Tourism and Hospitality at Kings by Kings Education

TOURISM AND HOSPITALITY AT KINGS CAMPUS LOCATION BOURNEMOUTH

Your path to an exciting career in Tourism and Hospitality kingseducation.com

Welcome to Kings “As registered independent schools, Kings provides a range of exceptional academic programmes. With many subject specialists amongst our expert teaching staff, we are able to offer a range of applied university pathway programmes, including our Foundation in Tourism and Hospitality Management and Level 4 Diploma in Hospitality Management. Both courses are taught in partnership with the Confederation of Tourism and Hospitality (CTH), one of the world’s leading specialist hospitality and tourism professional bodies. CTH provide the highest standard tourism and hospitality qualifications designed to give students the best possible opportunity to achieve their desired career pathway. It is exciting to see our students progress and succeed in their studies and achieve prestigious placements within the industry.” Alex Gifford, CTH Group Coordinator at Kings Education

UK Government Registration All Kings colleges are registered as independent schools with the UK Government Department for Education. View our Ofsted inspection reports online via kingseducation.com Kings Bournemouth Reg no: 837/6009

All our colleges are accredited by the British Council for the teaching of English. Kings is also a member of English UK.

Tourism and hospitality in the UK Why prepare for a tourism and hospitality degree in the UK

Tourism and hospitality degrees

Tourism and hospitality at Kings The Kings Advantage

Kings Bournemouth

Foundation in Tourism and Hospitality Management

Level 4 Diploma in Hospitality Management

Life outside class Work placements and careers

Career-focussed enrichment

TOURISM AND HOSPITALITY AT KINGS

Our programmes

TOURISM AND HOSPITALITY IN THE UK

Contents

Alumni success 18

Recent alumni

What the universities say

LIFE OUTSIDE CLASS

â&#x20AC;&#x153; Students can enjoy various types of work placements, which help enhance knowledge taught through lessons. By working side by side, the education and experience provided by Kings has broadened my horizons and prepares me for this enormous industry. â&#x20AC;?

OUR PROGRAMMES

Our alumni

Pak Lun Lau (Wayne), pictured at The Pavilion, on a work experience placement that focussed on gaining knowledge and evidence for his Food and Beverage Supervision assignment ALUMNI SUCCESS

Watch the film. To watch our new dedicated tourism and hospitality video, visit: kingseducation.com/more

Tourism and Hospitality in the UK

The Cairngorms

Gleneagles Golf Course

The UK consistently ranks as one of the most visited destinations in the world and is home to a huge range of tourist attractions. From historical landmarks and national parks to modern venues for arts, sport and entertainment, it has something for everyone. The UK is also a place with a very well established hotel and event industry that puts it on the global hospitality map.

Why prepare for a tourism and hospitality degree in the UK?

Edinburgh

There are many reasons why preparing for a degree in hospitality and tourism management in the UK will give you an advantage.

Belfast

The global language of tourism and hospitality The hospitality and tourism industry is one with communication at its very core. It’s also a truly international industry that involves a range of inter-cultural encounters, which are often undertaken with English as the lingua franca. It is therefore very important for anyone who wants to work in the industry to have fluency in English — a skill which anyone who studies in the UK will develop. Top universities in the world The UK, and Europe in general, is home to some of the top universities in the world. Because of the mixture of skills it requires, hospitality and tourism management sits somewhere between business management, media and communications, and modern languages, and universities in the UK all excel in the study of these areas.

Manchester O Liverpool

Snowdonia

Practical experience The study of tourism and hospitality requires a direct link with practice and experience, and teaching and learning in the UK are firmly based on case studies and practical knowledge. The sector requires graduates who have a good knowledge of the industry and who can make the right decisions, and this only comes from direct practical experience. See pages 14 – 17 for more details.

Jurassic Co

Map key Universities renowned for tourism and hospitality

Cornish coastline

Bourne

Towns/cities popular with tourists from around the world Attractions/areas popular with tourists from around the world

Tourism and hospitality degrees in the UK

We have a range of university partnerships which enable our students to start either the first or second year of a tourism and hospitality related degree at a range of great universities — some of which are noted as among the best in the world for the subject area.

TOURISM AND HOSPITALITY IN THE UK

Many universities offer undergraduate tourism and hospitality degrees in the UK. Each student at Kings receives full support in their university application to ensure that they select a university that is well respected in the field.

UK universities at which Kings students are currently studying for a tourism and hospitality-related degree include:

(*Rankings are for Hospitality, Leisure, Recreation and Tourism, taken from the Times and Sunday Times Good University Guide 2016) See page 19 for full details of where our students have progressed.

