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Where Key Business Sectors Find Their Support Services
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Kansas State University College of Business Administration Source: Kansas State Universit y
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by M A R K A R E N D
erhaps some of the more than 7,000 Kansas graduates specializing in corporate and professional services annually are among the more than 1,400 such jobs created in 2021. If so, they will join a workforce of some 60,000 such employees already at work in Kansas, providing a variety of professional services to the state’s aerospace, advanced manufacturing, bioscience, animal health and other key sectors. If this year’s corporate services investment activity is any indication, supply of talent comfortably outweighs demand, making those graduates available to other companies seeking a central U.S. location in which to service their clients wherever they may be. Two of this year’s corporate and professional services projects went to Overland Park, the second most populous city in Kansas. Charter Communications, a top broadband company and cable operator, will open a new customer retention center in the Kansas City suburb, creating 510 new full-time jobs by the end of 2022. The leading connectivity provider’s expansion will invest nearly $19 million in the facility. “A diverse and talented workforce in
KANSAS: TO THE STARS
Overland Park and surrounding areas, combined with our strong partnerships with the State of Kansas and the Overland Park Chamber of Commerce, made expansion here an obvious choice,” said Dave Lampman, Group Vice President of Retention at Charter. “We look forward to beginning the hiring process soon, in support of our commitment to deliver outstanding service to our customers while providing excellent career opportunities in the community.” TTEC Holdings, Inc., a world leader in global digital customer experience technology and services, will create 450 new jobs in Overland Park. The company is initially creating work-from-home positions to ultimately be housed within a new office location being built in Overland Park. These positions will be a hybrid of on-site and remote work. The company works with businesses around the world to assist with customer experiences through digital enhancements, including cloud storage services, improved analytics and machine learning. TTEC will use its AI-enabled learning and performance program to rapidly train candidates with preexisting customer service experience.
