Objective Building Operational Excellence focused Culture at Idea
Targets 1.
Simplify processes
2.
Enhance customer experience
3.
Reduce cost and enhance revenue
Pilots for TQM -
Domain based projects can be taken
Building foundation for TQM by focusing on -
Improvement projects
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Governance
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Process
-
Assurance
-
People
-
Measurement
Note: Kaizen Institute is focused on offering Leadership training, training to project teams and hand holding for implementation
What was done at one of the largest telecom operator? Business 1. 4 domains 2. 77 processes, 209 solutions 3. Rs 150+ Cr benefit People 1. 1230 employees trained 2. 200+ stakeholder got engaged 3. Communication improved within organization