Relationships with customers

OUR CODE

We treat customers with the same levels of integrity and professionalism we expect from our colleagues and others, and strive to build strong and enduring relationships that add mutual value.

What this means

Our customers are critical to the long-term future of our business and living up to our values and the principles of fairness, transparency and professionalism will enhance our relationships and our reputation with them. We believe our customers should be able to expect the same standards from us as we expect from our colleagues and others.

We will always:

– Seek to add additional value for our customers wherever possible and always deliver on our promises – Only work with customers who share our business and ethical standards in accordance with this Code of Conduct – Act fairly, transparently and ethically when appointing suppliers and partners on behalf of our customers – Meet or exceed our contractual obligations and work together to resolve any disputes early on – Communicate honestly and transparently at all times – Seek to develop strong and enduring relationships

We will never:

– Forget that satisfying our customers is critical to the success of our business – Fail to keep our own contractual agreements – Undermine our customers with anyone else in the industry to gain commercial or any other advantage

Pause for a second!

Would you ever…? … deliberately misrepresent or falsify facts to a customer in order to gain an advantage in a bid process? … make disparaging or critical comments about competitors to customers?