CHATBOT DEVELOPMENT intelligencebymachines
WhatisaChatbot?
For a deeper understanding of Chatbot, we can define it as a computer program that impersonates human conversations in its natural format, which may include text (since the advent of bots) or spoken language using artificial intelligence (AI) techniques such as Natural Language Processing (NLP) and audio analysis.
HowdotheChatbotsfunction?
Themaintechnologythatlies behindchatbotsisNLPandMachine Learning.
Chatbotshavetorelyonthe abilityofthealgorithmstodetect thecomplexityofbothtextand spokenwords.
Whenaquestionispresentedto achatbot,aseriesorcomplex algorithmsprocessthereceived input,understandwhattheuser isasking,andbasedonthat, determinestheanswersuitable tothequestion.
TypesofChatbots
Rule-basedChatbots
Chatbotsfollowasetof establishedrulesorflowsto respondtoquestionspostedbya user.
MachineLearning-based chatbots
Chatbotsthatarebasedon machinelearningcanholdmore complexconversationsastheytry toprocessthequestionand understandthemeaningbehindthe question.
UseCasesofChatbots
There are various interesting chatbots, which can make your life easy. Let’s take a look at some of the chatbots that are used in various industry segments.
OnlineShopping CRM ToolstoDevelopChatbots HealthcareSupport EffectiveProjectManagement
ChatbotDevelopmentPlatforms
IBMWatson
Watson is one of the most preferred platforms when it comes to building AI chatbots.
MicrosoftAzure BotService
The Azure bot service provides the developer with SDK and portal, along with a bot connector service that will allow the developer to connect to any social media platform
QnAMaker
This is another bot from Microsoft, which is exactly as the name suggests.
SemanticMachines
This company focuses on developing next generation conversation AI based chatbots
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