Company Magazine by Khaela Angela Carillo

SIX ELEVEN CONTENTS

Who is Six Eleven?

Where Six Eleven is Located?

How to Apply?

BPO BPOIndustry

Spending on business process outsourcing (BPO) services is expected to grow at a compound annual growth rate (CAGR) of 5.8 per cent to reach $8.8 billion by 2025.

THE THE GROWING GROWING

IINDUST NDUST

The Philippines' BPO industry is booming.. Business process outsourcing (BPO) is an important function for many companies. BPO allows organisations to focus on their core business activities while still providing value to their customers.

OUR COMPANY

We, at SixEleven, understand the importance of delivering the basic: attention to instructions accompanied by an accurate and timely response to the problem. We provide simple yet accurate and reliable solutions to all your BPO needs.

VISION

To provide our clients with highly effective and quality customer relationship management services designed to answer the corporate needs for: organizational efficiency, productivity, growth and profitability

We aim to provide our clients with real solutions to help them adapt to the rapidly changing environment of the technology industry

As a strategic partner, SixEleven provides a 24/7 inbound and outbound support enterprise that can improve your company's position in today's very competitive and highly technologically involved market. We take pride in utilizing today's state of the art technologies by incorporating them into our day to day operations while keeping things simple and precise to achieve specific goals. We provide you with the solutions and with services that work

VALUE

MISSION

To provide a complete line of total customer support services, designed to compliment the needs of technology-driven companies, and add value to their business operations, products and services

Passion for Customer Respect Pride Discipline Collaborative Ensure Growth Happiness

SixEleven Global Services and Solutions is a 3000 seat contact center We started our operations in May of 2006. We are located in the heart of the metropolitan city of Davao and General Santos City in the Philippines.

We are proud to be the first Filipinoowned and Mindanao-based international contact center designed to provide quality services in various arenas of Sales, Marketing and Customer Support.

With our commitment to excellence, flexibility and integrity, SixEleven Global Services, up to the last employee, aims not only to protect the brand names of our valued clients through outstanding customer service but convert their clients from database entries to loyal consumers of their products and therefore expand business opportunities and ensure growth and profitability

We house an army of individuals committed to Excellence and Professionalism. Equipped with the most modern facilities and state-ofthe-art technology such interactive voice responses, automatic call distribution, predictive dialing, automatic number identification, web collaboration, and email management.

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SixEleven workforce

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Booking & Order Taking

SixEleven specializes in customer booking and order-taking. Whatever product and industry they are in, our agents can confidently close sales orders virtually with minimal to no error.

Data Entry & Research

To expand your products and services, you need a team to research and gather data for you. With SixEleven, you can get the best team in getting to know your market and how you can improve your products.

Inbound Customer Support

Inbound customer support requires more features when it comes to handling a wide range of customers Nowadays, your team needs to be more flexible in terms of knowledge, expertise, and languages to communicate with them better.

Helpdesk Services

An efficient helpdesk processes your customer’s concerns in the shortest time possible Having a 24/7 service is also a plus to make it more accessible to customers anytime

BPO employees in the country are experts in solving technical issues, no matter how complicated it is.

Document

Processing & Quality Control Validation

From logistics to claims and applications processing, SixEleven staff provides the utmost processing service for you. At an affordable rate, you can hire a single VA or comanaged team to help you process high volume of applications and forms

Through these services, the company can offer all services required by potential clients. Each proposed service is tailored to the clients’ specific needs ensuring a unique service for every customer.

ONE-ON-ONE EXCLUSIVE INTERVIEW

N

E W S L E T T E R

June 05, 2022

BPO Career Tips: A Job Seeker’s Guide to a BPO Company Application

You must have a strong spirit if you want to be a successful person The spirit factor is very influential in a person's success in starting a career, the greater the enthusiasm you have, the more opportunities for success will be opened.

BE:

Trainable Career Driven Ready to Work

"A proud moment as we #CHITchat with Michael Bian who founded Six Eleven Global Services, one of the first BPO companies in Mindanao owned by a Mindanaon and why it's getting bigger each year for 15 years."

- Chito Samontina

Are you applying to a BPO company for the first time? Or are you looking for new BPO positions? Working for a BPO company is one of the best things you can do for your career, as there are numerous BPO advantages in terms of economic or personal growth

Chito Samontina, a Davao-based artist and host of the online talk show #CHITchat, has the opportunity to have a one-on-one interview with Mr. Michael Bian, CEO of SixEleven, on a special episode of ChitChat.

In the interview, Mr Bian wished to dispel the widely held belief stigma of the applicants saying they are not qualified to work in a BPO company due to their lack of experience He strongly believed that having no experience was not an issue here, and Mr. Bian stated that SixEleven will welcome anyone to apply. As a result, applicants need not be concerned because Sixeleven takes the time to train them so that they can learn and find the best position for them

Coach them for success.

