SM Laundry & Linen Pte Ltd
Project Proposal
Prepared for: Resorts World at Sentosa Prepared by: Lim Kian Ping, Executive Director April 1, 2008 Proposal number: 2403-081
S M L a u n dry & L in en P te Lt d
9 Loy ang Wal k S in gap o re 508 79 0
T 6 5 62 41 43 33/4
F 65 64 45 7 0 47
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SM Laundry & Linen Pte Ltd
Company HIstory
SM Laundry & Linen is one of the leading service providers in the laundry and linen industry. From its humble beginnings in 2001, it has expanded into a large corporation and is recognised as one of the largest non-hotel affiliated commercial laundry service providers in Singapore, occupying a 20,000 square feet plant with more than 80 staff. SM Laundry & Linen’s foray into the Hospitality and Food and Beverage industry has seen it service top clients in both the private and public sector. Over the years, SM has consistently sought to revolutionize and enhance its services to bring the best value for money through innovation and leveraging on technology. In 2004, SM Laundry & Linen moved to its new premises at the Loyang Industrial Estate - situated strategically with easy accessibility via major expressways like the PIE, TPE and the ECP. Cutting edge equipment such as a new tunnel batch washer was acquired to extend its production capacity and productivity, underscoring its commitment to pushing the boundaries of effectiveness and efficiency. The management of SM Laundry & Linen brings with it a wealth of more than 30 years experience in the market. In 2005, SM Laundry & Linen received the accreditation of S7 by the Ministry of Finance, Singapore, in recognition of its financial strength and track record. In 2006, SM was selected as a major sponsor for the Singapore National Day Parade. Quality in a service or product is not just what is being put into it, but what the client gets out of it. We believe that well done is better than well said, and SM Laundry & Linen’s long history of quality service and continual innovation is a testament that past, present or future, we will continue to be a leading service provider in the industry.
S M L a u n dry & L in en P te Lt d
9 Loy ang Wal k S in gap o re 508 79 0
T 6 5 62 41 43 33/4
F 65 64 45 7 0 47
2
SM Laundry & Linen Pte Ltd
Company Profile
Our Vision To be the leading laundry and linen integrated service provider in the Hospitality as well as the Food & Beverage (F&B) Industry. Our Mission To enhance the competitiveness of our clients by providing them with reliable, cost-effective and innovative business solutions. Our Core Business • Provision of Laundry Services • Supply of Linen • Design and Rental Services for Staff Uniforms • Consultation Our Board of Advisors • Lee Thiam Yew, Freddy • Andy Gan Lai Chiang Our Board of Directors • Lim Chin Aik, Chief Executive Officer • Gan Chui Hwa, Executive Director • Lim Wee Ping, Aldrich, Executive Director • Lim Kian Ping, Executive Director • Lim Chin Cheong, Executive Director
S M L a u n dry & L in en P te Lt d
9 Loy ang Wal k S in gap o re 508 79 0
T 6 5 62 41 43 33/4
F 65 64 45 7 0 47
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SM Laundry & Linen Pte Ltd
Our Clients Our clients include ministries, government agencies and statutory boards such as People’s Association and the Ministry of Defence. SM Laundry & Linen is also the appointed service provider for the SIngapore Government Service. SM Laundry & Linen also services clients in the hotel industry. We have worked with the Swissotel and Meritus Hotels and Resorts group and have received very positive feedback with regards to our quality and service standards. Other clients include resorts such as the Sentosa Golf Club and Orchid Country Club. We would be glad to provide references from our clients if requested.
S M L a u n dry & L in en P te Lt d
9 Loy ang Wal k S in gap o re 508 79 0
T 6 5 62 41 43 33/4
F 65 64 45 7 0 47
4
SM Laundry & Linen Pte Ltd
Proposal for Resorts World at Sentosa (RWS)
(I) Background Resorts World at Sentosa (RWS) is the developer of Southeast Asia’s leading family destination, located on Sentosa Island and is due to open in early 2010. This integrated resort will see six onsite hotels encompassing 1,800 hotel rooms. These hotels include Maxims Residences, Hotel Michael, Hard Rock Hotel, Festive Hotel, Equarius Hotel and Espa Villas. The resort also includes a ballroom with a capacity of 1,500 and a convention hall that can hold 2,000 people. (II) Analysis of RWS Requirements RWS requires massive operational support in linen and clothing supply as well as laundry and dry-cleaning services. The following is estimated based on the daily requirements for approximately 12,000 staff and 1,800 hotel rooms. • 40 tonnes of laundry for cleaning. • 36,000 pieces of uniform and guest works. SM Laundry & Linen is able to handle these operational requirements in all aspects from machinery to manpower resources. We will be a one-stop shop for all laundry and linen needs for Resort World, Sentosa.
