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Sustainability: We celebrated Sustainability Month in a great way at Karisma

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We celebrated Sustainability Month in a great way at Karisma

Every year, in October, Karisma focuses their efforts on promoting a responsible lifestyle, whether in our hotels, with our families and friends, or in the communities. This is “October, Sustainability Month”, a month-long dedication to Sustainability, through motivational speakers, educational courses and networking under the responsible sustainability umbrella. In 2019 the theme was directed toward The United Nations’ Objectives for Sustainable Development (OSD), to end poverty, protect ecosystems and build inclusive and strong communal societies, and that are fundamental in our Sustainability Policy.

In this 2019 edition 3,499 employees and 1,589 beneficiaries were involved (community, alliances and employee families). Impressively, 6,561 hours were dedicated to this project, taking into account all the related activities.

ENVIRONMENTAL CALENDAR JANUARY-MARCH 2020

January 25 January 26 January 28 February 2 February 4 February 11 February 14

CO2

Karisma is committed to the elimination of Single-Use plastics in all hotels by 2021

In accordance with our sustainability philosophy, we have developed a Plan for the Elimination of Single-Use Plastics, the goal of which is to eliminate these entirely at all our locations around the globe by 2021, and to achieve this, we began substituting plastic drinking straws in 2018 with biodegradable ones (for ‘frozen’ drinks only). Continuing our efforts to reach these goals, in 2019 we then moved to substitute a plastic product that has generated more volume than all others, in our hotels, with more eco-friendly options: In September, on Mexican Independence Day, all of our hotels substituted plastic drinking water bottles with returnable glass ones, and now, in January 2020, we installed refillable dispensers in all rooms to replace the single use toiletries. In taking these two actions, we are able to avoid the production of 50 tons of residual plastics per hotel. We save over 1.8 million liters of water and will avoid the emissions of over 120 tons of Carbon Dioxide.

Alliances that Karisma has forged and renewed during 2019

March 3 March 5 March 8 March 21 March 22 March 28

NICKELODEON™ HOTELS & RESORTS RIVIERA MAYA

AWARDS

The construction of Nickelodeon™ and the Water Park in Riviera Maya is in full swing. 4 Theme Suites, 276 Guest Rooms, 7 restaurants and 4 bars will all be operational in 2020.

MARGARITAVILLE® ISLAND RESERVE RIVIERA MAYA, BY KARISMA

Inspired by Jimmy Buffet’s music and lifestyle, Margaritaville® Island Reserve Riviera Maya, by Karisma will open its doors in the 4th quarter of 2020, with 355 rooms, 5 restaurants, 4 bars and 2 gourmet corners.

MARGARITAVILLE® ISLAND RESERVE RIVIERA CANCÚN, BY KARISMA

Azul Beach Resort Riviera Maya will be transformed into our first resort formed by our alliance with Margaritaville®, called the Margaritaville® Island Reserve Riviera Cancún, by Karisma. The conversion began late last September.

MARGARITAVILLE® ISLAND RESERVE CAP CANA, BY KARISMA

Late last November a ground-breaking ceremony was held for the construction of the Margaritaville® Island Reserve, by Karisma in Cap Cana. It is an all-inclusive property introducing this renowned resort brand to Dominican Republic, expanding Karisma’s presence in the region.

4 DIAMONDS FOR EL DORADO Thanks to the fulfillment of the hygiene and design requirements that the AAA (American Automobile Association) established, the following properties in our portfolio were awarded 4 Diamond recertification: · El Dorado Maroma a SPA Resort, by Karisma · El Dorado Royale a SPA Resort, by Karisma · El Dorado Casitas Royale a SPA Resort, by Karisma · El Dorado Seaside Suites a SPA Resort, by Karisma · Generations Riviera Maya, by Karisma

QUALITY ASSURANCE AWARD Thanks to our characteristic exceptional service, Delta Vacations granted various of our properties the Quality Assurance Award.

El Dorado Casitas Royale a Spa Resort, by Karisma El Dorado Maroma a Spa Resort, by Karisma El Dorado Royale a Spa Resort, by Karisma Generations Riviera Maya, by Karisma Nickelodeon™ Hotels & Resorts Punta Cana.

This award is only granted when the property has a 99% satisfaction rating from their guests!

SAFEHOTELS FOR ABH, AND SOON IRRC Safehotels, a leading international company that certifies properties in Hotel Security and Protection, granted the Global Security Hotelier Standard to Azul Beach Resort Riviera Maya. This resort will be renamed Margaritaville® Island Reserve Riviera Cancún, by Karisma, once it begins operations.

We are the first Riviera Maya hotel to achieve this Certification. The goal is to have all of our hotels in the region to be certified during 2020.

LE CHIQUE ACKNOWLEDGEMENTS Our award-winning restaurant Le Chique, located in Azul Beach Riviera Cancún by Karisma was recognized as the Best Hotel Restaurant by Food and Travel Awards 2019.

Further, the restaurant ranked #32 in the Latin America’s Best Restaurants 2019.

GREENHOUSE RECERTIFIED Our El Dorado Royale Greenhouse received recertification by the Rainforest Alliance for the 2019-2020 period.

BRONZE FOR TUI SENSATORI PUNTA CANA Our property in Dominican Republic, TUI Sensatory Resort Punta Cana received from TUI the Bronze Award 2019 in the Spa Installations and Services category based on Guest Satisfaction surveys. It is worth noting that, thanks to this acknowledgement, our Spa in Dominican Republic is now in third place in the world in this category.

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