MODULE 305 BUILDING YOUR TEAM GOD’S WAY Contact Person Dr. Mario Denton Crown Financial Ministries Marketplace Programme Director for Africa Africa Director for FCCI (The Fellowship for Companies for Christ International) CEO STRONG MESSAGE BUSINESS CONSULTANT Let's keep the good marketplace vibes alive. Let's network. Tel (w) + 27(0) 82 88 29903. E-mail address: mario@crown.org.za Website: www.crown.org.za and click on marketplace E-mail address: marden@mweb.co.za website: www.strongmessage.co.za Skype: mario.denton
Table of Contents 1. Foundation 2. Telephone interview determination 3. Ability determination 4. Attitude determination 5. Communication determination 6. Teamwork determination 7. Management and Non-management determination
Building your team God’s way I. Introduction A. Ever make a bad hire? B. What is the basis for making good hiring choices? C. Insist on Godly, Christian behaviors at work II. What does the Bible say about making good hiring choices? “Like the archer who wounds at random is he who hires a fool or any passer by” (Proverbs 26:10 NIV)
“Putting Confidence in an unreliable person is like chewing with a toothache…” (Proverbs 25:19 NLT) III. Each Employee brings unique gifts to the workplace “There are varieties of gifts, but the same spirit” (1 Corinthians 12:4 NAS) A. Not enough to hire a good person. Must hire a good person who is a good fit B. Never hire a great person who is a poor fit for the job C. Never hire a great person for the wrong job
IV.
Employers must evaluate gift mix and job fit
“For just as we have many members in one body and all the members do not have the same function” (Romans 12:4 NASB)
V. Employers must carefully examine each potential employee “The naïve believes everything but the prudent man considers his steps (Proverbs 14:15 NAS) VI.
Employers must evaluate each potential employee on Objective standards
“Do not judge according to appearance but judge with righteous judgment” (John 7:24 NASB) VII. Review candidates by resume 1. Effective reviewing of resumes gives you a quick look at many candidates 2. Sorting out those with possibilities It’s like horse shoes close scores points 3. Create resume review sheet for each job- see sample Draw line down the middle List in order most important qualifications on left side & copy Match up experience in the right column Most matches will be obvious, saving time in the process Batch resumes if you have a pile 4. Review resume and determine if experience is primarily VIII. Pre-Screen Telephone Interviewing
A. Determine candidate essentials- goal is to determine if face to face interview worthwhile for you and the candidate. Saves time and energy. (see sample pre-screen questions) 1. Verify Past Employment in detail and insure all gaps are filled in 2.Verify Past Experience Confirm functions and responsibilities as well as job titles
3. Verify critical aspects of current job. What were the key aspects of past jobs
4. Verify past work success. Define what work the candidate believed was successful 5. Verify understanding of basic responsibilities for job being offered, to Insure the candidate understands the opening 6. Verify salary when departed and new salary to determine what kind of Raises the person is changing jobs to receive.
7. Verify understanding of critical aspects of job being offered, to insure Candidate understands the open position 8. Verify current salary and how much is wanted to avoid wasting time if you are out of the park. 9. Verify past successes in quantifiable terms. 10. Verify reasons for leaving past job, and past jobs. 12. Verify necessity of creativity on current job. 11. Verify what looking for in next opportunity, to understand what the candidate expects.
B. Decide if candidate fits: 1. No- applicant cannot do job 2. Maybe- explain fit and will consider and get back 3. Qualified, if so then: Schedule interview Insist appointment be kept Insure confidently Application to be completed completely and honestly References will be checked C. Get back to everyone if not considered
IX. Face to Face interviewing A. Set the stage to sell your business so you don’t loose good prospects 1. Professional reception 2. Create warm, personal atmosphere 3. Privacy, no interruptions 4. Have all information about candidate and company
B. Key rules when interviewing candidates 1. Listen 80% of the time “Does the ear test the words” 2. Be clear, straightforward 3. Stick within your themes 4. Keep person on track, don’t allow wandering 5. Insist on an answer, I’ll wait for you to formulate
6. Follow up with how, why or ask for examples C. Six key areas to probe 1. Ability 2. Communication 3. Attitude and Manageability 4. Teamwork 5. Non-management profile fit 6. Management profile fit
X. Ability “Chose wise and discerning and experienced men…” (Deuteronomy 1:13 NASB) XI. Attitude- Key to manageability “She obeys no one, she accepts no instruction…” (Zephaniah 3:2 NIV) XII. Communication “Through presumption comes nothing but strife” (Proverbs 13:10 NASB) XIII. Teamwork “Bear One another’s burdens, and thus fulfill the law of Christ” (Galatians 6:2 NASB)
XIV. Non - Management profile fit “For each one shall bear his own load” (Galatians 6:5 NASB) XV. Management Profile fit “The overseer must be above reproach as God’s steward, not self willed, not quick tempered, not addicted to wine, not fond of sordid gain, but hospitable, loving what is good, sensible, just, devout, self controlled” (Titus 1:7-8 NASB) XVI. Interview Wrap Up A. If interested in the candidate ask if they want this job. B. Establishes interest- response may be luke-warm C. What would you like most about the job? Least? D. Should you be offered the position, how long will you need to make a decision? XVII. Checking References “The naïve believes everything but the prudent man considers his steps” (Proverbs 14:15) A. Goals of checking references Determine if person was truthful Obtain another perspective of the candidate Determine if Fit is Good
B. Insist on work related references, not just personal C. If possible get references “360” degrees A boss A peer An employee D. Most workers have one or more past failures- Key is to understand those failures and what the person learned. E. Make a list of questions to ask references- and copy Ask the same questions of each reference Verify key claims F. Questions to ask references: How was conflict handled? Do they follow through? How do they handle constructive criticism? Are they able to overcome roadblocks? Ask what is the person’s greatest strength and greatest weakness? How did they grow on the job?
