Delivering Value. Ensuring Future.
VISION To LEAD each of our clients towards a safe ENSURED FUTURE
MISSION To provide professional Risk management services with integrity and stability. To reach out to the clients in B & C grade cities imparting seamless service through combination of dedicated manpower and user-friendly online interface.
LEADS Insurance Brokers Pvt. Ltd. is a professional service organization led by bright young professionals from the insurance industry. In a short span of time the company has reached out to an array of clients in diversified fields. Leads strives to bring world class Risk Management and Insurance Planning Services to clients’ doorstep through dedicated manpower and userfriendly online interface.
Our organizational structure is flat: we have started as a progressive and an uncomplicated company. This is the value preposition for our clients because it means we can be nimble and respond fast to their needs, very often pull off the unexpected to secure hard-to-place coverage, negotiate a better rate or develop a better-fit program.
Risk management without passion, innovation and accountability is just “buying insurance".
Values that define our character Integrity • To conduct ourselves in a manner above reproach. • To approach all business dealings in a fair and equitable manner. • To treat others as we wish to be treated. Agility • To actively listen and respond promptly to the needs of our customers • To proactively seek opportunities designed to enhance the value of our company. • To achieve our objectives through immaculate execution and a focus on results. Excellence • To continue to be a learning organization, create an environment that encourages growth, sharing of intellectual capital and development. • To foster a “can do” attitude.
Strengths that set us apart Strength of Knowledge • Knowledge of all insurance products and services • Understanding specific needs • Ability to evaluate coverage needs • Our objective evaluations of underwriters (Insurance Companies) • Creative risk management advice Strength of Service • Working in the customer's best interest • Coordination of our product specialists with the clients • Frequent visits and follow-up • Effective support and management of customer relationships • Overall customer service website satisfaction Strength of Execution • Ability to secure best pricing • Optimized coverage • Effective Policy Management • In-time co-ordination of claims processing
Services @ Leads Risk Management & Insurance Planning Services
Insurance Broking Services
Introspect
Policy Evaluation & Design
Loss Control Services
iMANAGE - Policy Management Services
Inspection and Valuation Services
Claims Management Services
Litigation Services
Services & Solutions OVERVIEW Leads insurance brokers Pvt. Ltd. provides Risk management, Insurance Planning and Insurance Broking services. Being an insurance broker we have a fiduciary duty to act in the best interests of the customer and provide sound, practical, and well researched advice which is independent of any insurance company's influence. We provide highly professional services to every client - whether they are a small establishments or a large manufacturing corporation. Our expertise lies in providing tailor-made policies as well as specialty lines insurance policies for both life and General insurance. We have a team of dedicated back-office resources and claim professionals who closely follow the renewals and claims. Customized Services and Solutions for Your Specific Needs We carefully match the experience and specialty of our employees with your specific needs. Creative solutions are devised by exposing potential and current risks. This analysis allows us to allocate resources and experience to accomplish your most challenging objectives.
Risk Management Process An insurance portfolio is derived from an organization's risk management process and the decision about which risks, and how much of each, to transfer to an insurance underwriter. As your insurance broker, LEADS provides risk management solutions to help you identify and quantify your risks so that you can ultimately make critical decisions about dealing with them. We can then move to the next step of rationalizing your insurance portfolio to ensure your exposures are covered adequately. Risk management solutions can be provided on a long-term basis to ensure you are protected against losses as your business evolves and new risks emerge. The Methodology Risk Identification
Manage & Review
Implementation
Risk Evaluation & Analysis
Select Risk Management Techniques
There are several risks that affect your business which needs to be measured for objective risk present. Once the sources of risk are identified and measured, a decision can be made in consultation with us as to how the risk should be handled. After which strict control and regular review shall be observed by us so that the Risk management program is implemented and correctly practiced.
