UX design

mentor: Amadea Derenda Mujezinovič mobile app for therapist searching

Problem: Problem: nowadays is very common for youngsters to look for therapists as it can provide them with a safe and non-judgmental space to express their thoughts, feelings, and concerns in the fast pace of life. But to find a suitable therapist and easily book a session is, unfortunately,

Frustrations:

- not having the courage to call a therapist because she is ashamed of having problems

- she doesn’t know where to find a wide range of therapists available

- she keeps postponing and avoiding the problem

-unsure about the positive outcome of a therapy

Goals:

- hoping that she will find a therapist with lots of experience in stress management - make an appointment at a suitable time and cancel easily if necessary

Solution: Offering a platform that connects individuals with licensed mental health professionals and provides convenient and accessible mental health services through a mobile app.

Goals: App aims to make theraphy more accessible by finding a therapist that match es your problems, easily booking a therapist session and offering an instant connection with therapists via messenger.

About Tina: Tina is a student at the Academy of Fine Arts in Ljubljana. Although she likes her studies she finds it quite stressful because of all the deadlines. She spends most of her doing school projects but she is rarely satisfied with the final product and is uncertin if the grade will be good enough. What is more, she is afraid of the critique received from professors. She is aware of the problem, but she doesn’t know how to fix it.

“I can do it anymore, this world is too much for me!”

Age: 21

Location: Ljubljana

Education: Academy of fine arts

Occupation: student

Personaisbasedontheuserintreviews.

Target group: Students

During the course, we went from a problem statement, through research (user interviews), and synthesis of data with personas and user journeys, to the first concept of a solution that we tested with potential users.

The user tests showed that the prototype is lacking in certain aspects, therefore the redesign is mandatory in this case. The first step would be to elaborate more on the homepage. For example, the section with therapist categories should provide more information about the different approaches to psychotherapy. Some users criticized the big amount of “clicks” before payment confirmation.

All those recommendations should be applied and later on, given to potential users to report the progress. Due to the busy schedule of the course, we manage to finish the wire-frames phase. Nevertheless, the course gave a solid foundation in the principles and methodologies of user-centerd design which is a great stepping stone in the UX design field.