out Of Bed Monday Morning Than You Do The Rest Of The Week!

Mindware Educational Seminars

888-574-8288

mindwareseminars.com

Feb 06-13 2016

Sandals Barbados

Introduction To Implants: A Comprehensive Course For The Dentist New To Implant Placement

Kennedy Professional Education Seminars

877-536-6736 See Ad Page 4

kennedyseminars.com

Through 2015

Multiple Locations

The 2014-2015 Medical-Dental-Legal Update Sun And Ski

American Educational Institute

888-725-8308

aeiseminars.com

Jun 12-21

Mediterranean Cruise

Medical And Dental Symposium At Sea

877-737-7005 See Ad Page 2

pestravel.com

Jun 13-20

Alaskan Cruise

877-737-7005 See Ad Page 2

pestravel.com

Jul 12-25

Western European Cruise

Dentistry At Sea/Dental Healthcare Delivery

Professional Education Society

877-737-7005 See Ad Page 2

pestravel.com

Oct 19-26

Rhine River Cruise

Current Medical Issues Cruise

Professional Education Society

877-737-7005 See Ad Page 2

pestravel.com

Feb 11-13

Scottsdale Arizona

Occlusion In Clinical Practice

Spear Education

866-781-0072

speareducation. com

Feb 25-26

Chicago Illinois

AES 60th Scientific Meeting - Interdisciplinary Dentistry In The 21st Century

American Equilibration Society

847-965-2888

aes-tmj.org

Feb 06-07

Orlando Florida

12th Annual Oral Pathology Symposium: Lumps, Ulcers, Striae, Treatment & Diagnosis Update

University of Florida

352-273-8481

ce.dental.ufl.edu

Feb 14-15

Maui Hawaii

CE1455: To Biopsy Or Not To Biopsy: Interactive Soft Tissue Oral Pathology For The Dental Practitioner

University of Washington

206-543-5448

uwcde.com

Jun 14-21

Alaskan Cruise

Oral Dermatology And Pathology

Continuing Education, Inc./University at Sea

800-422-0711 See Ad Page 31

continuingeducation.net

Jun 14-21

Alaskan Cruise

Oral Dermatology

Sea Courses Cruises

800-647-7327 See Ad Page 26

seacourses.com

new CE toSociety Education be placedProfessional Challenges In Medicine And Dentistry Society Professional Education

The Vancouver & District Dental Society

! !

An Unforgettable Adventure Touring Ireland! ! Contact:! Deb Siu, VIP Travel deb@viptravel.ca ! (604) 522-3020!

For Quality Continuing Education in Vancouver visit …

Just For Canadian dentists January/February 2015

“Blarney and Guinness” with VDDS

!! ! !

… with a wee bit ‘o CE included!!

June 16 - 28, 2015! Dublin, Belfast, Kilkenny, Waterford, Derry, Killarney and more!!

www.vdds.com!