Risk Management and Insurance Planning Services Every organization is exposed to various risks. While many of them are pure risks like fire, explosion, chemical release etc., some of them are speculative. Pure risks are handled as operational and safety issues by professionals and finance personnel have to address the risks arising out of failure of above operational and safety measures. Together they need to ensure that the organization is able to withstand any risks or failure of systems and can continue its operations without much struggle. The Risk Management and Insurance Planning is required for any organization to review their risk management strategies and to opt for risk transfer measures like availing insurance cover etc. A systematic approach is required for the identification and evaluation of loss exposures faced by an organization and for the selection and administration of the most appropriate techniques for treating such exposures. Service deliverables under risk management and insurance planning services can be categorized broadly in two parts. 1. INTROSPECT 2. Loss Control Services
Introspect@Leads INTROSPECT @ LEADS performs an unbiased study on technical risk management measures adopted and insurance practices followed, which will help the management of the organization to manage the risk effectively and profitably. Objectives Broadly this Risk Management study is conducted with the following objectives • To carry out a systematic, critical appraisal of all potential risks involving personnel, plant, services and operations (risk identification, assessment and control) and • To review the insurance coverage and to identify areas of coverage to optimize the risk exposure The scope of the study will include the following:
Risk Identification and Control Measures
• Identification of all major internal and external pure risks including the natural risks and analysis of the impact of these risks • Review of existing risk control measures and offering comments • Scrutiny of all existing major insurance policies
Insurance Concept and Practice
• Rationalization of basic rate of premium and widening of covers • Applicability / eligibility of discounts in premium • Application of suitable clauses, warranties and conditions • Selection of insurance coverage on the basis of risk analysis
Documentations and Procedures
• Providing guidelines on documentation requirements, procedures for claims under various policies
Loss Control Services Accidents and avoidable incidents that result in financial loss can pose a tremendous risk to the future of your business or organization. This means lost time, damaged property, diversion of resources, and possible legal and medical expenses that can place a huge burden on your business. The Loss Control specialists at LEADS can help prevent these costly accidents and losses. Whatever the size of your company or scope of your operations, we can help strengthen your safety and risk management programs with proven services that prepare you to protect lives and safeguard assets.
Areas of expertise • Safety Audit Safety Audit is a management tool comprising of a systematic, periodic and objective evaluation of how well the safety organization, management and equipment are performing, with the aim of helping to safeguard a company's assets by facilitating management control of safety, health and environmental practices
and assessing compliance with established standards. The main elements of an audit are identification and assessment of hazards as well as suitable recommendations of minimization and/or elimination. • Fire Hazard Audit Fire Hazard Audit is a systematic, critical appraisal of all potential hazards involving personnel, plant, services and operation method. It ensures that existing Fire Safety management system fully satisfies the legal requirements and those of the company's written safety policies, objectives and program as well as relevant codes /standards. • HAZOP Studies Hazard & Operability study (HAZOP) is the application of a formal, systematic and critical examination of the process and engineering intentions of a process design. The potential for hazard is assessed and malfunction of individual items of equipment and the consequences of the whole system are identified. HAZOP study is recommended during or after the detailed design stage of a plant and can be carried on plants being set up as well as on operating plants.
Inspection and Valuation Services Our Engineers conduct inspections of insured premises for risk evaluation and come out with a report along with recommendations for Retention, Minimization and Transfer of risk. We also arrange for valuation by third party qualified experienced professional risk managers and government registered valuers.
Risk Inspection Process
Valuation Process
Collection of data/Information
Collection of data/Information
Site Visit and Survey
Arrange for Valuer as per requirement
Data Colleation and Evaluation
Reporting
Reporting
Insurance Broking Services LEADS Insurance Brokers Pvt. Ltd. offers expansive solutions designed to promote your organization's Risk Management objectives. With our innovative approach, substantial capabilities and broad access to the marketplace, we have the flexibility and resources to implement effective strategies for your insurance needs. Focused Accountability We have a team of professionals accountable for the design, implementation and administration of your comprehensive insurance program. Cost Containment Our commitment to the principles of insurance management is reflected in our menu of capabilities designed to assist you in controlling the costs. Industry Insight We are sensitive to cost variables that may affect your profit margins. Being advised well in advance enables you to price future products and services to reflect competitive advantages. Service deliverables under insurance broking services can be categorized broadly in four parts.
Policy Evaluation & Design
Litigation Services
INSURANCE BROKING SERVICES
Claims Mangement Services
iManage
Policy Evaluation & Design Risk Profiling We begin the Policy Evaluation Process with thorough Gap Analysis. We conduct risk profiling, which entails cataloguing and mapping your company's business processes and identify areas of loss exposure. We then map these exposures against your existing insurance coverage to identify gaps where your existing coverage may not adequately protect all your risks. Policy Analysis As we analyse individual policies, we determine whether necessary clauses and the appropriate valuation methods that protect your interests fully have been correctly applied or not. Portfolio Rationalization We demonstrate our technical expertise by rationalizing your insurance portfolio so that you can be adequately covered for all areas of risks. Our market intelligence expertise enables us to identify the most suitable insurance products and the most capable underwriter to protect your interests. RFQ Generation & Negotiation When we request for quotation from insurers, we do so keeping in mind each insurer's strengths in coverage and service. Thus, we solicit quotations only from the strongest insurance underwriters who will be able to deliver on their commitment to our clients.
