FirstService Residential New Management for Tahoe Keys

By Shane Gillaspie, Executive Vice President

On February 1st, 2023, FirstService Residential was excited to officially begin professional management services for the Tahoe Keys Owners Association (TKPOA)! Our company takes great pride in and appreciates the opportunity we have been given to serve you, your neighbors, and your Board of Directors.

FirstService Residential is a professional community management company supporting more than 8,500 communities across the US and Canada. Along with this sizable footprint come economies of scale, enhanced tools, resources, experience, and expertise. The TKPOA will have full benefits and support of this infrastructure through a direct connection to our local Northern CA team. With each community we manage, it is important to recognize what sets them apart and truly invest in the community and the people who call it home. We spend time learning your history and processes, what works well and what might benefit from improvement.

A large, multifaceted association, unique to the region, the TKPOA is no exception. With the community’s worldrenowned location and prestige as well as the incredible people who live and work here, we are honored to have been entrusted with your community’s management. We continue to be impressed by the incredible knowledge and care from your Board of Directors, committee members, residents, and your dedicated onsite team of associates. Collectively, we have found those to be the most significant assets to any community, and the Tahoe Keys remains well-positioned with them as the heart and soul of yours. As we continue the management transition, we will take the utmost care to ensure these initial experiences remain positive and valuable.

We know you have high expectations, and we are excited to exceed them. Many projects are in development or underway, there are financial reporting deliverables due, and an ongoing transition from the current tools and programs to the FirstService systems.

We are also looking to fill certain critical roles, including the General Manager and Facility Director positions. In partnership with your Board of Directors, we are conducting interviews for the General Manager position, which we aim to have filled by the end of February. Your interim GM, Mark Madison, will continue through March 17, 2023. We are incredibly grateful to Mark for being a great partner to my team and me as we familiarize ourselves with the day-to-day business of running the community.

What happens now? Each resident will receive a Welcome Letter from FirstService Residential. This letter contains information on how to pay your assessments and register for the Resident Connect Portal. Once registered, you will be able to view account balances, submit maintenance requests, and update your communication preferences. Our training team has been working onsite with the Tahoe Keys associates to familiarize them with our tools and processes to better assist you.

If you weren’t able to attend our welcome event on February 9th, we will hold additional events in February and March, both in-person and virtually, to introduce our team and provide step-by-step instructions on how to use the Resident Connect portal and pay your assessments.

We are eager to continue our journey with you to deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in the Tahoe Keys! We appreciate your trust and thank you for a wonderful beginning to our relationship.