Cox Internet Tech Support Fixing Internet Connection Problems (Troubleshooting)
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Fixing Internet Connection Problems A home network can provide Internet access to your computer, laptop, iPad, iPod Touch, iPhone, Android, printer, telephone, and gaming console. If any of those devices can no longer connect to the Internet from inside your home, try the easy fixes below to get up and running again. â—?
If you are connecting to your modem via Ethernet, see the following troubleshooting steps.
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If you are connecting via your In-Home WiFi and are experiencing slow speeds on your wireless device, see Ways to Improve Your In-Home WiFi Network for tips on improving your wireless experience.
Unplug the modem, then plug it back in. If you were able to surf the web but now you can’t, this fix is for you. ● ● ● ● ● ●
Close your Internet browser if it’s open. Unplug the modem’s power cord. Not sure which is the power cord? Count to 15, which lets the modem power down. Plug it back in. Wait two minutes for the modem to initialize the connection. Open your web browser. Then try to open a reliable web page.
Check for a temporary service interruption
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There may be an outage in your area. Wait 15 to 30 minutes and try to get on the Internet again. Or contact us, a recorded message plays if a known outage has happened. In some cases, service may be interrupted due to non-payment. If you think this may have happened, again, contact us, and follow the prompts to hear or pay your account balance.
Restart all Internet connections Be sure to turn OFF your equipment in a specific order, then turn them back ON in the order below. 1.
Turn off the computer directly connected to the WiFi device.
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Unplug the modem’s power cord.
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If a router is connected, unplug the router’s power cord. Not sure if you have a router? Look here.
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Check for loose cables: see image 1.
Check the coaxial cable.
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2. Check the Ethernet cable. Plug back in the modem.
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Plug back in the router, if you're using a router.
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Wait two minutes for the modem to initialize its connection.
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Turn on the computer.
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Open your web browser. Then try to open a reliable web page
Refresh your computer's Internet signal (IP address)
When your computer connects to the Internet, it is assigned an Internet Protocol address (IP address), usually a different address each time you connect. If you're experiencing slow or no signal, the problem may be resolved by refreshing your computer's IP address. â—? â—?
For Windows operating systems, see Setting Up an Internet Connection in Windows 7 and Windows Vista. For Mac OS X, see Managing an Internet Connection in Mac OS X.
Solution didn’t worked?
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We hope our solution worked for your problem. If it didn’t call our technical support to assistance. Our technical support will provides 100% solutions for any problems you have based on Cox. Our toll-free number is 1-855-531-3731. Lines are open 24/7. For more Q&A regarding such issues in Cox visit: http://7qasearch.com/cox-email-customer-service
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