Vol.6, No. 5
September 2011
News & Information for the Kentucky Pharmacist Association
KPhA Pharmacy Student Legislative Day Is November 16
Barbara Tolliver, Robert McFalls & Leah Tolliver
KY Renaissance Pharmacy Museum Conducts Open House
Tyler Lanham, Megan Welch, Robert McFalls &Alan Webb
Kimberly Croley, Robert McFalls and Rachel Croley
THE
Kentucky Pharmacist
Table of Contents . . . Oath....Mission Statement..... Table of Contents....Oath....Mission Statement President’s Perspective American Pharmacists Month Continuing Education - Disease State Management August Technicians Quiz August Pharmacists Quiz Opinions Pharmacy Time Capsules Continuing Education - Treatment of Osteoporsis September Technicians Quiz
September 2011
1 2 5 6 12 13 14 15 16 28
September Pharmacists Quiz Pharmacists Mutual Rx and the law Continuing Education - Flu Shots October Technicians Quiz October Pharmacists Quiz Frequently Called Numbers Board of Directors Save the date/ASPC
29 30 31 33 42 43 44 45 46
Oath of a Pharmacist At this time, I vow to devote my professional life to the service of all humankind through the profession of pharmacy. I will consider the welfare of humanity and relief of human suffering my primary concerns. I will apply my knowledge, experience, and skills to the best of my ability to assure optimal drug therapy outcomes for the patients I serve. I will keep abreast of developments and maintain professional competency in my profession of pharmacy. I will embrace and advocate change in the profession of pharmacy that improves patient care. I take these vows voluntarily with the full realization of the responsibility with which I am entrusted by the public.
Kentucky Pharmacists Association The mission of the Kentucky Pharmacists Association is to promote the profession of pharmacy, enhance the practice standards of the profession, and demonstrate the value of pharmacist services within the health care system. The Kentucky Pharmacy Education and Research Foundation (KPERF), established in 1980 as a non-profit subsidiary corporation of the Kentucky Pharmacists Association (KPhA), fosters educational activities and research projects in the field of pharmacy including career counseling, student assistance, post-graduate education, continuing and professional development and public health education and assistance. It is the goal of KPERF to ensure that pharmacy in Kentucky and throughout the nation may sustain the continuing need for sufficient and adequately trained pharmacists. KPERF will provide a minimum of 15 continuing pharmacy education hours. In addition, KPERF will provide at least three educational interventions through other mediums such as webinars to continuously improve healthcare for all. Programming will be determined by assessing the gaps between actual practice and ideal practice, with activities designed to narrow those gaps using interaction, learning assessment, and evaluation. Additionally, feedback from learners will beused to improve the overall programming designed by KPERF.
Editorial Office: Copyright 2011 to the Kentucky Pharmacists Association. The Kentucky Pharmacist is the official journal of the Kentucky Pharmacists Association published by-monthly. The Kentucky Pharmacist is distributed to KPhA members, paid through allocations of membership dues. All views expressed in articles are those of the writer, and not necessarily the official position of the Kentucky Pharmacists Association. Editorial, advertising and executive offices at 1228 US 127 South Frankfort, KY 40601. Phone 502.227.2303 Fax 502.227.2258 email info@kphanet.org website http://www.kphanet.org 1
THE KENTUCKY
PHARMACIST
September 2011
2
THE KENTUCKY
PHARMACIST
President’s Perspective.
September 2011
3
THE KENTUCKY
PHARMACIST
President’s Perspective.
September 2011
4
THE KENTUCKY
PHARMACIST
September 2011
Pharmacists throughout Kentucky will join with national colleagues in celebrating American Pharmacists Month throughout the month of October. Throughout the Commonwealth, this month-long observance is a time to recognize the significant contributions to health care and the commitment to patient care by pharmacists in all practice settings. For 2011, "Know Your MEDICINE, Know Your PHARMACIST" is serving as the theme and core message. It is the goal of American Pharmacists Month to recognize the vital contributions made by pharmacists to health care in the United States; enhance the image of pharmacists as the medication experts and an integral part of the health care team, not just dispensers of medication; educate the public, policy makers, pharmacists, and other health care professionals about the key role played by pharmacists in reducing overall health care costs by improved medication use and advanced patient care; and stress the importance of Knowing Your Medicine and Knowing Your Pharmacist to ensure drug therapy is as safe and effective as possible. During the course of the month, National Hospital and Health-System Pharmacy Week will be observed the week of October 16-22, 2011 as we acknowledge the invaluable contributions that pharmacists and technicians make to patient care in our nation's health care institutions. And, National Pharmacy Technician Day will be October 25, 2011.
