Prepared for Lennar
Prepared by Colliers
Art Littmann, CPM Director of Operations | REMS, Florida
Jonathan Kingsley
Vice Chairman, South Florida
Blue Lagoon
Any property management firm can operate a building. But we believe only a small percentage can skillfully deliver the broad range of strategic and creative solutions that sophisticated clients truly desire. As a value-added advisor and trusted partner, Colliers works hard to deliver real estate solutions that align with our clients’ overarching business goals. We do this by listening, assessing and then implementing plans that are efficient and highly effective.
In working with clients like Lennar, Colliers applies a proven process supported by tested tools, techniques and resources to address both physical space needs and greater business goals. We appreciate your consideration of Colliers, and we look forward to partnering with you to optimize results for Lennar.
What sets us apart is not what we do, but how we do it. Our enterprising culture encourages Colliers’ people to think differently, share great ideas and create effective solutions that will accelerate Lennar success.
We Sit in Your Chair – We want to understand your strategy. We then focus our staff on goals to ensure your success at each particular asset.
We Hire the Best People – We recruit, train and mentor our professionals and provide them access to essential resources. The “basics of property management” are right each and every time. And we think outside the box to bring creative solutions to problems.
We Give You an Advocate – Duanne Jordan, knows when to escalate issues and when to step out. Duanne will work to understand your needs, brand, and culture, and disseminate that to our team. You can utilize Duanne to escalate any management issues and to roll out new initiatives.
No Surprises – We tell you about challenges early. We’ll never let you be blindsided.
Financials Matter – We have designated our Annie Zancudo, Accounting Manager, to review all financial reporting prior to submission. Annie has more than 15 years of experience and will ensure consistent and accurate reporting.
Bring Recommendations, Not Requests – You’re paying for our expertise: we bring you recommendations and seek approval. Our property managers have been trained to identify issues that impact your strategy and bring you solutions.
Our staff is engaged. Colliers Real Estate Management Services completed the “Aon Hewitt” engagement survey in 2019 and our rating of 71% is in the top level of all industries in North America which average 64% (global engagement average measures 65%). According to Aon Hewitt “engaged employees deliver greater productivity, better customer service, superior quality products and services, and more innovative solutions.”
Our clients are happy. Our most recent Real Estate Management Net Promoter Score with clients was 90%. Benchmarking Colliers against the service industry using Net Promoter Score (NPS), we exceeded those of Amazon, American Express and Costco. NPS is a straightforward metric that holds companies and employees accountable for how they treat customers. It has gained popularity thanks to its simplicity and its linkage to profitable growth. Employees at all levels of the organization understand it, opening the door to customer-centric change and improved performance.
We customize service delivery. Colliers has the expertise to provide you real estate solutions where and when you need them. Our full-service menu includes property management, brokerage, debt and equity and investment sales. Each client and assignment is different so we customize our approach based on your needs, not our platform. That way you can focus on your business: we’ll handle the rest.
International Platform, Local Expertise. Colliers is publicly traded and operates under a united property management platform. Colliers offices were originally established by local experts and business owners or through partnerships with top-tier companies in the local market. Given our roots, we recognize that local real estate knowledge must come from people in the field combined with consistent national delivery. This unique perspective allows us to provide best in class service and create value for our clients in each individual market.
• Local expertise: resources capable of managing the property efficiently with a high response to occupancy needs with an unmatched ability to understand the tenants and property due to our multiple years of managing similar types of assets in this market.
• Our real estate management services team has more than 25 years of property and asset management experience.
• Our team has direct knowledge of this assignment through past experience working on and in the building.
• Our team provides our clients with the ability to optimize cost savings and maintain excellent service levels for their assets.
John K. Scott Regional Managing Director | REMS, Southeast & Mid-Central Regions
John K Scott, Regional Managing Director, has over 30 years of experience in commercial asset management and project leasing. As MD John is directly responsible for Colliers Management Services performance. John will support the Colliers team in the management of this asset while ensuring that the full depth and breadth of Colliers’ resources are leveraged for the benefit of the property and ownership. John plays an integral role for his ownerships in identifying the highest and best use of projects, while staying true to the specific client goals and objectives.
