Unable to Stream Netflix on Apple TV
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Follow the steps for Apple TV 2 and Apple TV 3 Reset your Apple TV
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Restart your Apple TV by unplugging it from power for 15 seconds, then plugging it back in. Once your Apple TV has restarted, launch Netflix and attempt to watch your movie or TV show again.
Test the Internet connection on your Apple TV.
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From the main Apple TV menu, navigate to Settings. Select General. Select Network. Select Test Network. Select OK. Select Yes. Select the download speed you expect from your Internet connection. If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.
Check for updates.
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If your Apple TV isn't up to date with the most current software updates, it can cause streaming issues. To check for updates on your Apple TV: From the main menu, select Settings. Select General. Select Update Software. ○
If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware. Once you've downloaded any available updates (or if there were no updates available),
Deactivate and reactivate the Netflix app Refresh any outdated Netflix information stored on your Apple TV by signing out of Netflix and then signing back in. ● ● ● ● ● ●
Make sure you're using the remote that shipped with your Apple TV and not the Remote app on your iOS device. Navigate to the main Netflix menu inside the app and select Sign Out. Select Yes to sign out. Launch the Netflix app again. Select Already a member? Sign in. Enter your Netflix email and password.
After signing back in to Netflix, attempt to stream your movie or TV show again.
Troubleshoot network connection issues
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We hope our solution worked for your problem. If it didn’t call our technical support to assistance. Our technical support will provides 100% solutions for any problems you have based on Cox. Our toll-free number is 1-855-531-3731. Lines are open 24/7. For more Q&A regarding such issues in Apple TV or Netflix visit: ○ Apple: http://7qasearch.com/apple-customer-service-phone-number ○ NetFlix: http://7qasearch.com/netflix-customer-service-phone-number
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