PO BOX 895 C O N WAY N H 0 3 818 6 0 3 - 6 6 2 - 5 9 0 3 • L U N D B L A D FA M I LY @ YA H O O . C O M
K AT E LY N P L U N D B L A D OBJECTIVE To obtain a consistent and rewarding career utilizing my educational background and exceptional customer service skills to benefit your organization.
PROFESSIONAL SKILLS ~ Microsoft Office ~ Filing/Editing ~ Accounting ~ Microsoft Windows ~ Management Skills ~ Business Math ~ Navigator ~ Office Procedures ~ Teller Premier 8 ~ Customer Service Skills ~ Telephone Etiquette ~ QuickBooks Accounting Software
E D U C AT I O N Bachelor’s of Science Business Management Florida Gulf Coast University Completion Date: 05/2008 G.P.A. 2.9
E MP LOY M E N T S KI LLS ~ Developed ability to work in a fast-paced atmosphere ~ Maintained excellent customer relations and developed customer rapport ~ Diplomatically resolved customers complaints/problems on as-needed basis ~ Reconciled bank statements monthly without mistake ~ Developed organizational skills and implemented procedures proficiently ~ Maintained all record-keeping procedures without error ~ Completed daily tasks given by manager promptly and efficiently ~ Obeyed regulations and enforced them to protect my customers ~ Effectively developed customer service skills and consistently exceeded monthly goals ~ Worked independently using a variety of specialized computer software ~ Organized and maintained customer information database ~ Handled all payroll responsibilities through QuickBooks ~ Maintained A/P and A/R on a weekly basis
E MP LOY M E N T HI STO RY Bank Ser vice Representative Bank of New Hampshire, Conway NH 09/2011 – Present Secretar y/Bookkeeper Richard L. Heath and Son’s Inc. 04/2013 - Present Cer tification Specialist/Administrative Assistant Northern Human Services, Redstone NH 12/2008 – 02/2011
COMMUNIT Y INVOLVEMENT 4 th to 6 th Grade Sof tball Coach – North Conway Community Center Special Olympics – Arctic Wolves, Mount Washington Valley Team
Halloween Town – Purity Springs Resort, Madison NH