Building Your Business God’s Way
Resume Review Sheet (Sample -Medical Office Receptionist) ________________________________________________________________
Essential Job Requirements Qualifications Knowledge/medical terminology
Computer experience
Face to Face customer contact
Telephone experience with customers
Experience with insurance/ HMO billings
Amount of work experience/ maturity
Scheduling
Filing
Candidate
Building your Business God’s way Telephone Interview Determination Telephone Interview Determination (Prior to Face to Face Interview Sample Questions)
1. Verify Employment History Specific dates Salary level Reasons for leaving 2. Experience- focus on function not years in a job
3. What is the most critical aspect of your current job?
4. What aspects of your current job have been most successful?
5. What are the qualities or strengths necessary in this position?
6. How does your position fit into the company’s goals?
7. What do you like most and least about your current position?
8. How much money are you making? How much do you want?
9. Review any key claims on resume
Building your Business God’s way Ability determination Ability Determination ( Face to Face Interview Sample Questions)
1. Job history: Don’t accept everything on the resume. Discuss in detail. Probe each starting date, advancement, and salary history detail.
2. What were the three most important aspects of your job? 3. What types of decisions were required of you? 4. What are your overall achievements? Give examples. 5. What was your required workload in your last position? How did you have to divide your time between different responsibilities? 6. o you understand the qualities required for success on the job you are applying for? Which of these qualities do you have? 7. What is your greatest strength? Your greatest weakness? 8. Follow with questions that relate to specific job for which they are applying. i.e. medical clerical job = insurance understanding
Building your Business God’s way Attitude determination Attitude Determination (Face to Face Interview Sample Questions)
1. What excited you most about your past work? The least?
2. How do you like to be managed? How do you like to be directed? 3. How has/ does your boss get the most out of you? 4. Describe your current boss. Describe the best boss you have ever had. Why? The worst. Why? 5. What do you think of your current boss? What have you disliked most? Liked most? 6. How could your boss have done a better job? 7. Explain how your performance was rated? Fairly? Timely? Routinely? 8. How do you organize your daily work? Explain about a time when your boss rearranged your priorities. Your reaction? 9. When have you needed to change work priorities and scheduling? 10. Explain a time your suggestions were discarded. How did you feel or react?. 11. Explain three work- related successes. How did you achieve success? 12. What were your three biggest mistakes? What did you learned from them?
13. How do you work alone? When the boss is gone?
14. When have you become very angry on the job? What was the cause?
15. How did you work through your feelings?
16. What types of incentives and rewards work for you?
Building your Business God’s way Communication determination Communication Determination (Face to Face Interview Sample Questions) 1. Were verbal and written communication important in your past jobs?
2. What type of interaction was required with customers, co-workers, and managers?
3. Was written or oral communication more important?
4. Have you ever had conflicts with your past managers? How did you resolve problems?
5. What type of communication do you prefer? What do you like least?
6. How have you been required to communicate with customers?
Building your Business God’s way Teamwork determination Teamwork Determination (Face to Face Interview Sample Questions)
1. Outline the job offer responsibilities and work team. Then ask: Have you worked with a similar team? What was your experience?
2. When working with new people, how do you get to know them?
3. How do you see your role as a team member?
4. What past colleagues have you gotten along with well? Poorly?
5. When were you part of a successful team? Why was the team successful? Your role?
6. When were you part of an unsuccessful team? What happened? What did you do? Who was responsible? What was your role?
7. Have you ever needed to place a colleagues work before your own? Example?
Building your Business God’s way Non management determination Non Management Determination (Face to Face Interview Sample Questions) 1. Where do you see yourself in six months? One year? 2. Do you have any other job aspirations within our company?