Lake District

York

Old Trafford

Also counted amongst our university partners are worldfamous hotel management schools Glion Institute and Les Roches in Switzerland, a country that is often regarded as the birthplace of hospitality.

Sheffield Hallam University Peak District

Oxford Brookes University

Les Roches International School of Hotel Management

Oxford

London South Bank University

Bath University of Surrey Stonehenge New Forest

oast

SEG Swiss Education Group Glion Institute of Higher Education

Brighton

Bournemouth Balloon

ALUMNI SUCCESS

emouth University

Business and Hotel Management School - BHMS

LIFE OUTSIDE CLASS

London attractions, including: London Olympic Park Wimbledon Buckingham Palace London Eye

OUR PROGRAMMES

Tourism and hospitality degrees in Switzerland

TOURISM AND HOSPITALITY AT KINGS

à University of Surrey (ranked 3) à Oxford Brookes University (ranked 7) à Sheffield Hallam University (ranked 14) à Bournemouth University (ranked 22) à London South Bank University (ranked 37)

The Kings Advantage At Kings, we are committed to ensuring every international student leaves us to achieve success at the best possible university. This is why each year our students continue to win places at the UK’s leading universities. But at Kings, you will not simply be coached for university entry. You will leave us fully equipped to excel throughout your degree and thrive within your future career. We achieve this by giving international students the perfect college-based learning environment; one which provides the crucial transition from school at home to university in a new country.

1. Top university destinations Our students go on to win places at the top universities in the UK and Europe. These include top-ranked universities for tourism and hospitality such as the University of Surrey and Oxford Brookes University in the UK, and Glion and Les Roches in Switzerland. Our Level 4 Diploma course enables students to enter directly into the second year at many of these great universities. (See page 12)

2. Flexible study options At Kings we aim to provide a ’student-centred’ approach at every level. We understand that each student has their own needs and goals, and the flexible nature of our programmes means that we can cater for all — including students who want to go directly into employment.

3. Expert teachers All teachers are subject specialists, with extensive industry experience. Many hold a second degree or equivalent qualification and all are trained in teaching international students.

4. Small classes We understand that a personalised learning environment and small classes enable students to achieve the best success, which is why class sizes range from 8 – 14 for our tourism and hospitality programmes.

5. Career-focussed Enrichment We place strong emphasis on learning outside the classroom as well as inside, which is why all of our students are offered subject enrichment and educational visits. In addition, our tourism and hospitality students benefit from practical, hands-on work experience that is arranged for them with local businesses. See page 14 for more information.

6. Wide nationality mix At Kings, we offer a truly international learning environment. With so many different nationalities, our students get an insight into a range of cultures, and must communicate in English at all times. This serves our tourism and hospitality students particularly well as they prepare for a career in one of the most international industries globally.

“The aspect of tourism that fascinates me the most is sustainable tourism therefore I will do my best to find a placement that is related to it and hopefully, one day, a job. I love to write as well so my dream job would be to become a travel journalist.”

OUR PROGRAMMES

“The friendly and supportive environment helped me to believe and be confident in myself. I had some pretty tough times especially when preparing for oral exams and reports but thanks to the help from staff, teachers and classmates I overcame my fears. I believe that Kings’ aim is to make everybody feel welcomed and part of a big family where all the community works together. This is Kings’ main strength.”

TOURISM AND HOSPITALITY AT KINGS

“My time at Kings was precious and it helped me a lot both as a student and as a person. First of all, the teachers I had during my two years were incredible. In term of study skills, my language improved massively. But most of all I learned how to write using appropriate academic language, how to take notes and the best study methods. These things really helped me a lot now that I am at university and I do not have these kinds of lessons. “

TOURISM AND HOSPITALITY IN THE UK

Virginia Contratto from Italy is currently on a placement in Thailand as part of her Tourism Management degree at Bournemouth University. She completed the Level 4 Diploma in Hospitality Management at Kings prior to that.

LIFE OUTSIDE CLASS ALUMNI SUCCESS 7

Tourism and Hospitality at Kings Bournemouth As a long-established tourist hub in the UK, Bournemouth and its surroundings have always been synonymous with tourism and hospitality. It remains one of the UKâ&#x20AC;&#x2122;s most popular coastal resorts, and is home to more than 150 hotels. Its sandy beaches, entertainment venues and tourist sights such as the Bournemouth Balloon attract visitors from all over the world.