Practice Management and Planning

Periodontics

Pediatric Dentistry

Orthodontics

Oral Surgery

calendar

when

where

topic

sponsor

contact

website

Feb 07-14

Playa Mujeres Mexico

Oral Pathology & Oral Medicine

Kennedy Professional Education Seminars

877-536-6736 See Ad Page 4

kennedyseminars.com

Feb 16

Vancouver British Columbia

Specialty Forum – Oral Surgery, Facilitated By Dr. John Rogers

Vancouver & District Dental Society

604-461-4171 See Ad Page 28

vdds.com

Mar 18-21

San Diego California

4-Day Live Patient Surgical Externship

California Implant Institute

858-496-0574 See Ad Page 16

implanteducation.net

Jun 24-27

San Diego California

4-Day Live Patient Surgical Externship

California Implant Institute

858-496-0574 See Ad Page 16

implanteducation.net

Nov 17Dec 12

Bern Switzerland

Watch The Experts! Surgical Procedures

Center for Continuing Dental Education University of Bern

41-31-31243-12

ccde.ch

Jan 16-17

Carlsbad California

Advanced Mechanics And Case Finishing Series: 2014-2015

Henry Schein Dental Specialties Group

760-448-8717

hsdsg.com

Feb 15-22

Caribbean Cruise

Focus On Orthodontics

Mindware Educational Seminars

888-574-8288

mindwareseminars.com

May 15-17

Tulsa Oklahoma

Robert G. Gerety Comprehensive Orthodontic Education Program

Henry Schein Dental Specialties Group

760-448-8717

hsdsg.com

Sep 20-26

Tour of Southern England

Clinical Concepts For Success In Orthodontics The Top Ten Mistakes Made In Orthodontic Clinics, How To Avoid Them & How To Fix Them

Mindware Educational Seminars

888-574-8288

mindwareseminars.com

Oct 03-17

Mediterranean Cruise

Over 100 Tips To Make Prosthodontics More Fun & Profitable

877-536-6736

kennedyseminars.com

Mar 04

New York New York

Pediatric And General Dentistry Technology Symposium

Columbia University College of Dental Medicine

212-305-7124

dental.columbia. edu/ce

May 29-30

Gainesville Florida

Pediatric Dentistry Practicum

University of Florida

352-273-8481

ce.dental.ufl.edu

Sep 20-27

Western Caribbean Cruise

Pediatric Dentistry

Sea Courses Cruises

800-647-7327 See Ad Page 26

seacourses.com

Sep 20-27

Western Caribbean Cruise

Pediatric Dentistry

Continuing Education, Inc./University at Sea

800-422-0711 See Ad Page 31

continuingeducation.net

Feb 14-15

Scottsdale Arizona

The Periodontal-Restorative Interface

Spear Education

866-781-0072

speareducation. com

Apr 10

Seattle Washington

Update In Periodontics

University of Washington

206-685-8258

washington.edu

Jan 23

Vancouver British Columbia

Dental TEAM Day… “The Challenges Of Being A Boss (Or Having One!)” And “How To Avoid Complaints” With Speakers From The College Of Dental Surgeons Of BC

Vancouver & District Dental Society

604-461-4171 See Ad Page 28

vdds.com

Jan 24

Edmonton Alberta

Marketing Your Practice

Manhattan Centre For Dental Studies & Technologies Ltd.

780-428-2799 See Ad Page 9

manhattantrainingcentre.ca

new Kennedy CE to Professional Education Seminars be placed

January/February 2015 Just For Canadian dentists

Hygienists/ Assistants

Radiology/Imaging

Practice Management, Technology and Planning

ce calendar ce when where

topic

sponsor

contact

website

Edmonton Alberta

An Introduction To Comprehensive Treatment Planning

Manhattan Centre For Dental Studies & Technologies Ltd.

780-428-2799

manhattantrainingcentre.ca

Feb 06

Mississauga Ontario

The Business Of Dentistry

ROI Corporation

905-278-4145 See Ads Pages 27 & 36

roicorp.com

Feb 06

Edmonton Alberta

Dental Economics/Leadership

Manhattan Centre For Dental Studies & Technologies Ltd.

780-428-2799 See Ad Page 9

manhattantrainingcentre.ca

Mar 14-21

Western Caribbean Cruise

Comprehensive Dentistry And The Dental Team: The Pursuit Of Excellence

Continuing Education, Inc./University at Sea

800-422-0711 See Ad Page 31

continuingeducation.net

Mar 21-22 May 30-31

Edmonton Alberta

Digital Photography, Treatment Planning And Diagnosis, Smile Design And Business Talk

Manhattan Centre For Dental Studies & Technologies Ltd.

