Pezet Matheson Property Management Information Pack

LEASING INFORMATION PACK

OUR INVESTMENT MANAGEMENT TEAM

We partner with developers and financiers to provide expert project marketing and sales campaigns that deliver outstanding success.

Working as an extension of your team, we bring our local knowledge of the market and its buyers to shape the way your projects impact the market and connect with buyers.

At Pezet Matheson Property Management, our focus is on delivering the highest level of service for our clients and maximising the return on their investment.

We believe that communication and transparency is essential to every good relationship. At Pezet Matheson, we pride ourselves in nurturing our relationships with both tenants and landlords’.

Jayde Pezet Managing Director

Our team represents energy, expertise and experience in delivering successful, sales and marketing solutions across the property spectrum.

Led by a leadership team entrenched in the local market, we think collaboratively and operate with a single goal – to deliver outstanding results.

Jayde has been involved in the real estate industry for over 20 years and expertly curates and manages project teams that deliver on key development objectives and sales targets.

With a proven capability in positioning developments to maximise their potential and profitability, Jayde brings his wealth of experience to craft integrated sales, marketing, and management strategies for property assets.

Todd Matheson Director

Todd’s client-focused approach to selling projects has seen him build a strong reputation for outstanding customer service alongside an extensive personal transaction record.

With close to two decades in the property industry, Todd brings his vast array of insights to the PezetMatheson team and his reputation for seamlessly delivering new developments from inception through to completion.

Aaron Dobson Business Development Manager

A strong operations professional and client relations specialist, Aaron comes to Pezet Matheson with an extensive background in business development and environmental consultancy experience. Integrity, honesty, and dedication are a few of the key attributes Aaron brings to this position. With the mindset of getting the job done right and providing landlords with comfort and trust, knowing that their properties are being taken care of.

OUR INVESTMENT MANAGEMENT TEAM

We work creatively and with an entrepeneurial energy. Our culture fosters positivity and drives us to achieve extraordinary outcomes.

• Who looks after the pool?

• Is there a valid pool safety certificate?

• Do I need to renew the pool safety certificate?

• Who’s responsible for pool equipment.

• Do many tenants have pets?

• What happens if there is any damage from a pet?

• Will my tenants get a pet without me knowing?

• Will my property rent faster with pets allowed?

• Who looks after the pool?

• Is there a valid pool safety certificate?

• Do I need to renew the pool safety certificate?

Michael Arcidiacono Senior Property Manager

Michael joins Pezet Matheson with a passion for property and over 11 years of experience in both residential and commercial management.

He is known for his exceptional customer service to owners and tenants alike. Having worked in various markets throughout Southeast Queensland he comes with a vast array of knowledge. Whether you’re a first-time investor or an experienced owner, Michael is dedicated to ensuring you have a professional to help navigate your next property venture.

Kate Fitzhenry Marketing and Operations Manager

Kate has over eight years of experience in various facets of marketing.

Kate’s previous roles have provided her with an in-depth understanding of CRM, social media, and marketing strategies, and the ability to liaise and build solid relationships with key external and internal stakeholders.

• Who’s responsible for pool equipment.

PET FRIENDLY INSURANCE MARKETING POOLS

THINGS TO CONSIDER BEFORE LISTING YOUR PROPERTY

WATER COMPLIANCE SMOKE ALARMS

• What legislation changes do I need to budget for?

• Who can certify smoke alarms?

• Do they meet current legislation?

• What happens if there is a fire?

• How much public/legal liability cover do I need?

• Is building insurance separate?

• Do I need to insure the tenants belongings?

• What do you need to be covered for?.

• Do you want to charge your tenants for their usage?

• Can Pezet Matheson organise a plumber for me?

• What are the costs involved?

• Is my property individually metered?