Jonathan Kingsley Vice Chairman | South Florida
Jonathan Kingsley is a veteran of the commercial real estate industry, focusing on Class A agency and tenant representation services for office and industrial clients in South Florida and across the United States. He also provides investment and asset management consulting services to institutional clients. Jonathan Kingsley and Stephen Rutchik, partners for 21 years, have built a team of thirteen passionate, driven commercial real estate professionals, offering their expertise to office and industrial occupiers and investors across South Florida.
Art Littmann, CPM Director of Operations | REMS, FloridaArt Littmann is the Director of Operations for Colliers International, REMS, Florida. He works in conjunction with the market leader and regional leads to ensure adherence to corporate policy and procedures as well as provide property level support as needed. With over 15 years of experience in real estate, Art brings with him knowledge in all facets of real estate management. He is experienced in working with institutional clients such as The Blackstone Group, AEW Capital Management, Principal Real Estate Advisors, Nuveen Real Estate, among others.
Duanne Jordan Senior Property Manager |REMS, South Florida
Duanne Jordan, Senior Property Manager has a 20-year history in Commercial Real Estate includes overseeing and participating with the management of over 1 million square feet of Class A office space for the Hogan Group at Waterford at Blue Lagoon. Throughout his career, Duanne has incorporated his facility and development experience in coordination with project management, construction, and capital improvement assignments. Duanne’s duties include oversight of daily operations, vendors, management personnel, construction, as well as, the preparation of annual budgets, monthly and financial reports.
We propose that the initial term of this management agreement will be for one year with conditions that shall be mutually acceptable to Lennar and Colliers.
Colliers proposes to provide all-inclusive management services for a monthly fee of 1.50% of the gross receipts or a minimum of $8,000.00 per month
Compensation, including taxes and benefits for the management and engineering team, will be considered a direct property expense. Wages for the proposed administrative and engineering teams include a 40% payroll burden and are based upon the stated time allocation to the property.
Should additional maintenance personnel services be needed on any of the projects over and above the proposed services, costs will be billed as needed and as an expense to the property at the following rates, as is customary; plus mileage and materials.
Maintenance Technician (Roving)
° Regular Time $82.00 per hour
° Overtime Non-Holiday $123.00 per hour
° Overtime Holiday $164.00 per hour
As an additional service, Colliers offers our clients and tenants the expertise of our project management team. These services include pre-construction planning, bid processing, construction management, obtaining lien waivers, as well as progress and final payment processing. Should the need develop, our project management team provides a cost effective, turnkey solution for the planning, design, construction and management of tenant and capital improvements.
For all jobs that originate with Colliers, our project construction management fees, based on total project costs, are as follows:
Base Building Construction:
• $0 to $40,000: $1,000
• $40,001 to $249,999: 5.0%
Tenant Construction:
• $0 to $499,999: 5.0%
• $500,000 to $1,000,000: 4.0%
• $250,000 to $499,999: 4.0%
• Greater than $499,999: 3.0%
• Greater than $1,000,000: 3.0%
• Review Fee: 1.0% (if not coordinating construction)
Colliers is a trusted advisor and manager for 630 million square feet of local and institutional real estate throughout the U.S. We offer institutional and private capital owners entrepreneurial, hands-on decision making by experienced, local senior-level real estate professionals.
Colliers Real Estate Management Services offers a full spectrum of services to meet all your property needs included in our management fee, including:
• Property Management
• Building Operations and Engineering
• Property Accounting and Financial Reporting
• Sustainability/LEED Certification/Energy Conservation
• Customer Service Center
• Distressed Properties/Receivership
• Lease Administration and Contract Management
• Consultancy and Disaster Recovery Planning
• Product Procurement and Management, Including Green Initiatives
Colliers is a true third-party management firm that depends solely on its clients' satisfaction and is not conflicted by the ownership of competing properties. This experience has developed a focus on client requirements and specifications that has resulted in numerous long-term assignments.
