Token Based Support (TBS)
Cost Effective IT Support
What is TBS?
Outstanding levels of service Control your IT support costs and pay only for the service that you use Competitive rates and lower rates for higher usage Fast and effective support from experienced IT Professionals
Token Based Support (TBS) offers IT support and consultancy services ‘on tap’. By purchasing tokens in advance, you have the flexibility of calling on specialist support when required with guaranteed access to qualified specialists. A token is a unit of 15 minutes of time. Tokens can be used for any IT support need; telephone or remote support, on-site support – or as needed for project based work. TBS enables you to benefit from all the resources of our experienced professional team; advanced tools, methodologies, highly trained and experienced technical staff - as and when they are needed. Our aim is to maximise your IT system availability, leaving you to focus solely on your business.
Who uses TBS? Frontline Consultancy offers outstanding support for a diverse range of IT technology - and have been doing so successfully since 1991. We provide TBS for a wide range of organisations. For smaller companies we can provide a fully outsourced IT department with comprehensive support. Alternatively, we can supplement your own inhouse IT staff-
Provide an escalation path for problems Cover for staff shortages / peak demand Extend the available skills and experience set
It is reassuring to know that you have trusted IT professionals with first-hand, relevant experience of your system available – just when you need them.
Flexible and responsive service Frontline work flexibly to support a wide range of organisations with diverse IT needs. From emergency troubleshooting to planned, preventative maintenance, TBS provides cost-effective professional support.
"Thanks for excellent support. I would have to say your customer service is equal to that of John Lewis (which I highly regard) it must be the neighbourhood you are in!"
Office Manager, Apollo Scientific
How can TBS help your business? TBS is the ideal solution for companies who want the benefits of access to a highly skilled and experienced technical team, but who need to manage their expenditure on IT resources. Frontline Consultancy offers TBS for a wide range of networking and infrastructure requirements. Whether it’s a simple router or a multi-site VPN system, we will provide effective assistance when it is needed, and help ensure that your systems are efficient, effective and secure.
Not just reactive support... Preventative Maintenance We don’t solely respond to problem situations; as part of TBS, our consultants and engineers are constantly looking for ways to make your IT system more robust, more efficient and more effective.
Need more than support? If your business needs more than IT support, Frontline Consultancy also offer a fully managed service with 24/7 systems monitoring and helpdesk. Changes within your network alert our engineers, and emerging IT problems are identified early and resolved quickly – minimising downtime of your systems and staff.
Support includes the following:
Cisco
Watchguard Intel Servers/BladeCentre Storage Subsystems IBM Power Systems/ System i/ iSeries/ AS/400
IBM Director
Lotus Domino
Symantec Backup Exec
Double -Take
Disaster Recovery Planning On-site Support Design Installation Upgrades Remote Access Systems Management Configuration
Quick EDD
Citrix
VMware
Microsoft SQL Server
Microsoft Exchange Server
Microsoft Windows Server OS
SAP Business One
Consultancy Preventative Maintenance Security Audit Migration Network Infrastructure Helpdesk Trouble Shooting Problem Management
IBMi i5/OS OS/400
About Frontline…. Technology Solutions
Frontline Consultancy
Frontline Consultancy offers a range of infrastructure software products to enable the security, availability and management of your hardware. Partnerships include:
Frontline can keep your IT systems running all day, every day. We offer a reliable and competitive one-stop-shop for all your IT requirements.
Increasingly, organisations see the benefits of service solutions; the technical expertise and practical experience of our team encompasses breadth and depth. Our customers are many and varied - and are drawn from a wide range of industries.
Our consultants can help you get the very best from your IT investments; we can help you improve the security, performance and resilience of your IT infrastructure, and manage your systems on a day-to-day basis.
Our services include: remote management of your in-house systems and networks, secure hosting facilities with 24/7 monitoring and token based support.
Services are fully tailored to meet the particular needs of your organisation and to provide you with genuine peace of mind.
Established in 1991, Frontline Consultancy is a privately owned specialist IT company.
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Frontline Consultancy, Frontline House, Epsom Avenue, Brooke Park Estate, Wilmslow, Cheshire Tel: 0161 486 4400 Fax: 0870 606 7300 info@frontline-consultancy.co.uk www.frontline-consultancy.com