Student residences Tourism and hospitality students have a choice of several student residences â&#x20AC;&#x201C; two of which are within a three-minute walk of St. Peters campus. Offering students independent living in a secure environment, both St. Peters on-site residence (opening September 2016) and the Town Centre residence provide single and twin en suite rooms for students aged 18+. Both residences are self-catering, and benefit from free wifi throughout and communal areas for students. On-site laundry facilities are available at both, and the residences are cleaned weekly.

The number of countries you can fly to from Bournemouth International Airport.

Facilities Spacious, air-conditioned classrooms

Bournemouth’s total area of parks and gardens — 15 of these hold the Green Flag Award.

Interactive whiteboards Computer Learning Centre Free WiFi

3,000 The number of deckchairs along Bournemouth's 7-mile sandy beach, according to Lonely Planet.

Large student zone for socialising University Counselling Centre On-site residence

Who you’ll meet

The height to which the famous Bournemouth Balloon ascends.

Alex Gifford CTH Coordinator

Anne Powell CTH Course Teacher

Paul Coates CTH Course Teacher

OUR PROGRAMMES

192 metres

TOURISM AND HOSPITALITY AT KINGS

842 hectares

St. Peters campus is where the majority of tourism and hospitality classes take place at Kings Bournemouth. Located right in the heart of the town centre, it comprises a top floor teaching centre and student zone with contemporary décor and a residential floor below with single en suite study bedrooms. The second campus in Bournemouth, Braidley Road, is just a 15-minute walk away.

TOURISM AND HOSPITALITY IN THE UK

3.5 million

The estimated annual number of visitors to Bournemouth during the summer months.

Accommodation options

• •

Student residences (including one on site) Homestay/Homestay Extra

All Kings Colleges are accredited Delivery Centres for CTH programmes — one of the world’s leading specialist hospitality and tourism professional bodies and a member of the Federation of Awarding Bodies. CTH is approved and regulated by Ofqual. CTH’s core mission is to provide the highest standard of industry-focussed professional qualifications.

ALUMNI SUCCESS

Read more. See more.

LIFE OUTSIDE CLASS

Partnership with CTH

For college and accommodation factsheets, photos, 360 degree views, blogs, videos and much more, visit: kingseducation.com/more 9

Foundation in Tourism and Hospitality Management Who is this course for?

University progression

Course structure and content

This course is designed for students who want to progress to a university degree course related to tourism and hospitality management, or to a career in this sector.

Successful completion of the course allows students to progress to a range of undergraduate programmes including:

The Tourism and Hospitality Management Foundation is an intensive Level 3 course which is available as a 3-term standard programme or as an accelerated 2-term programme. All students on the course complete the CTH Certificate in Tourism and Hospitality. Students on the 3-term standard programme will also have the opportunity to complete a Communication and Research Skills module, moderated by CTH.

Key Facts Start dates: 9 January, 18 September 2017 Locations offered:

à Hospitality and Tourism Management à Hotel and Catering Management à International Hotel Management à Event Management à Leisure Marketing à Hospitality and Food Management

The course provides a minimum of 500 hours of tuition over 2 terms and 650 hours of tuition over 3 terms. Students are expected to complete extensive private study.

Bournemouth

Term 1: English Preparation for Tourism and Hospitality Students who complete the full 9-month course will begin their course by following introductory modules as follows: à General English language development à IELTS preparation à Specialist English for Tourism and Hospitality à CTH Certificate in Communication and Research Skills à ICT

Level: Minimum IELTS 4.5 (5.5 for January start). Completed 11 – 12 years of schooling. (Pre-sessional English programmes are available for those who require them) Length: 3 terms (September start only), or 2 terms (January start only) Lessons: 21 – 25 hours per week plus extensive private study Class size: 8 – 14 Minimum age: 17 Learning outcomes: à Raise academic qualifications to UK university entrance level à Raise English to university level à Understand customer service, operations human resources and marketing

IELTS 4.5

3 Academic terms IELTS 5.5

2 Academic terms

Sept

Jun

Apr

Jan

Sept

Pathways

Vacation

University entry

Vacation

University entry

These modules will prepare students either to work in the sector or progress to academic courses relating to hospitality and tourism. This qualification is designed to equip students with the language skills and vocabulary required in their professional careers and will bring their linguistic skills up to an upper-intermediate level. Although language-based, the course is practical in approach, with industry-related case studies and exercises which allow students to gain insights into the industry. Terms 2 and 3: CTH Foundation in Tourism and Hospitality In terms 2 and 3 (from January to June), all students will complete the CTH Foundation in Tourism and Hospitality.

