Program Registration

Where to Register

Participants may register for all classes, activities, programs, and events in person at The Keller Pointe during operational hours, over the phone, or online at www.thekellerpointe.com.

Class Locations The location for all classes, activities, programs, and events are at The Keller Pointe unless otherwise noted.

Registration Information Participants are encouraged to register for classes as early as possible. Registration deadline is Friday before class begins (unless otherwise noted). Registrations are on a first-come, first-served basis. *Minimum age is determined by the first day of the selected course.

Class Makeup Policy If it is necessary to cancel a class because of inclement weather, The Keller Pointe Customer Service staff will notify all participants at least one hour before class is scheduled to begin when possible. You may call The Keller Pointe at 817.743.4FUN (4386). If a swim lesson is cancelled, The Keller Pointe aquatic staff will contact you within 24 hours to reschedule. Any group class missed will not be made up.

Class Refund or Transfer Policy When a class is cancelled due to low enrollment or other circumstances, you will be offered a transfer to another class or receive a full refund. Participant initiated refunds and transfers will only be granted when a participant: a) submits a transfer or refund request at least 5 business days prior to the starting date of the course; b) moves from the area and notifies

The Keller Pointe at least 5 business days prior to the course start date; or c) becomes ill or injured, in which case a doctor’s statement must be presented upon request.

If a refund/transfer is not requested to be applied to Keller Pointe merchandise or program within 90 days, the refund/ transfer will be forfeited.

A Word to Parents... The Keller Pointe staff strives to maintain the highest standards in emergency training. Our goal is to provide patrons with a safe and clean atmosphere in which families can enjoy themselves in a recreational environment. The purpose of the staff is not to supervise your child, but to prevent accidents from happening. Therefore, parents are expected to closely supervise their children and assist in enforcing the facility’s policies for the safety and enjoyment of all patrons.

All children, ages nine years and under, must be accompanied and supervised, at all times, by a paying adult (at least 16 years or older).

Safety Procedure In order to keep our facility safe, any patron possessing a weapon, or object determined by The Keller Pointe staff to pose a potential threat to persons or property, will be denied admission and/or required to leave the premises without refund. The Keller Pointe staff may, at any point, contact the Keller Police Department to assist in the enforcement of this procedure.

Photography Policy Photographs and video are occasionally taken of participants and are used to promote our City Parks and Recreation Programs. If you prefer that you or your child not be photographed, please notify the photographer. Inclement Weather Policy Lightning poses a serious risk of injury in our aquatic facilities, including the indoor facilities. Due to the seriousness of this issue, the following inclement weather policy applies for all aquatic facilities: When lightning occurs, the pools will be closed. If the lightning and inclement weather continues for more than thirty minutes, the pools will remain closed and The Keller Pointe staff will attempt to reopen the pools later in the day. This policy is in effect until one hour prior to the facility’s official closing time.

Aquatic Training Please be advised that The Keller Pointe lifeguards take part in active training during operating hours. In the event there is a training exercise, the aquatic staff will notify all patrons.

City of Keller’s Accessibility Information

If you plan to attend any classes, workshops, or special events and have a disability that requires special assistance, please contact the Keller Pointe Manager 48 hours in advance, at 817-743-4310, and reasonable accommodations will be made to assist you in compliance with the Americans With Disabilities Act. The Hearing Impaired may contact the ADA Coordinator through Texas Relay at 1‑800‑735‑2989.