Restaurant Customer Feedback Apps May Strengthen Your Restaurants Pretty High Summary: Now, Restaurant business is not only related to food delivery service, but it became an entire business that includes everything which tends to customer happiness. Here, I am discussing some popular Restaurants feedback app that is the core of any business and factor of growth. In the competitive market of the restaurant business, keeping customers happy is the only way of success. But running a restaurant needs to keep a close eye on the number of factors that produce sustainable growth. Most of the restaurants are continuously working on this, but the problem is- how they can be sure that they are on the right path? Customers’ feedback is the only solution that determines the measure of customer happiness. In most cases, it is very challenging for restaurants owner to take users' feedback from phone or email addresses. And sometimes, customers hesitated to give their honest feedback in front of a restaurant owner. Thus, many restaurants fail to make up decent revenues. Hence, a welldesigned restaurant feedback app plays a significant role and obtains core customer feedbacks as well as yields exact customer experience. The base of the Restaurants Feedback App • • • • •
Customer Satisfaction: Measures and track customer from the feedback data; and provides services accordingly. Intelligent Insight: Adds real-time analytics and filters for understanding business growth. Fully Customization App: Gives customers’ a fully customizable look, so they get a personalized view. Offline and Door-step feedback: Makes such an app that takes customer responses, even customers is offline. Multi-Location Access: Facility to take feedback from multiple locations and sends data to a central database for getting manipulation.
An effective way to use customer feedback Any business owner can take customer feedback in many ways according to their needs and placement.
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The first way, you can receive feedback; when a customer pays at the billing counter. The second way, you can receive feedback on a smartphone while billing. The third way, you can receive feedback via Embed links on Social media or website. In the fourth way, you can receive feedback from QR code scanning at Table, bill, counters, and delivery boxes.
In this blog, I am going to share the information of FIVE best customer feedback apps for your business. Best Customer Restaurants Feedback Apps piHappiness The basic idea behind the piHappiness is offering affordable customer feedback solutions to the restaurant's owners. The data that come from the feedback app helps restaurants to measure the customers’ happiness. It establishes a real-time connection between restaurants and customers. Its user-friendly interface provides smooth use of the app, and the customer does not get any trouble while using the app. piHappiness also offers a wide variety of features that provides feedback on the food, ambiance, staff behavior, and staff service, etc. Built-in reports and advanced analytics facilitates easy interpretation of feedback data at a glance. Its other features are: • NPS (Net Promoter Score) • Feedback Reasons/ Categories • Customer Demographics • Notification Podium A podium is a robust online review software designed to get the customer’s online review. This feedback empowers the restaurant business. It delivers a consolidated feedback solution that offers a comprehensive view of customers over the internet. It also helps you to manage multi-location listing management, messaging, online review, customer sentiments, and reporting. Podium app gathers review information from Facebook and Google. Customers can get a direct response from the restaurant through the dashboard. Fella Feeds
Fella feeds built to empower offline stores with its ability to gather feedback from customers digitally. Its ability to monitor and analyze the digital feedbacks based upon huge analytics that allows restaurant owners to get into the customer’s brain. It organizes a loyalty program and gives valuable and regular customers the offers and rewards. It is also integrated with the Android app to give insights about the user experience and assist in real-time decision making. Go Survey "Go survey" app is useful to collect the customers' feedback in both online and offline modes. It facilitates features such as capture photos and videos, supports local languages, real-time report & analytics, customizable survey, auto e-mailing. It provides mobile authentication of the respondent via verification code. Survtapp Survtapp simplicity encourages customers’ to leave feedback. It has a wide range of questions and its types that include open text, dates, images, audio, numeric, QR code, and NPS to capture feedback. Drag and drop editor makes the user experience more attractive. Benefits of Restaurants Feedback App You can get the detailed reports of the feedback received from the customers. • You can analyze item-based reports, and compare the popularity of the items on the menu. • You can easily explore what your customers like and dislike about your restaurant, based on their feedback. • Data captured from the feedback app automatically synced with the CRM. • You can view the customers’ entire order and feedback history. Final Note for you As a restaurant owner, deciding which feedback app is suitable for your business, is dependent upon what extent of customer feedback do you require? And, what are the key points you want to include in your app? •
When you convinced with the answers, then you will be able to understand your points to the developers. There are many application developers and
mobile app solution providers in the market that has capable enough to develop restaurants' feedback app, which is best suited for your business.