Conclusion

Providers looking to come out as champions in the healthcare industry need to shift their focus toward patient engagement technologies, while creating seamless digital experience for patients.

Online Scheduling

Practices must offer: An online booking portal At-home intake forms

Appointment Technologies

Patients want practices to: Reduce wait times Provide digital check-in

Feedback Automation

Post-appointment feedback process automation: Send text for feedback Automate review process

Online Reputation

Online reputation matters for both practices and patients: Patients read reviews More reviews, more patients

As patient preferences are changing, providers must adapt and consider using patient engagement technologies to stay ahead of the digital shift.