504 Housekeeping and safety by Kingdom Site Ministries

MODULE 504 FOCUS ON SAFETY AND HOUSEKEEPING

Contact Person Dr. Mario Denton Crown Financial Ministries Marketplace Programme Director for Africa Africa Director for FCCI (The Fellowship for Companies for Christ International) CEO STRONG MESSAGE BUSINESS CONSULTANT Let's keep the good marketplace vibes alive. Let's network. Tel (w) + 27(0) 82 88 29903. E-mail address: mario@crown.org.za Website: www.crown.org.za and click on marketplace E-mail address: marden@mweb.co.za website: www.strongmessage.co.za Skype: mario.denton

Table of Contents 1. Foundation 2. Values and the Visible workplace 3. Restoring the physical workplace 4. Application assignment 5. Appendix

Focus on Housekeeping and Safety

1. Introduction Did you know that the visible condition of your workplace is a mirror reflection of your commitment to stewardship? If everything is dirty, cluttered or disorganized, it leaves the impression that you don’t care. Such a work environment can contribute to waste, accidents and poor morale for the employees. It also leaves a poor impression for customers who visit. A work environment in this state transmits a silent message that

taking care of the resources that God has entrusted to you is not a priority and that waste is acceptable. Clearly, this does not meet God’s intention for a workplace that honors Him.

As an outside expression of their inside desire to be good stewards, leaders need to establish a practice to keep the work environment clean, organised and safe. Upon completion of this workshop, participants should be able to:

• Understand the impact of housekeeping and safety on a Kingdom Business • Learn how to establish a housekeeping and safety focus in the organisation • Learn and apply the tools that are used for a successful housekeeping and safety focus

Values and the visible Workplace

Stewardship

Great Commandment

Focussed

business, Prayer and the word of God Servant leadership

Purpose and vision

Great Commission Ministry and Missions Tithing

and Service to customers

Restoration continual

Honesty and Integrity

Improvement Fact-based

decision

making Accountability

and Godly

counsel Financial responsibility

Although the Scriptures instruct us not to judge others, the way the organization is maintained through its housekeeping and safety practices is a visual indicator of the organisation’s values such as Restoration, Continual Improvement and Servant Leadership. Since we have learned that Kingdom Business principles are foundational to organisational values, it is reasonable to see how the visual workplace reflects the leadership’s values and commitment to stewardship.

Group Discussion: 1. What does the visible evidence in your workplace indicate about your commitment to a clean, organised and safe work environment?

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

2. Discuss any adjustments that you feel you should make in your attitude and commitment to good housekeeping and safety in your organization.

Impact – Preparing the workplace When things are more organized, less time is wasted in looking for things in all the clutter. Impact - Preparing the Workplace

Some of the impact of poor housekeeping on safety can be measured such as the following Medical-Only Cases Temporary Disability Cases Permanent Partial Disability Cases Permanent Disability Cases Fatal Cases

Group Discussion: 1. As you consider the consequences of poor housekeeping and unsafe conditions, discuss the impact to your organisation. Consider the impact to people and morale, efficiency, customers, suppliers and other stakeholders such as owners and family. Make a list of the impacts.

Getting Organized

Forming the Housekeeping and Safety Team Now that the impact of inadequate housekeeping and safety has been studied, the next most obvious step is to do something about it. The effort begins by forming a Housekeeping and Safety Team which operates within the Operational Excellence focus for your organisation as shown:

The team is composed of members who represent all areas of the organisation and they generally have supervisory responsibility for their areas. In many cases, it will be necessary for one team member to represent several areas or departments to be

efficient. The team is led by a Team Leader who is either a member of the Leadership Team or leader of the Operational Excellence focus for the organisation.

Sometimes, it is helpful to draw a simple layout of the facility or facilities to determine all of the areas that should be represented by the members of the Housekeeping and Safety Team.

The Housekeeping and Safety Charter It is important to define a charter for the team that will specify its purpose, responsibilities and limits.

The following is an example of the Housekeeping and Safety Team Charter that was completed by the same team that defined the previous layout for their organisation.

Focus Team Charter As a group, complete a charter for the Housekeeping and Safety Team for your organisation.

TEAM: HOUSEKEEPING AND SAFETY TEAM DATE: Mission: The purpose of the Housekeeping and Safety Team is to establish a focus on cleanliness and organisation of our physical resources that will reflect our desire to be good stewards. We will accomplish this by: • defining and maintaining the requirements of good housekeeping • checking our progress frequently

Boundries: The Housekeeping and Safety Team is NOT responsible for: • the supervision of people in each department • the overall safety program for our organisation • the overall maintenance of our equipment and facilities

The team will establish a supplies budget. Approval by the Leadership Team will be required for purchases greater than the budget.

Measurements/Goals/Expectations: • • Team Leader: Production Manager. Customer Service Supervisor . Warehouse Supervisor .

Exercise: Chartering the Housekeeping and Safety Team As a group, complete a charter for the Housekeeping and Safety Team for your organisation as follows: 1. Take a few minutes to discuss who should be members of the Housekeeping and Safety Team and who should be the team leader. Draw a simple diagram of your facility if it is helpful.