PREFERRED TRADESPEOPLE

PAINTERS

• Kyza Painting Joshua 0439 064 285

• Tony Proctor 0437 895 386 tonyproctorpainters@ dodo.com.au

CARPET CLEANING

• Excellence Carpet Cleaning (Sue 0428 840 915)

• Ashmore Carpets/Flooring (Aaron 0474 785 605

PEST CONTROL

• Select ’a’ pest (1300 847 984)

• Accurate Pest Management (1300 785 559)

PLUMBING

• A & B Plumbing & Civil (0422 806 704)

• Craftsman Plumbing & Gas (0411 433 282)

• Lee Plumbing & Maintenance (0420 923 923)

ELECTRICIAN

• Glen Owen Electrical (0409 747 275)

• Maycock Electrical (0434 203 980)

POOLS

• Penguin Pools (0416 466 641)

• Pure Aqua Pool Care (07 5573 0477)

POOL FENCING & INSPECTIONS

• Queensland Pool Fence Inspection (Zoltan 0403 186 673)

BLINDS

• Screens & Blinds (Cameron 0413 670 092)

• Blind Doctor (07 5522 0880)

LOCKSMITH

• A1 Locksmith (David 0418 755 814)

CLEANING

• South East Cleaning Services (Darren 0431 891 998)

• Stressfree Cleaning Services (Tania 0429 990 837)

• Mahda Cleaning Services (0422 340 221)

GARDENING

• Graham Snowden (0481 747 897)

• Lawn Enforcer (Craig 0423 828 351

• KM Landscape & Design Garden Maintenance (Victor 0452 190 280)

HANDYMAN

• Munros @ Burleigh (Doug 0417 409 135)

• Gerry Services (Gerry 0407 550 214)

EXAMPLES AND FACTSHEETS CHECKLISTS AND FORMS

MINIMUM HOUSING STANDARDS 2023/24

Use this checklist to help ensure your property is compliant with the 2023/24 Minimum Housing Standards.

WEATHERPROOF & STRUCTURALLY SOUND

The premises appears to be visually weatherproof and structurally sound

Windows and roof do not leak in the rain

Visually the floors, walls, ceiling and roof are in good repair and do not appear to be affected by significant dampness

Decks and stairs do not visually appear to show signs of significant/dangerous wood rot

Upon visual inspection of the premises, it appears that it is not likely to cause damage to a person’s safety

FIXTURES & FITTINGS

All fixtures and fittings in the property appear in good repair according to the current tenant

Any air conditioners, ceiling fans, security cameras, ovens and other electrical appliances or inclusions are all working and in good repair. If not, they must be removed from the premises or repaired.

All windows and doors appear to have working locks or latches

All windows above 1.6m in height appear to have security screens and/or not open more then 125mm.

VERMIN, DAMP & MOULD

Premises appears to be free of vermin or traps/ bait have been set to eradicate vermin

Premises appears to be free from mould or damp or treatment has been organized

Where possible, premises appears to have has satisfactory ventilation in the bathroom to reduce mould and damp. Tenant has been informed of how to mitigate the risk of mould.

PRIVACY

All windows in bedrooms and other rooms where people outside, can see inside, have coverings – Blinds, curtains, frosting or tinting

PLUMBING & DRAINAGE

Hot water system appears to be a suitable size for the number of occupants in the property

Property appears to have hot and cold water suitable for drinking

BATHROOMS & TOILETS

All toilets have doors for privacy

Toilets all appear to be working correctly including refilling, flushing & connected to sewerage system

KITCHEN

Functioning cooktop in good order

LAUNDRY

Sink and taps in good order

‘PRESENTATION SETS EXPECTATION’ ALWAYS START WITH THE END IN MIND

Getting the property ready for tenants to move in is one of the most important steps we can take to ensure the tenancy starts on the right note. Our entry condition reports reflect the state of the property at the beginning of the tenancy, enabling our team to expect the property be returned in that same condition (minus fair wear and tear) at the end of the tenancy.

If there are any property specific notes that you believe the tenants should know about upon moving into the house, please give our team a list of these. These can include items such as solar power boosters, septic or biocycle tips and tricks or specific cleaning items for flooring, kitchen benches etc.