3. Explain your understanding of the job offer requirements. How do you see a typical work day?
4. How do you define a successful job and career?
5. Have you served an angry customer? Examples. How did you respond?
6. When have you changed the bosses instructions or priorities? Why? How and when did you communicate your decision to your boss?
Building your Business God’s way Management determination Management Determination (Face to Face Interview Sample Questions) 1. Have you been required to implement an unpopular decision? What was it? How did people respond? 2. What was your staff turnover? Type of turnover (resignations or firing) 3. How many people have you fired? What was the most common reason? Tell me about the last time you let a person go for that reason & what lead up? 4. How have you orientated new employees?
5. What training have you conducted? What is your perspective on training? 6. How have you established communication with your staff? Managers? Peers? 7. How do you establish objective and accountability for staff? Yourself? 8. How did you quantify your results as a manager? 9. How do you conduct performance reviews? How often? 10. Describe the current organization of your department, and responsibilities of each
person.
11. Did you have budget responsibilities for your department? How did you adhere to your budget? 12. How were your required to interface with various departments?
6. Dig deeper and learn more (Optional) This section includes various support material for further inspiration and encouragement and relates to the material covered in this section ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
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Progress Report James 1:22-25 “Do not merely listen to the word, and so deceive yourselves. Do what it says. Anyone who listens to the word but does not do what it says is like a man who looks at his face in a mirror and, after looking at himself, goes away and immediately forgets what he looks like. But the man who looks intently into the perfect law that gives freedom, and continues to do this, not forgetting what he has heard, but doing it-- he will be blessed in what he does.” (NIV) Name and Number of Module ________________________________________ Participant’s Name: ________________________________________ The Biblical Truths (Principles) I learned from this module: ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------I intend to apply this Truth (Principle) in my business by:
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Acknowledgement Steve Marr consults with business and organizations bringing a national and international perspective to achieve improved vision, focus, quality, and management effectiveness in today’s competitive environment. Effective practical assistance is provided to the business person or ministry leader. Steve’s radio feature “Business Proverbs is heard on worldwide, including armed Forces Service radio For more information visit www.stevemarr.org Material adapted by Dr. Mario Denton Mario is the International Field Continental Programme Director – Market-place for Crown Africa, the Africa Director for FCCI (The Fellowship for Companies for Christ International) and the CEO of Strong Message Business Consultancy. He is an international teacher and industrial psychologist and uses his strong academic and corporate background and his uniquely effective coaching to help people tap into their inner being; to utilise their strengths and expand their skills to make a difference in the workplace. He and his wife, Mariene, are based in Cape Town, South Africa, and are blessed with three grown sons.
Servant
Copyright. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by an information storage and retrieval system without permission. Regarding permission to reprint material from this material, please write to Dr Mario Denton: Unless otherwise noted, Scripture quotations are from The Holy Bible, English Standard Version, copyright © 2001 by Crossway Bibles, a division of Good News Publishers. Used by permission. All rights reserved.
Starting and sustaining a High Performance organisation requires time and money …
and a lot of it.
But … serving as the Leader of God’s business requires much more
We can help you through: • Educating your leaders. • Assisting with small groups in establishing direction for your organisation.
• Doing workshops on your purpose for being in business, ownership, avoiding financial bondage and integrity in the workplace. • Delivering seminars on improving performance and achieving higher levels of significance. • Biblical teaching and prayer support. Let's keep the good marketplace vibes alive. Let's network. Contact Dr Mario Denton today to become a member of the Crown Companies Marketplace Coaching TEAM.
Crown Companies Legacy Leaders Providing mature business leaders an opportunity to continue to use their skills productively for the Glory of God. Do you desire to pass on the baton to business leaders to transform their business? Legacy leaders are business leaders who have a desire to continue to use their skills productively to mentor, coach and train the other business leaders, as well as train the next generation of business leaders for the glory of God. Crown Companies exists to equip and encourage business leaders to operate their business and conduct their personal lives in accordance with Biblical principles.
Legacy leaders •
Are experienced in business
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Understand and are committed to the vision of CROWN Companies
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Have implemented biblical principles in their own personal life and business
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Are mature in the Christian faith and are of proven character
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Have a passion to see other business leaders succeed as determined by God’s standards
Legacy leaders may possess: •
The capability to be an encourager, coach, mentor and disciple.