S M L a u n dry & L in en P te Lt d
9 Loy ang Wal k S in gap o re 508 79 0
T 6 5 62 41 43 33/4
F 65 64 45 7 0 47
5
SM Laundry & Linen Pte Ltd
SM Laundry & Linen Solutions For Staff Attire/Clothing SM Laundry & Linen will adopt a holistic and integrated approach in tackling the substantial operational requirements of RWS. • Staff Attire/Clothing and Maintenance: SM Laundry & Linen will provide specially-designed uniforms customized to suit each individual hotel’s corporate identity. Maintenance will be handled entirely by SM Laundry & Linen to help regulate costs and manpower resources for the client. • Machinery Support for Staff Attire/Clothing
Production Speed
Total Work Load Per Hour
Dry clean/ Wet wash 5 units of dry cleaning machines
50 pcs/hr/unit
250 pcs
11 units of 50lbs Washers
100 pcs/hr/unit
1100 pcs
13 units of 250lbs Washers
300 pcs/hr/unit
3900 pcs
300 pcs/hr/unit
3600 pcs
15 units of Body Shirt Press
100 pcs/hr/unit
1500 pcs
15 units of Pants Topper
100 pcs/hr/unit
1500 pcs
15 units of Double Legger Press
100 pcs/hr/unit
1500 pcs
5 units of Multi-Tensioning Garment Finisher
100 pcs/hr/unit
500 pcs
2 units of Chair Cover Tunnel
200 pcs/pr/unit
400 pcs
50 pcs/hr/unit
100 pcs
3 units of 250lbs Washers
300 pcs/hr/unit
900 pcs
3 units of 110lbs Dryers
300 pcs/hr/unit
900 pcs
3 units of Body Shirt Press
100 pcs/hr/unit
300 pcs
Drying 12 units of 110lbs Dryer Pressing
Expansion/Contingency 2 units of Dry Clean Machines
S M L a u n dry & L in en P te Lt d
9 Loy ang Wal k S in gap o re 508 79 0
T 6 5 62 41 43 33/4
F 65 64 45 7 0 47
6
SM Laundry & Linen Pte Ltd
SM Laundry & Linen Solutions For Linen SM Laundry & Linen will adopt a holistic and integrated approach in tackling the substantial operational requirements of RWS.
• Linen Rental and Maintenance: SM Laundry & Linen will also provide rental and laundry services for linen requirements. Maintenance will be handled entirely by SM Laundry & Linen to help regulate costs and manpower resources for the client. • Machinery Support for Linen
Est. Production
Total Work
Speed
Load Per Hour
2 tonnes/hr/unit
2 tonnes
500 kg/hr/unit
5 tonnes
10 units of 400lbs Dryer
500 kg/hr/unit
5 tonnes
1 unit Tunnel Dry System
2 tonnes/hr/unit
2 tonnes
2000 pcs/hr/unit
12000 pcs
300 pcs/hr/unit
1200 pcs
10 units of 14ft Box Lorry W ith Tailgate
NA
NA
300 units of Stainless Steel Trolley
NA
NA
1 unit Tunnel Batch Washer
2 tonnes/hr/unit
2 tonnes
1 unit Tunnel Dry System
2 tonnes/hr/unit
2 tonnes
1 units of Flatwork Ironer
2000 pcs/hr/unit
2000 pcs
300 pcs/hr/unit
600 pcs
Dry clean/ Wet wash 1 unit of Batch Washer System 10 units of 400lbs Washer Drying
Pressing 6 units of Flatwork Ironer 5 units of Towel-folding Machine Additional Support
Expansion/Contingency
2 units of Towel-folding Machine
S M L a u n dry & L in en P te Lt d
9 Loy ang Wal k S in gap o re 508 79 0
T 6 5 62 41 43 33/4
F 65 64 45 7 0 47
7
SM Laundry & Linen Pte Ltd
SM Laundry & Linen Operational Workflow SM Laundry & Linen will support RWS by offering a seamless and hassle-free operational workflow that is timely and efficient. • Linen Collection & Delivery: SM Laundry & Linen will make four trips a day to the hotels for collection and delivery. • Staff Service & Support: SM Laundry & Linen will provide onsite service and support by stationing at least one duty manager per hotel to facilitate the collection and delivery. Special requirements or requests will be handled promptly by our duty manager. • Guest Laundry Services: SM Laundry & Linen will provide same-day dry cleaning services for hotel guests. • Onsite Equipment: SM Laundry & Linen will supply a double-decked garment conveyor to each individual housekeeping department, enabling clients to maximise space constraints and manpower resources.
Executive Summary SM Laundry and Linen, with our vast expertise and experience in commercial laundry services, is more than adept to undertake the service and support requirements for Resort World at Sentosa. We look forward to working with you.
S M L a u n dry & L in en P te Lt d
9 Loy ang Wal k S in gap o re 508 79 0
T 6 5 62 41 43 33/4
F 65 64 45 7 0 47
8
SM Laundry & Linen Pte Ltd
Machinery Pictures Laundry System
Towel-folding Machine
S M L a u n dry & L in en P te Lt d
9 Loy ang Wal k S in gap o re 508 79 0
T 6 5 62 41 43 33/4
F 65 64 45 7 0 47
9
SM Laundry & Linen Pte Ltd
Linen-folding Machine
Body Shirt Press
S M L a u n dr y & L i ne n P t e Lt d
9 Loya n g Wal k Sin gap ore 50879 0
T 6 5 624 1 4 333 /4
F 65 6 445 7 04 7
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SM Laundry & Linen Pte Ltd
Flatwork Ironer
Dry-Cleaning Machine
S M L a u n dr y & L i ne n P t e Lt d
9 Loya n g Wal k Sin gap ore 50879 0
T 6 5 624 1 4 333 /4
F 65 6 445 7 04 7
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