3. Restoring the Physical Workplace

As we have learned, being a good steward means taking care of the resources that God has entrusted to us. To correct poor housekeeping and safety conditions, a process is needed to restore the workplace. A simple three-step process will be used to guide your restoration efforts.

RESTORE Step 1: Sort Step 2: Organise and Clean Step 3: Evaluate & Maintain

Step 1: Sort

The sorting step involves the identification of anything that does not belong in the work area such as trash, dirt, unnecessary equipment, obsolete files, outdated information, or anything not used or required for the work that is done. This step also involves the identification of unsafe conditions or equipment that is dirty or does not function as intended. The idea is to identify the things that must be corrected to restore the work area to its intended state.

There are four activities to accomplish the sorting step as follows: • Activity 1: Take pictures of each area to record the “before” state and to use in tracking the progress.

• Activity 2: Identify unacceptable conditions.

Each member of the team examines their assigned area and identifies items that don’t belong in the area, not needed, obsolete, outdated, unsafe, not operating correctly or anything that does not reflect good stewardship.

A useful tool to use in the examination process is a checklist. It can serve as a guide in what to look for in each area and help make the examination process consistent among the different areas. A Housekeeping and Safety Checklist is provided in the Appendix. It is intended to provide a basic list of items to check in each area but you may have to add, delete or modify the checklist to fit your area of responsibility. This checklist will also serve an additional purpose that will be covered later.

The following is an example of one part of the Housekeeping and Safety Checklist. Notice that it contains space at the top to record the name of the organisation, the area or department being examined, the date and who did the examination. It also contains a numerical scale from poor to good so that a number value can be given to each item on the checklist. A column is also provided for comments on any action that may be required to restore the area.

In the following example, the floors were examined and given a numerical score with a comment for action.

HOUSEKEEPING AND SAFETY CHECKLIST

ORGANIZATION NAME

: DATE:

AREA/DEPARTMENT GENERAL HOUSEKEEPING

Poor 1 Fair 2

CHECKED BY: ACTION NEEDED

COMMENTS

Good 3 Floors Clean

Some oil spots need to be removed

Clear In good condition Well-drained To be consistent in the examination process, it may also be helpful to use a set of Housekeeping and Safety Standards which have been provided in the Appendix. The standards help the team members decide how to examine each item on the checklist. For example, the standard for “clean floors” is described as follows:

FLOORS Vacuumed or swept and mopped. They should be free of oil, water and any damaged areas that could cause an uneven walking surface. It is the responsibility of every department to keep their floor up to standard. In areas that are cleaned by another group, you should be sure the job is being done properly; if not, you need to get with the proper persons to get the problem solved.

Based upon this standard, the team member doing the examination is able to decide that oil spots on the floor would not allow a good score of 3, and so was able to decide that the floors are “fair” and given a score of 2. A comment was provided to indicate what action should be taken to restore the floor to a “good” state.

• Activity 3: Remove the clutter and outdated information.

It’s time to take action by cleaning the area and removing anything that does not belong. This includes the removal of any type of clutter that can be thrown away immediately or removed and taken to another area for disposition. A Disposition Area may be required to temporarily locate items such as unused or outdated equipment and other miscellaneous items. It’s like cleaning out a storage area and placing everything that should not be kept and then trying to decide what to do with it. Some items can be: • Thrown away • Sold or auctioned (to employees first) • Donated

The disposition task may be significant enough to assign someone the responsibility to oversee it.

Outdated or inappropriate information should be removed. However, be careful not to remove informal process guidelines, steps, or references that may have been casually generated and placed in the area. Removing them could have serious consequences. If they are important, they should be replaced with a more formal document.

• Activity 4: Create a Housekeeping and Safety Action List. When the examination is complete and unnecessary items have been removed, there will probably be a number of checklist items that require some additional time and effort to correct. These items should be placed on a Housekeeping and Safety Action List and prioritized because it is not reasonable to expect everything to be restored at once.

The following is an example of how the Housekeeping and Safety Action List may be used to prioritise items that were observed during the examination of an area. Notice the “Priority Legend” and that a priority has been assigned to each item.

HOUSEKEEPING AND SAFETY ACTION LIST ACTION

PRIORITY

WHO

WHEN

STATUS

ITEM Some costly old 2

John

02/01/09

Pending

inventory needs

financial

to be disposed

analysis

of Machine #3 has 1 been

David

12/01/08

Parts ordered

John

12/01/08

Repairs

down

recently due to a

worn

pressure line The parts shelf 1 is

unstable,

scheduled

could fall Walls are dirty

Mary

03/01/07

Cleaning complete

and

need

painting PRIORITY LEGEND

Painting in process

1 HIGH hazardous condition, equipment is not functioning 2 MEDIUM minor injuries have or could occur, equipment is not efficient, condition causing waste 3 LOW condition has the potential for causing an injury, equipment is showing signs of wear, condition requires extensive clean-up or painting

STEP TWO: Organise and Clean Up to this point, the effort has been directed toward the examination of each area and the removal of unnecessary items. The effort will now be directed toward cleaning the area and organising the items that are needed.

The initial cleaning effort will be accomplished by simply removing dirt, dust, grease, or anything that was not intended to be on area surfaces such as work tables, desks, walls, and floors. Remember to use good safety practices in the cleaning process and be careful not to disturb delicate equipment.