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The ability to provide wise business counsel to other business leaders
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The time and or resources to come alongside other business leaders
"Teach us to number our days that we may present to you a heart of wisdom.” Psalm 90:1. Legacy leaders serve in a wide variety of capacities, including: •
Mentoring individual business leaders
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Working with groups of business leaders
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Serving as an ambassador for CROWN Companies in your church and community
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Travelling abroad to assist business leaders in other countries
Do you want to make a difference in the lives of others for eternity? How can you serve the Lord as a legacy leader and begin sharing all that the Lord has entrusted to you? 1. Pray now where the Lord will use you in the lives of other business leaders to impact the Kingdom of God for His glory.
2. Contact Crown Companies at mario@crown.org.za or the Crown companies office at +27 21 975 0226 3. Visit our website at www.crown.org.za for more information, tools and resources and become a member to enjoy the support, counsel and fellowship of other members and the extensive material available.
Crown Companies: Reclaim the workplace for Christ Is the vision of your church also to bring the people of your community into a lifetransforming encounter with the Kingdom of God? The workplace is a key battle ground for achieving the above vision. Mature and equipped believers should live their faith in the workplace. But many need help in understanding what that means, as well as support in carrying it out. If you want to live your faith in the workplace, helping to make it more effective of God’s Kingdom on earth, then we at Crown Companies want to come alongside you to support and equip you. Our mission and intention are to develop flexible training programmes and processes to assist you in this regard. Imagine a workplace where ….. •
There were biblically based, explicitly defined values
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Ethics and integrity are paramount
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Love and servant leadership governed relationships
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Pursuit of excellence was the norm
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Collaboration was sought but obedience and commitment to final decisions were followed
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Selfish ambition was non-existent
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Accountability was enforced – in a supportive manner
START WITH A WORKPLACE MINISTRY IN YOUR CHURCH Equip your workplace leaders to become ministers. Help them to become sensitive to the lost. Help the workplace leaders of your church get a vision for joining God in the workplace ministry.
Crown Companies: Become the business leaders God intended you to be Sometimes it is a matter of survival, but you have to become the business leaders God intended you to be. The purpose of Crown Companies is to help business leaders: •
Draw closer to God
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Establish a committed and vibrant relationship with the Lord
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Develop deep, meaningful relationships with like-minded peers
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Learn what it means to run a company for Christ
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Help other workplace leaders to do the same
This is accomplished through •
Monthly leadership groups
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Workplace conferences
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Materials, resources and training on our website
"Love the Lord your God with all your heart and with all your soul and with all your mind and with all your strength. The second is this: Love your neighbour as yourself. There is no commandment greater than these." Mark 12:30-31. Search the untold riches of the Bible to find scriptural perspective for operating a company as a steward of Christ with like-minded peers and colleagues. Join a small group and facilitate discussions relevant to: •
Sales and marketing strategies
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Effective time management
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Cash flow and profit
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Planning goals and implementation
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Motivating people
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Problems solving
"For my thought are not your thoughts, neither are your ways my ways, declares the LORD. As the heavens are higher than the earth, so are my ways higher than your ways and my thoughts than your thoughts." Isaiah 55: 8-9. START WITH A SMALL GROUP DISCUSSION IN YOU AREA Do you need someone to pray with you – someone who understands the pressures of running a company, someone who cares? Do you desire to integrate your Christian faith into the daily operations of the business God has entrusted to you? For more information on a small group in you area contact Dr Mario Denton at mario@crown.org.za.
"And I say unto you, Ask, and it shall be given to you; seek and ye shall find; knock, and it shall be opened unto you. For every one that asketh receiveth; and he that seeketh findeth; and to him that knocketh it shall be opened.". Luke 11: 910.
Crown Companies: Every believer a minister in the workplace Common dilemmas in the workplace •
Isolation: Feeling the pressure of being responsible for many people
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Need encouragement but rarely receive it
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Need people with whom they can communicate honestly
Equipping the workplace You have an opportunity to make a difference in the workplace to which God has called you. Meet monthly with other business leaders to receive instruction and training from other top business speakers on how to integrate your Christian life into your business. Form a small group of leaders who serve one another in a well-informed, support group where burning issues like the following can be discussed:
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Develop a strategic plan tailored for each member’s business
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Developing an action plan for ministry
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Developing your company’s mission and vision
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Product and service excellence
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Giving back to the Lord
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Long-term financial planning
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Building a high-performance team
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Hiring smart
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Sharing your faith in the workplace
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Problem solving
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Customer service
START WITH A LIFE-CHANGING SMALL GROUP DISCUSSION IN YOU AREA. Do you desire to integrate your Christian faith into the daily operations of the business God has entrusted to you? For more information on a small group in you area contact Dr Mario Denton at mario@crown.org.za.