KELSEY M. PETERS Austin, Texas 78744 ・512.497.8231 ・peterskm4@gmail.com SUMMARY
To contribute excellent communication, writing, and editing skills, a BA in English Writing and Rhetoric, and experience in customer service and social media management for small businesses.
EXPERIENCE
Writers’ League of Texas. Third Thursday Intern. Responsible for setting up meeting area and greeting panelists and attendees, took extensive notes detailing each panelist’s contribution, and wrote recap blog. Spring 2014. Janus 1, Unlimited (McDonald’s). Human Resources/Customer Service Assistant. Responded to customer questions, comments, and concerns via phone and email to aid in customer retention. Responsible for updating log of customer complaints separated by store, and sending enclosures via mail, when applicable. Summer 2013. Rhythm Superfoods, LLC. Office Assistant. Handled customer complaints and questions in a timely manner via phone and email to ensure highest level of customer satisfaction. Responsible for maintaining database of customer interactions and resolutions. Offered samples and brand information at demonstration events. 2012-2014. Latte Vista Café and Coffee Shop. Social Media Manager. Maintained Facebook page and handled online communications with customers to promote business and expand customer base. 2012-2014.
EDUCATION
Bachelor of Arts in English Writing and Rhetoric with an emphasis in professional writing and a minor in Spanish. St. Edward’s University. Austin, Texas. May 2015. Magna Cum Laude GPA 3.74. Direct Exchange Study Abroad Program. Queen Margaret University. Edinburgh, Scotland. Fall 2013. HIGHLIGHTED COURSEWORK • • Writing for a Global Audience • Technical and Business Communication • Document Design
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Revising and Editing Principles of Style Introduction to Media Studies
HONORS
Outstanding Sophomore, Spanish Minor Program (2012), Member, Alpha Chi, Dean’s List (2011-2015)
PUBLICATIONS "British Musicians You Should Be Listening To." Her Campus. 20 Oct. 2014. Web. "Jana Horn, English Writing & Rhetoric Major/Rock Star." Her Campus. 28 Feb. 2014. Web. "Places to Check Out in Austin This Winter." Her Campus. 27 Jan. 2014. Web. "Reasons You Should Adopt a Cat." Her Campus. 13 Feb. 2014. Web. "When You Build a Box of Books." Book Notes 22 (June 2013): 6. Women's Storybook Project of Texas. Web. "Writing About Books." Weblog post. Writers' League of Texas. 14 May 2014. Web. "You Only Study Abroad Once." Her Campus. 29 Sept. 2014. Web. REFERENCES Mary Rist English Professor St. Edward’s University marier@stedwards.edu
Allison White Controller Rhythm Superfoods awhite@rhythmsuperfoods.com
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Kendall Kelly English Professor St. Edward’s University kendallk@stedwards.edu