The CTH Foundation in Tourism and Hospitality consists of four academic modules. Each module requires a minimum of 120 study hours and also requires students to complete various assignments and examinations involving extensive private study and research.

Tourism and hospitality industry Tourism: transportation, accommodation, attractions and events; destinations, tour operators and travel agencies. Hospitality: accommodation, beverages, facilities, grading and classification systems; restaurants, gambling, sport and visitor attractions.

See page 16 for more information.

See page 14 for more information.

University destinations Our Foundation is recognised by some of the most prestigious institutions in the tourism and hospitality sector and by universities who have been ranked top in the UK for the subject area.

With many alumni now studying at these institutes, they recognise the calibre of Kings students and of the preparation that they receive with us.

This chart shows study paths taken by our Foundation students from 2011 – 2015: 12

10 9 8

3 7

1. University of Surrey 2. Oxford Brookes University 3. Coventry University 4. Bournemouth University 5. Keele University 6. University of Westminster 7. Royal Holloway 8. Swiss Management School 9. Glion/Les Roches 10. Direct work 11. Continue study at Level 4 12. Study abroad

ALUMNI SUCCESS

Essentials of tourism and hospitality operations Front office and housekeeping operations; food and beverages operations; destination analysis, and travel agency, and tour guiding operations.

à Students’ work will be measured against the specified learning outcomes and assessment criteria of each unit. à A ll students will receive the CTH Foundation in Hospitality and Tourism Management. à Most students will also take the IELTS examination at the end of their course (if required for university admission).

LIFE OUTSIDE CLASS

Essentials of marketing and customer relationships in tourism and hospitality Marketing theories; competitor analysis, SWOT and the marketing mix; the principles of selling; customer care and customer relationships in the industry.

Work placements Another integral feature of the Foundation in Tourism and Hospitality Management is the opportunity to complete short work shadowing in a range of placements within local hotels, restaurants or travel agents.

OUR PROGRAMMES

CTH Modules: Essentials of human resources and business computing in tourism and hospitality Organisation of staff within the industries; staff management; leadership and motivation; understanding equal opportunities; the use of IT in tourism and hospitality.

Career-focussed enrichment The academic content of the course is underpinned by a range of enrichment opportunities that enable students to experience the tourism and hospitality industry first-hand.

TOURISM AND HOSPITALITY AT KINGS

This section of the course is taught at NVQ Level 3 (equivalent to A-level) and it is supplemented by additional IELTS preparation, ICT and study skills sessions.

TOURISM AND HOSPITALITY IN THE UK

Enrichment and practical experience

Level 4 Diploma in Hospitality Management Who is this course for?

Second year university entry

Course structure and content

This course is for students who want fast track entry to Year 2 of a degree course in Hospitality Management or to begin their career at junior management level.

The course is a Level 4 qualification which leads to the second year of an undergraduate degree in a variety of Tourism and Hospitality subjects. The course is recognised by several leading universities including the University of Surrey, Bournemouth University, University of Central Lancashire, Coventry University College, University of Wolverhampton, University of West London, London South Bank University, University of Sunderland, University of Gloucestershire, Glasgow Caledonian University, University of Plymouth, Anglia Ruskin University. CTH also has agreements with several hotel schools including Les Roches (Switzerland) and Glion (Switzerland). Kings students are able to progress on to Year 2 of popular and competitive undergraduate degree courses in many aspects of the Tourism and Hospitality sectors, including: à Hospitality and Tourism Management à Hotel and Catering Management à International Hotel Management à Event Management à Leisure Marketing à Hospitality and Food Management

The course is studied as a 3-term programme. In addition to taught classes, students are expected to complete extensive private study plus individual projects and presentations.

Key Facts Start dates: 18 September 2017 Locations offered:

Bournemouth

Level: Minimum IELTS 5.5. Completion of high school. (Pre-sessional English programmes are available for those who require them) Length: 3 terms Lessons: Average 21 hours per week (plus homework and private study) Class size: 8 – 14 Minimum age: 18 Learning outcomes: à Raise academic qualifications to level required for second year degree entry à Raise English to university level à Understand customer service, global operations, room divisions, food and beverage and finance

The course also prepares students successfully for progression to professional training in specialist institutions in other countries.