The organization of the work area involves a simple analysis to make certain that the area is organised for efficiency, safety and functionality. The goal is “a place for everything, and everything in its place.”

The analysis can be accomplished by asking three simple questions: 1. Is the flow of material and the movement of people both efficient and safe? If there are doubts or there have been accidents in the past, consider reorganising the area to: • Provide designated areas (labeled if helpful) for incoming and in-process materials, parts, or paperwork and for storage, staging and shipping areas.

• Provide protective equipment such as safety glasses and gloves. • Define safe walkways and access areas for people. Remember to keep visitors in mind so that it is easy for them to follow safe practices. 2. Is the location of equipment and tools the most efficient and safe? The analysis may require: • Reposition of equipment, as much as is practical, with little or no cost. • Organisation of tools to make them easy to locate and use. 3. Is information, including process measures, located for easy access and visibility? If not, consider display boards or areas for posting information where it is needed.

This is an example of a work area that has been reorganised and labeled:

Pause for Reflection This work can get as complex and detailed as you want. Take a few minutes with your group to discuss how detailed you believe you should commit the effort. Are there some general guidelines you would like to establish to guide the level of detail you desire?

STEP THREE: Evaluate and Maintain The last step in the process to restore the physical workplace is to evaluate the outcome of the effort and to maintain the results. This can be accomplished by using the following tools:

• Audits for Evaluation and Accountability Obviously, the organisation would like to track progress and sustain the results of all of the hard work that went into the housekeeping and safety effort. However, unless

something is done to sustain the gain, the results will deteriorate (law of entropy). Therefore, a tool is needed to track and maintain stewardship.

A simple tool to monitor and maintain the gain is the periodic use of housekeeping and safety audits with a checklist. The Housekeeping and Safety Checklist, which was previously introduced during the sort step, can also be used to periodically audit each area to determine its status. The scoring feature provides a way to track progress by monitoring the improvement in the scores for each item. In addition, the total score for each area may be calculated as an overall percent score at the end of the checklist. Suggestions for performing periodic audits are:

• Perform the audits in each area at least monthly (more frequently if necessary).

• Areas should be maintained by the supervision of that area, but should be audited by someone from another area to maintain an objective evaluation.

• Audit results should be reviewed and posted for everyone to see.

• Every item that is scored less than “good” should have a comment to help the area determine what action to take. The items requiring action should be assigned to the individual/s most responsible for that item in the area.

• Housekeeping and Safety Action List This tool was previously introduced as a way of listing and prioritising the actions that are required to restore work areas following the examination. It is also a useful tool to maintain accountability for the completion of all items from the original examination and any new items that are added as a result of the periodic audits.

• Measurement To evaluate the outcome of the housekeeping and safety effort, we must consider the impact on the workplace. The impact should be measurable if we are going to have a way of tracking progress in the future. There are at least two types of measures to consider:

• Visual Measures are the most obvious and noticeable to all stakeholders of the workplace including customers and suppliers. As we learned early in this application, the visual workplace reflects the commitment to stewardship. The value of taking “after” pictures is to establish a visual standard. The measurement is simple: the area is either the same as, better than, or worse than the standard.

• Performance Measures will likely reflect the housekeeping and safety effort in several ways such as housekeeping audit results, safety (accident level) due to housekeeping related causes and employee satisfaction of the work environment to list a few. Exercise: Identify Housekeeping and Safety Measures Take a few minutes in your group to discuss the measures that you believe are appropriate to track the housekeeping and safety effort for your organisation. Record them in the measurement section of the Housekeeping and Safety Team Charter using the following as an example:

TEAM: HOUSEKEEPING & SAFETY TEAM DATE: Measurements/Goals/ Expectations: • Use “after” pictures as our housekeeping standard for each area. • Reduce housekeeping-related accidents to zero for next year.

• Attain area audit scores of 90% or better in the first quarter of next year. • Resolve all “PRIORITY 1” items on the Housekeeping and Safety Action List within five days.

Recognition

One of the most enthusiastic and energy-driving methods to maintain a focus on housekeeping and safety is to recognise people for their effort. If it is done right and for the right reasons, it can significantly improve morale and the desire to excel.

Since there are several ways to measure the housekeeping and safety effort, there is an opportunity to recognise progress and create friendly competition. The recognition should: • include as many contributors as appropriate • be immediate • be specific and relevant to the housekeeping and safety effort

Some ideas for recognition include certificates, information board announcements, free meals for the employees, positive comments from customers and suppliers and especially a frequent “thank you” from their leaders.

As a servant leader, you have the responsibility to reward people out of genuine kindness and appreciation for the work they do in meeting the values and expectations of a Kingdom Business.

Benefits of a Housekeeping and Safety Focus

The rewards for good stewardship in housekeeping and safety include, but are not limited to, the following: 1. Reduction in waste due to the removal of clutter and the increase in space 2. Improvement in productivity through the restoration of equipment and tools 3. Safer work environment, less opportunity for accidents due to unsafe conditions 4. Increased morale 5. A demonstrated commitment for stewardship

4 Application Assignment Prior to the next group meeting, each company should complete the following items: • Complete the formation of the Housekeeping and Safety Team and its charter. • Take “before” pictures. • Create a Housekeeping and Safety Checklist and set of standards to fit their company. • Plan the examination schedule for all areas listed on the Housekeeing and Safety Checklist. • Create an action list to track all the activities that require completion. Be prepared to present a progress report (with supporting photographs and documents) to the group at the beginning of the next meeting.