5
THE KENTUCKY
PHARMACIST
Disease State Management
September 2011
6
THE KENTUCKY
PHARMACIST
Disease State Management
September 2011
7
THE KENTUCKY
PHARMACIST
Disease State Management
September 2011
8
THE KENTUCKY
PHARMACIST
Disease State Management
September 2011
9
THE KENTUCKY
PHARMACIST
Disease State Management
September 2011
10
THE KENTUCKY
PHARMACIST
Disease State Management
September 2011
11
THE KENTUCKY
PHARMACIST
August Technician’s Quiz
September 2011
12
THE KENTUCKY
PHARMACIST
August Pharmacists Quiz
September 2011
13
THE KENTUCKY
PHARMACIST
Opinions
September 2011 Pharmacy Customers Express Opinions and Satisfaction with Community Pharmacies
In addition to expecting more from the pharmacist and pharmacy staff, customers are also expecting shorter wait times, according to the J.D. Power and Associates 2011 U.S. National Pharmacy StudySM released on September 20.The study finds that pharmacy customers have increasingly higher expectations when it comes to wait time. Among chain drug store customers who wait less than 3 minutes to give their prescription information to pharmacy staff, satisfaction averages 836 on a 1,000-point scale, while satisfaction declines to 783 among those who have to wait more than 3 minutes. “Customers are expecting more from their brick and mortar pharmacynot just in terms of wait time, but also in terms of contact with the pharmacist and pharmacy staff,” said Rick Millard, senior director of the healthcare practice at J.D. Power and Associates. “In fact, brick and mortar pharmacies are able to better differentiate themselves by offering additional services from the pharmacy staff. These personal contacts may help distinguish the store experience as satisfying for pharmacy customers.” The study, now in its fith year, measures customer satisfaction with pharmacies in two segments: brick and mortar and mailorder. The brick and mortar segment includes chain drug stores, supermarkets and mass merchandisers. Five key factors that contribute to customer satisfaction with brick and mortar pharmacacies are examined: prescription roderering and pick-up process; store; cost competitveness; non-pharmacist staff; and pharmacist. Four factors are measured in the mail-order segment: cost competitiveness; prescription delivery; prescription rodering; and customer service. The finds echo those expressed by readers of Consumer Reports in 2011 and in previous years. In Consumer Reports' most recent survey 94 percent of readers polled said they were highly satisfied with their experiences at independent community pharmacies. Overall satisfaction with mail-order pharmacies has declined considerably in 2011 from 2010, primarily driven by decreases in satisfaction in the prescription ordering and prescription delivery factor. Despite this decline, fewer mail-order customers than in any year the study has been conducted say they would switch to purchasing prescriptions in a store.Mail-order pharmacy customers are significantly more satisfied when they have the ability to request overnight delivery and it is included free of charge. Only 12 percent of mail-order customers, however, say they are aware of and have access to this service. ? Some customers benefit from speaking with a pharmacist. Satisfaction is highest among those who are able to have such conversations in a private area. d
? Mail-order pharmacy customers should check whether there are options to track the order or to arrange for expedited delivery. ? Sign up for automatic refills if they're available. ? Some pharmacy locations offer health testing or wellness servicesan added benefit that many customers appreciate. The 2011 U.S. National Pharmacy Study is based on responses from more than 12,300 customers who filled a new prescription or refilled a prescription during the three months prior to the survey period. The study was fielded between June and July 2011
14
THE KENTUCKY
PHARMACIST
Time Capsules
September 2011
15
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
16
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
17
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
17 18
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
19
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
20
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
21
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
22
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
23
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
24
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
25
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
26
THE KENTUCKY
PHARMACIST
Treatment of Osteoporsis
September 2011
27
THE KENTUCKY
PHARMACIST
September 2011
September Technician’s Quiz
28
THE KENTUCKY
PHARMACIST
September 2011
September Pharmacist’s Quiz
29
THE KENTUCKY
PHARMACIST
Pharmacists Mutual
September 2011
30
THE KENTUCKY
PHARMACIST
RX and the Law
September 2011
31
THE KENTUCKY
PHARMACIST
RX and the Law
September 2011
32
THE KENTUCKY
PHARMACIST
Kentucky Pharmacists Association
September 2011
33
THE KENTUCKY
PHARMACIST
Kentucky Pharmacists Association
September 2011
34
THE KENTUCKY
PHARMACIST
Kentucky Pharmacists Association
September 2011
35
THE KENTUCKY
PHARMACIST
Kentucky Pharmacists Association
September 2011
36
THE KENTUCKY
PHARMACIST
Kentucky Pharmacists Association
September 2011
37
THE KENTUCKY
PHARMACIST
Kentucky Pharmacists Association
September 2011
38
THE KENTUCKY
PHARMACIST
Kentucky Pharmacists Association
September 2011
39
THE KENTUCKY
PHARMACIST
Kentucky Pharmacists Association
September 2011
40
THE KENTUCKY
PHARMACIST
Kentucky Pharmacists Association
September 2011
41
THE KENTUCKY
PHARMACIST
October Technicians Quiz
September 2011
42
THE KENTUCKY
PHARMACIST
October Pharmacist’s Quiz
September 2011
43
THE KENTUCKY
PHARMACIST
Frequently Called Phone Numbers . . . .
September 2011
44
THE KENTUCKY
PHARMACIST
Board of Directors . . . .
September 2011
45
THE KENTUCKY
PHARMACIST
Save The Date/APSC
September 2011
Save the Date for our 2012 Annual Meeting: June 13-16, 2012 The 134th Annual Meeting of the Kentucky Pharmacists Association has been set for June 13-16, 2012 at the Marriott Griffin Gate in Lexington. Save the date and check KPhA's web site for periodic updates (www.kphanet.org). See YOU at the 134th Annual Meeting !
Available for purchase for $10.00 at http://www.canstockphoto.com/2012-retro-style-calendar-set-1-june-5777426.html
46
THE KENTUCKY
PHARMACIST
The
KentuckyPharmacist 1228 US 127 South Frankfort, KY 40601
PRSRT STD U.S. POSTAGE PAID Lexington, KY Permit No. 1478