Course content All students take the following core modules. Global tourism and hospitality Students start the course with an understanding of the history, size and scope of the global tourism and hospitality industry, which includes an understanding of tourist types, destination analysis and the food and accommodation sectors within it. It also covers the issues and influences affecting the industry and its development, sustainable tourism and the growth of global tourism and hospitality brands. Customer service management in tourism and hospitality This unit covers the management of customer service operations as well as managing the resolution of customers’ queries and complaints. Students analyse the effectiveness of customer service within a hospitality or tourism establishment and understand the importance of staff management and the use of quality systems to set standards. Food and beverage operations Students gain an understanding of the principles of food and beverage operations, its service, methods of cookery, kitchen layout and different methods of purchasing and food storage. The operational and supervisory aspects of running a food and beverage operation plus the importance of hygiene, health and safety and its legislation will also be covered.

TOURISM AND HOSPITALITY IN THE UK

Enrichment and practical experience

See page 16 for more information.

Assessment and certificates à Examination and assessment is an integral part of the course. Each module is assessed by either examination or an investigative assignment to evaluate a hospitality organisation. à A ll assessments and exams are set and assessed by CTH. à Students’ work will be measured against the specified learning outcomes and assessment criteria of each unit. à A ll students will receive the CTH Diploma in Hospitality Management upon successful completion of all modules.

Rooms divisions supervision This unit looks at how to evaluate the effectiveness of the departments within Rooms Divisions and analyse the supervision of staff as well as managing their performance and providing recommendations based on theory learnt.

Vacation

Sept

Jun

Apr

Jan

Sept

6 5 1 4 3 2

This chart shows study paths taken by our Diploma students from 2012 – 2015:

Second Year University entry

ALUMNI SUCCESS

3 Academic terms

University destinations

1. Bournemouth University 2. Glion/Les Roches 3. Oxford Brookes University 4. Sheffield Hallam University 5. Direct work 6. London South Bank University

Pathway

IELTS 6.0

See page 14 for more information.

LIFE OUTSIDE CLASS

Rooms divisions operations This module delivers an understanding of operations within Rooms Divisions, which includes the function and activities of front office in reservations, reception and guest accounting, housekeeping and maintenance in providing a clean and safe environment and the role they all play in selling the hotel and the guest cycle.

Work placements Another integral feature of the Level 4 Diploma in Hospitality Management is the opportunity to complete short work shadowing in a range of placements within local hotels, restaurants or travel agents.

OUR PROGRAMMES

Essentials of finance in tourism and hospitality Learners are introduced to the key principles for controlling finance, how to interpret financial statements and the use of IT to support financial management and record keeping in the tourism and hospitality industry.

Career-focussed enrichment The academic content of the course is underpinned by a range of enrichment opportunities that enable students to experience the tourism and hospitality industry first-hand. These include visits to local businesses, lectures from industry professionals, and hands-on experience of organising and helping run in-college events.

TOURISM AND HOSPITALITY AT KINGS

Food and beverage supervision The effectiveness of food and beverage operations within establishments is evaluated to encourage appreciation of the various factors involved in meeting customer needs. This includes the development of plans and menus and an understanding of how to arrange banquets and functions, supervise the purchasing and storage of food and beverages and managing staff performance.

Work placements and careers The tourism and hospitality industry offers a huge range of career options, which you will learn about in detail during your time at Kings.

Careers in tourism and hospitality The hospitality and tourism industry is among the fastest-growing and most popular in the world, employing over 60 million people worldwide. There are many opportunities for an interesting and exciting career in a range of different sectors, with the chance to travel, meet new people and experience different cultures all part of the job. Specific opportunities include the following: à Hotel and resort management à Restaurant management à Tourism transportation services à Travel agency management à Tour operation à Leisure management à Golf club management à Cruise ship operations à Contract and event management and catering à Retail – management and marketing

Work placements

Students gain crucial real-life experience of hospitality careers through work placements

An important part of both the Foundation and Diploma courses is that students complete work shadowing and we are able to offer them a range of placements within hotels, restaurants, event management companies or travel agents. Through the variety of work placements they complete, students can get an idea of what career path they may wish to follow, as well as gaining valuable experience to enhance their CV. Local businesses and organisations who regularly offer work placements to our students include: à The Marriott à The Hilton à Langtry Manor Hotel à Royal Exeter hotel à Days Hotel à The Green House Hotel à Grove Hotel à Norfolk Royale Hotel

à Oceana Hotels à Premier Inns à Bath Travel à Costa Cruises à Arlington Hotel à Flirt Café à Grosvenor casino à Café Nero

Yao Yao Chen on a work placement completed before she went on to study a degree in International Hospitality Management at the University of Surrey

“ They have been attentive, enthusiastic and willing to become involved with all aspects of the hotel’s operation. Their readiness to get involved is a credit to them and to Kings ” Jonathan Ogden, General Manager, Langtry Manor Hotel

Elizaveta Shlyapnikova at The Norfolk Royale, on work experience, focusing on gaining knowledge and evidence for her assignment on Customer Service Management

It’s the kind of thing you need to know if you plan to open a hotel — you need to be able to see things from different points of view. The placements were amazing as they help you a lot.”

