Bangalore

YAs also complaint that despite standing in line for hours to update their Aadhar card it was not updated which posed problem in applying for other certificates. d) There is lack of uniform fee in accessing other documents-caste, birth and domicile certificates. Agents charge between Rs. 300-600/- per application for Birth certificates, between Rs. 80-300/- per application for Domicile certificate and between Rs. 100-200/per application for caste certificates.

Successes

a) All the young adults interviewed in Bangalore had applied for certificates offline visiting the Samjya Kalyan Kendra (Social welfare department) and Tahsildar office with their parents, whereas few received certificates with the help of Rainbow Home Team members. The parents of the children applied for the Caste certificate in the Social welfare department in their respective locality and received it within two months of application, as they had furnished proper documental proof. However, different fee amount was charged to the parents ranging Rs 50 to Rs 200 per application. b) Few YAs in Bangalore received Domicile certificates producing ration card with parents’ address, Aadhar Card with Rainbow Homes address or Income Certificate of parents, whereas few young adults in residential colleges furnished certificate given from college as a proof of Residence to access domicile certificate.

Challenges

a) YAs in Bangalore, were not clear about which offices to be visited and which supporting documents are required to be furnished along with applications. Hence, they had to make multiple trips to different offices for applying for different legal identity documents. Most of the YA’s complaint that they had to stand in queue at least two hours and had to visit the same office for about a week to apply for certificates by hand. b) One of the YA received Caste certificate after paying giving multiple visits to the offices and standing in long queue for hours together. On a payment of Rs.200, the girl received the certificate after two months. Two more young adults in Bidar were asked to come to the office many times with the documents like Aadhar card, Study certificate, etc. One more young adult received the certificate from Nadakacheri office after many months.

The girl mentioned that it took almost a week to submit all documents as the officials asked to come next day many times. c) Messages of accepting or rejecting application does not always come to the registered mobile numbers of the applicants. One of the young adults interviewed in Bangalore mentioned that she went to the Government office in JP Park with a recommendation letter from the Organization stating her duration of stay at Rainbow Homes and applied for caste certificate paying Rs.250. Even after continuous follow up with officials for eight months after applying, neither she received any message of rejection nor received the

certificate. During our interview with officials at Revenue department, it was revealed that the girl’s application had been rejected without showing any reason for it.