Controlled handover
optimize
project
analyze
change
consult
implement inform + train
FLEET
capture
Success Story
PROCESS FINANCE SECURITY Co hanntroll dov ed er
n tio iza ea tim ar Op next of
manage improve
operate monitor
Optimized Print Services Success Story Company Profile: Kooperativa pojistovna a.s., Czech Republic Kooperativa is the second largest insurance company in the Czech Republic’s domestic market, with more than 3,000 employees and 218 sites. It was established in 1991 as the first commercial insurance company in the territory of former Czechoslovakia. Kooperativa’s share of compulsory insurance in the Czech Republic is 23%. As a universal insurance company, it offers the full range of services for individuals and corporate clients from small businesses to large industrial companies. Kooperativa, Ceska Podnikatelska Pojistovna and Pojistovna Ceske Sporitelny are all part of the Vienna Insurance Group, one of the leading insurance groups in Central and Eastern Europe, and their shares are traded on the Vienna and Prague stock exchanges.
Customer’s current situation/challenge Prior to OPS, there was no coherent printing structure, and Kooperativa had no control over its printing costs. The company had almost 4,000 PC workstations and 3,061 devices of more than ten different brands in use. The monthly print volume amounted to more than 400,000 pages. Kooperativa was looking for a partner who could optimise the printing structure by providing high quality services and guarantee cost optimisation. Another requirement was a comprehensive rental contract that comprised the delivery of MFPs (multifunctional printers), printers and consumables as well as a reliable service network for the company’s numerous sites throughout the Czech Republic. Furthermore, Kooperativa wanted a buyback of all its old devices for CZK 5,350,000.
Success summary In Konica Minolta, Kooperativa has gained a reliable partner that ensures a close-meshed support structure for the company’s new device fleet throughout the Czech Republic. The customer’s print infrastructure is now monitored by one vendor instead of many and benefits from unified services. Short response times and onsite support further ensure an efficient printing environment. With Konica Minolta’s ePRO (CSRC) and eCON systems in use, Kooperativa no longer has to take care of fleet monitoring itself. In a nutshell, the three main benefits for the customer are total outsourcing, a unified service and a unified accounting system.
Success Story Optimized Print Services
Konica Minolta, Optimized Print Services
Optimized Print Services OPS has three phases of implementation. The first one is OPS consult, where Konica Minolta analyses and identifies the customer’s environment and needs to then propose the best solution. OPS Consult is followed by OPS Implement and OPS Manage.
OPS Consult Since Kooperativa wanted each of its regional agency headquarters to make independent decisions about the scale of optimisation, a separate OPS analysis was undertaken for each of the nine regions. The analysis included a detailed list of all printing devices in use as well as their placement structure in Kooperativa’s subsidiaries. After the printing environment of each region had been monitored over six months, an overall report for the group was compiled. The analysis revealed savings potential of about 20%. Konica Minolta’s project management team prepared an implementation plan that was presented to the customer at a kick-off meeting.
OPS Implement During the implementation phase, which took twelve months, Konica Minolta greatly reduced the device fleet and replaced the old printers with 732 new devices in 233 locations. This number includes 331 A3 MFPs. Alongside the rollout, Konica Minolta established a digitalisation line in Brno and the CRD office in Prague. With the installation of the server-based SafeQ system, the customer now benefits from increased security when printing confidential documents. The OPS implementation also included three systems to ensure a stable operation: the eCON and ePRO (CSRC) systems as well as the PageScope NetCare Device Manager. To enable remote management, the ePRO Monitor software was installed on the customer´s server together with the PageScope application. After implementation, Konica Minolta technicians also provided training for IT personnel and users.
OPS Manage Since the implementation, Kooperativa has benefited from automated fleet monitoring by Konica Minolta’s ePRO system. ePRO regularly checks for technical problems and takes the necessary action to solve them automatically. It therefore allows for stable operation at all times. The eCON system enables the client to monitor his printing devices and the status of requests for toner or technical support. This information helps the customer to optimise printing costs and to check if the vendor is meeting the service-level agreements. With the ePRO Monitor solution, Kooperativa was able to outsource the entire server’s remote monitoring and management of the PageScope NetCare Device Manager to Konica Minolta. The customer also benefits from Konica Minolta’s on-site support, which ensures a response and fixing time of four hours within business hours. Every three months, Konica Minolta also runs an optimisation analysis to provide Kooperativa with a report on the capacity of the devices, their workload and proposals for optimisation.
OPS Customer’s comment
Konica Minolta Business Solutions Europe GmbH Europaallee 17 • 30855 Langenhagen • Germany • Tel.: +49 (0) 511 74 04-0 • Fax: +49 (0) 511 74 10 50 • www.konicaminolta.eu
01/2013
“Kooperativa is very happy with the smooth transition from the old device fleet to the new Konica Minolta devices,” says Mr. Bohumil Kolář, IT manager at Kooperativa. “In terms of efficiency and reliability, all agreements were fulfilled. Kooperativa considers Konica Minolta to be a reliable partner not only for a sustainable managed printing environment, but also as a provider of software solutions.