Zawawi Business Machines LLC Technology Managed Services
Who are we as a company? Established in 1986 with a clear vision to spur Oman into the ever growing and global technology realm, Zawawi Business Machines LLC has grown into a leading technology Company providing comprehensive IT Solutions, Services, Network Infrastructure, Technology and Human Resources that will help and facilitate its clients to be more competitive and successful in this age of electronic business revolution. Zawawi Business Machines is actively engaged in enabling its clients benefit from the enormous business potential created by the advent of e-business in the region. The Company strongly believes in building its operational policies, principals, guidelines and strategies on and around that of its internationally renowned and established business partners and associates.
Our Strategy ZBM is one stop for all IT solutions in Oman. ZBM offer complete range of solutions from desktop/server hardware, San storage, Products, Enterprise Applications & solution implementation and support. Our Consulting Services is focused on providing solutions that best fits organization needs and demand. Our motto is to provide solution that best conform to requirement with professional consulting approach. In order to accomplish its vision, ZBM has partnered with leading international giants in the IT industry. The idea behind the same is to provide single point access to the customer to get the latest technology-based Total IT Solutions involving integration of different hardware / software platforms, geographically different places and to have on line, reliable and useful information without compromising on costs or information security. The partners in this unique association include Microsoft Gold Partnership, Oracle, Unisys, DELL, Sage, Logical Access, Juniper, VMWare.
Our Competency & Knowledge Base
ZBM Product and Solutions Offering Te c h n o l o g y
Ve n d o r s /
Ve r t i ca l s
Products
IT Service Management / Asset Management
Manage Engine Service Desk Plus Application Manager IT 360
Manage Engine Op Manaqger NetFlow Analyzer Security Manager
Business Intelligence
Oracle BI
Board BI & CPM
Document Management System
EMC Documentum
Oracle Enterprise Content Management
Database
Oracle Database 10g/11g Microsoft SQL Server
Pervasive
DB/2 IFS
ERP
Microsoft AX/GP/NAV
Sage X3 Accpac ERP
Lawson ERP
HRMS
In-House
Accentia Implex
2Interact HRMS
Security Solutions
Beyond Encryption
CRM
Sage CRM Sage Act
Storage/Data Centre Solutions
Dell- EMC
VM Ware Virtualization Solutions
EMC
Others
In-House IMS
Print Management
Fax Management
Consulting & Outsourcing Services
ERP implementation
DBA Consulting
ERP Security Consulting
eScan Trend Micro Kaspersky Oracle CRM OnDemand Oracle Seible CRM
Lumensions Arc Sight
WatchGuard Firewall Appliance
Microsoft CRM
ZOHO CRM
Credit Control Monitoring Software ITSM ITIL Consulting
ORION ERP
Oracle eBusiness Suite
Resource Outsourcing
Service Level Management
Our Technology Solution Offerings Enterprise Product Based Solutions Enterprise Resource Planning (ERP)
Mid Range Products Solution
Business Intelligence (BI)
ITIL Based best IT Service Management Solutions
Document Management System (DMS)
Enterprise Asset Management Solution
Business Process Management (BPM)
Financial Accounting Management Solutions
Customer Relationship Management (CRM)
POS Retail Software Management Solution
Enterprise Infrastructure Solutions Enterprise Security Solutions Complete Infrastructure Solution
Services Based Solutions IT Implementation Services IT Project Management ( PMI Methodologies)
Virtualization Solution (VMware)
Database Management Solutions -(Data Migration, Maintenance Services)
Complete Storage Management & Hardware Supply
Annual Maintenance Services – Software & Hardware maintenance contracts
ManageEngine IT360 Product Overview A Comprehensive Business Service Management Solution
Agenda Introduction to Zoho & ManageEngine Introduction to ManageEngine IT360
Business Service Management
About ZOHO Corp.
ZOHO Corporation
WebNMS
ManageEngine
Zoho
OEM / Telecom Business. World #1 in EMS frameworks
32,000+ customers Strong Product line
Innovating for the future
Marquee customers
Web 2.0 Leader
Introduction to ZOHO Corp. - ManageEngine
Network Management
Application Performance Management
Security & Compliance
Desktop Mgmt / ServiceDesk
ManageEngine Enterprise IT Mgmt Software used by over 32,000 customers including 3 out of every 5 Fortune 500 companies
Business Service Management Traditional
BSM Approach
What is ManageEngine IT360 ?
BSM Tool that Helps People, Processes And Technology Work.