780-428-2799

manhattantrainingcentre.ca

Apr 10

Dartmouth Nova Scotia

The Business Of Dentistry

ROI Corporation

905-278-4145 See Ads Pages 27 & 36

roicorp.com

May 01-02

Edmonton/ Calgary Alberta

The Business Of Dentistry

ROI Corporation

905-278-4145 See Ads Pages 27 & 36

roicorp.com

Jul 11-18

Greece and Turkey Cruise

Happiness, Fulfillment And Success In Todayâ&#x20AC;&#x2122;s Changing Dental Practice Environment

Continuing Education, Inc./University at Sea

800-422-0711 See Ad Page 31

continuingeducation.net

Jul 11-18

Greece and Turkey Cruise

Sea Courses Cruises

800-647-7327 See Ad Page 26

seacourses.com

Oct 11-23

Galapagos Islands & Tour of Machu Picchu

Social Media Marketing & Branding

Mindware Educational Seminars

888-574-8288

mindwareseminars.com

Sep 28Oct 05

Mediterranean Cruise

The Ultimate Opportunity To Optimize Your Practice â&#x20AC;&#x201C; Cruise Into Semi-Retirement

ROI Corporation

905-278-4145 See Ads Pages 27 & 36

roicorp.com

Jan 16

Minneapolis Minnesota

Protocols In Panoramic Radiographic Interpretation

University of Minnesota School of Dentistry

612-625-9439

umn.edu

Mar 07

Minneapolis Minnesota

Mastering Digital Full-Mouth & Panoramic Radiographic Technique: A Hands-On Program

University of Minnesota School of Dentistry

612-625-9439

umn.edu

Jul 01 2015 to Jul 01 2016

Gainesville Florida

Oral And Maxillofacial Radiology Internship

University of Florida

352-273-8481

ce.dental.ufl.edu

Ongoing

Kelowna British Columbia

Certified Dental Assistant Certificate

Okanagan College

877-755-2266

okanagan.bc.ca

Apr 03

Scottsdale Arizona

CR Dentistry Update

CR Foundation

801-226-2121

cliniciansreport. org

Jan 31 or Feb 21 or Apr 18

new CE to be placed The Challenging Dental Practice

For feedback, requests or to have your course featured email dentalce@inprintpublications.com

Just For Canadian dentists January/February 2015

For more information—Call 800-422-0711 or visit www.ContinuingEducation.NET

Continuing Education, Inc. University at Sea™

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Combine Live, Accredited Continuing Dental Education and Personal Renewal Time with Family & Friends

February 15, 2015 Boston University Goldman School of Dentistry Dental Infection Control and Safety – 2015 What’s in Your Infection Control Program? 12 CE Credits 7-Night Eastern Caribbean from Fort Lauderdale Royal Caribbean's Allure of the Seas Course Fees: Dentists $495 - Dental Staff $395 March 14, 2015 Comprehensive Dentistry and the Dental Team: The Pursuit of Excellence 14 CE Credits 7-Night Western Caribbean from Ft. Lauderdale Royal Caribbean's Oasis of the Seas Course Fees: $795 for Dentists - $550 for Dental Staff June 14, 2015 Oral Dermatology and Pathology 14 CE Credits 7-Night Alaska Round-trip from Vancouver, Canada Celebrity Cruises’ Celebrity Infinity Course Fees: $795 for Dentists - $550 for Dental Staff July 11, 2015 Happiness, Fulfillment and Success in Today’s Changing Dental Practice Environment 14 CE Hours 7-Night Greece and Turkey Athens to Istanbul Celebrity Cruises’ Celebrity Equinox Course Fees: $795 for Dentists - $550 for Dental Staff August 15, 2015 Boston University Goldman School of Dentistry Oral Surgery for the General Dentist: A Review Course Contact Hours: TBA 7-Night Alaska Round-trip from Seattle, Washington Holland America's ms Westerdam Course Fees: TBA

September 20, 2015 Pediatric Dentistry 14 CE Hours 7-Night Western Caribbean from Ft. Lauderdale Royal Caribbean's Independence of the Seas Course Fees: $795 for Dentists - $550 for Dental Staff October 3, 2015 Boston University Goldman School of Dentistry Medical Updates for the Dental Practitioner Contact Hours: TBA 7-Night Canada and New England Boston to Quebec City, Holland America's ms Veendam Course Fees: TBA November 7, 2015 Comprehensive Dentistry and the Dental Team: The Pursuit of Excellence 14 CE Credits 7-Night Hawaiian Islands Roundtrip from Honolulu Norwegian Cruise Line's Pride of America Course Fees: $795 for Dentists - $550 for Dental Staff