5 Appendix

Focus Team Charter

TEAM: HOUSEKEEPING AND SAFETY TEAM DATE Mission:

Boundries:

Measurements/Goals/Expectations:

Team Leader: Recorder: Champion: Timekeeper FACILITY NAME AREA/DEPARTMENT GENERAL HOUSEKEEPING

Poor 1

: DATE CKD BY: ACTION

Fair 2

COMMENTS

Good 3 ROADWAYS,

PARKING

AREAS,

OUTSIDE WASTE CONTAINMENT 1. In good repair 2. Well marked 3. Clear of loose trash 4. Well lighted at night 5. Free of ice, snow, water, grease SIGNS AND TAGS 6. Adequate 7. Appropriate 8. Clean STACKING AND STORAGE

NEEDED

9. Aisles clear 10. Stacks stable, secure 11. Well labeled 12. Area clean and clear STAIRS 13. Non-slip tread 14. Clean 15. Clear 16. In good condition VENTILATION SYSTEM 17. Clean 18. Clear WASTE DISPOSAL 19. Adequate number of containers 20. Separate and approved containers for type of waste 21. Initials of person (if required for waste disposal) AISLES, HALLWAYS AND WALKWAYS 22. Clean 23. Clear 24. Free of ice, snow, water, grease EXITS AND ENTRANCES 25. Clear 26. Well marked 27. Free of ice, snow, water, grease HAND AND PORTABALE TOOLS 28. Properly stored when in use/not in use FIRE FIGHTING EQUIPMENT 29. Clearly marked 30. Accessible FLOORS 31. Clean 32. Clear 33. In good condition 34. Well drained HOUSEKEEPING AND SAFETY CHECKLIST LADDERS 35. In good condition 36. Free of grease/oil

37. Secure when in use/not in use LIGHTING: 38. Adequate 39. Clean MACHINES 40. Clean 41. Clear 42. In good condition RESTROOMS, BREAK AREAS, EATING AREAS 43. Clean 44. In good condition 45. Adequate Supplies OFFICES, CONFERENCE

ROOMS,

TRAINING ROOMS 46. Clean 47. In good condition

(including

equipment) 48. Adequate supplies 49. Organised with no clutter FIRE PREVENTION 50. Approved fire extinguishers securely mounted, location identified with sign and access clear 51. Monthly fire extinguisher inspection documented 52. Approved

storage

flammable

liquids (i.e. cabinets and grounding cables) ELECTRICAL SYSTEMS 53. Electrical control

panels

not

obstructed 54. Electrical control boxes/switches and circuit breakers or fuses labeled and clearly identified 55. GFCI outlets in all wet locations 56. Electrical equipment and supply

system in good repair; not damaged (boxes, conduit, switches) 57. Electric cords in good repair (plugs, insulation, grounding prongs) 58. Extension cords out of heavy traffic area 59. Extension cords not bein used as permanent wiring MATERIAL HANDLING

AND

STORAGE 60. Only trained employees permitted to operate forklifts 61. Lift Truck Inspections up-to-date 62. Crane/Sling inspections up-to-date 63. Proper manual lifting techniques observed HAZZARD COMMUNICATION 64. Safety/Data Sheets in booklets for all chemicals in department 65. Chemical containers labeled with name and hazard information MACHINERY AND EQUIPMENT 66. Machinery guards present and used for hazardous equipment 67. Lift trucks operated safely 68. Jib cranes operated safely PROTECTIVE EQUIPMENT 69. Safety glasses worn in all required areas 70. Emergency showers and eyewash stations

clearly

marked

and

easily

accessible 71. Proper work shoes worn in all manufacturing areas 72. Hearing protection

worn

where

required Total # of Applicable Items [ ] Total Points Earned: [ ]

SCORING THE AUDIT: Step 1 Add the total points Column 2 to get the points earned ____________ Step 2 Multiply the applicable items by 3 to get the total points possible ____________ Step 3 Divide the number in Step 1 by the number in Step 2 ____________ Step 4 Multiply the result in Step 3 by 100 to get a percent ____________ % Audit Score

HOUSEKEEPING AND SAFETY STANDARDS 1. OUTSIDE IN GOOD REPAIR The three things considered are as follows: 1) Painted where appropriate 2) All loose items stored with no clutter 3) No areas in visible need of repair

2. CIGARETTE BUTTS On the floor is totally unacceptable. If just one is found, NO points will be given.

3. FLOORS Vacuumed or swept and mopped. They should be free of oil, water, and any damaged areas that could cause an uneven walking surface. It is the responsibility of every department to keep their floor up to standard. In areas that are cleaned by another group, you should be sure the job is being done properly; if not, you need to get with the proper persons to get the problem solved.

4. LIGHTS When inspecting the lights, look for bugs, dirt and electrical problems such as

damaged or brittle wires. Look at the chains holding the lights up and the tops and sides. If there are lights that are fitted into the ceiling, look for bugs, dirt and any indicators of electrical problems. If you do not clean your own lights, you need to set up a schedule to have the work done by another group.

