A Carefully Calibrated NICU Presented to:
NACHRI A Annuall C Conference f 2009
October 12, 2009
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Children’s National Medical Center - NICU •
Neonatology Program is ranked in the top 10 in the country t according di tto U.S. US News
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The region’s only Level III C
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54 beds
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205 sf patient rooms
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36,000 total sf
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PVC and DEHP free
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Existing NICU before Move In 2009
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
NICU Program Review GUIDING PRINCIPLES FOR DESIGN: •
Family-Centered Care: Parents as Partners – Bedside space – meeting clinical & family needs – Family support – waiting room, room rest rooms in unit unit, consultation rooms – Breast-feeding room – Private rooms
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Clinical Excellence: World Class Care – Bedside space for high tech equipment while meeting family needs – Developmentally supportive care environment – noise and light reduction – Surgical support on the unit – procedure room
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Education & Research needs: a design to support new, innovative educational programs & clinical research – Educational session on unit – ICU, difficult to have staff off the unit – State-of-the-art simulation training for RN, residents, fellows – Educational training areas/conference room to accommodate collaboration with U of Maryland nursing program – Space for research equipment – NIRS, aEEG
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Design that meets the national standards for NICUs : AAP Perinatal NICU Guidelines
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Competitive design to regional NICUs
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Competitive design to the top 10 children’s hospitals, i.e., a design that will make us a national leader in neonatal medicine
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
NICU Program Review CNMC NICU USER GROUP: Billie Short, Division Chief Jesus Cepero, Critical Care Nursing Director Tara Taylor, NICU Manager Linda Talley, Director Nursing Systems Lisa Williams, NICU Clinical Coordinators Lisa Zell Zell, NICU RN representative from Resource Council Maureen Maurano, NICU RN representative from Practice Council Brenda Lewis, NICU Advanced Practice Specialist An Nguyen-Massaro, Neonatology Fellow K. Rais-Bahrami, Neonatology Attending Louis Scavo, Neonatology Attending Shannan Eades, Pharmacy Anne Marie O’Donoghue, NICU Parent Advisory Council Elizabeth Ottaway, NICU Parent Advisory Council Karla Wiley, Respiratory Therapy Ozzie Rivera, Biomedical Engineering Jeff Hooper, Biomedical Engineering Maire Soosar, ID/Epidemiology Leland Kuhn, Materials Management
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
NICU Parent Advisory C Council il
Multi-bed Room Options
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
NICU with Private Rooms – Final Plan •
Help expand capacity
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Improve throughput and work flow
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“Lean” the NICU patient visit cycle
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Control noise and enhance privacy
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Provide family-centered y care
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Convert to a “no-wait” NICU
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Create CDUs and observation units
NICU Plan with Private Rooms NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Private NICU Patient Room
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Private NICU Patient Room
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Detailed Room Plan
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Mock-Up Area
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Old Entrance
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
New Entrance, Family Spaces
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Decentralized Meds
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Transition Planning
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Schedule
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
NICU Transition Team Structure
Transition Steering Committee
Clinical Operations Team
NICU Crew Team
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Facility Readiness Team
Communications Team
Transition Team Transition Steering Committee
Tools Available Comprehensive Issues Log
NICU Clinical Operations Team
Tools T l Available Issues Log
Move Plan
Schedule
Operational Plan
Schedule • Gantt Chart • Milestone Log
Go/No Go List
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Deliverables
Move Process M Map
Transition Goals • •
GOAL: Ensure a safe transition for all patients, families, and staff. MEASURE: Zero adverse events or personal injury for family and staff.
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GOAL: Maintain continuity of care in a seamless process. MEASURE: Number of reported care issues and total number patients moved.
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GOAL: Necessary equipment and supplies are available. MEASURE Number MEASURE: N b off supplies, li manpower, and d equipment i t iissues/total /t t l number b patients ti t moved. d
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GOAL: All staff trained based on individual roles and responsibilities. MEASURE: Completion of staff training prior to move date with successful completed competencies.
