Arris Surfboard Troubleshooting on Mac OSX
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Troubleshooting connectivity issues in Mac OS X
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This procedure is useful when experiencing difficulty in connecting or maintaining a connection to the Internet. After reading this document, you may want to print a copy and store it in a safe place for future reference. If you are currently able to access the Internet, you can check the PenTeleData Network Status page to see if there are any outages that may affect your Internet access.
Checking for Standby 1.
2.
3.
Check for the standby indicator. On the Motorola Surfboard cable modem the "Standby" LED will be lit. On the Arris cable modem the "Online' LED will be flashing. Complete list of cable modem light patterns (for cable modems distributed to broadband customers). If the cable modem is not in standby, proceed to the next section (Resetting the Cable Modem). If the cable modem is in standby, press the "Standby" button, which is usually located on the top or back of your broadband cable modem. After your broadband cable modem returns to normal operating mode, restart your computer, and try accessing the Internet. If you are still unable to access the Internet, proceed to the next section (Resetting the Cable Modem).
Resetting the Cable Modem 1. 2. 3. 4. 5.
Turn your computer off, disconnect the power from your router (if applicable), then disconnect the power from the back of the cable modem. Wait approximately 2 minutes. Reconnect the power to the back of the cable modem. Your cable modem's LEDs should begin to flash as the cable modem connects. Within a few minutes the cable modem should be online. After the cable modem is online, plug in the power to your router (if applicable), and then turn on your computer. After your Macintosh has reached the desktop, try browsing several websites. If you are still unable to access the Internet, try renewing your IP address as explained in the next section.
Renewing your IP Address for Mac OSX 1.
Begin by clicking the "Apple" menu and selecting “System Preferences�.
2.
Click on 'Network' and select 'Ethernet' or 'Wi-Fi'. In the lower right hand corner select 'Advanced'.
3. Select 'Renew DHCP Lease' on the right hand side. Close the window when finished.
For more troubleshooting help
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We hope our solution worked for your problem. If it didn’t call our technical support to assistance. Our technical support will provides 100% solutions for any problems you have based on Arris modem or Mac OS. Our toll-free number is 1-855-531-3731. Lines are open 24/7. For more Q&A regarding such issues in Mac OS visit: ○ http://7qasearch.com/apple-customer-service
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