Vets Hub – Making it simpler and easier for veterans to take control of their financial wellbeing.

Since I last chatted with Greg T Ross for the 2023 summer edition, more changes have rolled out in CSC’s ongoing transformation program.

These changes include some great news for those veterans who are medically transitioning from the Australian Defence Force (ADF).

As CSC continues to broaden its network of ecosystem supports for veterans, a new approach to medical transitions was designed in consultation with key stakeholders and with veterans. It’s just one step in the fundamental reforms that are happening across Australia’s veteran community.

What the CSC team have done is change the approach to working with veterans so that they have the opportunity to give support early, connect and partner with veterans through their transition and make sure their claims go as smooth as possible.

Key benefits for veterans and families include:

• earlier, more consistent and supportive engagement

• dedicated end to end case management

• simplified claims processes

• face to face via video options, enabling veteran’s to tell their story in their way

• on-boarding and aftercare for a better transition to life after service

Medical transition from the ADF can be a time of considerable change and challenging for some; I strongly encourage veterans to start their journey at ADF Medical Transition on the csc.gov.au website

When advised by the ADF that veterans are medically transitioning, CSC will now take a proactive approach and reach out early to start the claims process. This is a change from the old way of doing things as it significantly reduces the complexity and challenges for medically transitioning veterans seeking to access financial support through their superannuation.

Vets Hub and CSC acknowledge the sacrifice of all who have served, and their families, and those who continue to serve. Wherever we are on ANZAC Day 2023, we will remember them.

Lest we forget.

DAVID WILTON

David Wilton is the National Manager of Defence and Veterans Liaison at Commonwealth Superannuation Corporation (CSC) David is also the creator of the Vets Hub, a single front door dedicated to improving financial wellbeing for veterans and families through a collaborative network of support and information. csc.gov.au/vetshub