LIFE OUTSIDE CLASS

Aksinya Kovalenko at Bar 1812, at The Royal Exeter Hotel, on work experience, gaining knowledge and evidence for her Food and Beverage Supervision assignment

OUR PROGRAMMES

I enjoyed all aspects of the placements. Housekeeping isn’t the most appealing job in the world I would say, but it gives you an idea of how hard the work it can be. It opens up your mind about what’s hard and what’s not. I sat in the reception for two days, and before I thought it was a piece of cake, but I realised I was completely wrong…you directly talk to customers and there’s always lots of things to do at once.

TOURISM AND HOSPITALITY AT KINGS

“Kings arranged work placements for us here — one in the winter, and we’ve just recently finished another. In winter the placement was every Friday and Saturday night, and this time I was working Fridays and Saturdays.

TOURISM AND HOSPITALITY IN THE UK

Andriy Avramenko from Ukraine completed the Level 4 Diploma in Hospitality Management and won a place to study International Hospitality and Tourism Management, starting in the second year, at Bournemouth University.

ALUMNI SUCCESS 15

Career-focussed enrichment The academic content of the courses is underpinned by a range of enrichment activities designed to help students gain a first-hand insight into the tourism and hospitality industry, and give them valuable experience to enhance their university application.

Visits to local businesses and events

Trips to local tourist attractions

One component of the enrichment programme is regular visits to both local businesses, and tourism and hospitalityrelated events. These have included:

Another popular activity arranged for tourism and hospitality students is going on trips to local tourist attractions. Destinations have included:

àV isits to the Marriott Hotel in Bournemouth, Manor House Hotel and Radisson Blu Edwardian in Guildford, and award-winning five-star Chewton Glen in the New Forest àA trip to the World Travel Market in London

à à à à

Talks by industry professionals

In-college event planning

Lectures by hospitality and tourism professionals are another feature of the enrichment programme, and have included:

Students are also tasked with organising and hosting in-college events, including the Christmas Play and Summer Ball, which gives them hands-on experience of event planning and management.

àT alks by local hoteliers on branding and franchising àL ectures on hotel management by heads of department

Planning and hosting in-college events provides tourism and hospitality students with valuable experience

The New Forest The Jurassic Coast R ingwood Brewery Hampton Court Palace

Global tourism events give students an insight into the industry around the world

“ Me and my class did the catering for the Christmas event — cooking and making the food. We also had a budget and made arrangements for what to buy. We also set up the tables in the room, and then did the serving. It was a good experience. ” Lorenzo Fumasoni from Italy has just started the second year of a degree programme in International Hospitality Management at Bournemouth University

Visits to events and businesses provide valuable networking opportunities

TOURISM AND HOSPITALITY IN THE UK TOURISM AND HOSPITALITY AT KINGS

A student prepares food for the Kings Bournemouth Christmas production

OUR PROGRAMMES LIFE OUTSIDE CLASS ALUMNI SUCCESS

Visiting events such as the World Travel Market in London is an integral part of the tourism and hospitality courses

Alumni success Our students have gone on to achieve success at the top-ranked universities for tourism and hospitality. For full interviews with alumni such as Yao Yao, Yumi, Oguzhan and Dana, as well as members of our teaching staff, visit our blog, Kings Life. life.kingseducation.com

â&#x20AC;&#x153; My time at Kings helped me to build up the knowledge of hospitality and tourism, which helped me acquire new knowledge more easily in the university. Besides, some resources I got from Kings helped me in my assignments. I still keep in touch with my teachers and classmates. I think they are important to me because they were the first group of people I met when I arrived in the UK. They helped me a lot in different aspects. â&#x20AC;? Yao Yao Chen studied at Kings Bournemouth before completing a degree in International Hospitality Management at the University of Surrey.