Our expectation is the house and grounds will be presented to us to a professional standard. While you do not have to engage a professional to clean the house/carpets or maintain the grounds (pool where required), we do have high expectations of cleanliness. This allows us to expect the tenants to return the property in this state.

OTHER THINGS TO CONSIDER

• All windows and doors including cupboards and wardrobes open and close easily

• All locks are secure and operate effectively with keys provided

• Full sets of keys to be provided to our office plus one tenant. Any additional tenants will need access keys only

• The property provides adequate security to enable tenants to obtain contents insurance and personal items

• Property meets current smoke alarms requirements (see attached information sheet from QFES)

• Any operating instructions or manuals for appliances or other items which tenants require instructions to use

• Provide agent with any warranty details for any applicable items or building works, if applicable

• Ensure all lights and fittings are in working condition and spares left if required

• Pre-place or leave picture hooks on walls in best locations – this helps control placement and number of picture hooks allowed

• Where applicable ensure pool safety certificate is current. These expire after two years

• If pets have been in the house, consider a flea treatment throughout

• If you notice any pests, consider a pest control to treat those prior to tenants moving in

• Basic utilities to the house are functional and ready for tenants to arrange their own connections including but not limited to electricity, gas, internet and phone

Remember teething issues can occur when tenants move into the property. Each individual has different expectations of cleanliness, presentation and matters requiring maintenance. If you’ve been putting up with something, have it fixed to prevent any angst around the matter for tenants.

RENTING TO TENANTS WITH PETS

REASONS TO CONSIDER RENTING TO A PET OWNER

1. Pet owning tenants are generally willing to pay more rent.

2. Pet friendly properties rent faster.

3. Responsible pet owners can make excellent tenants.

4. Tenants with pets want to hold onto longer leases.

5. No more problems with “hidden” pets.

6. Most Australians feel their pet is part of the family and care for them as such.

7. “Considering pets” will not lock you into a pet-particular outcome.

8. Pet application and agreements forms are available.

MYTH BUSTING

MYTH: Pets create damage to properties

FACT: US data showed that there was little, if any difference in damage between tenants with or without pets. Interestingly, the cost of damage from pets was much smaller than the costs associated with tenants with children.

MYTH: A second pet is double trouble

FACT: Tenants with more than one pet need not be seen as a problem. Most pets, including dogs and cats, are social creatures, and companionship is important for their wellbeing. Keeping two pets can help alleviate issues associated with boredom and loneliness.

MYTH: Strata properties are not suitable for pets

FACT: Dogs and cats can be kept successfully in small spaces and cats, in particular, can adapt well to an indoor or high-rise environment. Not all strata schemes permit pets, so it is important for landlords and managing agents to check that the bylaws allow pets and whether any particular approvals are required before agreeing to rent the property to a pet owning tenant.

MYTH: Bigger pets mean bigger problems

FACT: The size of a pet is not related to how well it will be suited to a particular living environment. Experts emphasise that it is the owner/pet relationship which results in socially responsible behaviour and activities i.e. toilet training, manners, exercise, care etc. Experts also look to the temperament and degree of socialisation of the pet. Some landlords and agents stipulate that a dog has to weigh less than 10kg or be ‘small’. However this is very subjective and many larger dogs tend to be very quiet and docile.

Fact sheet

Water charging

Lessors are allowed to pass on the full water consumption charges (including bulk water charges) to tenants provided all the minimum criteria have been met.

What are the minimum criteria for water charging?

Lessors are able to pass on the full water consumption charges to tenants if:

• the rental premises are individually metered (or water is delivered by vehicle), and

• the rental premises are water efficient, and

• the tenancy agreement states the tenant must pay for water consumption.

Items a tenant can be charged

A breakdown of water charges is shown below.

Charge as shown on water bill Can tenant be charged?

