Step 3 - Train Staff & Educate Patients

Step 3 - Train Your Staff & Educate Patients

9 out of 10 patients want to know their payment responsibility upfront.

The ability of a practice to successfully train staff on the financial health of the practice has a positive impact on the revenue stream.

To overcome the challenges with patient collections, it is important for the biller and office manager to review the current account receivable trends in your practice identify the collection opportunities in the practice. Chiropractic billing software not only streamlines the billing process but also helps your staff to generate A/R, payment, and patient balance reports for a better understanding of the current financial health of the practice.

The front-desk staff needs to have the knowledge and skills to collect accurate patient demographic and insurance information. Trained staff will know how to communicate the financial responsibility of the patient based on the services rendered while maintaining positive patient relationships.

When your staff tells your patients exactly how much they will owe for their care prior to treatment, this will remove uncertainty and increase the chances of collecting patient balance at the time of service.

When your staff has verified the accuracy of a patient’s insurance information, it is better to let the patient know what they’re expected to pay after the treatment. This will help you avoid any unhappy surprises.