Our team is committed to managing property to maximize asset value. We adhere to two key operating philosophies: putting our clients’ interests first and providing value-added expertise and access. We work with our clients to understand their ownership goals, and then we create a customized service package that is focused on the client, its tenants and its stakeholders.
Our proven success in managing a diverse portfolio of properties draws on our broad collective experience and our industry-unique platform.
Through the proper management and maintenance of a building’s systems and infrastructure, Colliers ensures the safety, comfort and environmental well-being of property occupants. Our teams of highly trained personnel maintain strict quality control measures and will treat your building like home. Colliers approaches each asset with a strategy designed to maximize return on investment and align with client objectives. Every property is unique; our engineers take the time to evaluate the needs of each asset and craft a customized plan specifically suited to each building.
Strict financial controls combined with collaboration between management and accounting ensure that all client accounting needs are met. Colliers delivers precise financial tracking, cash flow control, and Generally Accepted Accounting Principles (GAAP) compliance that helps each asset maximize its performance. To ensure timely reporting in all situations, accountants are supported by specialists that quickly process transactions and provide flexible staffing options.
We educate and lead our team to adopt sustainable practices that increase our clients’ asset value on an economic, environmental and social basis. Colliers will set and meet specific goals (LEED certifications, ENERGY STAR benchmarking, green procurement programs and green workplace productivity models) and collaborate with our clients to ensure we optimize property performance, boost building occupant health and productivity, work to reduce our environmental impact and conserve our natural resources. Our long-term corporate value is to generate sustained economic and ecological value for our clients, which in turn positively affects our communities and employees.
Colliers offers its clients a 24-hour dedicated service center to dramatically simplify day-to-day property operations. Using IMPAK facility management software, this asset service solution enhances existing tenant retention initiatives and is a resource for both property managers and tenants. It is simple to implement, drives collaboration between occupants and service providers, and improves organizational efficiency.
Colliers’ receivership services determine the best solutions for each asset to stabilize or maximize financial value. Each property undergoes a strategic assessment to determine the best course of action to preserve or enhance its value and to limit a lender’s liability. As receiver, Colliers performs its duties as an impartial third-party appointed by a state or federal court to take legal possession of the property and oversee and protect the asset during the foreclosure process.
Our abstracting process provides a thorough summary of lease details, allowing us to manage lease deadlines such as renewals and options, track and report critical dates, and reconcile rental charges with the lease terms. Our system also supports record keeping with the maintenance of site plans, floor plans and photos, and it provides a streamlined outlet for the collection of portfolio and project data. We are able to determine tenant occupancy costs according to operating budget, and we can reconcile occupancy costs, estimate to actual, annually or as required.
There are two components to our disaster recovery plan: Colliers internal disaster recovery plan and our contingency planning process for your site. Additionally, we can protect the value of your assets by offering property and liability insurance services, tailored to suit your needs. Ensuring business continuity is foremost on the minds of Colliers Senior Management. Colliers recognizes the value business continuity brings to our clients, and strives to ensure all projects, data, records and operational procedures have a business continuity component.
Due to the size, scope and history of Colliers, we have developed a thorough knowledge of local and national contractors. We have identified the "best in class" for all maintenance categories and typically only utilize those contractors with whom we have established long standing relationships that have excelled for us in the past and who understand and share our service excellence philosophy.
Collaboration – our team has visibility across all of South Florida as well as longlasting relationships with the brokerage community.
We will bring maximum exposure to Blue Lagoon. We are members of the Colliers Office Tenant Advisory Council, a national board, and an 80-broker team of elite office brokers throughout Colliers Global Network. We will showcase the Blue Lagoon project to this team and leverage cross-market expertise for a campaign and targeting strategies.