Recent tourism and hospitality alumni

University name

Degree name

Oguzhan Ozalp

Turkey

Diploma

Glion Institute, Switzerland

International Hospitality Management

Jorge Portela

Portugal

Diploma

Glion Institute, Switzerland

International Hospitality Management

Izel Zulfugarzade

Azerbaijan

Diploma

Les Roches, Switzerland

International Hospitality Management

Ekaterina Ushakova

Ukraine

Foundation

Les Roches, Marbella

International Hotel Management

Moonjung Kang

Korea

Foundation

University of Surrey

International Hospitality and Tourism Management

Yuk Yi Yumi Pang

Hong Kong

Foundation

University of Surrey

International Hospitality and Tourism Management

Yao Yao Chen

China

Foundation

University of Surrey

International Hospitality Management

Tsz Ying Lee

Hong Kong

Foundation

Oxford Brookes University

International Hospitality Management

Dana Kanibolotska

Romania

Diploma

Oxford Brookes University

International Hospitality Management

Yang Zhang

China

Diploma

Sheffield Hallam University

Hospitality Business Management

Enkh Erdene Od Erdene

Mongolia

Foundation

Bournemouth University

Event Management

Huisu Choi

South Korea

Diploma

Bournemouth University

International Hospitality Management

John Liu

China

Diploma

Bournemouth University

International Hospitality Management

Virginia Contratto

Italy

Diploma

Bournemouth University

Tourism Management

Martin Smeets Belgium

Diploma

Bournemouth University

International Hospitality Management

Andriy Avramenko

Ukraine

Diploma

Bournemouth University

International Hospitality Management

Lorenzo Fumasoni

Italy

Diploma

Bournemouth University

International Hospitality Management

Soome Ji

South Korea

Diploma

London South Bank University

Tourism, Hospitality and Leisure Management

Dawoom Kim

South Korea

Foundation

Royal Holloway University of London

Management with Sustainability

Yuk Yi Yumi Pang from Hong Kong studied the Foundation in Tourism and Hospitality Management at Kings Bournemouth before proceeding to the University of Surrey to study a degree in International Hospitality and Tourism Management.

ALUMNI SUCCESS

“ Surrey is the number one university for studying hospitality and tourism in the UK and has links to many big business companies and universities by providing better placement and exchange. The environment here is really good for studying — Surrey has lots of resources and they have their own restaurant and coffee shop run by tourism and hospitality students which I think is really useful. Teachers at Kings helped me a lot before I made my decisions, they gave me advice and guided me to applying through UCAS. ”

LIFE OUTSIDE CLASS

Kings Course

OUR PROGRAMMES

Student country

TOURISM AND HOSPITALITY AT KINGS

Student name

TOURISM AND HOSPITALITY IN THE UK

Below is a selection of degree courses some of our recent alumni have gone on to study. The Diploma course enables students to begin in the second year of their degree programme.

Alumni success: Oguzhan Ozalp Oguzhan Ozalp from Turkey completed both the Foundation in Tourism and Hospitality Management and the Level 4 Diploma with Kings before winning a place at prestigious Glion Institute of Higher Education. As part of his course, he undertook a placement at the world-renowned Shangri-La Bosphorus in Istanbul, where we met up with him. In what ways did Kings help you to get here? Kings has a good reputation around the world, and they have good networks with other schools and universities so they can help us to get to the places we want. I’m currently studying at Glion, one of the best hospitality schools in the world, and Kings helped me to meet with them. What things did you learn at Kings which are important for the hospitality industry? Being part of an international school like Kings, you get the chance to know students from many different countries and cultures — from South America to the far east. In tourism, you deal with guests from all around the world, so if you know those cultures it’s easier. How important is the English language to tourism and hospitality as a career? It’s not just (important) for this industry, it’s for all industries and all places. For example, if you go to Holland you speak English, if you go to China you’ll probably speak English — English is a big part of our life. What are your future plans? This is a nice question because what we got to do at Kings was to make our five year plans. After I finish my course at Glion I will have 18 months’ management training, which Glion provides. They have a big network, with big companies like Accor, IEG group — all sorts. They came to our university and gave interviews and seminars to recruit people. What I want is to be part of one of these organisations and have management training somewhere in the world — it could be Singapore, London, LA, who knows. What are the qualities that are important for someone who wants to work in this industry? First of all the person must be open-minded and accept all sorts of people. Communication is the most important component. You communicate with guests and with colleagues. Also, critical thinking and decision making are things you might need to have if you are in this business.