State Bulk Water Charge Yes, tenant can be charged*

Water Usage Charges Yes, tenant can be charged*

Sewerage Usage Charge (may appear on the bill as fixed or variable) No, tenant cannot be charged

Fixed Access Charges (including Water Access Charge and Sewerage Access Charge)

*if the above criteria are met

Sewerage is not a service charge as defined by the Act and cannot be passed onto the tenant

No, tenant cannot be charged.

The lessor must pay all fixed charges for water supply.

What are water efficient rental premises?

A rental premises is considered water efficient if certain water fixtures meet the standards listed in the table below.

Water efficient devices Minimum water efficient standard required

Internal cold water taps and single mixer taps (excluding bathtub taps and taps for appliances)

A maximum flow rate of nine litres per minute.

Showerheads A maximum flow rate of nine litres per minute.

Toilets

A dual flush function not exceeding six point five (6.5) litres on full flush and three point five (3.5) litres on half flush and a maximum average flush volume of four litres (based on the average of one full flush and four half flushes).

The requirement for taps applies only to internal cold water taps that are installed over a hand basin, kitchen sink or laundry trough (including single mixer taps). The requirement does not apply to other taps in the premises such as bath tub taps, outside taps for the garden, or taps which supply washing machines or dishwashers. These taps are not required to be water efficient.

How can the lessor/agent prove the premises are water efficient?

At the start of the tenancy agreement, the lessor/agent and tenant should negotiate arrangements for water charging and the frequency of charges. The presence of water efficient devices should be noted on the Entry condition report (Form 1a).

Lessors/agents should be able to demonstrate the presence of water efficient devices where it may be unclear, such as by providing copies of:

• plumbing reports

• receipts

• packaging

• warranties or instruction manuals for taps and showerheads, etc.

For any water fixtures produced from 2005 onwards, the easiest way to check if they meet the required efficiency standard is to look for products with a WELS rating of three stars or higher. WELS is Australia’s water efficiency labelling scheme which rates fixtures including taps, showerheads and toilets according to water efficiency – the more stars the better. To find out more about the scheme or search the registered product database, visit waterrating.gov.au.

Important points to note:

• tenants and lessors/agents should negotiate obligations at the start of the tenancy and put these in the tenancy agreement, for example, if the lessor is to contribute to water costs.

• it may be helpful to contact your local water provider about average local water consumption. You can find the correct contact details on your latest water bill.

• water billing periods are unlikely to align with tenancy agreements. It’s important that both the tenant and the lessor/agent make note of the water meter readings on the condition reports at the start and end of the tenancy to calculate water consumption.

• lessors will receive the water bill, pay the full amount and provide their tenants with a copy of any water bills or evidence of water consumption to verify the amount to be charged. Tenants will not be billed directly by water supply authorities.

• tenants have one month to pay the agreed amount for water consumption after the lessor provides evidence of the costs to the tenant. The lessor/agent can not require the tenant to pay more than the billable amount, or charge tenants late fees.

• if the tenant and lessor/agent cannot agree about water charges, the RTA’s dispute resolution service may be able to assist.

Further information

For more information

Accessing

RTA forms

The RTA’s forms can be obtained electronically or in person at:

• rta.qld.gov.au

• 1300 366 311

• Level 11, Midtown Centre, 150 Mary Street, Brisbane.

SMOKE ALARM LEGISLATION

EXISTING DWELLINGS FOR OWNERS / OCCUPIERS

From 1 January 2017 From 1 January 2027

When replacing smoke alarms, they must be of a photoelectric type which complies with Australian Standard (AS) 3786-2014.

Existing smoke alarms manufactured more than ten years ago must be replaced. (Note: Smoke alarms should have the date of manufacture stamped on them.)

Smoke alarms that do not operate when tested must be replaced immediately.

Existing hardwired smoke alarms that need replacement must be replaced with a hardwired smoke alarm.