All Activities are either AGD or ADA Approved For specific Continuing Education Program approval please visit www.ContinuingEducation.NET Ask about our Guest Travels Free Program

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January/February 2015 Just For Canadian dentists 31 Florida Seller of Travel Reg. #14337

practice management Timothy brown “Everyone’s First Choice for Rewards”

Canadian Owned & Operated since 1981

Our best sellers: Oralabs’ Scope Outlast Mini Brush 60@ $54.99

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Timothy A. Brown specializes in dental practice appraisals, brokerage, consulting, locum placements, associateships and practice financing across Canada. You can reach Timothy at timothy@roicorp.com.

practice rules

Why patient retention is better than expected

hen thinking of selling their practice, dentists often believe that their patients won’t stay with the new dentist. The buyer also thinks that he or she’ll lose a large percentage of the existing patients. Neither is right. My work as a broker for dental practice sales across Canada and has given me insight on this—as well as more than 40 years of data on file. Working with both sellers and buyers, my firm listens when dentists voice these predictions. Of course, patient retention and how it impacts a dental practice after the closing date is a legitimate concern—for both selling dentists who don’t want the practice to fail and buying dentists who don’t want any financial loss. But this anxiety is misspent. And I have five good reasons why. 1. The first and most powerful is the dentist. Patients forma bond with their dentist and trust himor her. It’s this trust that makes patients loyal to the practice even if a dentist leaves. Simply put, patients follow their dentist’s advice. If that dentist sends out a letter of introduction that encourages patients to see the new dentist, they’re likely to trust that recommendation. 2. Another reason that patients go to a particular practice is the staff. Relationships are formed with the receptionists, assistants and hygienists. With all due respect to my own dentist, if she were to sell her practice, I would continue to go there in part for the friendships I’ve made with the staff. I know people’s names when they call to remind me of my appointment and they know where and when to reach me for appointment reminders—and I enjoy catchingup with themeach time I visit. 3. I also go to the practice for its location. My home and office are nearby, so I’d stay with the practice for its convenient location alone. I’malso familiar with the parking, décor and equipment. And I’mnot alone—it’s well documented that patients do not like a foreign environment when it comes to dental offices. 4. Another reason I continue to go to the same practice is its policies. I know exactly what to expect in terms of fees, payment formats and what my obligations are if I must cancel or change an appointment. Like me, most patients like the comfort of knowingsuch policies before attendingto a dental office. 5. Maybe the least compellingbut undeniable reason for stickingwith the same practice is that I’ma creature of habit and don’t like change. People may change dentists

Just For Canadian dentists January/February 2015

once or twice in their lifetime—but they won’t make that switch unless it’s absolutely necessary. Changing dentists is an unwelcome experience that involves filling out medical forms, dealingwith new faces and tryingto find a convenient office. If these five reasons keep patients coming back to a dental office and only one of them changes—the dentist, for example—then four out of the five main reasons remain. And that’s why the majority of patients return when the previous dentist retires. Even in the event of sudden death or disability, patient retention is very high. In fact, a sudden tragedy causes many patients to remain even more loyal as they empathize with the staff and dentist’s family. If a patient returns again and again for treatment to a particular dental practice, why wouldn’t they continue to do so if “their” dentist is no longer there? We’ve documented patient retention in hundreds of transactions, and in surveys completed by purchasers 85% – 95% of patients stay postsale. Some buyers even report 100% patient retention. Of course, there are exceptions. Patient loss occurs when the new owner makes too many changes too quickly, inadvertently frightening patients away. Patients don’t appreciate drastic alterations of “their” dental office—after all, they’ve been at this practice longer than the new dentist. Another somewhat surprising survey finding: the previous owner does not even need to overlap with the new one. Buyers who asked the former owner to stay on to ensure patient retention say afterwards that this transition period is highly overrated. Rather, the new owners were ready, willing and able to handle the practice on their own much sooner than they expected. So, in the large majority of transactions we broker, the original owner now leaves immediately upon closing. There are no conflicting issues for staff and patients. The only transition necessary is a thoughtful letter of introduction and retirement party or farewell reception along with some other minor planning. Seems sometimes a clean break is the best exit strategy.

