5 minute read
Technology: Partnership to deliver cyber security
Making contact
As a business owner, you may be looking to implement new ways of working this summer. Maybe you have agreed for employees to work in the office on some days and at home on others. Or maybe you are moving your business away from a face-to-face model, to a much greater reliance on a contact centre and you need to increase the number of agents? Perhaps you need to set up a call centre from scratch?
However your business is changing, you may be wondering if you have to invest in new technology. There are many excellent contact centre systems on the market but you may not want to make a major investment.
At NTS Communications we have many years’ experience setting up contact centres for clients in all sectors and we understand the challenges. Right now we are working with a number of clients implementing an easy-to-use, complete contact centre solution using cloud technology. This software can overlay your existing telephony system and is able to adapt to your changing needs. Companies can turn agent seats on and off as needed and avoid the hassle of maintaining infrastructure. This solution is perfect for smaller businesses looking to use technology to be competitive in a changing market and works for inbound or outbound calls, or a combination of both.
If you are looking to upgrade your business communications and improve your customer interaction without a big investment, please get in touch:
Alan Pallett and Steve Ward Directors, NTS Communications Promoting Growth Through Technology Specialists in Unified Comms, Contact Centres, Cloud T: 0345 450 0333 E: info@nts-comms.co.uk W: nts-comms.co.uk
METCloud and Cygilant have joined forces to help businesses gain access to some of the best cyber surveillance technology on the market.
This new partnership will improve security capabilities for METCloud clients with the integration of software such as LogPoint, SentinelOne and Qualys.
This software helps firms detect threats more swiftly, respond and mediate as well as gain an understanding of a threat risk and priorities when fixing cyber vulnerabilities.
The robust suite of services will be provided through Cygilant’s UK-based Security Operations Centre (SOC) that provides users dedicated 24/7 support.
The threat of cyber attacks can be costly - last year British businesses paid the sixth-highest total ransom to cyber attackers which amounted to a total of more than £200m
“Ransomware attacks often make news when they hit big organisations like the recent Colonial Pipeline hack,” said Ian Vickers, METCloud chief executive.
“In reality, small-medium businesses are often targets of perpetrators as well and they don’t make the headlines. With more than six million SMEs in the UK making up 99 per cent of the economy, there is a bigger pool for cyber criminals to infiltrate and if successful, they can cripple entire businesses.
“METCloud’s experience in working with smallmedium enterprises has the team attuned to the cybersecurity challenges faced by businesses today. We are also sensitive to the fact that regardless of business size, it is the lifeblood of the owner and their teams. This is why we are committed to making state-of-the-art cyber secure cloud solutions through use of AI/ML available and attainable to SMEs.”
Cygilant CEO Rob Scott said: “We’re excited to launch our UK partner program with METCloud, one of the most innovative cybersecurity companies in the UK and Europe.
“METCloud and Cygilant will offer enterprise-grade protection for businesses that otherwise wouldn’t be able to afford or manage it.”
Mr Vickers added: “We are incredibly proud to be the first UK partner for Cygilant. As providers within the cybersecurity sector, we are equally committed to safeguarding the cybersecurity interest of businesses through innovation and collaboration.”
Ian Vickers: Partnership can help firms stay protected from cyber crime
Workplace accolade for telecom firm
Intercity Technology has been awarded a coveted Two Star Accreditation by Best Companies in recognition of ‘Outstanding levels of Workplace Engagement’.
The award is the second highest standard of workplace engagement.
The firm, based in Birmingham, came ninth in Best Companies’ ‘Top Telecoms Businesses to Work for’, 50th in the top UK Mid-Sized Businesses and 19th in the ‘Best Companies to work for in the Midlands’.
Andrew Jackson, CEO at Intercity Technology, said: “The awarding of the Two Star Accreditation is a testament and acknowledgement of the fantastic work and efforts the Intercity team has delivered over the past 12 months and the value we place on our colleagues.
“I’ve been incredibly impressed by how the whole business has come together to support colleagues as well as our customers during what has been an extremely challenging year for everyone.
“As part of our vision to be known as the best technology partner to work for and with, we not only have some fantastic talent right across the business but also have developed some exciting initiatives to support that talent.
“From our management academy and CPD workshops, to colleague recognition schemes and an adapted approach to our community outreach programmes, we have continued to provide development opportunities to our colleagues during this time.
“Through initiatives like these and clear company objectives through our integrated business plan, we have ensured that not only do our colleagues live and breathe our company vision but also have the tools available to them to support their own continued personal and professional development.”
The Best Companies award highlights the advances the company has made to its colleague development programmes and engagement strategy over the past year and also acknowledges the adaptations made during the pandemic to ensure the continuation of support for colleagues and partners.
Best Companies is an employee engagement specialist which provides accreditation for workplace engagement.
