What Else?

Your Availability

When you are active in LRIS rotation, we expect that you are generally available for new clients. If you expect to be out of the office due to trial or for vacation, you are asked to notify the LRIS office.

Referrals will be temporarily suspended for the date range you request or until you notify us of your return. By doing so, you do not lose your place in the referral rotation.

Keeping LRIS informed of your availability ensures fewer surprises for referral clients. Callers who feel assured and confident throughout the referral process are more likely to engage the services of the referred attorney.

Marketing

When you join LRIS, your practice benefits from LRIS marketing programs, including community events and publications, social media, and public service announcements. Worth-of-mouth and attorney referrals are our most effective form of advertising. We want to provide appropriate and profitable referrals; if you are being referred cases outside ofyour selected panels/practice area, please let us know. The goal of the LRIS is first and foremost to serve our members to the best of our ability.

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Professional Changes

When Life Happens

We understand that some changes are inevitable; however, LRIS members do have an obligation to keep us informed should you change firms, leave to establish your own practice, move away, or leave the practice of law.

• Notify LRIS of your plans including the effective date of the change and whether you plan to continue LRIS membership. • If you plan to withdraw from LRIS, we will provide you with a detailed list of all client referrals and a LRIS Membership Closure packet, which will include a checklist of items to complete the deactivation of LRIS membership. • A Client Transfer Form (included in the packet) should be completed for eachactive case that is to be given to another attorney. • All cases in Pending status should be updated within 10 days of receipt of the closure packet. • If you are not transferringyour cases, regular Retained Case reports will continue to be sent to you, as well as final Quarterly and Annual Report Logs. You may also continue to provide online updates through your myKBA profile.

Please review the LRIS Policies & Procedures Document, Sections 5 and 7, for more information regarding the obligation to forward fees and provide timely reports.

Updating cases online is easy – visit your myKBA profile – the referral area is the lower right-hand square.

We’ll call when we have questions, and ask that you please do the same

Let us know about absences due to trial, vacation and illness. We will temporarily suspend your referrals until a set date, or when you notify us of your return. Please let your staff know to call us anytime with questions regarding the Service.

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What Else?

Make sure we know how to contact you

We ask that you notify us in writing about any changes to your contact information, including address, phone number, email address or staff contact personnel.

Changes in your selected panels

You may make changes to the panels you selected on your application at any time during the fiscal year. Please submit your request to the LRIS office in writing.

LRIS: Your Other Front Office Person

The Lawyer Referral Service of the Knoxville Bar Association has the unique opportunity to help elevate the profession of law by providing a friendly, professional staff to assist the public in finding the right kind of attorney for their needs.

• Membership in LRIS provides you with one more opportunity to present a professional image to potential clients.

• Asa part of the Knoxville Bar Association, we are aligned with its mission to offer tangible benefits to help you excel in your practice and further your profession.

Contact Us

P.O. Box 2027 Knoxville, TN 37901-2027 Phone: (865)522-7501 Email: tchain@knoxbar.org

Web: www.knoxbar.org