5. FANS Blades and bodies should be clean. If you do not clean your own fans, you need to set up a schedule to have the work done by another group.

6. TRASH CANS The appearance of the trashcans should be clean and have liners in them when being used. The liners will help keep the inside clean and make trash pick-up easier. If you do not have a liner, try not to use the trashcan until you can place one. 7. ELECTRICAL CORDS Should be out of the way. If electrical cords cross the floor, they need a floor guard. Cords hanging down on the floor can be bundled up and tied behind the desk so it appears neat. Cords hanging from the ceiling can also have wall guards for appearance sake unless they are a temporary set-up.

8. EXITS CLEAR It is mandatory that all exits be clear at all times. No boxes, cabinets or carts should be obstructing the doorway. This is for safety and convenience of all personnel.

9. WALKWAYS AND AISLES You should be able to walk through any area without moving or bumping into chairs and boxes, etc. Hanging objects, such as air hoses, should be above or below head level for safety sake. HOUSEKEEPING AND SAFETY STANDARDS 10. CEILING Should be free of oil and water spots. If the ceiling is dirty, it causes the room to look dark and dingy. Take action to replace bad ceiling materials if they are damaged or have water stains.

11. INFORMATION If you need something posted, it should have a frame or place such as a bulletin board.

12. WORK AREAS Uncluttered, clean and free of dust. It is understood that during the course of the day people will have things on their desk or work station that they are working on. But it is expected to be found organized and efficient in appearance.

13. STORAGE CABINETS Should be cleaned on a regular basis to avoid fingerprints and dust. They should be braced properly so they do not wobble. The tops of cabinets and shelves should not have boxes or books stacked on them.

14.

MACHINES

(THIS

INCLUDES

OFFICE

MACHINES

WELL

PRODUCTION AND MANUFACTURING MACHINES). They should be clean and without oil leaks.

15. TELEPHONES Telephones that are placed for the convenience of the employees are to be kept clean and functional. If several areas use one phone, these areas should all pitch in to assure the phone is cleaned once a week.

16. ASH TRAYS Ashtrays are emptied, and the sides of them should be cleaned.

17. CHEMICAL STORAGE Those departments using chemicals of any kind should maintain proper storage and the chemicals should be labeled properly.

18. EATING AND BREAK AREAS The eating areas and break areas are the responsibility of all employees who use them. After use, we should clean up behind ourselves.

19. RESTROOMS Everyone likes a clean restroom. CLEAN includes the expectation that there is no writing on the walls or doors. No cigarettes should be extinguished on the walls or floor. Please use the ashtrays provided. The floors should be free of paper or other trash. Put all trash in waste containers. The sinks and toilets should be functioning well with no leaks and in GOOD CONDITION. They should be cleaned and without odor. The restroom should contain ADEQUATE SUPPLIES including soap, toilet paper and towels or paper for drying hands after washing. Any problems that arise such as being out of supplies or a toilet being stopped up should be reported to the housekeeping owner for the area or team leader so the problem can be solved.

HOUSEKEEPING AND SAFETY ACTION LIST COMPANY: AREA: ACTION ITEM

PRIORIT

WHEN

STATUS

PRIORITY LEGEND 1 HIGH Hazardous condition exists that will likely cause serious injury or equipment is not functioning. 2 MEDIUM Minor injuries have or could occur or equipment is not efficient.

3 LOW Condition has the potential for causing an injury or equipment is showing signs of wear or requires cleaning.

6. Dig deeper and learn more (Optional) This section includes various support material for further inspiration and encouragement and relates to the material covered in this section ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Name

504 A

: Everything I need to know about life, I learned from Noah’s Ark

Date of completion

Inviting Jesus Into Your Life The Bible makes it clear that we have to do something to accept the gift that God offers. This is an act of faith. The Disciple John writes, “God so loved the world that he gave his one and only Son, that whoever believes in Him will not perish but have everlasting life.” John 3:16 Believing involves an act of faith based on all that we know about Jesus. It is not blind faith. It is putting our trust in a Person. In some ways, it is like the step of faith taken by a bride and a bridegroom when they say, “I will,” on their wedding day.

The key is three things: Sorry... Thank you... Please...

“Sorry” You have to ask God to forgive you for all the things you have done wrong and turn from everything that you know is wrong in your life. That is what the Bible means by “repentance.”

“Thank you” You believe that Jesus died for you on the cross. You need to thank Him for dying for you and for the offer of His free gifts of forgiveness, freedom and His Spirit.

“Please” God never forces His way into our lives. You need to accept His gift and invite Him to come and live within you by His Spirit. If you would like to have a relationship with God and you are ready to say these three things, then here is a very simple prayer you can pray that will be the start of that relationship: Dear God - I am sorry for the things I have done wrong in my life. Please forgive me. I now turn from everything that I know is wrong. Thank you that Jesus died on the cross for me so that I could be forgiven and set free. Please come into my life by Your Holy Spirit to be with me forever. Thank you, Jesus. Amen Now what? If you have prayed this prayer, it is important to tell someone! This may be your Group Director, a fellow member of the group, perhaps a boss or co-worker who accepted this great gift of life at an earlier time. Then, find a way to get connected in a local church that loves Jesus and has a heart for the new believer.

