DESIGN
RESEARCH Kristina Danielyan
10-week module course on design research
Wallet App Research to prelude the development of a digital wallet
Case Study Research for the Development of a Digital Wallet 10-Week Educational Course with Lextant
Interviews The research process revolved around first-person, in-depth interviews that were based off moderation techniques that emphesize neutrality and effective probing.
Planning Lextant’s approach to planning focuses on ideal user experiences, which can be broken down to the basic components of: emotions, benefits, features and attributes. In this project, we narrowed down our research to focus on benefits and features, leading to an ideal solution.
know from past concept evaluations that a major barrier to using a digital wallet app is a reluctance to depart from tangible items. Based on past concept evaluations, you know that you need to talk to people who typically carry some consistent set of items with them. You have about 3 months before product development must begin. Put together a research plan using the planning sheet, then work backwards from your deadlines to help you figure out your timeline.
Methodology
RESEARCH GOALS:
(Fill in the central goal(s) or main purpose of the study, please refer to page 68 for a definition of research goals)
What do we need to do to our app to increase the amount of people using it? Find out what people want rather than convince them to buy your product.
DRAFT RESEARCH KEY QUESTIONS:
(Fill in questions the research must answer in order for the project to be considered a success, please refer to page 68 for a definition of research questions)
- Aside from financial transactions, what is your most common use for your wallet? - What current features of your wallet would you RATHER have in digital form? - What feature of your wallet CAN'T be in digital form? - Are there items in your wallet you wish were digital? - What features would you like to have that aren't possible in a material wallet?
FINAL RESEARCH KEY QUESTIONS:
(Please wait to fill out —we’ll discuss the draft research key questions as a group, then decide on final research key questions.)
- Do people want a completely digital wallet? Can the app be a backup? - What is the wallet used for? - What pain points currently exist with typical wallets? WORKSHEET DESIGN RESEARCH PLANNING - How do consumers feel about replacing tangible items with a digital format? PROJECT: Digital Walet - What hesitations do users have about going digital? - What would a user's ideal wallet be like?
METHODOLOGY
46
WHY?
WHO?
HOW?
WHAT?
WHERE
need ideas
individual
talk
evaluate
in context
have ideas
group
observe
generate
artificial
purchase
details...
use
People tend to take
The use of a wallet
There is currently no
The use of the wallet
evolve
everyday objects for
is fairly repetitive.
prototype work with.
isn't heavily rooted in
revolutionize
granted. Group
details...
discussion can help
Feature ideas, who would buy it
the subjects spark
Moving from physical to digital
ideas in one another.
FIELDING
details...
details...
Watching 50 people Rather, we're trying to
details...
one's environment. In
use one isn't very
scope out what people
fact, its use runs the
different from
would be willing to use
scope of practically
watching 5.
and to change.
all environments.
Patterns The interviews are broken up into individual data points. Using affinity clustering, the information is reorganised into relationship-based categories, giving us fact-based insights to inform the wallet app’s development.
Insights Insights are then grouped into themes, which are then redistributed to higher-level buckets. This breaks the research down concisely into several key concepts.
Solution Model The research process leads up to a number of highlevel benefit conclusions that relate to the driving thoughts and behaviors of the future users. The key benefits generated from insight relationships are then used to inform the development of the design. In the case of the digital wallet app, the research indicates that for an app to be viable, it needs to be secure, to have reward-based features, to be structured and easily accesible.
So what does an ideal digital wallet like?
S
e mativ Affir
Digital Wallet
ic at m
E F A
REW A
Au to
ING RD
The ft
s s o L
Adapt able
t
Con necte d
O rg
se i n a
ativ e orm
LE
E L C
I nf
e nv Co
ni en
AR
AB
L
table
I AVA
Comfor
Ideal Experience
d
Love in the Time of Ebola When an ebola patient’s only available treatment must be administered by a family member, how can design help them?
Identified Opportunity: Reallocating resources from hard-to-access and overworked treatment centers to the family caretakers of those infected with Ebola. This allows treatment to reach more people while protecting family members from being infected.