travel at home

charm on the farm + slopes by the saint Lawrence river in

charlevoix

snow + ice, skiing + spa-ing farm-to-fork fare + contemporary chic in a winter wonderland just east of QuĂŠbec City story + photography by barb sligl

January/February 2015 Just For Canadian dentists

travel at home barely visible from my perch within this therrolling hills and postcard-pretty valleys are mal cocoon. The fields and river seem to be part of a rich World Biosphere Reserve that’s one, a vast and roiling sea of wind-sculpted like a massive bowl holding all this natural waves of snow. beauty. And, in fact, this biosphere bowl is an I’m here to decompress after some revelry ancient crater from a meteor crash some 350 at the winter party of Carnaval de Québec million years ago. Today, descending into this (see page 5). And while there’s plenty going bowl on a winding road, I get glimpses of the on a short walk away in the village of Baiemighty St. Lawrence River around each bend Saint-Paul, long an artists’ hub, it’s also an and rise, with the odd fishing hut punctuating escape to rural simplicity…without sacrificing its icy shores. urban panache. This is quintessential rural Québec. It’s the same mix La Ferme manages to Trees alternate with church steeples (after pull together seamlessly—historic and all, Charlevoix was named for New modern, rustic and refined, rural France’s first historian, Jesuit and urban, tradition and innovapriest François-Xavier de tion. It’s also a sign of the quiCharlevoix) and every vilif you go etly charming Charlevoix lage seems the epitome For more on the Charlevoix region. Set in the heart of region: tourisme-charlevoix.com/ of quaint. Downriver the Canadian Shield, its en. Make Baie-Saint-Paul your base is La Malbaie, once and stay at La Ferme {lemassif.com/en/ a playground of hotel} and ski Le Massif {lemassif.com/ the rich—Canada’s en/mountain}. And take the train: lemasoriginal vacation sif.com/en/train. To discover more spot, where Scottish about the province, from Carnaval in landowners hosted Québec City to Charlevoix, go to bonjourquebec.com. visitors at manors in the late 18th century. La BaieSaint-Paul has lured painters (Saint-Jean-Baptiste street is lined with galleries and sculptures of artists who’ve come here), poets, writers, musicians, thinkers (US President William Howard Taft built the “summer White House” in La Malbaie) and performers like Daniel Gauthier, co-founder of Cirque du Soleil, which had its beginnings here. Gauthier is now the owner of La Ferme and at the forefront of the movement to revitalize the region. La Ferme was once, as its name suggests, the farm that belonged to the Little Franciscans of Mary—and faithfully stands on virtually the same footprint as what was once Canada’s largest group of free-standing wooden farm structures. Hôtel La Ferme is modelled on those bygone structures (lost in a fire): La Basse-cour (the barnyard), La Bergerie (the sheepfold), Le Moulin (the mill), Le Clos (the cloister)… It’s a serious nod to the past, and yet there’s nothing fusty in the new interpretation. My room is spare yet sleek, previous page The otherworldly view of Charlevoix’s snowscape and a wintery echoing history with a bucolic photograph St. Lawrence from Le Massif train. this page, clockwise from above Pizza aux of cows grazing on these very grounds. pommes avec fromage Migneron et lardons, paired with local brew, Dominun Agricultural artifacts and old photos are Vobiscum blanche. > One of the region’s signature cheeses, brie-style Le Fleurmier, from Laiterie Charlevoix, just outside Baie-Saint-Paul. > La Ferme’s modern take found throughout the hotel—there’s even a on traditional farm architecture includes big red barn-like doors that reference the striking diorama of the original farm. And a site’s agricultural history. opposite page, clockwise from top Steaming thermal pool big red barn door slides open onto the hotel’s at Le Spa du Verger. > Boarding the train at Le Massif Mountain base station after courtyard. Gauthier describes La Ferme as a day on the slopes. Next stop: après-ski at La Ferme. > A room at La Ferme, the “anti-resort” and has made it as much a showcasing sleek, modern design while also channeling the hotel’s farm history part of the local community as when it was with an old photo of cows grazing on this very site. > The gondola at Le Massif de an actual farm, incorporating sustainable Charlevoix Mountain, rising high above ice floes of the St. Lawrence River. > Ski hill initiatives (geothermal energy, rainwater) and with a view: the wide expanse of the mighty St. Lawrence is seen from every run. > using local suppliers and produce. Farm chic at La Ferme; old-school tractor seats add colour to the hotel’s courtyard. Agriculture is still important and farm> Breakfast at Restaurant Le Bercail at La Ferme, with sirop d’érable, bien sûr! to-fork fare is simply part of the everyday t’s cold. So cold my breath comes out in an almost-opaque haze. Or is that the steam coming off the thermal pool I’m lounging in? I’m soaking up the hot waters outside in February, submerged up to my chin yet wearing a toque, and watching the fuschia hues of the twilight sky dissipate over the mountainous ridge that hems the snowwhipped fields surrounding me. I’m at Spa du Verger at La Ferme in Charlevoix, Québec, and I don’t mind the cold one bit. I can’t quite imagine this landscape having the same effect at any other time of year. The stark beauty and intense silence—just an hour east of Québec City—is almost overwhelming. The fields of what was once a working farm for the Little Franciscans of Mary stretch far to the edge of the St. Lawrence,