Progress Report

James 1:22-25 “Do not merely listen to the word, and so deceive yourselves. Do what it says. Anyone who listens to the word but does not do what it says is like a man who looks at his face in a mirror and, after looking at himself, goes away and immediately forgets what he looks like. But the man who looks intently into the perfect law that gives freedom, and continues to do this, not forgetting what he has heard, but doing it-- he will be blessed in what he does.” (NIV) Name and Number of Module ________________________________________ Participant’s Name: ________________________________________ The Biblical Truths (Principles) I learned from this module: ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------I intend to apply this Truth (Principle) in my business by: --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------________________________

_______________________

Participant

Date

SPECIAL ACKNOWLEDGEMENT AND RECOGNITION FOR ALLOWING CROWN COMPANIES AFRICA TO ADAPT INFORMATION .

Kurt Mentzel has been instrumental in helping organisations establish a system for performance management that enables them to reach benchmark performance. His passion for people, processes and service are key in his delivery of training and consulting for organisations who pursue or have received the coveted Malcolm Baldrige National Quality Award and the Texas Award for Performance Excellence. His work includes deployment of the ISO 9000 series, Lean Enterprise, Six Sigma and studies with Dr. Edwards Deming, Philip Crosby and Dr. Joseph M. Juran. Kurt’s experience includes 15+ years of service with the Baldrige Criteria including service as a Senior Examiner and Member of the Board of Overseers for the Texas Award for Performance Excellence. He has served as Section Chairman for the American Society for Quality and is an ASQ Certifi ed Quality Engineer and Quality Auditor.

Material adapted by Dr. Mario Denton Mario is the International Field Continental Programme Director – Market-place for Crown Africa, the Africa Director for FCCI (The Fellowship for Companies for Christ International) and the CEO of Strong Message Business Consultancy. He is an international teacher and industrial psychologist and uses his strong academic and corporate background and his uniquely effective coaching to help people tap into their inner being; to utilise their strengths and expand their skills to make a difference in the workplace. He and his wife, Mariene, are based in Cape Town, South Africa, and are blessed with three grown sons. Copyright. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by an information storage and retrieval system without

permission. Regarding permission to reprint material from this material, please write to Dr Mario Denton: Unless otherwise noted, Scripture quotations are from The Holy Bible, English Standard Version, copyright © 2001 by Crossway Bibles, a division of Good News Publishers. Used by permission. All rights reserved.

Crown Companies Legacy Leaders Providing mature business leaders an opportunity to continue to use their skills productively for the Glory of God. Do you desire to pass on the baton to business leaders to transform their business? Legacy leaders are business leaders who have a desire to continue to use their skills productively to mentor and coach and train the other business leaders as well as training the next generation of business leaders for the glory of God Crown Companies exists to equip and encourage business leaders to operate their business and conduct their personal lives according to Biblical principles Legacy leaders •

Are experienced in business

•

Understand and are committed to the vision of CROWN Companies

•

Have implemented biblical principles in his or her own personal life and business

•

Are mature in the Christian faith and are of proven character

•

Have a passion to see other business leaders succeed as determined by God’s standards

Legacy leaders may possess: •

The capability to be an encourager, coach, mentor and discipler.

•

The ability to provide wise business counsel to other business leaders

•

The time and or resources to come alongside other business leaders

Teach us to number our days that we may present to you a heart of wisdom.” Psalm 90: 1 Legacy leaders serve in a wide variety of capacities, including: •

Mentoring individual business leaders

•

Working with groups of business leaders

•

Serving as a ambassador for CROWN Companies your church and community

•

Traveling abroad to assist in business leaders in other countries

Do you want to make a difference in the lives of others for eternity? How can you serve the Lord as a legacy leader and begin sharing all that the Lord has entrusted to you? 1. Pray now where the Lord will use you in the lives of other business leaders to impact the Kingdom of God for His glory 2. Contact Crown Companies at mario@crown.org.za or the Crown companies office at 3. Visit our website at www.crown.org.za for more information, tools and resources and become a member to enjoy the support, counsel, fellowship of other members and extensive material that are available

Crown Companies: Reclaim the workplace for Christ Is the vision of your church also to bring the people of your community into a life -transforming encounter with the Kingdom of God? The workplace is a key battle ground for achieving the above vision. Mature and equipped believers should live their faith in the workplace. But many need help in understanding what that means as well as support in carrying it out If you want to live your faith in the workplace, we helping to make it more effective of God’s Kingdom on earth, then we at Crown Companies want to come alongside you with support and equipping you. Our mission and intention is to develop flexible training programmes and processes to assist you in this regard Imagine a workplace where ….. •

There were biblically-based, explicitly defined values

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Ethics and integrity are paramount

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Love and servant leadership governed relationships

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Pursuit of excellence was the norm

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Collaboration was sought but obedience and commitment to final decisions wee followed

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Selfish ambition was nonexistent

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Accountability was enforced – in a supportive manner

START WITH A WORKPLACE MINISTRY IN YOUR CHURCH Equip your workplace leaders to become ministers

Helping them to become sensitive to the lost Help the workplace leaders of your church get a vision for joining God in the workplace ministry

Crown Companies: Become the business leaders God intended you to be Sometimes it is a matter of survival but you have to become the business leaders God intended you to be. The purpose of Crown Companies is to help business leaders: •