Concept: Take-Home Care Kit
A healthcare worker is able to provide the kit for a person who is worried they might have ebola.
The potential patient takes the kit home, where additional patients may already be recovering.
The sealed bucket can be disinfected with bleach or water before it’s opened, so even if an ill person brings it home, the kit is safe to use. The caretaker who needs to be protected can open the kit by peeling off the plastic sealant, below which the instructions pamphlet is already visible.
The pamphlet provides essential information about the ebola virus and the proper use of the equipment in the kit.
Donning Doffing Sterilization Treatment Directory
The Kit
The Bucket With Its Contents
The buckets nestle inside each other and are stackable.
Plastic film seal
Monosuit with face shield Instructions of use Bucket used to disinfect
Container of face masks
Container of latex gloves
edge provides surface on which bucket is stacked
plastic translucent wrap seals the container
Side handle lies flush with edge
sterelizing tool for later use
The bucket’s purpose in relation to the home caretaker is to provide a sterile container for the personal protective equipment during the distrubution of supplies at healthcare facilities. In addition, it serves as a container for sterilizing the PPE suit to rid it of the ebola virus and other contaminants. The instructions for proper decontamination with either bleach or soap and water (depending on availability) is embossed on the side of the container and included inside of the instructional pamphlet that comes with the kit.
Top
The Kit PPE Contents
Mask Dispenser
Glove Dispenser
Mask Dispenser Features:
Glove Dispenser Features:
- Carboard box, cheap and sturdy - Seal torn open at lip edges - Slot opens to reveal masks, can be resealed to protect contents from possible contamination - Masks are presented outer side out, to keep the side that faces the nose and mouth extra protected. - Yellow color makes the box easy to distinguish from the glove dispenser - Tilted orientation lets gravity push the contents towards the opening.
- Carboard box, cheap and sturdy - Seal torn open at two small holes - Holes allow access to gloves, which are nestled inside one another, - Gloves can be pulled out in pairs and are dispensed Kleenex-style - Closed design ensure maximum protection of the contents - Blue color makes the box easy to distinguish from the mask dispenser - Tilted orientation lets gravity push the contents towards the opening.
Civilian PPE Monosuit
friendly, see-through shield allows view of face
Proposed design features extended zipper makes it easy to remove the suit
This is a brief proposal of what the design of a simplified civilian hazmat suit could look like. One needs to take into account questions of ease of use and accesability more so than standing by rigorous safety codes.
tabs allow excess material to be cinched comfortably
Suit
waterproof, but not airproof material (ex: Gore-Tex)
sleeves and pant legs can be extended as necessary
Folded appearance
Next Steps The ideal scenario for this project would be to thoroughly research what essential items are needed for ebola treatment and include those as well, as well as a much more thorough study of what designing a civilian PPE suit would entail.
5-week module course on medical research
Medical Reserach
Identifying and articulating opportunities for improving hip replacement surgery
Problem Mapping
Identifying Key Opportunities Reallocating resources from hard-to-access and overworked treatment centers to the family caretakers of those infected with Ebola. This allows treatment to reach more people while protecting family members from being infected.
Insight Analysis
Breaking Down the Roots of Issues My team and I took our list of opportunity areas and explored the potential of each one on an individual basis. We went back and forth between what we observed from the video of the surgery and our additional secondhand research.
Ideation These are some brief proposals to address some of the logistical issues surrounding hip replacement surgery.
Redesigned Curved Rectractor
Redesigned 6-Panel Retractor
UNDERSTAND CREATE IMPLEMENT Design for America a nationwide network of students using design to create local and social impact. Using human-centered design criteria and in-the-field research, testing and design, we are partnering with them to find design solution to various problems through the steps of understanding, creating, and implementing.
Sponsored by Chrysler
Driving Independence for Older Adults MAINTENANCE ALERTS & WARNINGS Best Practices Research Project
Kristina Danielyan
Sunny Mozhi
Ali Roghani
Jahan Shiekhy
Grady Wagner
How can we create a set of best practice guidelines that can be used to improve the maintenance alert and warning design in cars?
