Leadership Principles from God’s Word:
Communication Skills Mario Denton Module 406 D Leadership Principles from God’s Word: Communication Skills
Leadership Principles from God’s Word: Communication Skills
Leadership Principles from God’s Word: Communication Skills
Passage to memorize Matthew 15:18 The things that come out of the mouth come from the heart
Leadership Principles from God’s Word: Communication Skills
Seek first to understand • Proverbs: 16:13 He who answers before listening –that is his folly and his shame • Proverbs: 12:16 Reckless words piece like a sword but the tongue of the wise brings healing
Leadership Principles from God’s Word: Communication Skills
Strengthen your ability to listen • Your degree of ability to communicate will either evoke trust or distrust in those you lead • It will instill either confidence or fear
Leadership Principles from God’s Word: Communication Skills
God communicated with us in scripture not merely to inform us but also to transform us
Leadership Principles from God’s Word: Communication Skills
God’s word richly blesses and empowers those who learn form and follow it
Leadership Principles from God’s Word: Communication Skills
The mouth speaks that which fills the heart Luke 6: 43-45
Leadership Principles from God’s Word: Communication Skills
Our speech can be blessing or injury to others • James 3: 1-16 The tongue seems to be more difficult to bring under control than any other part of our being • Our speech is not a neutral territory but it is shaped by our character
Leadership Principles from God’s Word: Communication Skills
Respond with an mind that is open • Listening that leads to understanding is one of the effective leaders best communications strategies • Search for the fuller meaning
Leadership Principles from God’s Word: Communication Skills
Be quick to listen and slow to speak. James:1-19 • Communication begins with values • Communication always occur in a relationship • David Nathan story in 2 Samuel 12:125 From relation, Preparation, confrontation to restoration
Leadership Principles from God’s Word: Communication Skills
• Leaders who want to communicate effectively must cultivate their hearts along with their relationships; they must communicate as people of strength, fullness and vitality Leadership Principles from God’s Word: Communication Skills
Remember that wherever you are or whatever you are feeling ,
GOD knows !
Leadership Principles from God’s Word: Communication Skills
Communication styles
Leadership Principles from God’s Word: Communication Skills
Interaction categories 1. PROPOSING A behaviour which puts forward a new suggestion, proposal or course of action 2. BUILDING A behaviour which is usually in the form of a proposal, which extends or develops a proposal made by another person 3. SUPPORTING A behaviour which makes a conscious and direct declaration of agreement or support for another person or his concepts and opinions
Leadership Principles from God’s Word: Communication Skills
Interaction categories 4.
(Continued)
DISAGREEING A behaviour which states a direct disagreement or which raises objections and obstacles to another person’s concepts or opinions (NB - disagreeing is about issues) 5. DEFENDING/ATTACKING A behaviour which attacks another person either directly, or by defensiveness. Defending/ attacking behaviour usually involve value judgments and often contain emotional overtones (NB - defending/attacking is usually about people, not issues)
Leadership Principles from God’s Word: Communication Skills
Interaction categories (Continued)
6. TESTING UNDERSTANDING A behaviour which seeks to establish whether or not an earlier contribution has been understood 7. SUMMARISING A behaviour which summarises or otherwise restates in a compact form the content of previous discussions or events 8. SEEKING INFORMATION A behaviour which seeks facts, opinions or clarification from another person
Leadership Principles from God’s Word: Communication Skills
Interaction categories (Continued)
9. GIVING INFORMATION A behaviour which offers facts, opinions or clarification to other people 10. BRINGING IN A behaviour which invites views or opinions from a member of the group who is not actively participating in the discussion Leadership Principles from God’s Word: Communication Skills
Clear communication model
Source: Training consulting services
Leadership Principles from God’s Word: Communication Skills
Clarifying Clarifying skills provide overall direction for an interaction and develop a clear understanding of the topic or issue being discussed • • • • • •
Establishing purpose Agreeing on process/agenda Asking appropriate questions Checking understanding Summarising Encouraging participation
Leadership Principles from God’s Word: Communication Skills
Listening and responding Listening and responding skills build understanding and interpersonal relationships • Encourage others to open up • Add to your knowledge and understanding of the situation • Improve your interpersonal relationships and build rapport • Improve your efficiency by reducing lost time caused by misunderstandings
Leadership Principles from God’s Word: Communication Skills
Listening and responding (Continued)
•Recognising •Revealing •Disagreeing •Asking appropriate questions
Leadership Principles from God’s Word: Communication Skills
Exploring Exploring skills generate ideas and suggestions on what and how to go about something – Inviting proposals – Presenting proposals – Developing proposals
Leadership Principles from God’s Word: Communication Skills
Actioning Actioning skills ensure that the best solution is agreed on and the details tied down – Evaluating options – Agreeing action
Leadership Principles from God’s Word: Communication Skills
Reviewing Reviewing skills ensure that agreed actions are implemented – Summarising – Setting follow-up dates – Following-up
Leadership Principles from God’s Word: Communication Skills