Oguzhan at the Shangri-La Bosphorus hotel in Istanbul

TOURISM AND HOSPITALITY IN THE UK TOURISM AND HOSPITALITY AT KINGS

Oguzhan in the Charminster Residence during his time as a student at Kings Bournemouth

OUR PROGRAMMES LIFE OUTSIDE CLASS ALUMNI SUCCESS

“ Being part of an international school like Kings, you get the chance to know students from many different countries and cultures — from South America to the far east. In tourism, you deal with guests from all around the world, so if you know those cultures it’s easier. ”

Alumni success: Dana Kanibolotska Dana Kanibolotksa from Romania is currently studying for an International Hospitality Management degree at Oxford Brookes University after completing the Level 4 Diploma in Hospitality Management at Kings. As part of her degree course, she spent time working at the prestigious Savoy Hotel in London (image on cover), and has been invited back as a permanent staff member when she graduates. We met up with Dana during her placement to find out about working at one of the world’s most famous hotels. Was there a selection process for the placement at the Savoy? Yes, to be able to work here all the candidates have to go through the recruitment process, we had our interviews with representatives from the hotel, as there were only few places available. The interview process was very friendly and relaxed, they were looking more for a certain type of personality rather than the skills and experiences we had. What have been the highlights of the placement so far? Is it what you expected? To be honest, it is much more than I expected. I met great people. I saw wonderful events and participated in them. We hosted this year BAFTA events and many other famous projects. But mainly I had a lot of fun. I enjoyed every moment of being there. Does the placement enable you to work in different departments of the hotel? Yes, the programme is designed in the way that each student has to experience operations in two departments (6 months in each). However, during the programme some changes can be made, due to students’ preferences or the hotel needs. In my case I worked 6 months in the hotel restaurant, then moved to the events operations for 5 months, and after that I was offered a position as a Front Office and Concierge assistant to help out both of the departments and learn new side of the operations. How does it feel to work in one of the UK’s most prestigious hotels? Being a part of the Savoy is a great feeling, it makes you feel proud of your workplace. It is a big family of 500 employees that work together as one team. It feels like my second home now, and we try to make every guest feel the same “being home away from home”. The best rooms of the hotel are very beautiful, decorated in Art Deco and Edwardian styles, they are specious, and

their main features are the window views. The hotel is right in front of the river Thames, London Eye and South Bank, you can also see Big Ben. Savoy guests are very diverse. It’s famous for having guests like Winston Churchill and Marilyn Monroe. It still hosts celebrities, but there are also many business guests and normal travellers. What are your colleagues at the Savoy like? The Savoy team is very international. There are representatives of almost every country and everyone is very nice and friendly. There is a mixture of ages as well, from students to people who have worked there for almost 30 years, but everyone is still treated equally. Of course, not everyone has a hospitality background or hotels management degrees, but everyone is a professional. A desire to learn and do their best is probably what unites all the team members together. How did Kings help prepare you for working in such a high profile place? When I was at Kings we did a lot of case studies and visits to different establishments which gave us a very good understanding of what a real business works like. Plus the short-term placement we did was extremely useful. I personally worked in a housekeeping department and I still remember all the skills I developed. Also it was good to have that experience on my CV when I applied to the Savoy. How have you found professional life different to student life? My life in London is very different from student life back in Oxford. This year made me become not only more skilled and knowledgeable, but also turned me from a student into an adult. Working life gives you a lot of responsibilities. Additionally, being surrounded by professional people, you make new friends and professional connections with people from the industry.

Dana, pictured here on campus at Oxford Brookes University

TOURISM AND HOSPITALITY IN THE UK TOURISM AND HOSPITALITY AT KINGS OUR PROGRAMMES LIFE OUTSIDE CLASS

“ When I was at Kings we did a lot of case studies and visits to different establishments which gave us a very good understanding of what a real business works like. Plus the short-term placement we did was extremely useful. I personally worked in a housekeeping department and I still remember all the skills I developed. Also it was good to have that experience on my CV when I applied to the Savoy. ”

ALUMNI SUCCESS

Dana takes a break during her work placement at London’s famous Savoy Hotel

What the universities say We have sent many students to leading universities in the field of tourism and hospitality in both the UK and Switzerland. These institutions consistently applaud the quality of the students we send to them.

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“The curriculum offered at Kings offers a strong foundation for students to continue their studies at our institutions. The relationship between Laureate Hospitality Education (includes Les Roches and Glion) and Kings develops students to thrive and lead within hospitality management..”

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“Bournemouth University (BU) has enjoyed a long-standing relationship with Kings Colleges and over the years we have found the quality of their candidates and their preparedness for study to be consistently high. In our experience, Kings’ approach has been very compatible with what students can expect from higher education in the UK, easing their transition into higher studies. We have welcomed students to BU from various of the Kings academic and EFL programmes but especially in recent years from the CTH Diplomas in Tourism and Hospitality. These students have settled well into their programmes and have been able to integrate very well with those from the UK and other international students, and have typically gone on to be very successful in their studies, industry placements and ultimately in their careers as graduates.”