Shield Medical Group Telehealth Handbook

Page 1

Virtual Primary care office

Primary Care Great care, When and Wherever you need it.
Virtual

Benefits of Telephone/Video Visits

You don’t need an appointment

You don’t have to travel

Improve patient Satisfaction and Experience

Improve health

Improved Access to healthcare in All communities.

You don’t have to wait to feel better

Lowering Cost

Improve Staff satisfaction.

What is it like to see a physician online?

It's just like seeing a physician in the office, except that you are separated by the computer screen

We will take your history and conduct virtual exam

If we are not able to manage your concerns safely online, we may need to set you for in-person evaluation and care

Tips to help prepare you for your telehealth visit

Please dress appropriately and make sure your lighting, camera, and surroundings can accommodate a virtual exam

Your time: Please have 10-15 minutes available for your consultation

Ensure to check your phone or computer

It’s quick: You don’t have to carve time out of your busy schedule to drive to and from a doctor’s office or urgent care center — or to sit in a reception area

If you’re calling from your car, please be sure to safely park before connecting

If you choose “please have privacy,” your physician will ask if you have privacy

If you choose to have others present during your visit, your physician will ask for your permission to discuss your personal and confidential health information with them

Growth of Telehealth

Have you seen your physician virtually yet? Have you seen your physician virtually yet?

In February 2020, as COVID-19 began to spread and surge across the United States, the CDC advised physicians and the public to engage in social distancing and seek care virtually via telehealth when needed

In February 2020, as COVID-19 began to spread and surge across the United States, the CDC advised physicians and the public to engage in social distancing and seek care virtually via telehealth when needed

Since March 2020, the use of telehealth has risen by over 50% compared to that same time period in March 2019, and it continues to rise

Since March 2020, the use of telehealth has risen by over 50% compared to that same time period in March 2019, and it continues to rise

Our Tele health Journey

I am a board-certified family medicine physician and have been seeing patients online with Shield Medical group since 2019

Our practice was one of the early adopter of telehealth years ago and our patients enjoyed the convenience of being cared for 24/7/365 from anywhere private with an internet connection

Telehealth has helped patients, families, and physicians stay safe during COVID by keeping those in-person care available for when it’s most needed

Virtual Care Services Telehealth Acute Care Services Telehealth Chronic Care Services Telehealth Preventive Care Services
Telehealt h in Acute Care • Prescription refills • Urinary Tract Infections • Joint Pain • Asthma • Bronchitis • Skin Rashes • Fever • Cough, Cold & flu • Nausea & vomiting • Many others

Telehealt h in Chronic Care

• Improved Access.

• Avoid unnecessary transportation problems.

• Technology is becoming easier to use.

• The Patients are becoming comfortable with Technology.

• Many of the long term chronic conditons do not need physical visit most of the time.

• The patients are using Home monitoring devices like Blood pressure machines, Pulse oximeters and weighing scales to provide vitals to help providers to make better decisions.

• Healthcare plans are educating and encouraging the members to use Tele health services.

Bringing Proactive, Preventive Health Care Telehealth visits and Reminders

What is Telehealth  not for?

• Seizures • Chest pain • Neurological symptoms, suggesting a stroke • Difficulty breathing • Dizziness or loss of consciousness • Sudden bleeding • Choking or gagging • Severe Hypertension or Hemorrhoids • Head injury • Possible broken bones

What is Telehealth not for?

• Cancer

Patients who want to hurt themselves • Patients who want to hurt others • Schizophrenia or hallucinations

Appointment preparation

the most of your doctor visit
Making
are some tips to help prepare for your telehealt h visit • What are your symptoms? • When did your symptoms begin and are they new or recurrent? • Where on your body are you experiencing pain or distress? • Why are you having symptoms? • Your pharmacy information: Please have this available, including a 24-hour pharmacy if you need an after-hours prescription immediately
Here

Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.