We negotiate aggressively on your behalf for comprehensive coverage and value-based rates. We formulate innovative coverage for our clients using our technical skills, creativity, and negotiating power with insurance underwriters. Quotation Evaluation and Recommendation We return to the client equipped with pre-evaluated quotations and recommendations. The client can then consider the recommendation and make a final decision, always having the option of asking for another round of negotiation on terms and rates. Policy Placement When the decision is finally made to place the policy with an insurer, LEADS submits all relevant documents and the premium cheque on your behalf and follows up to ensure you receive the cover note and/or policy within a reasonable period of time. Policy Scrutiny Policy scrutiny is necessary to ensure that the policy issued to you adheres to the proposal form sent to the underwriter. Careless and unnoticed omissions which can easily occur in a lengthy document could jeopardize your right to claim indemnity. All our clients' policies are scrutinized against a comprehensive checklist to ensure that every detail is correct and every clause is included. Only then do we forward the policy to you.
iManage – Policy Management Services Leads in its endeavour to provide superior customer service has developed an innovative web solution that will enable customers to manage all their insurance needs online. iManage provides real-time 24x7 access to customer specific information and database. iManage is an online replication of the client's insurance department which will help him cut cost, reduce management time and increase efficiency of the overall policy management process. The scope of iManage includes the following modules:
Portfolio Development • Real time policy upload, download and updation facility • Real time access to portfolio report
Renewal Management • Policy renewal status and report • Renewal reminders vide e-mail and SMS
Claims Management • Real-time claim intimation, claim status and claim report • Claim documents upload facility
Declaration Management • Online updation of fire and marine declarations • Declaration Report
Quote Management • New Quote Request • Quote status
Endorsement Management • New Endorsement request • Endorsement status and download
Claims Management Services Our claims management professionals work closely with insurance companies on a daily basis, in order to guide you through complicated claim issues. We act as your advocate in managing the claims process. We go beyond claim reporting. When you experience a loss, you can expect us to assist you throughout the process. Our claim professionals are dedicated to providing superior first report management and claim status communication.
Through our claims service process, we: • Strongly advocate for you • Evaluate your specific needs • Develop an effective claims management program with a potent online interface • Implement programs and procedures in partnership with you and the claims administrator • Monitor the success of the program through claims activities and results to fuel improved performance
Claim Intimation
Claim Follow-up
Claim Settlement
• Loss Notification • Survayor Management
• Claim Tracking • Documentation
• Claim Filing • Claim Review
Online Claims Management Dashboard Claim Reporting
Claim Follow-up
Claim Filing
• Online Intimation
• Real-time claim status • Claim Aging
• Claim Report
Litigation Services Leads not only provides claims management services but also extends litigation support if needed. In the event of a dispute with insurance company subsequent to denial or unsatisfactory claim settlement which requires legal redressal, our team will handle the case in all forums such as Arbitrations/ombudsman, Consumer Courts and Civil Courts. We have lawyers on our panel who have extensive experience of handling insurance claims.
Our Litigation services include • Studying the insurance policy document and contract conditions. • Studying claim documents, Surveyor's assessment reports and insurer's settlement offer and identifying the issues of disputes. • Researching various relevant case laws • Conducting meetings with our Associate Lawyers or the Clients' lawyer (in the event the client wishes to appoint his own counsel) • Preparing the legal briefs for the matter • Attending the arbitration / court proceedings and assisting the counsel during the same.
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How We Get Paid
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We take pride in the services we provide to you for insurance and risk management programs. For our efforts we are remunerated in two ways; primarily in the form of commission by the insurers and in some cases by the fees paid by you. The means by which we are compensated are described below:
Commission income Commission, normally calculated as a percentage of the premium paid to the insurer for a specific type of policy is paid to us by the insurer to distribute and service your insurance policy. Please note that our commission is included in the premium paid by you and our involvement does not in any way affect your cost of insurance.
Fees paid by Clients Occasionally, with more complex insurance programs and where additional resources, products or services are utilized, a fee may be negotiated for additional services. In certain circumstances you pay us mutually agreed-upon fees for services such as Risk Assessment Surveys, Valuation services, Risk management Seminars and/or loss control services that we provide. For any such fees for add-on services a prior written approval from you shall be sought and service parameters clearly outlined in the agreement.
Leads Insurance Brokers Pvt. Ltd. Reg. Office : 92, Kunwar Complex, Near ICICI Bank, Civil Lines, Bareilly (U.P)-243001 TeleFax : +91 581 2510467 Corporate Office : NH-2, First Floor, C Block, Community Centre, Naraina Vihar, New Delhi-110028 (INDIA) TeleFax : +91 11 25777697 E : info@ensuredfuture.co.in www.ensuredfuture.co.in