Lakshya - A Beacon of Knowledge, November 2020

Page 11

The Corporate Angle

Ms. Shireesha Venkataraman Team Manager Amazon Development Centre

Mechanisms and Use of Mechanism as an Operational Lever At Amazon, this is a widely used term and we believe what our CEO has said “Often, when we find a recurring problem, something that happens over and over again, we pull the team together, ask them to try harder, do better –essentially, we ask for good intentions. This rarely works... When you are asking for good intentions, you are not asking for a change... because people already had good intentions. But if good intentions don’t work, what does? Mechanisms work.”

concept that was introduced by Japanese in the Toyota Production system. Here, increase of production resulted in the increase of defects which could have been overlooked by the Floor supervisor. The mechanism of the Andon cord, when pulled by the assembly line halts the production immediately and verifies the defect. This mechanism was further developed into the continuous development or what we know as Kaizen now.

As an organization or your scale of team grows, a lot of work occurs outside of leaders’ direct line-ofsight. The number and complexity of decisions increases, as do the challenges of communicating and coordinating among the parts of the organization. As the amount of data and decisions that demand attention increases, attention itself becomes an ever more constrained resource. Leaders use mechanisms to guide the organization beyond their direct line-of-sight, and to allow their influence to persist over time.

A mechanism can therefore be defined as: • •

Parts that moved together to perform a function or an outcome. A method fundamentally used to receive a certain desired output by a set of inputs.

In other words, as you can see from the image above, mechanisms are cyclical processes until a set of desired output is achieved with a set of inputs. As simply put, a parent teacher meeting in a particular cadence is used as a mechanism by As a best example, I can think of Andon Cord as a schools to derive required student’s results.

KAIZEN’S OPERATIONS & RESEARCH ENTITY

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