COMMUNICATION STYLES • Four basic styles of communication can be identified: – Action orientated – Process orientated – People orientated – Idea orientated
Leadership Principles from God’s Word: Communication Skills
Action orientated people: • Talk about: – – – – – – – –
Results Responsibility Objectives Performance Productivity Efficiency Moving ahead Achievements
• Are: – Pragmatic (down to earth) – Direct (to the point) – Impatient – Decisive – Quick (jump from one idea to the next) – Energetic
Leadership Principles from God’s Word: Communication Skills
Process orientated people: • Talk about: – – – – – – – –
Facts Procedures Planning Organizing Controlling Testing Trying out Analysis
• Are: – Systematic (stepby-step) – Logical (cause and effect) – Factual – Verbose – Unemotional – Cautious
Leadership Principles from God’s Word: Communication Skills
People orientated people: • Talk about: – – – – – – – –
Needs Motivations Teamwork Feelings Understanding Sensitivity Awareness Beliefs
• Are: – – – – – – –
Spontaneous Empathetic Warm Subjective Emotional Perceptive Sensitive
Leadership Principles from God’s Word: Communication Skills
Idea orientated people: • Talk about: – – – – – – – –
Concepts Innovation Creativity Possibilities Grand designs Alternatives New ways Potential
• Are: – – – – – – – –
Imaginative Charismatic Ego-centered Unrealistic Creative Full of ideas Provocative Difficult to understand
Leadership Principles from God’s Word: Communication Skills
Communicating with an action orientated person: • Focus on the results first (present the conclusion right at the outset) • State your best recommendations (do not offer many alternatives) • Be as brief as possible • Emphasize the practicality of your ideas • Use visual aids Leadership Principles from God’s Word: Communication Skills
Communicating with a process orientated person: • Be precise • Organize your presentation in a logical order – Background – Present situation – Outcome
• Break down your recommendations Leadership Principles from God’s Word: Communication Skills
Communicating with a process orientated person:(continued) • Include options (consider alternatives) with pros and cons • Do not rush the process orientated person • Outline your proposal (1,2,3 etc)
Leadership Principles from God’s Word: Communication Skills
Communicating with a people orientated person: • Allow for small talk (do not start discussion right away) • Stress the relationship between your proposal and the people concerned • Show how the idea worked well in the past • Indicate support from well respected people • Use an informal writing style Leadership Principles from God’s Word: Communication Skills
Communicating with an idea orientated person: • Allow enough time for discussion • Do not get impatient when he/she goes off on tangents • In your opening, try to relate the discussed topic to a broader concept or idea; be conceptual • Stress the uniqueness of the topic at hand Leadership Principles from God’s Word: Communication Skills
Communicating with an idea orientated person:(continued) • Emphasize future value or relate the impact of the idea on the future • When writing to an idea orientated person, try to stress the key concepts which underline your proposal or recommendation right at the outset. Start off with an overall statement and work toward the objective
Leadership Principles from God’s Word: Communication Skills
Leadership Principles from God’s Word: Communication Skills
Leadership Principles from God’s Word: Communication Skills
Leadership Principles from God’s Word: Communication Skills
Prayer Focus • Father, I ask you to give me a complete understanding of what you want to do in my life, and I ask you to make me wise with spiritual wisdom. • I roll my works upon You, and You make my thoughts agreeable to your will and so my plans are established and succeed. • I have the mind of Christ and hold the thoughts, feelings and purposes of His heart. Amen Leadership Principles from God’s Word: Communication Skills
I will give Him glory I will give Him glory I will give Him praises I will shine His light Deep into the night I will give Him glory I will give Him glory I will give Him praises Every time I sing I just want to bring Glory to my King Give Him glory Give Him praises Shine His light into the night Leadership Principles from God’s Word: Communication Skills
Learning, application and commitment: James 1: 22-25 • “Do not merely listen to the word, and so deceive yourselves. • Do what it says. • Anyone who listens to the word but does not do what it says is like a man who looks at his face in the mirror and, after looking at himself, goes away and immediately forgets what he looks like. • But the man who looks intently into the perfect law that gives freedom, and continues to do this, not forgetting what he has heard, but doing it - he will be blessed in what he does.” (NIV) Leadership Principles from God’s Word: Communication Skills
Learning, application and commitment • One of the Biblical truths (principles) that I have learned from this lesson was … • I intend to apply this truth (principle) in my business/Ministry by: ….. • With the help of the Holy Spirit, I will begin applying this truth immediately. I ask and expect my group to hold me accountable for this and to check with me periodically to determine if I am doing so. Please ask me ….. Leadership Principles from God’s Word: Communication Skills
Jesus said: Take what I have given you and change the world!
Leadership Principles from God’s Word: Communication Skills
Blessings from Mario Denton Let's keep the good coaching vibes alive. Let's network. Become a member of the Strong Message People and Change Management Coaching Forum. Tel (w) + 27(0) 82 88 29903. e-mail address: marden@mweb.co.za Website: www.strongmessage.co.za Leadership Principles from God’s Word: Communication Skills
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Leadership Principles from God’s Word: Communication Skills