Draw closer to God

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Establish a committed and vibrant relationship with the Lord

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Develop deep, meaningful relationships with like-minded peers

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Learn what it means to run a company for Christ

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Help other workplace leaders to do the same

This is accomplished through •

Monthly leadership groups

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Workplace conference

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Materials and resources and Training on our website

Love the Lord your God with all your heart and with all your soul and with all your mind and with all your strength.’ The second is this: Love your neighbour as yourself. There is no commandment greater than these. Mark 12:30-31

Search the untold riches of the Bible to find scriptural perspective for operating a company as a steward of Christ with like-minded peers and colleagues. Join a small group facilitated discussions relevant to •

Sales and marketing strategies

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Effective time management

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Cash flow and profit

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Planning goals and implementation

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Motivating people

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Problems solving

For my thought are not your thoughts, neither are your ways my ways, declares the LORD. As the heavens are higher than the earth, so are my ways higher than your ways and my thoughts than your thoughts Isaiah 55: 8-9 START WITH A SMALL GROUP DISCUSSION IN YOU AREA Do you need someone to pray with you – someone who understands the pressures of running a company, someone who cares? Do you desire to integrate your Christian faith into the daily operations of the business God has entrusted you? For more information on a small group in you area contact Dr Mario Denton at mario@crown.org.za And I say unto you, “ Ask , and it shall be given to you; seek and ye shall find; knock, and it shall be opened unto you. For every one that asketh receiveth; and he that seeketh findeth; and to him that knocketh it shall be opened. ‘. Luke 11: 9-10

Crown Companies: Every believer a minister in the workplace Common dilemmas in the workplace •

Isolation: Feeling the pressure of being responsible for many people

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Need encouragement but rarely received it

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Need people that they can honestly communicate

Equipping the workplace You have an opportunity to make a difference in the workplace God has called you. Meet monthly with other business leaders to receive instruction and training from other top business speakers on how to integrate your Christian life into your business Form a small group of leaders who serve one another in a well-informed, support group where burning issues like the following can be discussed •

Develop a strategic plan tailored for each member’s business

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Developing an action plan for ministry

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Developing your company’s mission and vision

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Product and service excellence

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Giving back to the Lord

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Long term financial planning

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Building a high performance team

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Hiring smart

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Sharing your faith in the workplace

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Problem solving

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Customer service

START WITH A LIFE-CHAINGING SMALL GROUP DISCUSSION IN YOU AREA Do you desire to integrate your Christian faith into the daily operations of the business God has entrusted you? For more information on a small group in you area contact Dr Mario Denton at mario@crown.org.za

FLAGSHIP CROWN DNA MARKETPLACE MATERIALS

Table of Contents 1. Career direct 2. Personality ID

3. Business by the book catalytic Event 4. Business by the Book Workshop DVD series 5. Business by the Book Small group study 6. God’s principles for operating a business 7. Crown Companies Monthly Business Forums

FLAGSHIP CROWN DNA MARKETPLACE MATERIALS

Course Name Purpose

1. CAREER DIRECT Is to assist people with the ability to make an informed career decision so that they will experience the joy of their work.

Methodology

One on one

Primary Learning Thrust

Career Direction

Intended Audience Venue Equipment

Total Time

Requirements for Career Direct Consultan t Contents

Languages

15 Years and older

Venue with relevant equipment Computer Laser Printer for 50 pages per assessment Career Direct Software Paper Approximately 1,5 hours to complete the assessment A further 2 hours to complete the feedback Career Consultant need to undergo Career Direct training Only persons with a tertiary qualification can apply for this training A pastor’s recommendation is also required •

Personality Profile

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Interests

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Skills

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Values

English

Contents Course Name Languages Purpose

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Personality Profile

2. PERSONALITY ID English Is a tool to quickly and effectively determine a person’s personality profile (including strengths and weaknesses) and to compare profiles in a team.

Methodology

One on one/team analysis

Primary Learning Thrust

Personality Profiling

Intended Audience Venue Equipment

Total Time

Requirements for Personalit y ID Consultan t

Anyone, especially teams

Venue with relevant equipment Computer Printer Personality ID software Approximately 20minutes to complete the assessment (per team member) Feedback depends on the size of the team

Consultant need to undergo training

Course Name

3. BUSINESS BY THE BOOK CATALYTIC EVENT

Purpose

To assemble as many business people as possible to be trained up in making business decisions based on biblical principles. To launch and establish Crown Financial Ministries in the business sector of a nation/area.

Methodology

Seminar, lecture environment with three trainers.

Primary Learning Thrust

The Primary thrust of this seminar is to introduce business and professional people to the principles concerning business contained in the Scripture. This is aimed at challenging and providing thought provoking material as a catalyst to transforming businesses. In order to equip other business leaders at a similar event certification by Crown head office is required.

Intended Audience

Business people on all levels

Venue

Lecture hall or auditorium depending on the size of the group

Equipment

Total Time Expectations Contents

Notebook Textbook only English (optional and effects costs) Projector

Notebook Computer One full day It is expected that participants make a commitment to influence other business people with Godly financial principals. 1. Our purpose in Business 2. Finances 3. Integrity 4. Ownership 5. Application

Languages

English, Afrikaans

Organising/

Between 6 to 12 months depending on translations for first events in nation there after 1 to 2 months.