• Establish pricing and concessions
• Promote listings on CRE online listing platforms
• Review objectives and marketing strategies
• Walk vacancies and provide ownership with suggestions on potential modifications and upgrades to spaces and common areas
• Ongoing (real-time) VTS reporting to ownership
• Canvassing
• Prepare and distribute detailed marketing materials :
» Announcement eblast
» Custom leasing brochure
» New photos and drone video
» Create property website
» Create email marketing campaign
» Create digital 3D floorplans
• Launch email marketing campaign
• Target tenants and broker prospecting
• Create virtual tours
• Create targeted digital ads
• Launch press releases through social media and third-party outlets
• National marketing campaign
• Leverage Colliers TAC Network
• Launch structured, methodical “warm” calling program
• Periodically refresh and update marketing initiatives and materials
• Analyze existing market expirations “Hand-to-Hand Combat” with tenant and brokerage community.
• Expand canvassing efforts
Bridgette Taylor Client Services Associate South Florida
Carmen Aquino Marketing Specialist South Florida
Maria Russo Senior Marketing Manager South Florida
Verity Mosquera Research and Consulting Manager South Florida
Trinh Quain Senior GIS Analyst South Florida
• Four percent (4%) of the gross value of the lease for up to 10 years of rent paying term for direct, noncobrokered transactions.
• Six percent (6%) of the gross value of the lease for up to 10 years of rent paying term for cobrokered transactions.
• Payable 50% upon lease execution and 50% upon occupancy by tenant
• Gross value = Base/NNN Rent with escalations and Operating Expenses fixed based on Year 1 Operating Expenses
• Three percent (3%) of the gross value of the lease for up to 10 years of rent paying term for direct, noncobrokered transactions.
• Six percent (6%) of the gross value of the lease for up to 10 years of rent paying term for cobrokered transactions.
• Payable 100% upon lease execution
• Gross value = Base/NNN Rent with escalations and Operating Expenses fixed based on Year 1 Operating Expenses
1140 Bay Street
Suite 4000
Toronto, Ontario M5S 2B4
Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 68 countries, our more than 15,000 enterprising professionals work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. For more than 25 years, our experienced leadership, owning approximately 40% of our equity, has delivered compound annual investment returns of almost 20% for shareholders. In 2019, corporate revenues were more than $3.0 billion ($3.5 billion including affiliates), with $33 billion of assets under management in our investment management segment. Learn more about how we accelerate success at corporate.colliers.com, Twitter @Colliers or LinkedIn.
• Revenue: $3.5 billion
• Locations: Offices in 68 countries
• Employees: 18,000
Our Values
• SF Under Management: 2 billion
• Transaction Volume: $129 billion
601 Union Street
Suite 3320 Seattle, WA 98101
• Service – We create positive, memorable experiences by exceeding expectations both in business outcomes and in personal interactions. Integrity, ethics and empathy guide every interaction and define our service approach with clients and colleagues.
• Enterprise – We pride ourselves on building and sharing expertise in order to create success for our clients and our people. Our passion for continuously expanding our knowledge base enables us to take a fresh and imaginative approach to everything we do.
• Community – We are deeply committed to the communities within which we operate, and to building sustainable business practices, environments and workplaces. We show compassion for those in need, and we value and respect each other’s differences and individuality.
• Fun – We are serious about work but don’t take ourselves too seriously. We value an optimistic, energetic and dynamic work environment that emphasizes social as well as business interaction. We are successful because we enjoy what we do.
Global Executive Office Corporate Shared Service CenterThis document has been prepared by Colliers International for advertising and general information only. Colliers International makes no guarantees, representations or warranties of any kind, expressed or implied, regarding the information including, but not limited to, warranties of content, accuracy and reliability. Any interested party should undertake their own inquiries as to the accuracy of the information. Colliers International excludes unequivocally all inferred or implied terms, conditions and warranties arising out of this document and excludes all liability for loss and damages arising there from. This publication is the copyrighted property of Colliers International and/or its licensor(s). ©2023. All rights reserved.
