COM 200 Week 4 Quiz
Download 1. Being connected to your own feelings has nothing to do with your ability to understand and be sensitive to others’ feelings 2. Emotional intelligence involves all of the following abilities EXCEPT 3. _____________ is a positive way to maintain relationships and involves direct discussion about the relationship and self-disclosure 4. The best active-empathic listening response below is: 5. The text outlines five conflict styles. Ahlani is a strong-willed person who has high control needs and is selfcentered. She is often heard in her group meetings cutting others off as they make comments, talking over some people, and strongly evaluating ideas presented by others in her group. Joan’s conflict style is 6. Being optimistic, expressing your commitment, emotional support and seeking support from family and friends are all examples of 7. Researchers report that most of us spend more time ___________ than we do in any other communicative activity; however, most people have had little education on how to be an effective listener. 8. Expressing anger, if done in a healthy way, can be productive if it helps partners realize how important an issue is and how the frustration has become unsustainable 9. Empathy is so important in communication because: 10. According to the _______________, commitment to a relationship is enhanced by tangible and intangible investments of resources, relationship satisfaction, and few relationship replacement alternatives