Time Line

Course Name

4. BUSINESS BY THE BOOK WORKSHOP DVD SERIES

Purpose

This Workshop is designed to equip business people to learn and apply God’s financial principles in their business with the aim of becoming faithful stewards.

Methodology

All-day workshop/

Weekend Seminar/ Eight week Bible study Primary Learning Thrust

The Primary thrust of this DVD series is to utilize visual media as well as workbooks to gain a practical understanding of applying God’s stewardship principles to their business.

Intended Audience

Wide spectrum of business people.

Venue

Depends on the size of the group and methodology used. Small group or large auditorium.

Equipment

Total Time

Workbook for each participant

Television Seminar DVD DVD Player Approximately 8 hours in total, breakdown depends on method used. • • •

Training Requirem ents for Leaders Contents

All-Day Workshop (1 – eight hour session) Weekend Seminar (2 – half day sessions) Eight Week Bible Study (8 – one hour sessions)

Attend Business By Book Seminar or Business By Book Workshop. 1. Ownership and Purpose 2. Leadership 3. Finance 4. Human Resources 5. Organisation and Marketing 6. Planning

Languages

English

Organising/

Time Line

Enough time to order books and establish group.

Course Name

5. BUSINESS BY THE BOOK SMALL GROUP STUDY

Purpose

This small group study is designed to equip business people to learn and apply God’s financial principles for operating a business.

Primary Learning Thrust

The Primary thrust of this course setup is to utilize the small group dynamic of facilitation, discussion, prayer and accountability to assist business people to faithfully apply God’s stewardship principles to their lives and business.

Intended Audience

Business people on all levels

Venue

Small group venue like a boardroom or office able to seat between 5 and 10 participants comfortably.

Equipment

Leaders Guide for the group facilitator Manual for each participant

Television DVD Machine Weekly DVD Segment Total Time

15 minutes of individual work each day for 6 days.

Approximately 2 hours once per week for group discussion and feedback for a total of 10 consecutive weeks. Requirements for Sudent

1. Homework

Everyone is required to complete the homework in writing. The homework questions are designed to take approximately 15 minutes each day to complete. Space is provided in the participant manual to answer the homework questions. If a couple is participating in the study together, they should each have a manual. 2. Scripture Memory Each participant is to memorise an assigned verse each lesson and then individually recites the verse at the beginning of the class.

3. Prayer Each participant prays for his or her group members each day.

NB If for any reason a participant does not complete all the requirements for a particular lesson; the leader is not to allow him or her to participate in the group discussion. This accountability cultivates faithfulness and is a pre-requisite for benefiting from this small group study.

Requirements for Leaders

6 hour Leader Training

Contents

1. Introduction 2. Ownership and Purpose 3. Leadership 4. Finance 5. Human Resources 6. Organisation 7. Marketing 8. Planning

Languages Organising/ Time Line

English Enough time to order books and establish group.

Product Name

6. GOD’S PRINCIPLES FOR OPERATING A BUSINESS – 11 CD’S

Purpose

This product will help point the way to achieving business success God’s way.

Methodology

Self-study

Group study Primary Learning Thrust

Intended Audience Venue Equipment Training Requirem ents for Leaders

God’s principles for operating a business, a classic seminar taught by author and teacher Larry Burkett (1939 – 2003), present 36 principles on 11 CD’s that will set any business apart from the rest. Operating a business according to God’s Word will produce a new level of success in a way you never thought possible! Business persons Only required if the CD’s are used in a group environment.

CD player No specific requirements

Contents

Disc 1 – History of business in America Disc 2 – How to treat suppliers, employees, customers and owners Disc 3 – Fundamentals of business planning Disc 4 – Principles that ensure a balanced lifestyle Disc 5 – Employing the unemployable Disc 6 – Steps to dismissal Disc 7 – Borrowing Disc 8 – How to handle lawsuits Disc 9 – Danger of compromise Disc 10 – Tithing and giving from your business Disc 11 – Importance of keeping vows

Languages Organising/

Time Line Course Name Purpose

English Enough time to order books and establish group. 7. Crown Companies Monthly Business Forums To receive instruction and training from today’s top Christian business leaders.

Methodology Primary Learning Thrust

Lecture facilitated workshop The primary thrust of the monthly groups is to learn the secrets of integrating your Christian walk into your business life. It is also to receive encouragement, support, prayer and advice from peer business leaders who have experienced the same business issues participants face each day.

Intended Audience

Business people on all levels

Venue

Small group venue like a boardroom or office able to seat between 5 and 10 participants comfortably.

Equipment

Manual for each participant Television DVD player DVD Segment

Total Time

½ day ( 3 to 5 hours) per month: Prayer and fellowship Teaching video Facilitated topical discussion Member focus for issues related to specific business challenges

Requirements Organising/ Time Line

No specific requirements Enough time to order books and establish group.

Contents

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Doing Business God’s way

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The Purpose of Profits in Business

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Funding God’s work

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Treating employees fairly

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Compensation for employees

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Following God’s Rule for the business

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Patience, Fairness and consistency

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Hiring decisions

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Firing decisions

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Selecting a manager

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Protecting your business

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Committing your business to God