Just For Canadian dentists January/February 2015

travel at home

January/February 2015 Just For Canadian dentists

travel at home here. I visit Laiterie Charlevoix to check out the local cheesemaker’s Le Fleurmier and Hercule cheeses, and the semi-firm, washed-rind 1608 made from the milk of Canadienne cows. Brought here from France in, yes, 1608, those first cows were bred into a hardy distinctive

Train tracks lead through snowy fields near La Ferme station at twilight.

above

bovine that doesn’t exist anywhere else. Sadly, there are only some 500 Canadiennes left. I sample the cheeses in a bistro in BaieSaint-Paul (along with crêpes and artisanal Pedneault cider made on L’Isle-aux-Coudres, just offshore in the St. Lawrence), as well as at La Ferme’s Les Labours restaurant, before

local lake trout from Pisciculture Charlevoix and pudding chômeur (“poor man’s pudding,” which tastes anything but). At La Ferme’s other restaurant, Le Bercail, I have the woodoven pizza aux pommes avec fromage Migneron (another local cheese) et lardons—paired with local microbrew Dominun Vobiscum blanche—a lunch I could eat everyday, but that’s particularly pleasurable with windowside seats as a skater makes her noontime rounds on the hotel’s courtyard ice rink. I listen to the rhythmic swish, swish as I munch and gulp. I get in on the snowsport action the next day, fortifying prior with a stack of pancakes avec sirop d’érable, mais bien sûr! I take the train—another element of Gauthier’s Le Massif trifecta, alongside the hotel and ski hill—right from La Ferme. The 40-minute ride glides through snow-crusted fields, past surreal ice formations on the St. Lawrence and the village of Petite-Rivière-Saint-François, before depositing the bundled-up ski set at the base station of Le Massif de Charlevoix Mountain. We waddle out onto the pristine mountainside— no cars in sight with this new take on ski-in, ski-out—to ride the gondola to the Summit Chalet and top of the ski runs. And topside the views don’t stop. Ice chunks choke the St. Lawrence and flow by far below—as seen from the highest vertical