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GOAL: All technology tested and functioning. MEASURE: Number of technology issues/total number patients moved.
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GOAL: Staffing levels support patient care and transition requirements. MEASURE Reports MEASURE: R t off any incidents/issues i id t /i related l t d tto th the llack k off staff t ff available. il bl
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GOAL: Patient and family will be supported with information and education regarding the move process for their child. MEASURE: Reports of patient/family complaints of not being involved in the move process/total number of patients moved.
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Existing NICU Day of Mock Move May 2009
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Internal Move Route •
All NICU patients – Travel to transport elevator (held open by Security) directly outside NICU to the 4th floor. – Move through the old Neuroscience Unit/Offices to the new East Inpatient Tower by way of double doors (held open by Security.) – Travel T l by b way off new tower transport elevator l (held (h ld open b by S Security) i ) to the h new NICU on the 6th floor. – Upon arrival, NICU staff will be at the Greeter station to assist in moving the patient to his assigned room. room A stationed NICU UCA will “check” check the patient in, verify room number, and then the patient will travel to their pre-assigned room.
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Return Route •
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Move Team will stay together and return to the unit as a team with the necessary equipment for the next patient – Intubation Box/Code Meds – Battery Pack – Transport Monitor – Isolette, if applicable Moving Team will enter the designated “return” elevator in the 4 elevator bank area (held open by security) and travel to the 5th floor East Team will exit elevator and travel through double doors to 4th floor Main returning to the transport elevators in the Main hospital Elevator will be held open by security (from prior patient exiting) and taken to 3rd floor main to return to the current unit to begin next patient move move.
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
The Ribbon Cutting
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Post-Move Trends • • • •
Quality Indicators Family Satisfaction Staff Satisfaction Average Daily Census
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
GetWellNetwork© Feedback •
“All of the staff here at Children's have been so compassionate, throughout the 6 months my grandson has been hospitalized. We would like to especially THANK M Megan &D Dawn; you b both th b became such h a partt off our ffamily. il Y You h had d a motherly th l bond with my grandson when my daughter wasn't able to visit with her son. Thanks again Children's for all that you do to make the families a part of their child's child s hospital stay stay. WE LOVE the new NICU, NICU feels like home home.”
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“My husband and I are so relieved that our daughter was transported to the NICU at Children Children's s National Medical Center Center. Everyone was very kind and friendly at a time when we were extremely nervous and uncertain. Our daughter received superior care from all of her nurses (Monica, Kizzie, Denise, Victoria, and Debra). We felt right at home in this beautiful new facility facility. We were also relieved to have a place to stay at the Washington Medical Center. It allowed us to stay close to our daughter. Thanks so much to everyone who supported us through a rough few days.”
NACHRI Annual Conference 2009
A Carefully Calibrated NICU
Post Occupancy Evaluation PRE-MOVE GENERAL ASSESSMENT The impending move-in date of May 17th constrained our ability to conduct a pre-move assessment using newly developed and validated lid t d tools. t l Therefore, Th f the th pre-move strategy t t consists i t off gathering information on measures that are currently collected on the unit and will be collected in the future. There are 3 categories of pre-move collection information: 1.Clinical Outcomes – LOS – Weight Gain – Infections – Other currently collected clinical measures 2 S ti f ti 2.Satisfaction – Family – Physicians and Staff 3.Built Environment – Noise – Lighting – In-unit flexibility – Walking distance These measures will be evaluated using tools that the CNMC NICU has already utilized to analyze clinical outcomes, outcomes satisfaction, and the NICU environment. NACHRI Annual Conference 2009
A Carefully Calibrated NICU
POST-MOVE GENERAL ASSESSMENT The post-move strategy is the largest part of this study. y The strategy for post-move, ‘transition over time’ evaluation, is to continue with the pre-move categories and add a survey that investigates how well the guiding principles were actualized in the new space.
Thank You!
NACHRI Annual Conference 2009
A Carefully Calibrated NICU