Troubleshoot Across Networks, Servers & Applications
BSM vs. BSM Lite BSM
BSM Lite
Suited for very large organizations
Suited for Mid-market
Existing investments in Big 4
No significant investments in Big4
Mega investments in Big 4 BSM solutions
Affordable
Complex Products, acquired portfolio
Single product with depth of Point Products
Complex integrations (# of interfaces & integration engines)
Integrated for Value- Out of the box
ManageEngine IT360 is a “BSM Lite� solution
ManageEngine IT360 – Key Components • Integrated WAN Traffic Analysis • Performance
• Availability / Performance/ Capacity Management
Network Monitoring
ITIL ServiceDesk & CMDB
• Automated Incident • Event Mgmt
Systems Management (DB, Servers, Middleware)
End User Experience Management • SLA Management • Web / J2EE Transactions, SOA
ManageEngine IT360 : For Networks
WAN Monitoring
Monitor Network Device
Link Utilization
Traffic Analysis
ManageEngine IT360: Application Performance Management • Linux • AIX • AS400 • Windows • Solaris etc.
Servers
Databases
App. Servers
• J2EE • .NET etc • Weblogic • WebSphere • JBoss • OracleAS
ERP • SAP • Oracle EBS
• Oracle • MS SQL • DB2 • Sybase • MySQL 16
ManageEngine IT360: End User Experience Management
HTTP(s) Synthetic Transactions
End User Apps (LDAP, Mail, Exchange etc)
End User Experience Management
J2EE Transactions
SOA Web Services
17
Monitor Business KPIs JMX DB Queries
Custom Scripts Business Metrics
SNMP
WMI SAP CCMS
ManageEngine IT360 : Service Desk • Business Rules • Self Service Portal • User Survey • Reports
• CMDB • Contract • Purchase
• Incident • Change • Problem
Ticketing
ITIL V2
IT Asset Mgmt
Knowledge Base • Manage Solutions • Easy to Use • Improve Workflows
ManageEngine IT360 – Target Audience IT Manager Service Manager CIO / Director
Technical Benefits • Out of the box Network, Systems and Applications Management – with Integrated Service Desk • Agentless Monitoring • Multi User – Web Client • Easy to Evaluate & Deploy - 132 MB Download
Business Benefits Line of Business Managers
For IT Operations
Understand Performance of Business Applications
Prioritize Issues in Production
Monitor End User Experience
Identify Root Cause of Performance Issues Quickly
Track KPIs and Business Metrics
Plan Capacity and Ensure Higher ROI
Custom Dashboards for various Stakeholders
Reduce People Costs by Simplifying Workflows
Centralized Dashboard for Business Services
Centralized Dashboard for various Mission Critical IT Services
Business Views of IT Infrastructure
ITIL Ready Service Desk
Making people, processes and technology work smarter, together
Network Performance Dashboard
Network Device Performance Monitoring
Application Performance Dashboard
SAP Performance Monitoring
E.g. : SAP Application Performance & Availability Monitoring
Our Key Personnel's Profiles Khaja Nooruddin - OCP, CRISC, CMP, ITIL, PM
Technology Consulting Total Years of experience : 12 yrs in IT Industry Middle East Experience: 5 yrs Technology Domain/industry Specialization : ERP Application Administration, Technology Consulting experience in Shipping & Logistics, Trading, software development, Technology Consulting. Technology specialization: Subject Matter Expert – Database, Business Intelligence & Data Warehousing, Enterprise Applications Servers, Project management Product specialization • • • • • • • •
MS SQL Server / Oracle Database Administration (OCP) – RAC, DB Migration, Upgrade Oracle eBusiness Suite ERP Administration( Apps DBA), Security Controls, SOD SAP Security Implementation, Microsoft & Oracle Business Intelligence/ Data warehousing, Document Management Systems (eBiz Archive) ITIL based Service Management Application (Manage Engine SDP, Front Range ITSM) Enterprise Security Assessment & Control, Implement Security Policy, Risk Management IT Service Management; ISO 20000; Product implementation
Projects/Experience:
Middle East : • PAEW IT360 – Integrated IT Management • Sadolin Paints : Project Manager for BI project; • OIB, Bhaker Haji Shipping Company, & MOD: Project Manager for Database/Applications Migration projects for • Haya, Oman Housing Bank, Oman Gas Co., MOD : Project Manager for ITIL / ITSM projects • ERP/Administrator/Project Manager for migration of Shipping ERP application, PILSHIP • Web portal development USA/India: Deloitte EBSO project; Projects & portfolio management for Computer Associates, Oracle DBA • Deloitte / Sun Trust Bank – Pricing optimization data structuring project • Deloitte / Oracle EBS Security Implementation- Deloitte Internal practice lead • Deloitte internal Quality framework for service offerings; • Oracle ERP Content management for Dell Malaysia • IT Security Policy, Risk Management for Citibank • Oracle Database migration & upgrade, for RaceMark Intl
Certified Manage Engine Consultant
Summary The ManageEngine alternative Expertise in IT Management Software (32,000 customers) Business Services Management for Everyone
Thanks! Contact Us: Khaja Nooruddin Information Systems Manager, ZBM Email: nooruddin_zbm@omzest.com Contact No. 00968 96743480 Website: www.manageengine.com/it360 Support: it360-eval@manageengine.com Blogs: http://blogs.manageengine.com/it360 Twitter: @it360