Smoke alarms in all dwellings must:

i) be photoelectric (AS 3786-2014); and ii) not also contain an ionisation sensor; and iii) be less than 10 years old; and iv) operate when tested; and

NEW DWELLINGS AND DWELLINGS BEING SUBSTANTIALLY RENOVATED

From 1 January 2017

The development approval process for new dwellings and substantial renovations will ensure that building approvals received on or after this date will bring dwellings into compliance with the new laws.

Smoke alarms in the dwelling must:

i) be photoelectric (AS 3786-2014); and

ii) not also contain an ionisation sensor; and

iii) be hardwired to the mains power supply with a secondary power source (i.e. battery); and

iv) be interconnected with every other smoke alarm in the dwelling so all activate together.

Smoke alarms must be installed on each storey:

i) in each bedroom; and

ii) in hallways which connect bedrooms and the rest of the dwelling; or

iii) if there is no hallway, between the bedrooms and other parts of the storey ; and

iv) if there are no bedrooms on a storey at least one smoke alarm must be installed in the most likely path of travel to exit the dwelling.

v) be interconnected with every other smoke alarm in the dwelling so all activate together.

Smoke alarms must be installed on each storey: i) in each bedroom; and ii) in hallways which connect bedrooms and the rest of the dwelling; or iii) if there is no hallway, between the bedrooms and other parts of the storey ; and

iv) if there are no bedrooms on a storey at least one smoke alarm must be installed in the most likely path of travel to exit the dwelling

Smoke alarms must be either hardwired or powered by a non-removable 10 year battery, or a combination of both may be allowed.

DWELLINGS BEING SOLD, LEASED OR AN EXISTING LEASE IS RENEWED

From 1 January 2017 From 1 January 2022

Requirements as for existing dwellings

Existing landlord’s and tenant’s obligations regarding the installation and testing of smoke alarms continue.

Property sellers must continue to lodge a Form 24 with the Queensland Land Registry Office stating the requirements of the smoke alarm legislation have been met.

Smoke alarms in the dwelling must:

i) be photoelectric (AS 3786-2014); and ii) not also contain an ionisation sensor; and

iii) be less than 10 years old; and

iv) operate when tested; and

v) be interconnected with every other smoke alarm in the dwelling so all activate together.

Smoke alarms must be installed on each storey:

i) in each bedroom; and

ii) in hallways which connect bedrooms and the rest of the dwelling; or

iii) if there is no hallway, between the bedrooms and other parts of the storey ; and

iv) if there are no bedrooms on a storey at least one smoke alarm must be installed in the most likely path of travel to exit the dwelling.

Smoke alarms must be hardwired or powered by a non-removable 10-year battery, or a combination of both may be allowed.

PRESCRIBED LOCATIONS FOR INSTALLING SMOKE ALARMS

Where practicable smoke alarms must be placed on the ceiling. Smoke alarms must not be placed:

i) within 300mm of a corner of a ceiling and a wall;

ii) within 300mm of a light fitting;

iii) within 400mm of an air-conditioning vent;

iv) within 400mm of the blades of a ceiling fan.

There are special requirements for stairways, sloping ceilings, and ceilings with exposed beams. These requirements are explained in the Building Fire Safety Regulation 2008. Penalties may be imposed for non compliance with the law.

GLOSSARY OF TERMS*

Dwellings - houses, townhouses (Class 1A) and units (Class 2).

Photoelectric - the method the device uses to detect smoke.

Hardwired - connected to the domestic dwelling’s electricity supply.

Interconnected - if one smoke alarm sounds all the other smoke alarms will also sound. Interconnection can be wired or wireless.

Storey - a space within a building which is situated between one floor level and the floor level or roof above.

