IT Change Agent Program Workforce Readiness
Primary Objectives Educate select IT employees/ managers on change management tools, processes, and methodology. Enable change agents to apply the knowledge/ skills in their current and future roles.
Change Agent Competencies Candidates were identified as based on the following criteria: – – – – – – –
Passion around involvement/ engagement Relevance to your “day job” Organizational credibility/ business influence Excellent communication skills Knowledge of our business Comfort level dealing with ambiguity and flexibility. Interest/ desire to learn about the “people side” of change – Ability to incorporate change work into your current role
Roles/ Responsibilities • Advocate for involving the Workforce Readiness Change team on projects that require people to work differently, and need stakeholder “buy in” to be successful. • Incorporate change management principles into your work (focus on increasing acceptance). • Utilize the tools in your current role, seeking guidance from Workforce Readiness change team as needed.
Development Curriculum • Change Agent Kickoff: 1 hour • Change Agent Orientation: 1.5 days • Monthly Change Agent Touchbase: 1 hour monthly
Change Agent Resources IT Leading Change Toolkit created to expand on AEP Human Resources Leading Change guide, and provide additional tools/ resources for work on IT projects. The Workforce Readiness team created an online IT Change Agent Toolkit. The toolkit includes links to organizational change templates and resources. IT Change Agents Community Page was also created to facilitate discussion and collaboration amongst IT Change Agents. The Workforce Readiness change team maintains this page, and encourages participation.
2011 Change Agents • • • • • • • • •
Andrea Gaur, Information Risk Services Bridgett Frank, Customer Support Services Les McCoy, IT Service Desk Lincoln Hacker, Infrastructure Operations Sandy Mason, PMO Greg Dartt, PMO Julie Slone, Business Applications Kristen Thacker, Business Applications Tara Francis, Enterprise Technology
Change Agent Survey Results
Survey Results, Continued
Survey Results, Continued
Feedback from Change Agents
Feedback, Continued
Change Agent Program Workforce Readiness