Working in a BPO Industry is hard, It takes time for new employees to become fully integrated and able to operate 100% autonomously and productively

SixEleven Family believes that everyone is CAPABLE, however, they do not expect new applicants to be experts on their first try. They provide intensive early support to their new recruits in order to accelerate everyone joining their teams, it’s important for them to continue to connect with and coach their people

"Let's help each other because it's easier to do things when we work together " We will teach you the correct procedure and skills; with our assistance, you will be able to succeed,"says Michael Bian, CEO of SixEleven

"WE WILL TRAIN "WE WILL TRAIN YOU" YOU"

BPO Amids

P A N D E M I C

Six Eleven Global Services,

truly cares

Amidst the pandemic, SixEleven is still ramping Sixeleven Global Services has been providing jobs to a lotofdisplacedindividualssinceECQandGCQstarted

The COVID-19 pandemic acted as a catalyst in the revampingoftheBPOsector CompanieslikeSixEleven GlobalServices,whichwereagileandreadytoadaptto the 'new normal,' able to survive the storm SixEleven wasabletocontinueoperationsbyhavingupto70%of itsemployeesworkfromhomeduringstrictquarantine periods Several technological and digital changes, as well as equipping their workforce with the appropriate tools,hadtobeimplementedonacontinuousbasisto ensure an optimal level of operations while working virtually

According to MANILA, Philippines Despite the economic contraction caused by the pandemic, the country's business process outsourcing (BPO) industry grewlastyear.AccordingtoReyUntal,presidentofthe Information Technology and Business Process Association of the Philippines, the sector grew by about 1.8 percent in terms of headcount and 1.4 percentintermsofrevenue

“The Global Business Process Outsourcing Market will grow by $ 76.90 in during 2020-2024”

Interviews with 611 Employees

“We are lucky and privileged to be working from home There are those who’d like to work from home but simply cannot due the nature of their jobs while there are those who badly needs to be working but are not allowed to due to this pandemic In these challenging times, lets all do our part to contribute either to our companies, our community and our country Keep safe everyone!“

Soren Flores Senior HR, Gensan Site

“My experience is both blessed and fortunate, because in spite of the circumstances where our health is threatened, our company 611 was able to find a way that our commitment to our clients is sustained and delivered We were even given a choice to work from home with free internet access and computer or avail the free accommodation and meal while working in the office This shows how 611 put first the welfare of its employee which I personally experienced ”

Rommel Misamen Team Leader, Gensan Site

WORD OF TESTEMONIES 611

KEEP IN OUR HEARTS THE SIXELEVEN STORY

STORIES

Janine Vierness Call Center Agent

" Since I had been unemployed for over two years, I chose to apply at 611 I love 611 because they give me the opportunity to improve myself. There is no discrimination, and everyone is welcome. 611 is the BEST COMPANY to improve yourself For those who are currently jobless, you can apply here in 611, their salary is competitive, and the management is very accommodating "

Pajaro Call Center Agent

4 Years

Charmain Vargas Trainer, Gensan 2 Years

" Thank you is not enough. Moving to a new location as a Yolanda victim is difficult, especially if you're seeking for work, but with the aid of 611, I was able to start a new life and they also assisted me in finishing my studies. Numerous activities were provided by 611, and as a result, we employees could follow our passions, particularly in pageantry. I am beyond grateful of all the opportunities that 611 offered It doesn't just help me financially but also they help me develop my character and have a career growth."

Miss Haydee Senior Account Manager 11 Years

" In 611, my life was like an open book I had no prior experience in the BPO industry and had no idea what a call center representative do, but 611 still accepted me 611 changed me for the better, because I had the opportunity to encounter God, who completely altered who I am today. I want to thank 611 because without them, I would not be in this position.

For those people who want to apply here, just be positive and optimistic and have 100% determination."

" As a single mother, we must be selfless I want to be a good mother to my child. But I was unemployed at the time, and thanks to social media, I saw 611. I was initially hesitant because I am not fluent in English, particularly in communication skills. I don't have anything here in Gensan, I don't know anyone, have no relatives, and no place to live, but I tried because I wanted to do everything for my child. I had my interview and was fortunate to pass the assessment; it was a one-day process

I am grateful to 611 because it has helped me a lot, they have molded me into a better person, and most importantly they have helped me improve my English speaking skills, which is why I am now confident 611 has a good camaraderie among its employees, admin, and TLs. They treat their employees fairly, which is why I encourage everyone to apply because we are also very well compensated." "

3 Years

" 611 molded me, I learned to become a fighter and independent " Raffy Deculano Call Center Agent

Kris

SixEleven provides FREE HMO to all of their employees as a perk, granting them access to an HMO delivery system. These HMO plans allow the employees to seek and coordinate care on a local level. It focuses on the diagnosis and treatment of workrelated injuries and illnesses.

BECAUSE WECARE

An HMO network is a group of doctors, hospitals, pharmacies, labs, clinics, durable medical equipment vendors, imaging centers, and other health care providers who have agreed to provide medical care and services to company employees.

The company has selected carefully its benefits strategy and what plans to offer based on several factors, including employee age, location, and health status, as well as budget and compensation strategy.

HMOs Provide Financial Security

Employees engaged in an HMO plan through their employers can save significantly in the long run Because most medical procedures, emergency assistance, and even confinement are covered, employees save money by not having to pay hefty fees out of their own pockets

TOPPERFORMERS

LEADGENERATORS

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A C T I V I T I E S

Work-Life Balance

611MOMENTS

Work-Life Balance

ABOUT ME

Delivering newsletters through email is one of the best ways to build a strong relationship with your members and customers

Reese Miller

Delivering newsletters through email is one of the best ways to build a strong relationship with your members and customers

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