Introduction To Six R’s in Pega
Six R’s In Pega
Many Process Commander applications provide business process management and automation through six functional capabilities, informally known as the Six R’s: Following are the Six R’s In Pega:
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Receiving— Accepting and capturing the essential data describing work from multiple sources in multiple media and formats, from keyboards, scanners, and external systems.
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Routing — Using characteristics of the work and knowledge about the workforce to make intelligent matches and assignments.
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Reporting — Providing real-time visibility of work in progress, work completed, productivity, bottlenecks, and quality.
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Responding — Communicating status, requests for information, and progress to the work originator and to other people involved in the work, by email, fax, written mail, and other means.
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Researching — Accessing external systems and databases through connectors to support analysis and decisionmaking.
Resolving — Through automated processing and automated support of users, completing the work and updating downstream systems promptly.
Use the Application Inventory landing page (> Application > Inventory) to see a graphical overview of the rules in your application, organized by 6R groups.
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