Source documents

» Fire and Emergency Services Act 1990

» Building Fire Safety Regulation 2008

» Building Regulation 2006

» Australian Standard (AS) 3786-2014

» Land Title Act 1994

*Refer to specific legislation for full definitions. For more information visit www.qfes.qld.gov.au/smokealarms or email SmokeAlarms@qfes.qld.gov.au.

u

u

Landlord Preferred Policy

Absconding tenants – up to 20 weeks rent but not more than you would legally be entitled to recover under the lease

u Premises left untenantable for a minimum of 7 days due to insurable damage to your contents – up to 6 weeks rent

u Defaulting tenant resulting in termination of lease or eviction by court order – up to 20 weeks rent but not more than you would be legally entitled to recover under the lease

u Death of a tenant (under a sole tenancy) – up to 15 weeks rent

u Failure to give vacant possession – up to 28 weeks rent but not more than you would be legally entitled to recover under the lease

u Prevention of access for more than 7 days because of an incident listed in this insured event - up to 52 weeks rent

u Premises left untenantable due to tenant damage to your building for a minimum of 7 days – up to 52 weeks rent

u Weekly rent limited to $1,000 within standard premium. Higher weekly rent cover is available for an additional premium.

Additional benefits

If a claim for loss of rent is covered you may also be able to claim for the following:

u Reletting expenses that exceed the bond – up to $500 during any one period of insurance

u Removal and storage of goods required by the Act – up to $500

u Representation costs of your property manager obtaining a court order – up to $500 or up to $300 if you have to engage a bailiff/ sheriff for the purpose of evicting your tenant

u Change of locks – up to $250

Like all insurances, limits, conditions and exclusions apply. Read the Product Disclosure Statement for full details.

Loss or Damage – Section 2 – Contents*

This policy provides cover for contents owned by the property owner and legally responsible for such as floating floorboards, carpets, curtains, blinds, light fittings and furniture.

These items are covered against loss or damage from events such as:

u Tenant damage

u Damage by pets – up to $2,500 (per period of insurance)**

u Damage from scorching to carpet – up to $1,000 (per period of insurance)

u Flood, storm or rainwater damage

u Theft, fire (including bushfire), explosion, electric motor burnout, lightning, earthquake or tsunami and impact

We do not insure you for bushfire, storm, flood or tsunami in the first 72 hours of your policy. Like all insurances, limits, conditions and exclusions apply. Read the Product Disclosure Statement for full details.

Loss or Damage – Section 3 – Building (tenant damage)*

This policy covers your building against loss or damage from events such as:

u Tenant damage

u Damage by pets – up to $2,500 (per period of insurance)**

u Damage from scorching to sections of bench or vanity tops – up to $1,000 (per period of insurance)**

*Cover under Sections 2 Contents and 3 Building (tenant damage) is limited to a combined amount of $60,000 unless otherwise agreed and shown on your policy schedule.

**The limits described for pet & scorching are combined limits between Section 2 Contents and Section 3 Building (tenant damage).

This policy covers your legal liability as the landlord and owner of the property. Limit of

...because even the best tenant in the world could turn into your worst nightmare.

Barclay MIS working together with your agent gives you the peace of mind of knowing:

Correspondence from the Debt Collector can be sent to your tenant during the

stopping the problem

Barclay MIS can assist with enforcing payment plans during the

got you covered

Smoke Alarm Legislation

Current

Smoke

• be Australian Standard 3786-2014;

•

•

• operate when

• be interconnected with every

Smoke

• in each bedroom;

•

•

• if there are no bedrooms on a storey, in the most likely path of travel to exit the dwelling; and

• not within the prescribed exclusion zones – e.g. smoke alarms must be installed certain distances away from a corner of a ceiling and a wall, light fittings, air-conditioning vents, and ceiling fans.

Ongoing maintenance

There is an ongoing responsibility to have smoke alarms tested and cleaned within 30 days prior to each tenancy change or renewal. Smoke alarms must be replaced prior to their expiry date; and their batteries replaced when and where needed.

Sometimes weather can interfere with the perfect photo. Let us edit your image to display a listing’s full potential.

Real estate photography isn’t easy. Use this checklist to get your listing ready for photography.