$2,000,000,000 worth of accidents occurs yearly due to poor car maintenance.
Concept Mapping
The number of elderly drivers is
increasing.
Senior/Expert Interview
600,000 seniors give up
driving each year.
VTech & DFA Research
AFFINITY CLUSTERING Our next step was to gain more specific information on maintenance alerts and warnings by interviewing seniors through online forums. This helped us gain information on what their likes and dislikes were, as well as gather suggestions for what an optimal alert system might be. We used affinity clustering to group responses and interview snippets together to identify the underlying patterns in the interviewees’ responses.
Senior Driver Personas Marjory does not drive anymore after several close calls driving around town. She and her husband have agreed that he would drive because of her neck pain which limits her ability to drive, especially on highways. In addition, Marjory is not as quick as she used to be so it is hard for her to concentrate on all the tasks of driving. Marjory is fiercely independent, so it was a big decision to stop driving and she wishes she was able to have her previous mobility and self-reliance. John sees driving as an important part of his life and identity. It enables him to do what he wants; go to work, visit friends around town, and travel to see his kids. Still, traveling is a chore because he usually has to use his GPS to not get lost and the highway’s fast drivers and large trucks make him uneasy. To bypass these difficulties he will often will take smaller roads, which take longer but feel safer. He likes the minivan because it feels secure and he sees many drivers as aggressive and dangerous. However, John thinks many cars have too many alerts and indicators which distract from driving. While John embraces the GPS and new technologies he still does not trust technology in a high risk situation.
BEST PRACTICES Redefining the norm: the ideal-state solution for maintenance alerts and warning is a simple digital interface that informs the diver of problems as they occur, at times when the driver is not busy driving. The interface should be designed to not only inform the driver, but to take them through the steps needed to resolve the issue.
Interface The maintenance alerts and warnings need to be self-explanatory. Options and personalization should be kept to a minimum. They should announce what the problem is, give a brief explanation of what it means, and indicate what the driver needs to do to fix the problem. The information given by the alerts should be easily read at a glance - this means using as few words as possible with direct, unambiguous phrasing. It should be clear whether you need to take action to fix the car yourself or if you need to take it in to a dealer. To help outline the use of this system and any other functions the car has, include a brief tutorial that runs for the user when they have just purchased the car.
Appearance The alerts should be easily visible, but not distracting to the driver when they’re not needed. Text and images need to be high on contrast. Images need to be low on detail and visually clear. The indicators need to be backlit, but not overly bright. Color and font preferences vary greatly, making it very difficult to generalise a preference for the senior demographic.
Presenting at Chrysler headquarters
Design for the other 90% Alleviating Poverty in the New River Valley Researching Cause and Effect
Kristina Danielyan
Sara Lane
Ed Coe
Jasmine Orange
Alex Chiles
The Situation
Virginia Tech is placed central to the New River Valley which is broken down into four counties: Giles, Montgomery, Pulaski, and Floyd County. All of the surrounding areas have seen unusually high rates of poverty levels.
Selecting A Direction Interview with local expert Kate Baker AmeriCorps VISTA for Smart Beginnings
30 Children learn the best when reading with a parent.
million word gap
Understanding The Problem
The library is frequently-used and well-stocked with books, but isn’t always comfortable to read in.
There is a need for convenient reading space that fits seamlessly into a busy parent’s lifestyle.
Focus: Using Design for America’s process guide and human-centered design philosophy to “create local social impact through interdisciplinary design,” find a design solution to alleviate the impact of local poverty.
Interview: Lily and Ava
Sorted by familiarity, size and subject.
INTERVIEW QUESTIONS: How do kids typically use the library? | What are the current successes and failures of your kids section? | What are your goals for the children’s section of the library? | How do you get kids in to the library? | When do kids come? | In your ideal world, what would the kids section look like? | Are kids engaged with the books while in the library? | How do you aid children in the library? | What is your specific role during library hours?
Insights & Relationships