east of the Canadian Rockies. From easy run L’Ancienne to double-black-diamond Le Charlevoix, I have 52 trails and glades over more than 300 acres at my disposal. I don’t get anywhere near through a third of them, but if that wasn’t enough, I could hike up neighbouring Mont-Liguori for another 99 acres of off-piste skiing (I’ll save that for the guided backcountry cat-ski packages that are starting this year). There’s even a European-style 7.5-km sledding run. Instead, I opt for an après-ski pint at Le Coteilleux Pub before taking the longest and easiest route (some 5 km) down to catch the last train back to La Ferme. The train ride back is even more breathtaking, if possible. Those surreal ice formations are now tinged with the same fuschia hues I looked upon the night before from the outdoor pool. By the time I get back to La Ferme, the light has faded to an inky blue and the stars are out. I disembark and watch the train leave the station to dock on the other side of Baie-Saint-Paul for the night. Its lights illuminate the sea of snow and become a sort of beacon in the quiet, still dark. I follow the train tracks for a while until I feel I’m at the edge of these roiling waves of white. And I let Charlevoix’s winter embrace envelope me.

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diversion

sudoku Solve puzzle #2 for a chance to win a $50 VISA gift card!

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sudoku 2 harder solution in next issue

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$50 Visa Gift Card winner: Dr. Maud McEvoy from Shad Bay, NS

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1. Entry form must be accompanied with solved puzzle. Only correctly solved puzzles entered into random draw. 2. Send puzzle + entry form to Just For Canadian Dentists, 200 â&#x20AC;&#x201C; 896 Cambie St., Vancouver, BC, V6B 2P6 or fax 604-681-0456. Entries must be received by February 9, 2015. 3. Prize: $50 VISA Gift Card. 4. Contest can be changed and/or cancelled without prior notice. 5. All entries become property of In Print Publications. 6. Employees of In Print Publications and its affliates are not eligible to participate.

January/February 2015 Just For Canadian dentists

dr. Jack Lipkin almost went into accounting before deciding on dentistry…and he’s never looked back. Today, he leads CE tours across the globe, melding learning and travel, whether in India (his most recent trip), Galapagos or Tahiti (his next tours with Kennedy Professional Education Seminars in 2015). Wherever he is, he’s sure to be sampling the cuisine, from his best meal ever at The Fat Duck in England to his most memorable at Noma in Denmark (heralded as the best restaurant in the world). If he wasn’t a dentist, he’d be a chef (he’s long forgotten about being an accountant!). My name: Jack Neil Raymond Lipkin

My last trip: India, October 2014

tribesman from Paraty Brazil

I live, practise and operate Kennedy Seminars in: Winnipeg, Manitoba

The most exotic place I’ve travelled: Botswana

Best meal anywhere: The Fat Duck in Bray, England

My training: BSc, D.M.D. Cert in Prosthodontics

The best souvenir I’ve brought back from a trip: A painted mask of a

Most memorable restaurant: Noma in Copenhagen

Why I was drawn to dentistry: I was going to become an accountant, but changed my mind at the 11th hour and am thrilled that I did

work/play!

Dr. Lipkin cofounded Kennedy Professional Educational Seminars, which combines engaging CE and holiday destinations. Next trips: Vietnam, Mexico, Turks & Caicos, Galapagos, Tahiti, Barbados, a French river cruise. Go to kennedyseminars.com for more info.

