How to Manage People

Fast, Effective Management Skills that Really Get Results

New Edition

This book

• Provides a complete overview of people management, its most common issues and how to deal with them along with practical tools to get the best from teams • Written by bestselling author Michael

Armstrong, whose books have sold over a million copies and been translated into 24 languages • Is part of the bestselling Creating Success series, which has sold over 1.5 million copies and contains practical advice on essential work skills to help you develop your career • New to this edition: managing homeworkers, more on change management and updated advice on essential management skills

Description

Bestselling author Michael Armstrong provides valuable insight into the skills required to be an effective manager, helping you get the best from your staff through motivation, reward and leadership.

This fully updated 5th edition now features even more practical exercises, useful templates, and top tips, alongside advice on managing virtual teams, enhancing employee engagement and managing conflict. Essential reading for anyone who wants to get the best from their teams, How to Manage People distils the essence of good management into one handy, easy-to-use book.

The Creating Success series of books...

Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

Author Information

Michael Armstrong is a bestselling author and people management expert, based in London, UK. With over a million copies sold, his books have been translated into twenty four languages. He is managing partner of E-Reward as well as an independent management consultant. Prior to this, he was a chief examiner of the Chartered Institute of Personnel and Development (CIPD). He is also the author of the bestselling How to Be an Even Better Manager, now in its 10th edition and also published by Kogan Page. Edition: 5 Date: 03/07/2022 Price: £12.99 Paperback: 9781398605466 Ebook: 9781398605473 Pages: 232 Format (mm): 211x140 Product Category: General Subject: Workplace Skills

Table of Contents

Preface

1 Managing people 1 What managers do 2 Treating people right

2 Leading, motivating and engaging people

3 Leadership 4 Motivating people 5 Enhancing engagement

3 Organizing people

6 The process of organizing 7 Defining roles 8 Team building 9 Managing remote workers

4 Managing performance

10 Performance leadership 11 Performance leadership skills

5 Approaches to people management

12 Delegating 13 Selection interviewing 14 Developing people 15 Rewarding people 16 Managing change 17 Managing conflict

6 Handling people problems and issues

18 Approaches to handling people problems 19 Dealing with disciplinary problems 20 Managing under-performers 21 Dealing with negative behaviour 22 Dealing with absenteeism and timekeeping issues 23 Handling challenging conversations 24 Giving bad news 25 Managing bias 26 Dealing with bullying and harassment 27 Appendix: Notes on exercises 28 References