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Are You Unable To Handle Overflow Of Calls?
BY : ANSWER UNITED
Answer United
Web: www.answerunited.com
Telephone: 800-937-5900
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Overflow of calls is a common problem that is faced by a lot of business owners today, but it is equally important that they have a system in place to rectify this problem. Hence, they should subscribe to overflow answering service that is proficient in catering to such needs.
Customers today do not want to go to a store or a service provider as it is very much time consuming. The customer today would just make a call and carry out the necessary ordering or complaints whatsoever. Every business today is very competitive and so they all have to be competitive even in terms of products and services that they offer.
Introduction to Overflow answering service Business owners take special care that they have necessary infrastructure in place to cater to needs of consumers who call them for various purposes. They have a team of executives in their call center departments who take care of calls being made to the company for sales or a complaint. Many a times, especially during peak hours, these businesses face the problem of call center overflow, and hence, there is a need to consult a service provider who would provide solutions for overflow answering services.
Answer United
Web: www.answerunited.com
Telephone: 800-937-5900
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Missed Call = Missed Opportunity
It should be noted that when a customer makes a call, he/she expects to be answered promptly along with appropriate explanation. During peak hours, a business owner faces huge downpour of calls from customers pertaining to the sales or complaints. In case of sales, it has been noted that, if a customer is not answered in the first time, there are more than 65% chances that he/she would not make an attempt to call again. It is normally observed that a business owner is faced by such problems regularly as they can’t always cater to growing demand of phone calls all the time.
Catch 22 Situations for Businesses
Answer United
Web: www.answerunited.com
Telephone: 800-937-5900
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There is a limitation to the number of manpower that a business owner can recruit to cater to such needs. On the other side, not having enough manpower could mean losing a potential client and hence losing business. A call missed means a business lost and this eventually is gained by a competitor. At the same time expanding the bench strength just to be able to handle the peak hours is not affordable.
The solution- Overflow Answering Service Business owners today should subscribe to overflow answering service providers who can take the load of large number of sales or complaint calls. Doing this they don’t have to hire extra staff that would anyways go un-utilized during off-peak hours but at the same time it would ensure that not a single call is missed. The service providers have experienced executives who can cater to such needs seamlessly. Their efficient team can very well get the knowledge and relevant details of the business that they need to cater to and in a way become extended arms and legs of the business owner.
Answer United
Web: www.answerunited.com
Telephone: 800-937-5900
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How does it Work? All the sales overflow telephone calls would be transferred to their executives who are well verse with the sales related information. The customer would have no clue whether he/she is speaking to the service provider or the company executive directly. All kinds of clarifications pertaining to frequently asked questions, product details, etc can also be solved by them. The executives of the service provider would be well versed with all the relevant information. All the calls related to complaints or problems faced by the existing customer can also be taken care of by them. They try to solve the issue on line and if it’s a complex matter, they are equipped with the necessary infrastructure to transfer the call to the relevant department or person so that the issue is dealt with at the earliest and the customer is satisfied. They can also act as an efficient assistant and transfer the calls to necessary person or department. Moreover they can also send and receive messages as per the requirement.
What do you get? An answering service provider would provide tailor made solution to all of the business needs. Whatever the requirement, they would be happy to fulfill it. They can carry out numerous functions like processing the order over the phone; clarify billing related information or providing necessary information related to products and services. They have all the necessary staff and manpower to cater to such needs. If need be, they can allocate extra work force and fulfill the requirements.
Answer United
Web: www.answerunited.com
Telephone: 800-937-5900
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Hence subscribing to them would eliminate the need to hire extra work force and bear higher operating costs as services from them could be obtained at a cheaper rate. This in turn reduces the overall cost of operation and ensures that customer satisfaction is not compromised. The best feature about them is that they seamlessly integrate with the working of the business owner. This entire operation can increase the sales of any business by up to 30% which is a large number considering today’s competitive market. So, if you are a business owner and facing call centre overflow problem, you need not to be worried at all. One should subscribe to an overflow answering service provider and be rest assured. Answer United
Web: www.answerunited.com
Telephone: 800-937-5900