GENERAL

REMOVE

Always maximize space to create a larger look and feel, remember less is more!

o Family pictures and personalised ornaments

o Memorabilia

o Animal food bowls, bedding and toys

WINDOWS AND MIRRORS

o Free of streaks

FLOORS

Remove these items to enhance perception of floor space size in photos.

o All rubbish bins out of sight

o Remove rugs and floor mats

LAMPS, LIGHTS AND FANS

o Turn on all lights and lamps

o Turn off ceiling fans

o Replace any faulty light globes (very important for dusk/twilight shoots)

LOUNGE/LIVING AREA

CLEAR

o TV remotes

o Video game equipment

o Any visible electrical cords

o Books, magazines and additional clutter

o Pedestal fans

o Keep any cushions to a minimum and neatly arrange

Tip: If you have homewares or a nice coffee table book you can display them tastefully on the table.

Tip: Keep in mind that rooms can look different depending on the height of your shot, so take a few different angles and use your favorite. This is especially important in areas like bedrooms, kitchen, dining areas, and also balconies with a view.

Don’t let the seasons ruin a great shot. Get us to enhance your images and remove unwanted items to make your listing stand out.

BATHROOMS

SHOWER

o Shower screen free of streaks

o Keep toilet lid down

REMOVE

o Remove washing baskets

o Rubbish bins

o Tissue boxes

o Used soap dishes

o Bath mats off floor

o Remove products lying around

Tip: Put out freshly co-ordinated towels, neatly double folded looks best. Use matching colors for most attractive results.

Tip: For that professional touch turn all taps to the centre, so that they are all matching – basins, showers and baths. Remember all taps including bathrooms, the kitchen and outdoor areas.

KITCHEN AND DINING AREAS

REMOVE

o Put away dishes

o Hide small appliances

o Bench tops clutter

o Tea towels

Kettles and coffee machines are okay as long as they don’t clutter your bench space. The idea is to style your space like a display home.

APPLIANCES

o Clean all appliances

o Free of streaks

o Turn on oven light for extra ambiance

o Refrigerator – remove magnets, kids’ drawings, fingerprints and calendars

LANDLORD RENTAL PROPERTY PREPARATION GUIDE

To ensure a smooth start to a new tenancy, the following checklist has been designed to help alleviate the process for what’s next, once a property has been leased. This list, will aid the transition to your appointed investment manager. Tick these items off as you go along and email us any relevant paperwork requested.

ESSENTIALS – PRIOR TO A LEASE COMMENCING WE REQUIRE:

1. THREE sets of property keys/remotes (TWO for tenants and ONE full access set for our office) .More may be required if more than 2 tenants are approved.

2. Provide exact details of Parking/Storage details and relevant numbers associated.

3. Alarm details and who to contact.

4. Smoke Alarm Check Compliance Certificate – agency can organise.

5. Pool Safety Compliance Certificate.

6. Water Efficiency Certificate houses only –agency can organise.

7. Contact relevant bodies for Council Rates, Water Rates and Strata Rates with our office postal address and email

8. Supply correct bank details for rent disbursement.

9. Copy of Landlords Insurance Policyrequired before property is listed “for lease”

10. Property to be professionally cleaned including any maintenance of gardens.

11. Tenant ‘settling in guide’ outlining any specific items in the property a tenant and ourselves should be aware of. i.e. how to operate the alarm system, pool maintenance guide

13. All manuals for appliances to be left in the property

14. Details of maintenance people. i.e. Gardener, etc.

15. Re-direct your mail if you have been living at the property.

16. Cancel your utility account details or contact MoveMeIn to help you disconnect your power at the premises prior to the new tenant moving in.

17. Property is to be vacated at least 48 hours prior to tenant moving in so that property professionally cleaned and exterior areas are cleaned so that an in-going condition report can be compiled prior to the tenant occupation.

18. If the property is Furnished for Lease please provide inventory in word document.

Completing these requests as soon as you can will save you time and money. Ensuring that all issues are addressed before a tenant moves in.