Answering

Answering Your Questions About the 2020 NRPA Annual Conference: A Virtual Experience

The 2020 NRPA Annual Conference: A Virtual Experience (NRPA Virtual) not only will bring the park and recreation community together, but also will serve as a platform for networking and exchanging ideas in new and imaginative ways. Here are answers to some of the questions you may have regarding this year’s conference.

What are the dates of NRPA Virtual?

This year’s conference dates are Tuesday, October 27 to Thursday, October 29. The NRPA Virtual Schedule at a Glance can be found at nrpa.org/Conference /About/Schedule-at-a-Glance. • Student Pass (Member): $45 • Student Pass (Nonmember): $65

Both the All Access Pass and Student Pass registrations include access to all education sessions, all general sessions, entrance to the virtual exhibit hall and any networking opportunities.

What is the conference cancellation policy?

Registration refund and cancellation requests must be provided in writing by Friday, September 25, 2020, no later than 5 p.m. EDT, and will incur a $100 administrative fee. No refunds will be issued if requested/postmarked after September 25, 2020.

Those wishing to cancel and receive a refund may submit their request prior to the indicated cutoff date of Friday, September 25, 2020, via the following: • Email: nrpa@mcievents.com • Mail: NRPA c/o MCI USA, 6100 W. Plano Parkway, Suite 3500, Plano, TX 75093 • Fax: 972.349.7715

How do I register to attend?

You can register for NRPA Virtual by visiting nrpa.org/Conference/ Registration.

Where can I find my Member ID number to register?

You can find your Member ID by logging in to your NRPA account at connect.nrpa.org and clicking “Sign In.” Once you are logged in, click the arrow next to your photo and select “Profile.” Your Member ID will appear beneath your bio. If you are unable to locate your Member ID on NRPA Connect, contact NRPA’s Customer Service Team via email at customerservice@nrpa.org or call 800.626.NRPA (6772).

What is the registration fee and what does registration include?

The rates for NRPA Virtual are: • All Access Pass (Member): $295 • All Access Pass (Nonmember): $395

If someone is unable to attend, can we substitute another person from our agency for an existing paid registration?

Yes! To do so, please contact MCI at 888.385.8010 or email nrpa@ mcievents.com. If you registered as a nonmember and received a threemonth trial membership, that membership also will be transferred.

What is the Conference Code of Conduct?

NRPA is dedicated to providing a safe, productive and welcoming environment for all participants and NRPA staff. We ask that you please review and keep the NRPA Code of Conduct in mind during the NRPA Virtual Conference. The NRPA Code of Conduct can be found at nrpa.org/Conference/ About/Code-of-Conduct.

What is the platform NRPA will be using for the Virtual Conference?

NRPA will be using the Hubb platform to host NRPA Virtual. To ensure best performance with the Hubb platform, we recommend using the Google Chrome, Firefox, Microsoft Edge or Safari internet browsers. Internet Explorer is not recommended.

When can I access my Hubb account to build my profile?

Starting Friday, October 23, you will be able to access your Hubb account and can begin setting up your profile. Once you have your profile completed, you can start navigating through the platform. You will be able to highlight sessions you would like to attend, as well as any exhibit booths you would like to visit.