A “wow” hotel/resort I’d happily stay at again: Oberoi, Gurgaon, New Delhi

Last purchase: Marble bowl from Jaipur, India

A favourite place that I keep returning to: New York City

Most-frequented store: Canadian Tire

Can’t believe I’ve never been to: Churchill, Manitoba Don’t need to go to: The north pole If I could travel to any time, I’d go to: Mid-18th-century Europe My dream vacation: Hawaii My jet-lag cure: None—I just eat, drink and enjoy the flight I always travel with: My fabulous wife, Debbie Favourite city: London, England Favourite book: The Luneburg Variation by Paolo Maurensig Favourite film: Witness for the Prosecution Must-see TV show: Homeland

Dr. Jack Lipkin with his wife Debbie in front of the Taj Mahal on a recent Kennedy Seminars CE tour. middle Varanasi on the Ganges, one of the stops on Dr. Lipkin’s last trip. bottom Scenes in India, snapped by Dr. Lipkin.

top

Favourite band/album/song: The Beatles My first job: At age 13, making flavoured syrups for Bell Bottling, a soft drink company Gadget or gear I could not do without: My gym bag I’d describe my home as: Contemporary– modern My car: 2007, Volvo, C70

Just For Canadian dentists January/February 2015

Last splurge: Vacation in Maldives

I have too many: Shirts My fridge is always stocked with: Condiments of all types My guilty pleasure is: Pizza My go-to exercise: Weight training Favourite spectator sport: Hockey Celebrity crush: The late Julia Child I’d want this with me if stranded on a desert island: Toothbrush My secret to relaxing and relieving tension: Relaxing in my hot tub A talent I wish I had: To be able to sing A big challenge I’ve faced: Growing up with chronic illness in my immediate family One thing I’d change about myself: Finding better life, work and play balance in my life The word that best describes me: Disciplined I’m inspired by: My daughters My motto: Your reach should be beyond your grasp A cause close to my heart: Human rights Something I haven’t done yet that’s on my must-do list: Hike in the Rockies If I wasn’t a dentist, I’d be: A chef

photos courtesy of Dr. Lipkin

s m a l l ta l k

dentists share their picks, plans + pleasures

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Participants may work at their own pace to go through the course material. Each week there will be a 2-hour online instructor led session through “Go to Training”. The participant will have an opportunity to interact or contact the instructor when needed. Course material will be sent by courier to each person and include a USB key that contains all documents and forms that are discussed during the courses.

BECOME A DENTAL RECEPTIONIST 16 ONLINE SESSIONS This 16-week program will take employees who do not have a dental background and teach them all of the basics of working on the front line of busy dental offices. Each lesson is followed by a learning evaluation to build your confidence every step of the way. Tuition includes the corresponding text “Dental Office Administration”. • • • • • •

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Roles and Responsibilities of a Treatment Coordinator Tools and Job Aids, Treatment Planning Sheets, Coding and Sequencing of Appointment Understanding the Psychology of Patient Motivation and Your Communication Style Effective Case Presentations — Make Effective Financial Arrangements Close the Sale with Confirmed Appointments and A Financial Commitment

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BECOME A DENTAL PRACTICE MANAGER 12 ONLINE SESSIONS This program has been designed to assist Dentists and Dental Practice Managers to achieve standards of operational effectiveness and professional excellence through understanding the principles of practical business management. Upon completion of this course, the participant will be able to display competency in business matters that affects his/her overall professional success. Business Managers will acquire the necessary practical skills to help them to improve practice growth and proﬁtability with conﬁdence. • Marketing and Advertising in Dentistry — Principles of Customer Service in Dentistry • Human Resources Management — Hiring for Success & Keeping the Good Ones • Business Office Effectiveness — Essentials for Practice Management

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TUITION : $2,065.00 (Fees include Taxes, Shipping & Handling) To register for any of the above courses, please visit www.DentalOfficeConsulting.com and download a registration form or call 905-336-7624.

SANDIE BAILLARGEON COURSE DIRECTOR Sandie Baillargeon is a leading authority on how to increase the effectiveness of medical and dental business systems. Ms. Baillargeon is author of two text books, Dental Office Administration and The Canadian Dental Office Administrator, published by Nelson Canada. Sandie is the owner and operator of Medical and Dental Consulting Services, which specializes in dental business planning, staff development, consulting and continuing education seminars. Dental Office Consulting Services is an approved PACE Program Provider FAGD/MAGD Credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement 1/1/2011 to 12/31/2014. Provider ID#309115.

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